Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotGeneral condition of the house was ok
General condition of the house was ok. Very poor after sales. Snags slow to be resolved. We have no heating in a couple of rooms and the on site plumber hasn’t turned up two weeks in a row to rectify their mistakes. Garden was a load of mud, and front garden has to be redone as it was so poorly landscapes with no weed membranes.
Matt · 22 November 2022
Agent replied · 15 June 2024
Thanks for getting in touch and sharing your experience, we will speak to our customer service team and ask them to get in touch with your directly to discuss this further.
★★★★★ 5/5
TrustpilotExcellent Service from Siobhan
Siobhan was very helpful. She was patient with all my questions and was very friendly with my child while she showed us the home. She gave us all the tips and amendments that could be made to make ourselves comfortable.
Shehab · 22 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotExcellent sales process at Albany Wood
Steve Smith at Albany Woods was very flexible on the timing of our visits. We were able to look around on our own and unhurried. The offer and reservation process was well explained by Steve and I very much look forward to my new home.
Michael · 5 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotHappy first time buyers- Kilnwood Vale
Recently purchased our first home with crest Nicholson at Kilnwood vale, the ladies in the sales office have been so helpful, they have also done us the best deal possible and included lots of upgrades and extras free of charge. Thank you so much to Clare Smith for helping us through the process so far you have been excellent! Excited for the next few months watching our dream home being built X
Shannon · 10 October 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
★★★★★ 2/5
TrustpilotYear 1 Great. Year 2 SHOCKING
Post home buyers survey the service drops off a cliff.
James · 11 September 2026
Agent replied · 23 September 2026
Good afternoon James, thank you for taking the time to share your experience. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
★★★★★ 5/5
TrustpilotThe fantastic Brightwell Yard Farnham
Sally was fantastic when we visited Brightwells Yard Farnham. Sally was natural positive knowledgeable helpful.My mum loved the complex with the ammenities right at the door. She would love a one bedroom but they seem to sell so fast.
Joy · 18 July 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your experience, Sally will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotBuying our first home
So far we are at the stage of reserving the plot for our first home. Jill has been brilliant. She is very professional, honest and supportive and has been extremely helpful during this initial stage of buying our first home. We would highly recommend.
Jmac · 15 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotVery informative
Very informative, friendly and beautiful homes.
Immacula · 4 October 2026
Agent replied · 10 October 2026
Good Morning Immacula, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
★★★★★ 1/5
TrustpilotBe warned, this company is unscrupulous
This company is unbelievable. Their standard of building work is appalling, and they are very happy to not complete any snagging issues, but let the NHBC deal with complaints instead. The customer services are non existent, and never respond to any emails or calls. The secure car park entrance has been broken since May 2023, and there’s no sign it will get fixed. Cars broken into, bikes stolen. The entrance door is constantly breaking, which has allowed people in to steal property (all Christmas presents delivered by Amazon, stolen). The fob entry system is also broken, can’t even get into the property on the right floor, due to the broken system. Lift breaks down constantly, and not fixed for ages as it’s not an ‘emergency’. The quality of the fixtures and fittings are dreadful, and snagging issues are just ignored, until you have to fix them yourself. Several site managers have disappeared overnight, wonder why. The customer service team don’t care less about anything being rectified, at best we get a cut and paste load of rubbish email, that makes no sense. And now to add insult to injury, CN have had to install Illbrook membrane to our properties, after they failed to do so as per building regs. This has caused untold damage and disruption for homeowners, who have been complaining for 2 years about this issue (CN having denied it for 2 years). Their attitude stinks, they could not care less about the damage that properties which have had the work done are now experiencing shattered windows due to the work, CN refuse to acknowledge and just tell homeowners to fix it themselves. As we’ve all had to fix every snagging issue ourselves. We’ve given up bothering about feeling secure in our homes, it’s not worth being constantly ignored. We just accept the car park and apartment block is not safe and secure. Thanks Crest Nicholson - we paid a fortune for this place and the service charges each year. What a waste of money. The response by CN on Trustpilot is to try and get the review removed, so we have to prove we actually live in this dump. Don’t be fooled into thinking they will contact you. They won’t.
Travel · 16 January 2024
★★★★★ 5/5
TrustpilotBrightwells Yard
We called into the Brightwells Yard development this morning and Sally was extremely helpful. Not only did she show us around potential apartments, she took the time to find literature which will help us to make a final decision about whether to buy or not. Thank you Sally!
Sarah · 14 January 2024
Agent replied · 15 June 2024
Thank you for taking the time to share your experience, Sally will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotGreat service, thanks Dylan!
