Every review we hold for the Southampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExceptional salesman
We went to Curbridge meadows looking for a new home and was fortunate enough to meet with Sam in the sales office. The houses were beautiful and we found an ideal home but was unable to complete the purchase. That said Sam’s assistance and professionalism was exceptional. Having met with so many developers recently Sam’s communications and care shine out. We were very disappointed we couldn’t get buy from Sam but would recommend him and hope his senior management get to see this glowing review of him, a real asset to their business. Thanks for everything Sam
Gareth · 5 September 2026
Agent replied · 23 September 2026
Good afternoon Gareth, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Sam from Curbridge Meadows.
★★★★★ 3/5
TrustpilotArden Oaks Experience
Well I had a rather peculiar experience. I arrived a bit early. The sales centre was open but no one was there. No message left on door I went to look round the 2 bed house myself. One of the site workers helped me. I went back to the sales centre but no one was there. The sales advisor arrived back with another customer and even though it was my appointment time she asked me to wait while she showed her around yet another house. She didn’t seem to know who I was or whether I had an appointment. I had confirmed by phone call the previous day and received 3 reminders about the appointment I felt this wasn’t very helpful to me and as I’d driven all the way from Rayleigh to make sure I was on time for 11 am. I left due to another viewing appointment and to visit my granddaughter as it was her birthday. In summary it was really disappointing The site seemed ok and the house very nice but the train line was a bit close and unexpected I didn’t feel valued as a customer or respected as I’d done my best to attend the appointment promptly and made sure I was in the right place at the right time. Thank you.
Sally · 4 September 2026
Agent replied · 23 September 2026
Good afternoon Sally, thank you for taking the time to share your experience, we are sorry to hear this. We strive for excellent customer service so your feedback is important to us, we have shared your comments with our team so that we can further enhance our service.
★★★★★ 5/5
TrustpilotReally helpful team at Dalton Gardens
Really helpful team at Dalton Gardens. Mark was very approachable and did everything to help move my reservation forward. No pressures, lots of helpful information. Great service
Ambrad · 5 October 2026
Agent replied · 10 October 2026
Good morning Ambrad, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Mark at Dalton Gardens. Thank you for choosing Crest Nicholson for your next move.
★★★★★ 5/5
TrustpilotLooking for our new home!
We visited Wycke place and spoke to a lovely lady named Sophie customer services, who was beyond helpful she allowed us to look a couple of houses which we wanted to see, Sophie answered all our questions and nothing was to much trouble.The houses are totally what we are looking for, and the rooms are large and set out properly and with thought and the decor is beautiful, The workmanship is spot on, and exactly what we are looking for, we were very happy with our visit, and hope to go back very soon to put our deposit down.
MRS · 2 September 2026
Agent replied · 23 September 2026
Good morning Mrs Wade, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Sophie at Wycke Place. Thank you for considering Crest Nicholson for your next move.
★★★★★ 1/5
TrustpilotPoor management, excessive service charges and lack of transparency.
Very disappointing experience with Crest Nicholson and its management company, FirstPort, in Southampton.
I genuinely regret buying my apartment due to the ongoing issues with excessive service charges, lack of transparency, and inadequate maintenance and upkeep, which is now having a direct impact on property value.
If you’re considering buying a property involving Crest Nicholson, I strongly recommend doing your homework and carefully investigating the service charges, property management, maintenance standards before committing.
Mark · 9 October 2026
Agent replied · 13 October 2026
Good afternoon Mark, thank you for sharing your feedback. We recognise residents’ concerns regarding the charges and services provided by FirstPort and are actively engaging with them to promote transparent communication and ensure that all queries raised are addressed appropriately.
We encourage residents to raise any issues directly with FirstPort, including at its regular resident meetings held on the first Tuesday of each month.
We remain committed to ensuring the development meets the standards we expect.
★★★★★ 5/5
TrustpilotSo helpful!
Nikki Dando at Aspen Grange in Stowmarket has been an absolute superstar, and we have just reserved our new home today - with a lot of help from Nikki to help get us a great deal over a bank holiday weekend.
Allan · 25 May 2026
Agent replied · 3 June 2026
Good morning Allan, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Nikki and the team at Aspen Grange. Thank you for choosing Crest Nicholson for your next move.
★★★★★ 5/5
TrustpilotThe sales consultant Kerry was very…
The sales consultant Kerry was very knowledgeable extremely helpful and made us confident for my family to purchase a Crest Nicholson house!
Sarjeet · 6 September 2026
Agent replied · 23 September 2026
Good afternoon Sarjeet, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Kerry.
★★★★★ 5/5
TrustpilotBev has been fantastic at Castlefield…
Bev has been fantastic at Castlefield park in harlington. She has shown patience through a prolonged sale of my property.
Miss · 4 September 2026
Agent replied · 23 September 2026
Good afternoon Miss Meatyard, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Bev at Castlefield Park.
★★★★★ 5/5
TrustpilotEsther was amazing taking us through…
Esther was amazing taking us through the show home. We were impressed by the excellent finishings.
David · 26 September 2026
Agent replied · 15 June 2024
Good morning David, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Esther.
★★★★★ 5/5
TrustpilotFantastic Customer Experience
Michael was welcoming and nothing was too much trouble. He really cared about making sure our buying experience was enjoyable and smooth. The Location @ Campbell Wharf is best in MK.
Mr · 30 May 2026
Agent replied · 3 June 2026
Good morning Mr Ward, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Michael at Campbell Wharf.
★★★★★ 5/5
Trustpilotsketchley gardens
In sketchley gardens, Katie has been really helpful and Ellie despite is not being her normal development was amazing at our reservation appointment! Can’t wait for the house to be ready
Hannah · 22 May 2026
Agent replied · 3 June 2026
Good morning Hannah, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Katie and Ellie at Sketchley Gardens. Thank you for choosing Crest Nicholson for your next move.
