Basepoint reviews

★★★★★ 1/5

Google

As a small business tenant, I was charged £897 for a “restoration fee” at the end of my agreement. This fee is described as a service (cleaning, testing, etc.), however I was later informed that it is applied as a fixed charge on every occasion, regardless of the condition of the office or whether any work is actually required. This distinction was not clearly communicated at the point of signing. A fixed, unavoidable charge of this nature should be presented transparently, not framed as a variable service. In addition, the requirement for notice to align strictly with calendar months was not made clear, resulting in being charged for an additional full month despite giving notice part way through a month. I raised a formal complaint, but the response relied solely on the fact that terms were “available”, without addressing the lack of clarity around how these charges actually operate in practice. Disappointing experience and not what I would expect in terms of transparency.

Philip · 10 April 2026

★★★★★ 1/5

Google

Posting this as a warning to other small business’s. Unfortunately at the end of our agreement I was faced with a restoration fee which was well over what a month’s worth of rent was. They had nothing to restore in the unit and we left in a similar condition what it was provided to us in, being described as ‘perfect’ by them. Despite communication between us there was nothing that could be down at a local level - this was pretty tricky to navigate as a small business. I raised this higher and have had no response at all - now from both a higher and local level. The more I have researched the more I know - the company have several unpaid court resolutions from 2023 & 2025. All unsatisfied (ie unpaid) despite court and judge being involved. Positives: Day to day the team are great. They are generally proactive and responsive to issues that arise (not that these happened regularly). The site itself is friendly and there is a nice feel despite the area and location (being in the middle of Southampton!) It’s a shame as if the business had better values and principles then this would be such a different review. Hope this is helpful to others.

Laura · 16 March 2026

★★★★★ 5/5

Google

I had an excellent experience from start to finish! The team especially Kate the Centre Manager was incredibly professional, attentive, and made the whole process smooth and stress-free. Communication was clear and prompt, and they went …

Amelie · 16 October 2025

★★★★★ 5/5

Google

Basepoint Southampton is well‑situated, close to city centre, good transport links, proximity to Ocean Village, Itchen Bridge. Staff were welcoming, professional and helpful. I would definitely recommend

Bethan · 28 September 2025

★★★★★ 5/5

Google

I had a medical for a new job at Basepoint yesterday. The woman Elena was such a lovely and helpful lady

Sam · 29 October 2025

★★★★★ 1/5

Google

Pre booked and Paid over £6 for parking on Thursday night to watch the football. Arrived and there were zero spaces available and people parked illegally, presumably they’ve paid as well. There was no one around to ask and ended up forking out a tenner to some bloke who owned a compound near by. It’s an absolute racket, avoid!

James · 26 October 2022

★★★★★ 3/5

Google

Got to pay to park, no waiting which is a pain for a 10min visit. Reception helpful though

Mark · 16 February 2026

★★★★★ 5/5

Google

Fantastic One-Day Visit, Will Definitely Be Returning! I spent just one day at the business center and was thoroughly impressed. The …

Brooke · 16 October 2025

★★★★★ 5/5

Google

Lunch lounge is brilliant

Caroline · 20 March 2025

★★★★★ 5/5

Google

I've had an office at Basepoint for a couple of years now and have recently upgraded to larger one to accommodate staff. I have to recommend the team at Basepoint - Clay, Ivan and maintenance have really helped us with the move, making it easy and accommodating our requirements. Basepoint itself is a great location for a small business with good facilities such as cafe and free parking for staff and clients. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Ben · 26 October 2022

★★★★★ 5/5

Google

Had a recent visit - The coffee shop is super good and really friendly staffs - Parking I think can be booked using a an app - YOUR PARKING SPACE

Run · 30 November 2023

★★★★★ 4/5

Google

Decent place with lot of businesses and nice approach road with ramp for cyclers, wheel chair access. Very near by bus stops with 17, 7 and 19 numbers from central station. Very near to ocean village for Isle of Wight ferries and 15 min distance in bus for city center. Looks busy at times with lot of crossings and signals for traffic.

Kamesh · 26 October 2023

★★★★★ 5/5

Google

Brilliant service. Nadine made feel at ease despite my awful feet My felt felt wonderful at the end of treatment Nadine is very friendly and professional.I look forward to my next treatment.

Bravebeth · 26 October 2021

★★★★★ 4/5

Google

Very efficient, clean and tidy, welcomed by friendly staff but lack of parking spaces

Pete · 28 February 2024

★★★★★ 5/5

Google

Great parking, short walking trip to St Mary's Stadium

Domonic · 28 April 2024

★★★★★ 1/5

Google

Unfortunately had a very unsatisfactory experience. Several emails were ignored in the complaints proceedure for what was an unjustified charge. As a result I wouldn't reccommend. Staff at the centre were helpful, but the managers outside of the branch were uninterested and wouldn't respond or justify the charge. I will be reporting my incident to Southampton Trading Standards as months after I have not recieved a resolution. Very dissapointed.

Ben · 26 October 2021

★★★★★ 5/5

Google

The Lunch Lounge is fantastic. Great food and Debbie and her team give five star customer service.

Chris · 26 October 2021

★★★★★ 5/5

Google

Only popped in for coffee

Glenn · 28 February 2024

★★★★★ 5/5

Google

could be better with more unit numbers like 51

Akeel · 26 October 2023

★★★★★ 5/5

Google

I loved it. I would recommend it to anyone, I had a great experience and also nice staff. Had a great time and was nice to set some time aside for just resting and taking time away from all the noise

Joh · 26 October 2023

★★★★★ 5/5

Google

Extremely Wonderful place

AYORINDE · 29 January 2024

★★★★★ 5/5

Google

Easy to find easy parking great place

Dave · 26 October 2023

★★★★★ 5/5

Google

Easy to locate and park. Mr Vikram who dealt with me was polite and dealt with the paperwork without any problems. He explained me of all the things that they disallow when claiming for an exchange value. Also settled my outstanding finance. The refund would be in my bank account within four working days.

Iqbal · 26 October 2021

★★★★★ 2/5

Google

Hard to find no help for disabilities such as autism diselexi

Martin · 26 October 2022