Hopson Property Services Southend On Sea reviews

★★★★★ 1/5

Google

I would like to give a zero stars if I could because I just feel like they just wasted my time. Please just tell me the property is not available or that you don't want to do business with me and I'll move on, but don't keep me on hold … More

Kate · 23 March 2025

★★★★★ 1/5

Google

Hopsons were great to have as my agents whilst I stayed in one of their properties for over 2 years. They were very helpful when dealing with an alcoholic and vicious upstairs neighbour, very happy to help when I was struggling with mould … More

C · 20 July 2024

★★★★★ 5/5

Google

I’ve been a tenant with Hopsons for just over a year now, and couldn’t be happier what a brilliant company Hopsons are, can’t fault them at all, properties are mostly long term which is brilliant as I don’t want to move again, sensible rent prices, maintenance team are 1st class. Richard and the team are so hopeful, highly recommend Hopsons. Many thanks to you all.PositiveResponsiveness, Quality, Professionalism, Value

Laraine · 24 August 2021

★★★★★ 1/5

Google

Me and my partner came into contact with hopson property services when looking for our first home. After numerous calls spanning over the course of a month and promising us many callbacks, we eventually decided to look elsewhere. Whenever … More

Joe · 14 May 2025

★★★★★ 1/5

Google

Unless you have low standards or choose between their houses or the street then maybe consider staying at one of their houses. My housemates and I stayed in one of their houses for 2 years and I've never experience poor service from an agency. Their communication with us and with their own staff was honestly shocking, when we had mice the first year, they never resoved it, even after we moved out and recently we tried to get our deposit back and they were going to charge us for damages that existed before we moved in and for not giving back our house keys eventhough their is video evidence of us giving them in and it wasn't until I repeatedly sent them emails that they agreed to give our money back. Their standards are in literal hell and they haven't apologised for this either.

Mel · 8 November 2022

★★★★★ 5/5

Google

I've sold a few properties in my time and I must say this recent sale was the smoothest and quickest, hassle free from start to finish,we'll done to Geoff and his team at Hopson Property Services

Brian · 6 July 2021

★★★★★ 5/5

Google

I chose Hopson Property Services to market what had been the family home for more than 50 years. It was, and still is, a very attractive property, but now required a large amount of renovation work. Geoff Holloway impressed right from the start. He made by far the best initial pitch, coming up with a clear, logical plan of how the property would be marketed. As soon as the property went on sale there was a lot of interest, with multiple viewings arranged in the first few days, and the best offer was accepted one week later. I can’t fault Geoff’s handling of the process, it helped to take a lot of the stress away.PositiveResponsiveness, Quality, Professionalism, Value

Tony · 24 August 2021

★★★★★ 1/5

Google

Useless!! Arrange a viewing with them giving them all the info they need regarding the tenant and they cancel our appointment less than an hour before the viewing changing the requirements and leaving us in the lurch thanks Hopsons. .great job!!

Laurie · 25 August 2018

★★★★★ 1/5

Google

Useless!! Arrange a viewing with them giving them all the info they need regarding the tenant and they cancel our appointment less than an hour before the viewing changing the requirements and leaving us in the lurch thanks Hopsons. .great job!!

Laurie · 7 July 2018

★★★★★ 1/5

Google

I viewed a flat with them told me call them right away and I did them I run around getting everything they asked for and emailed it ASAP and been waiting for them to get back but didn't until today and then told me I didn't get it .and … More

Laura · 16 April 2024

★★★★★ 1/5

Google

How was Hopsons? They manage my block and to put it clearly and concisely, we're still waiting for them to come and address the damage caused by Ciara, two weeks ago. So, how are Hopsons, UNRESPONSIVE!!!

Andrew · 6 July 2020

★★★★★ 1/5

Google

Appalling property management. As tenants we repeatedly have to chase works that have to be taken care of. They use one man to manage their entire property portfolio for repairs and we regularly have to call up to three times to get any form of update or movement. Most recently my husband reported a bad leak on the wall of my young sons' bedroom where it had blown the plaster it was that bad. We heard nothing, then they disappeared off for the Christmas break with no update and even now they're not back in the office meaning by the time they have (hopefully) returned it will be a good two weeks since it was first reported. When I ask to speak to Richard to complain, I'm told he doesn't speak to people. I just get an email from him sent from a colleague's email account. When I asked for them to justify their appalling service, Wendy's exact words were "I'm not paid lots of money to do this job".

Alexis · 7 July 2019

★★★★★ 5/5

Google

Me and my Husband have been renting off of Hopsons for the past 3 and a half years and we have never had such excellent service. Any issues that come up are always resolved in almost no time at all thanks to their responsive team and great contractors! Thank you HopsonsPositiveResponsiveness, Quality, Professionalism, Value

Matt · 24 August 2023

★★★★★ 5/5

Google

Very friendly , polite & prompt; nothing too much trouble. Head and shoulders above "all the usual suspects" - ( you know who you are ..)

T.C · 17 December 2024

★★★★★ 1/5

Google

Horrific customer service and experience when my husband & I were trying to let out a flat via Hopson. We never received 1 phone call or email with any update on the process. We were left in the dark for absolutely everything. The members of staff don’t seem to want to take any responsibility for anything neither do they wish to help provide you with any information or guidance! Absolutely terrible, barely deserve 1 star

Darth · 7 July 2018

★★★★★ 1/5

Google

Took over two months and several ignored emails for them to return our deposits after we moved out. We felt like we had to chase them several times to get anything done, whether it be receiving an answer to a query from them or requesting help with maintenance or repair. Wholly unprofessional service showing lack of communication with and care for their customers.

Becca · 7 July 2019

★★★★★ 1/5

Google

Lack of customer service. I paid 260 pounds of agency fees to apply for a property. After 20 days I founded in my phone a voice message that said Another tenant was chosen. Is that a real explanation? Can an agency keep fees from different potential tenants and do the process for the same property? Unbelievable 😄😄 …

Geny · 6 July 2020

★★★★★ 5/5

Google

We rented a property through Hopson for a few years! They were very helpful and professional from the first day until we moved out! Highly recommended and thank you for being there for us!

Deb · 22 August 2023

★★★★★ 1/5

Google

Hopsons stole my deposit. I handed them back a cleaner flat than I moved into with the exception of minor wear and tear. They charged me over £400!! and made me wait over two weeks to get the remainder back. Don’t pay you last months rent that’s the only way you’re going to get your deposit back.

Mark · 7 July 2019

★★★★★ 5/5

Google

Always there for you! Very friendly and kind people :) they took me when every agency refuse me because I am a single mum working full time on minimum wage. I'm with them ever since :)

Justyna · 26 November 2022

★★★★★ 5/5

Google

One of the best agencies, I am many years with them and never disappointed. Always helpful.

Denise · 16 April 2024

★★★★★ 5/5

Google

Always there for you! Very friendly and kind people :) they took me when every agency refuse me because I am a single mum working full time on minimum wage. I'm with them ever since :)

Just · 10 August 2022

★★★★★ 5/5

Google

Easy to find from the High Street, opposite a large public car park and within 5 minutes walk from Southend Central Station and close to main bus terminal. Staff are friendly and polite.

Richard · 6 July 2022

★★★★★ 5/5

Google

The best, can't recommend them enough

AtomicAnt · 16 April 2024