5/5
GoogleDue to my English is not very good, but the staff was very patient.I am very thankful. I recommend it. It's a great experience.
Agent replied · 21 June 2024
Hi Mr Liu, Thank you for taking the time to review our lettings service.
Trusted Agent profile · Southend-On-Sea
Martin and Co Southend-On-Sea reviews
★★★★★
1,145 reviews across 2 platforms
, 228-230, The Victoria Shopping Centre, Southend on Sea, Southend-On-Sea, SS2 5SP
Martin and Co's office in Southend-On-Sea, at , is rated 2.5 out of 5 across 1,145 reviews on two platforms, including 295 Google reviews rated 4.1. See how it compares with other estate agents in Southend-On-Sea.
Reviews
Every review we hold for the Southend-On-Sea office, from every platform, shown as written. First names only.
Google5/5
GoogleMartin and Co have been managing my rental property for over a year now and I would have no hesitation in recommending them. They have recently found me a new tenant in double quick time. All the staff are friendly, helpful and very professional. Excellent service all round, thank you.
Agent replied · 21 June 2024
Thank you for the review Suzannah!
5/5
Trustpilotlee street fulwell
The service i have received from Sarah and chris was amazing on the property at lee street.They were both extremely helpful chris on the phone and sarah at the viewing. No question was a problem and they really wanted to help unlike some other estate agents.I will not hesitate to use your company again when buying or selling a property.
Agent replied · 16 June 2024
Thank you for the 5 stars! We are so happy to hear that you have had such a pleasant experience having us as your letting agent, and we hope to hear from you again.Kind Regards,Martin & Co
5/5
GoogleWe used Martin & Co to buy our first house and Charlotte was great from start to finish, chasing our solicitor and updating us regularly.
1/5
TrustpilotMartin and Co
Poor service with unfortunate attitude agaist landlords. Martin and Co , Brighton written as a landlord.The Brighton branch of Martin and Co not only have hit a new low in service, have introduced tenants they claim as extemporary only to find on exit that these tennants have caused extensive damage to appartment and inventory but Martin and Co interim inspections tells us "everything is fine" when its not. Issues with Martin and Co , Brighton.- Tennants clearly breaking tenancy agreement but no issues raised by Martin and Co.- communication is poor it takes ages to get a response and they act withiout checking all facts - exit inventory reports are so poor and incomplete with critical damage not listed that leaves landlord massively financially exposed- cleaning services supplied thru Martion and Co are poor, having to ask cleaners to come back multiple times but results still poor.- if you complain Martin and Co instead of dealing with the issues with tennant and thier suppliers they critisise you as an unreasonable landlord for raising complaints. - staff have an attitude and dont want to deal with issuesOver the past 4 years trhe service that Martin and Co, Brighton supply costs you more in damage and losses, your better looking for a company that actually cares.
5/5
TrustpilotI spoke with Charlotte Bladon who has…
I spoke with Charlotte Bladon who has been a star. She was communicative and helped us through the process.All my thanks to Charlotte.
1/5
TrustpilotUtterly appalling…..
Utterly appalling at the Cambridge branch.Property with significant structural issues and in a poor state of disrepair and decoration. Landlord abroad and not being managed effectively on their behalf or the tenants. Just a conveyer of continual new tenants and no funding spent to keep it habitable and in good order. The maintenance company is abysmal turning up with no replacement parts and without adequate knowledge to repair anything. Check in and check out process also a sham, trying to be charged for oil that wasn’t there on arrival. Worst experience of a rental. We are thankful we never have to rent again. Please steer clear. If not, keep evidence of everything, as you will need it.
4/5
GoogleOur move hasn’t been as straightforward as we would’ve hoped for with a few delays, but Charlotte was always very responsive and communicating as much as possible to try and get everything sorted as quickly as possible which has been very helpful. Thanks for your help Charlotte, very much appreciated!PositiveResponsiveness, Professionalism
5/5
GoogleGreat Company to do business with Very Professional in the the way they are dealing with my rental properties Thank you Kevin Zamit
Agent replied · 21 June 2024
Hi Kevin Thank you for taking time to write the review.
1/5
GoogleWorst estate agents ever, inundated with mould. Nothing has been done to address this. Furniture ruined. Office does not answer phone, nor is problem addressed. Absolutely deplorable service.
1/5
TrustpilotPlease stop using Martin and Co
I was a tenant with Martin & Co. I gave notice in July and started moving my stuff out with my tenancy ending 20 August 2023. Since I did not stay at the property from 20th July, I came back on 1st of August to attend my inspection to find out the viewing agents left my windows open and all my lights on, which was left on for a week. When I made a complaint I got a call saying that the viewing agent was new and very sorry. I told them I am not paying a week's electricity due to their neglegence. I was told that the complaints manager will speak to a director to see what can be done. Their response was that the agent denied that she left it open and that I had no evidence. Their investigation showed I did not have a claim. The dishonesty here on director and employee level is appalling and unprofessional. They never requested my evidence for their investigation and after I said but I have train tickets to prove I was not even in Birmingham that whole week due to work related travel, now all of a sudden I need to send them the evidence. I ask all Landlords to please not use them. If they can be this corrupt with tenants, just imagine how deceitful they are to you, the owner of the property.
