Trusted Agent profile · Southend-On-Sea
★★★★★
1,145 reviews across 2 platforms
, 228-230, The Victoria Shopping Centre, Southend on Sea, Southend-On-Sea, SS2 5SP
Martin and Co's office in Southend-On-Sea, at , is rated 2.5 out of 5 across 1,145 reviews on two platforms, including 295 Google reviews rated 4.1.
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
1/5
TrustpilotNot responsible
They are the worst letting agency I come across in the UK, they won’t respond to any complaint for months , we need to do multiple follow ups for any work to be done, they won’t bother about tenants issues / problems with the ongoing maintenance issues in the flat. I definitely never recommend to anyone to go with this agency.
5/5
GoogleMartin & Co helped sell my late Grandads property, both Charlotte & Reece were extremely professional, made the process easy & come highly recommended!
5/5
TrustpilotHelpful and friendly negotiations!
Just going ahead with a property in Falmouth. Had the best help from Danielle Mankee who has got me the property I really desired. Very friendly and professional approach. Incredibly quick and smooth negotiations. Always at the end of the phone to help. Thank you Danielle!
5/5
GoogleM&C very professional and tried their best to help me solve all the problems, and also provided some professional advice on issues
4/5
TrustpilotGloucester
No issues what so ever! Me and my partner are first time buyers and we had all the support we needed from the company especially Adam Sambell. We are based in Gloucester and wouldnt hesitate to advise any other buyers to use Martin & Co. Thank you
1/5
TrustpilotUnprofessional
Unprofessional and difficult to deal with.
5/5
GoogleI have found that the work that Rose has done for us to be most professional and efficient. Rose has always gone above and beyond what has been asked of her.
Thank you for your review
1/5
GoogleThe worse agency that could be is this sitting good for nothing acting professional but they really are unprofessional, just waste of time to explain everything. But renting from them never again
1/5
TrustpilotWant a laugh?
Currently sat in a house with patio doors that won't close, it's 0 degrees and also a security issue.They'll have someone come back to me in the morning apparently. No rush Martin and co.... I'll just gladly sit here with icicles on my balls!
Hello Paul, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotAbsolutely useless
Absolutely useless, phoned Friday and Saturday and was informed lettings would call me back, it’s not the first time it’s happened with this company either, called them since 9 this morning and nothing, how can you call yourself an estate agent is laughable
Hello Chris, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
Trustpilotthis agency is not serious and it discriminates
this agency is not serious and it discriminates against disabilityafter several emails and 15 days of confirmation of reservation as well as confirmation of payment this agency has refused the reservation of a room for a disabled personDate of experience: November 17, 2022
Hello CTH, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
TrustpilotRecently used Martin & co to buy a new…
Recently used Martin & co to buy a new rental property and find me a tenant. Emily was first class and great help with the buying process.Janine was first class. Can’t thank her enough.Both very professional and I will certainly use them again.Thanks ladies!!
5/5
TrustpilotVery responsive Reading team
Very responsive team in the Reading (Whitley Street) office. Stephen Dyal has been particularly helpful in resolving any issues we have had, being on hand at any time, including coming out to fix our boiler at the weekend. Thanks Martin & Co Reading team!
5/5
GoogleReece Lindberg was very helpful, thank you once again! :)
Hi Marta, Thank you for your time to write a review. Reece is pleased that you were happy with his work.
1/5
TrustpilotPoor care of tennants
We rented a property through Martin and Co. Would never do so again. Despite problems with the property we didn't create a fuss and made the best of it. On leaving we left the property spotless but were charged for several hours of cleaning including cleaning of grout in the bathroom shower. Sure that was in the contract. But it really amounts to abuse of tennants and profiteering.At one point we were asked to allow the entry of a plumber to inspect the boiler. My wife came home early only to find the plumber in our bedroom, which was odd given the boiler was in the kitchen. The following week I noticed my passport was missing. It never turned up even upon leaving the property 3 months later. Martin and Co were rude and patronising on informing them about the missing passport, they couldn't understand why someone might take a passport. "Identify theft" clearly wasn't something they'd heard of. Disgraceful company. Avoid.
