Trusted Agent profile
★★★★★
22 reviews across 1 platform
Building 42, University Road, Southampton SO17 1BJ
Southampton University Student Union Lettings's Southampton office at Building 42 is rated 4.2 out of 5 across 22 reviews on 1 platform, including 22 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
1/5
GoogleMy review seemed to have been removed some years ago! So just re-adding. Let a property advertised on their website and did the tour (all looked fine - but clearly issues were hidden). On the day of move in it was in a dangerous state (exposed main electric wires, water leak, mold etc etc). Lost £600 deposit out of it and had to live elsewhere. Told susu lettings but they refused to take it off their listings or even investigate if they should consider taking it down.
5/5
GoogleSUSU provides an excellent service all round for both students and landlords. Gracie gets things done quickly and efficiently and is a lovely, bubbly, genuinely helpful person. Gracie is by far the best letting agent I have ever dealt with as a landlord - professional, caring, great value for money and knows her market. My students all rate her highly and say they wouldn’t use anyone else now that they’ve rented through SUSU. Keep up the good work - there’s no other letting agent for me!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have wonderful experience with the SUSU letting. Azam helped me a lot not only to sort out suitable house for my family but also greatly supported me to receive my security deposit from the landlord. Thank you Azam and SUSU letting.
5/5
GoogleWe had a really positive experience with SUSU Lettings, who were accommodating of our needs as healthcare students and speedy with replies. We felt safer knowing that they are part of the student's union and could support us if major issues arose with our landlords - thankfully our place has been really lovely and we've had a positive experience with the landlords.
5/5
GoogleI rented a flat with Bajar Estates through SUSU Lettings and everything was great. All the issues that I had in the flat were resolved really fast, there was no unpleasant surprises. The flat itself is close to the university, it's clean and cosy - exactly as it was advertised, so I'm glad I chose it. I can definitely recommend the agency!
5/5
GoogleWe have been renting with SUSU lettings for a year and are continuing the tenancy into the next academic year. Any issues have been sorted very quickly and by friendly, professional staff. Overall a good experience and we are so happy we chose to rent with SUSU lettings! I would definitely recommend.
5/5
GoogleSUSU lettings have a friendly and “can do” attitude. Nothing was too much problem. They undertook all the viewings and they found very good tenants for my houses within a very short time. I am very happy with the service and will continue to use SUSU lettings for all my student properties.
5/5
GoogleMy first time using an agent to find tenants for my houses. Gracie found groups for 2 of the houses and helped fill rooms in a third. Charges are reasonable and communication good. I will use SUSU lettings again this year.
5/5
GoogleI completely trust the staff at SUSU lettings to do act fairly and responsibly, both for me as a landlord and for my tenants. Having had some dreadful experiences with estate agents in the past this is … More
5/5
GoogleAs a student who needed to move into a rented accommodation quickly, the SUSU lettings did a fantastic job that was very swift and professional. Communication was good, and the process was very straight forward.
5/5
GoogleI had a very good experience with SUSU Lettings. The staff is really friendly and always ready to help, and in two years of tenancy I have never had any single problem. I strongly recommend it!
1/5
GoogleTerrible letting agency, staff weren't properly trained and misled us at the start of the tenancy not mentioning the fact that our property wasn't fully managed by them.
3/5
GoogleGood service by the sound of it. Quick reply to my email. So I would give it 3 stars.
5/5
GoogleA great agent for both landlord and tenant. A good service from a nice person, Well done Gracie. Why go anywhere else ?
3/5
GoogleGood service by the sound of it. Quick reply to my email. So I would give it 3 stars.
5/5
GoogleExcellent letting agent. Great contact and quick letting even though it was late in the season for student lettings.
5/5
GoogleExtremely good service. They are very reliable and efficient. The best I have used by far.
5/5
GoogleThe most reliable service for any student at the University of Southampton!
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Southampton University Student Union Lettings's Southampton office has 22 reviews across 1 platform: 22 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Southampton University Student Union Lettings is rated 4.2 out of 5 across all 22 reviews, and 4.2 out of 5 on Google from 22 reviews, checked 9 October 2026.
Southampton University Student Union Lettings, Building 42, University Road, Southampton SO17 1BJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.