Was a pleasure to be shown around this new development next to Walton-on-Thames Station by Dylan. Easy and quick negotiation, no questions unanswered, just the way I like to do business. Not pushy just very nice indeed! In half an hour we bought our lovely 2 bed apartment and still we know we can ask Dylan for advice on pretty much any aspect of our purchase. Thanks Dylan!
Anonymous · 2 April 2022
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It's great to know Dylan provided such a positive home-buying experience for you.
★★★★★ 5/5
TrustpilotSuperb service
We went to see houses today and Kelly is smashing. She is patient with us, provides loads of information and takes time to show us all the houses available. Extremely professional and friendly. Thank you very much.
Jacqueline · 8 August 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Kelly will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotLesly was Very Accommodating and had a…
Lesly was Very Accommodating and had a calming nature to her. She was friendly funny and approachable. She made the experience for me and family very enjoyable and nice. The homes were beautiful and she explained every step of the way to us nicely.
Issachar · 2 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to share your experience.
★★★★★ 5/5
TrustpilotFriendly helpful staff
Friendly helpful staff , Beautiful homes.
C · 29 September 2026
Agent replied · 10 October 2026
Good afternoon, thank you for taking the time to share your feedback. We are happy to hear that you have had such a positive experience with our team and that you are impressed with our homes.
★★★★★ 5/5
TrustpilotGreat support from Katrina
We recently visited the Cringleford development and were shown around by Katrina. She was incredibly knowledgeable and went the extra mile to help us through the process. We've visited a few developers and she has been by for the most helpful. Thanks Katrina!
Joshua · 7 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to share your experience, Katrina will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotGreat house
Great house, loved it
Declan · 6 October 2026
Agent replied · 10 October 2026
Good morning Declan, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and beautiful homes and we're happy to hear that you were impressed with our homes.
★★★★★ 5/5
TrustpilotGood helpful sales team.
Customer · 6 October 2026
Agent replied · 15 June 2024
Good morning, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
★★★★★ 5/5
TrustpilotKatrina was extremely helpful in…
Katrina was extremely helpful in answering all the questions I had regarding the property. This has been useful in helping me decide which property and builder I should go for. Crest Nicholson comes as very strong contender for properties at Cringleford Heights.
Fazludeen · 13 April 2024
Agent replied · 15 June 2024
Thank you for taking the time to share your experience, Katrina will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotWelcoming and supportive …
Bev is very welcoming and has been supportive throughout so far. Questions are answered with speed and Bev always keeps me informed. Bev is also a familiar and trusted face for us having realised on our 2nd visit that Bev had sold us and supported in our first property buy 10 years previously.
Louise · 28 July 2023
Agent replied · 15 June 2024
Thank you for taking the time to write a review, we are thrilled to her of your experience with Bev.
★★★★★ 5/5
TrustpilotExcellent service
Lauren and Brooke of Crest Nicholson on Colwell Green, Witney we’re very welcoming and efficient and made the whole process of purchasing my new build home go very smoothly. Everything was carefully explained and their support and help is ongoing which is good to know. Looking forward to moving into my beautiful house on a lovely development.
Brenda · 1 April 2023
Agent replied · 15 June 2024
Thank you for taking the time to share your experience, Brooke and Lauren will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotThe staff have been lovely and so…
The staff have been lovely and so welcoming!
Breagh · 7 September 2026
Agent replied · 23 September 2026
Good afternoon Breagh, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
★★★★★ 5/5
TrustpilotReserved our home at Bilham Lawn on…
Reserved our home at Bilham Lawn on Saturday, having been interested in Finberry for a couple of years. Great sales staff, knowledgeable and patient, meant we could get exactly what we needed to choose our forever home. Thanks to Tina in the sales office for her help! We’re delighted!
Julie · 6 November 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave a review, Tina will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotNine Acres, Tiptree
Our house is not yet complete, so this review is solely for the service provided by Carol Judd at the Nine Acres development in Tiptree. Carol has been professional, informative and a general delight in managing our house purchase. Any query we have, she knows the answer and has been there every step of the way. Thank you Carol for making this process as stress free as possible!
Mrs · 4 December 2021
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It's great to know that Carol provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
★★★★★ 1/5
TrustpilotCrest Nicholson- Amplius- Castlefield…
Crest Nicholson- Amplius- Castlefield Park Harlington
Katarzyna · 13 September 2026
Agent replied · 23 September 2026
Good morning Katarzyna, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