5/5
TrustpilotWe recently had an issue with our…
We recently had an issue with our property, Laura at the Birmingham branch went above and beyond to help us out with it, thinking outside the box. Laura is a credit to Martin & Co
1/5
TrustpilotAVOID Rochdale Martin and Co.
AVOID Rochdale Martin and Co. branch at all costs! I tried to rent a property through their office, and they said that I needed to first pass their financial check before they could proceed. They use Rightmove for their client checks, and they said that they had contacted Rightmove, and would let me know the result. They refused to even let me view a rental property until this was complete, even though I drove 4 hours to Rochdale to find a place to rent. And it's now almost than a month later and they still haven't responded to me. The property I was interested in has since been let to others...The staff were impolite and short tempered with me, as though I was wasting their time. I have never had such a bad experience with a letting agent before. Their office isn't even open to visit without a prior appointment. TERRIBLE!
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I recently rented a Martins and Co property for two years (two one year fixed terms). Never really had anything go wrong the first year so could not comment on their services.However, second year had incompetent workmen damage a washing machine whilst fitting it which one first use flooded the property. Then, when attempting to get my deposit back from Martins and Co. They attempted to gain compensation for a worn sofa and then proceeded to lie and say the damage was caused by a lack of a cover, which I provided photographic proof of a cover constantly on in various months of my tenancy.Moreover, they charge extortionate amounts for pedantic levels of cleaning (dust on one cupboard handle), one eyelash size hair found in the sinkRather than respond to my original emails questioning the decisions they sent auto response emails saying that my email did not meet the criteria to warrant a reply. I have rented from numerous companies across Nottingham as have my partner, both student and non student accommodation and they are by far the worst I have encountered. AVOID
3/5
TrustpilotMartins & Co team...improvement needed
Martins & Co team especially Rob, always ready to help and quite flexible. A professional guy with patience. However I will score them less due to the fact that they literally make you figure out the apartment and associated services yourself. I think one of their staff(the lady at the door) can make do with some politeness.
5/5
GoogleRuby and Rhiannon were excellent throughout the moving process. They provided fantastic support and I highly recommend Martin and Co for anyone looking at moving property.
1/5
TrustpilotVery unprofessional team
Be wary of their very unprofessional team. You will pay your rent, and they wouldn't inform your landlord and keep putting pressure on you to pay additional rent, and when you insist on verifications, they tell you their system failed to pick rents you paid. You run in problems as you are reported as owing several months of rentBe ready to receive threats from their unprofessional staff on issues they should think carefully before approaching you. I reckon it you get it worse when they sense that you are racially different from them.
5/5
GoogleHaving dealt with the Martin & co letting team, in particular Leanne, Chelsea and Lily, I can honestly say they offer a professional, friendly and courteous service. Having dealt with other agents over time Martin &co are far and away the best in my opinion, and are surely one of the lettings worlds best kept secrets!!
1/5
TrustpilotOur home
We let this company manage our property. It was newly painted, carpeted and with a brand new kitchen and now it is a disaster zone in need of complete renovation. We had a no pet policy in the house and this was clearly not upheld. I just wish I could add more photos to this review.
Agent replied · 16 June 2024
Hello Yvonne, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
TrustpilotMarketing and sale of flat in Bath
All of Martins staff have been great in the sale of a property, led by Gaye and David. They respond promptly, give well-informed and clear advice and keep an eye on progress throughout, intervening as and when necesary to achieve a timely and positive outcome for all parties. Thanks to you all. Much appreciated
1/5
TrustpilotDidn’t receive applications
Found the perfect flat with them, good price and location. Went for a viewing, were really happy with it, and were told we would be sent applications. I was sent one a couple of days late, but my partner was not sent one at all. We both rang and emailed all week to ask for this to be sent over but it never was. I then rang today to find out that the property was no longer available and we couldn’t even fully apply.
1/5
TrustpilotI personally believe this letting…
I personally believe this letting agency only selects British nationals to let there properties because why would I apply to more than 8 properties and got none when I clearly work full time earn more than enough and not get a property. WHYYYYYYYYYYY IT JUST SCREAMS RACISM SINCE AUGUST WE ARE IN DECEMBER NOTHING YET!!!
Agent replied · 16 June 2024
Hello Jessica, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
GoogleAfter a very rocky start with the transition taking our old company over the team at Martin and Co have turned the situation around and become completely on the ball. We received updates regularly and also constructive feedback leading to our new tenants moving in and all teething troubles have been dealt with in a timely and efficient manner. Great service! Keep up the good work and Thank you
Agent replied · 21 June 2024
Thank you very much. I am glad you are happy with the service.
5/5
GoogleWhilst originally difficult to pin down someone who could help when ringing up directly, once Molly the case manager was involved she was very diligent and helpful with the queries I had
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