5/5
TrustpilotThe staff at the Cardiff office were…
The staff at the Cardiff office were great. But Steph was a legend! So polite, so helpful and great communication skills. Made it all so much easier. Having used a few places this office was the best so far.
1/5
TrustpilotI would not be writing a negative…
I would not be writing a negative review unless I thought it was necessary. If you are letting a property beware. It’s a shame I have to write this review because the initial move-in went quite smoothly. So for the first 8 weeks (throughout winter) the heating didn’t work. After many weeks, approximately 8. Of back and forth emails and telephone calls and going into there office to complain it eventually got done.So since leaving the property and trying to get my deposit returned, there have been a few discrepancies. Though firstly I would like to add that I had a tv on the wall, so had filled the wall holes with filler, though I never got round to painting over the small area. Though I have been told that I have to pay £300 for this to be painted, and the bathroom ceiling because of condensation ! £50 to mow a 6x8 ft piece of lawn And £150 to have the property cleaned. All of which was done thoroughly before I left. Which I have receipts for steam cleaning the carpets and painting the white walls of the property, both by highly reputable businesses in Leamington to bring back to the exact standards what were met when I arrived.This is ongoing and I’m refusing to pay the costs I’ve been presented with. Be aware.
5/5
TrustpilotThis has been my first time renting a…
This has been my first time renting a property, I was dreading it! But Cerys has been professional and efficient. The whole process was painless. She explained everything and was really helpful. Definitely recommend Martin & Co. Fab team. Rochdale Branch
4/5
GoogleMartin & Co have been finding tenants for us for many years. We only use them to find the tenants for us and not to run the tenancy, but on the whole they usually provide a good mix of prospective tenants for us to choose from. They deal with matters promptly and efficiently.PositiveResponsiveness
Thank you Susan. Been a pleasure doing business for all these years.
5/5
GoogleI first started renting with Martin & Co 3 yrs ago, I've never had any problems with them always very helpful and friendly,and if anything needed fixing they was very efficient. I've recently have had to move again and Martin and co have helped me to secure a place easily and quickly I can't thank them enough.
Hi Sarah, Thank you for taking the time to write a review of both our property management and lettings service.
1/5
TrustpilotAVOID WHEN POSSIBLE: DISCRIMINATORY AND UNPREFESSIONAL
AVOID WHEN POSSIBLE: DISCRIMINATORY AGENTSI have been looking for a property to rent for a while. On Monday morning I was refreshing rightmove when a property listed by this people appeared. It ticked all of my boxes, so I immediately (within 2 minutes of the property appearing online) I sent them an email showing clear interest and requesting a viewing, including my non-British name. I was emailed 6 hours later saying they'll be in touch. I did not get a reply until the next day in the afternoon, where I was told the property already had "a couple" of viewings, and most likely the landlord will take them (notice, no offers where made at that point). After that I called several times, once being told someone would be in touch with me and they never did. I was ghosted for another day until I was fed up and called on a Wednesday. On the phone they put on this pantomime of trying to help, they even offered me a (to be confirmed by current tenet availability) a viewing for the next day in the early morning. This was at midday Wed. I heard nothing about them until the afternoon when at 17:29, one minute before their offices close, the same agent that ghosted me all week send me an email saying a let was agreed. In a market that moves so fast, I was not able to get a reply in less than within 24 hours, even less a viewing!PLEASE AVOID! I hope there would be an official entity to which report this.
5/5
TrustpilotI recently moved in to a property…
I recently moved in to a property through Martin and co, and right from the start louise and Martha made the while experience perfect. Such lovely ladies they are a real credit to the company nothing was to much trouble. Thanks again Natalie xx
5/5
GoogleI am a landlord and have been using Martin & Co for a few years now. I find all of the staff extremely helpful and polite and professional. I would definitely recommend them they are brilliant.
Thank you Iris for the kind words.
5/5
TrustpilotI’ve had a great experience with my new…
I’ve had a great experience with my new local agent Martin & Co Streatham. From the beginning I let Anthony know that there was a deadline for my child’s school application and they went above and beyond so we exchanged contacts on time! Hubby and I are over the moon. Thank you especially to Anthony. From Shelly and Paul (Happy customers)
Hi Shelly, Thank you very much for your kind review. Martin & Co Streatham
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