Trusted Agent profile · Southampton
★★★★★
1,382 reviews across 2 platforms
John Thornycroft Road, Southampton, SO19 9XF
Part of Crest Nicholson, see every office.
Crest Nicholson's office in Southampton, at John Thornycroft Road, is rated 4.0 out of 5 across 1,382 reviews on two platforms, including 102 Google reviews rated 3.9.
Every review we hold for the Southampton office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat people
Some great properties available. Good service, friendly and easy to talk to staff, and happy to answer all questions and cover off all the options available. No pressure at all.
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received.
5/5
TrustpilotRecent Purchase
The staff are friendly and extremely professional. Sophie at Crest Nicholson Wyke place was very knowledgeable and answered our questions with confidence. She was very thorough in explaining all the steps leading up to completion.
Thank you for taking the time to share your experience.
1/5
TrustpilotTHINK BEFORE YOU BUY WITH CREST!
You can see from the 5* reviews - these are relating to sales offices and BEFORE buying with Crest. The more accurate 1* reviews, are once they have your money, you then receive shocking customer service, a shoddy/ poor quality home and hundreds of snags. Would never recommend Crest Nicholson to anyone.
Thank you for sharing your experience, we are sorry to hear this, please email us at info@crestnicholson.com with your plot number and development name so we can look into this.
5/5
TrustpilotReliable developer
Reliable developer! Quality home built. Snaps did show but only a few and got them done efficiently. Nice, helpful and reliable site manager, Curtis Derrick, thanks a lot. Thank you too Stephen Patey. Would buy again from Crest again in the future.
Thank you for taking the time to share your experience, Curtis and Stephen will be delighted to hear your comments.
4/5
TrustpilotLovely member of staff but disappointed…
Lovely member of staff but disappointed to see the only show home was way beyond our budget this didn’t allow us to see if we would like to purchase
1/5
Trustpilotdont buy house as seen ever...
I dont understand how this company can sign off properties with such shoddy building work. 4 year old houses needing re-plastering, uneven walls and door frames. undercoating but no top coat on en suite shower ceilings. never buy house as seen they will RIP u off.I know as I've repaired enough of the work that was completed under this company on oakgrove in milton Keynes
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotBrightwells yard
Brightwells yard Sally and Victoria have been so helpful securing a property for my parents. Really clear advice and patience with my parents. Nothing has been to much trouble and they have made the buying process very straight forward.
Thank you for taking the time to share your experience.
5/5
TrustpilotThe team at Monksmoor Park
The team at Monksmoor Park, Hazel and Becky in particular, were extremely helpful. Me and my partner are first time buyers, so are very new to it all, but they made it easier by explaining the process throughly. It was also great to go to site to see the property. Highly recommend.
Thank you for sharing your experience, the team will be delighted to hear your comments.
1/5
TrustpilotA Crest Nicholson disaster
Having purchased a penthouse flat in Bolnore Village, Haywards Heath from Crest Nicholson in 2016, we have only just resolved serious defects. Our bi fold doors allowed water ingress causing damage to internal finishes and curtains. The large wrap around deck was unsafe with loose planks which splintered into holes, one of which I fell through. After hundreds of emails, years of failed patch repairs and Crest Nicholson trying to avoid responsibility, only in 2022 did they accept the inevitable and replace entirely. Appalling customer service and they continue to deny liability.Following my initial review I received an email from Trustpilot stating Crest Nicholson question if mine is a "genuine experience" despite extensive correspondence with their Deputy MD - more denial.Next my review was removed as I named the Deputy MD. It seems even using only a first name is not allowed with a negative review, although there are positive reviews containing names. A true double standard!
5/5
TrustpilotGreat customer services and Sarah Hill…
Great customer services and Sarah has been so friendly and helpful.
Thank you for taking the time to share your experience.
4/5
TrustpilotThank you Dylan and AJ
Dylan and AJ were extremely helpful throughout the entire process. As a first time buyer I had lots of questions but they were always on hand to answer them quickly. I had heard that the buying process could be extremely stressful, however I had a positive experience and the process only took under 2 months from first viewing to completion.
Thank you for taking the time to leave a review, Dylan and AJ will be delighted to hear your comments.
5/5
TrustpilotAfter expressing an interest in one of…
After expressing an interest in one of the homes at Claybourne we have been guided through the process of putting our house on the market choosing of an estate agent, pricing our house to sell has taken just under four weeks !!The care we have received has been Excellent and we are now on the first steps of buying a new home, very excited.