★★★★★ 1/5
TrustpilotCrap Nicholson
Awful, awful company. To say I regret moving to Kegworth Gate is an understatement.
Jake · 15 September 2026
Agent replied · 23 September 2026
Good afternoon Jake, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
★★★★★ 5/5
TrustpilotWe are in the process of purchasing our…
We are in the process of purchasing our new home with Crest Nicholson at Dalton Gardens Huddersfield, and everyone we have met so far from the Sales office Kate and Ruth to the foreman and builders have been so kind and accommodating, taking us step by step and helping us with any queries or problems and we couldn’t ask for any more of them and we just can’t wait to be able to settle in and enjoy our new journey that they have helped us with.
Lynn · 13 May 2026
Agent replied · 3 June 2026
Good morning Lynn, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with the team at Dalton Gardens. Thank you for choosing Crest Nicholson for your next move.
★★★★★ 5/5
TrustpilotRyan was very knowledgeable and…
Ryan was very knowledgeable and represented the company well
Winsbury · 11 October 2026
Agent replied · 13 October 2026
Good afternoon Winsbury, thank you for taking the time to share your feedback. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Ryan.
★★★★★ 5/5
TrustpilotVery friendly and informative staff
Very friendly and informative staff. Sharon and Jan were both excellent.
D · 14 September 2026
Agent replied · 23 September 2026
Good afternoon, thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Sharon and Jan.
★★★★★ 5/5
TrustpilotSo far the best experience I’ve ever had when it comes to purchasing new built houses
Kerrie is one of the best person to show you properties and feed you with all the informations you’ll ever need before you make your decision
Gyorgy · 26 May 2026
Agent replied · 3 June 2026
Good afternoon George, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Kerrie.
★★★★★ 5/5
TrustpilotJo and Lucy are amazing!
Jo and Lucy at Aspen Grange have been absolutely amazing. We cannot find the words to express how grateful we are for all their help in helping us get our first home. They are quick at replying and on the ball with everything - it’s made the process 10x easier! Thank you both, you’re super stars!
Lucy · 24 September 2026
Agent replied · 10 October 2026
Good afternoon Lucy & Simon, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with Jo and Lucy at Aspen Grange. They will be delighted to hear your comments. Thank you for choosing Crest Nicholson.
★★★★★ 5/5
TrustpilotI would like to say a big Thank you to…
I would like to say a big Thank you to Kelly and Daisy at Crest Nicholson, Henley Gate. They have been amazing. A credit to your company.
Chris · 15 May 2026
Agent replied · 3 June 2026
Good afternoon Katie, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Kelly and Daisy at Henley Gate, they will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotAll the information I needed was given…
All the information I needed was given to me and all my questions answered. There was no pressure but plenty of assistance
Traveller · 31 May 2026
Agent replied · 3 June 2026
Good morning, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
★★★★★ 5/5
TrustpilotMoving experience
We moved into our new house in Highlands park Henley on Thames last October . From the first point of sales to the final moving in and a few minor snags after , everything has been very professional , so giving a five star review is well earned and deserved
Mr · 5 October 2026
Agent replied · 10 October 2026
Good morning Harley, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience with the team at Highlands Park. Thank you for for choosing Crest Nicholson and we wish you many happy years in your home.
★★★★★ 5/5
TrustpilotHad some viewings at Campbell Wharf…
Excellent customer service - I had some viewings at Campbell Wharf ones yesterday. Both Suzie, the sales & Alan, the builder were very caring to my elderly aunt during the visit. Alan was waiting with my aunt patiently (safety regulations in construction sites) to make sure she's alright while she's taking a breath on the G/F. Suzie & I went to the higher floor. Excellent customer service always found at this branch in each visit I had there. Found high quality flats & could see into details as well - some flats are on the finishing stage. Well done, guys!
Cy · 8 August 2024
Agent replied · 24 August 2024
Thank you for taking the time to share your experience. We are very happy to hear of the excellent service you received from the team at Campbell Wharf, they will be delighted to hear your comments.
★★★★★ 1/5
TrustpilotSewage flood & Trustpilot double standards
Due to defective installation of drainage the garage at our block of flats was flooded with sewage and unfit for use for a prolonged period. Eventually cleared and three years on we await reimbursement for costs incurred. Update 23 July. Usual nonsense from Crest Nicholson who have "asked for more details" despite many many emails on the subject. So sent a screenshot to the relevant Director - maybe a long overdue payment??Update 24 July. So having sent my details Crest respond stating my review is in breach of Trustpilot guidelines as it named the relevant Director. Odd how many other reviews name individuals at Crest and they are content & have no objection!Conclusion is positive reviews of individuals are ok, but any negative comments "breach guidelines"!!A true double standard which Trustpilot enable....
Adrian · 24 July 2024
Agent replied · 24 August 2024
Good afternoon Adrian, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
★★★★★ 5/5
TrustpilotKelly was amazing
Kelly was amazing, quick and could give the relevant information about the Leigh and Chesham properties over the phone.
Bianka · 20 May 2026
Agent replied · 3 June 2026
Good afternoon Bianka, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Kelly.
★★★★★ 5/5
TrustpilotExcellent Service and Support Throughout the Entire Process
I’ve been really pleased with your service throughout the whole process. You’ve been very helpful, responsive and professional, and you’ve made what can be a stressful process feel much easier and smoother.
Thank you again for all your support, it’s been a pleasure dealing with you.
Purnendu · 2 October 2026
Agent replied · 10 October 2026
Good Morning Purnendu, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