Thank you for taking the time to share your experience, we will share your comments with our Chiltern team.
1/5
TrustpilotInitially the sales representatives…
Initially the sales representatives were very responsive to queries, although continually pushing for the exchange of contracts. On completion of the property purchase, communication has been non existent as phone calls and emails have been ignored. Alarmingly, issues regarding a faulty smoke alarm and a missing carbon monoxide detector were not acknowledged nor resolved until the development site manager was contacted.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address so we can look into this for you. Kind regards.
1/5
TrustpilotCheck what NHBC Insurance covers when…
Check what NHBC Insurance covers when you buy from Crest Nicholson. This is most important as they omit some part of the insurance, such as fire safety.-----I have emailed requesting info, regarding the missing fire risk insurance which NHBC told us. Also requested details on the hazardous martial you have used on the building which completed only 2/3 years ago. Waiting for reply.
We are sorry to hear this. We are unable to resolve Customer Service complaints on Trustpilot, if you could email us at info@crestnicholson.com with your property address and further details of your complaint we can escalate this for you. Kind regards.
5/5
TrustpilotExcellent service from Rachel and the team.
Excellent service from Rachel and the team. Could not recommend the quality of service more!
Thank you for taking the time to share your experience.
1/5
GoogleThe apartments are spacious. When the marketing team sells us they give us numbers for maintenance which really misleads us . We were told initially that the annual maintenance would be around 1200 to 1500£ . However, this was a rare case scenario and may be happened once or twice. We end up paying 2500£ per year and may be more sometimes excluding the ground rent which is around 350£ per year. These charges are a great disappointment. People with a second car has to rent a space again. Apart from this crest gives 2 year warranty only. As these are new constructions you wont find big issues often. However after 2 years it's on us to pay and rectify the issues. They say that solar windows will provide warranty for us for 10 years for covering doors and windows maintenance. Solar windows once gave us an invoice for 800 £ for replacing windows glass. Hence, we got it fixed by outsiders for which solar windows made our contract void which is not fair. Crest did not do anything about it and now we have to raise this issue with NHBC. Crest initially were very much concerned about NHBC rating which we unknowingly gave good. It is very important step for us to give a genuine rating in there. once the customers give good rating to that crest's job is done. The one star which I gave is only for the view and the space which we have for the apartments is great.....
5/5
TrustpilotBrilliant service
The girls were helpful and informative every step of the way - always happy to answer our questions and went above and beyond chasing things up for us. They were so patient and kind despite our complex situation which delayed our exchange and ensured we didn’t lose out on our dream home! Great experience and wouldn’t hesitate to recommend!
Thank you for taking the time to leave a review, the team will be delighted to hear your comments.
5/5
TrustpilotRebecca and Nikita have been fantastic…
Rebecca and Nikita have been fantastic helping my partner and I find our first house. They have been efficient, friendly, open and honest and are making the process seamless for us. We are so excited to continue this process with such lovely and helpful people, which is making our journey to completion even more exciting.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotJanet was very polite and helpful easy…
Janet was very polite and helpful easy to talk to, very informative.
Thank you for taking the time to share a review. It's great to hear about your positive home buying experience.
5/5
TrustpilotFirst time I walk into the office
First time I walk into the office. Joy welcomed us and explained all the machining plans with in our budget. Also accompanied us to explain and understand the show home available next to office.It was a great experience talking to m/s Joy.
Thank you for writing a review, Joy will be delighted to hear your comments.
5/5
TrustpilotLovely service and they explained…
Lovely service and they explained everything to me throughly. We went through my circumstance and options based on my budget. They were not pushy either, which I appreciated
Thank you for taking the time to share your experience.
5/5
TrustpilotHansford Park
We have recently purchased a property at the Hansford Park site at Houlton and have been really impressed with the sales and customer service to date. Our purchase has been managed by Katie and she has been ever so helpful in supporting us through the process and ensuring that we have all the information we needed to make informed decisions. Five Stars!!!
Thank you for taking the time to share your experience, we will share your comments with our Midlands team.
1/5
TrustpilotWhat a shoddy company
What a shoddy company. 100 snags and 4 years, and we're still not there. Water coming in through that ceiling and Crest aren't taking responsibility. Avoid.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotBecky and Lauren were so helpful and…
Becky and Lauren were so helpful and friendly!
Thank you for taking the time to share your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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