Trusted Agent profile · South Oxfordshire
★★★★★
754 reviews across 2 platforms
5 St Martin's Street, Wallingford, OX10 0AL, South Oxfordshire, OX10 0AL
Chancellors's office in South Oxfordshire, at 5 St Martin's Street, is rated 4.4 out of 5 across 754 reviews on two platforms.
Every review we hold for the South Oxfordshire office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service and communication…
Excellent service and communication from Ben and Orriane. Kept me well informed throughout the whole process and dealt with any bumps in the road. Thank you!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookMost of their properties listed on right move have already been sold. So when you phone up to enquire about it it's an utterly pointless conversation. They will tell you the reason for this is their policy is to continue to market the property until exchange of contracts should the sale fall through. No other estate agents I know of does this. I think the real reason is so that when you phone in to enquire about a property that's been sold this then gives them a sales lead.
Hello Nick, thank you for highlighting this, we will look into this for you right away. Please email us at directors@chancellors.co.uk so we can investigate further. Many thanks.
4/5
TrustpilotHelpful experience
Helpful experience from Tom Taylor especially with processing paperwork once the unfortunately episode of requiring eviction of a tenant who stopped paying rent has been encountered.
We are pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
4/5
TrustpilotGood presentation
Jessica presented the house we viewed well, she was informative and engaging which made our visit very worthwhile.
5/5
FacebookElizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.
Thank you Carole for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotGreat service provided by Olivia Hesson…
Great service provided by Olivia Hesson - thanks v much indeed for your help & support
5/5
TrustpilotWorking with Katie has made our renting…
Working with Katie has made our renting experience far easier
5/5
Trustpilotjamie woodman
easy to approach and very helpful…
We're happy to hear that we were helpful. Thank you for your positive feedback; we appreciate it greatly.
5/5
TrustpilotCraig was great
Craig was great, very helpful, very positive
5/5
TrustpilotIam really happy with the service…
Iam really happy with the service provided.Quick response,great communication and very reliable.The staff was polite, helpful, and made everything easy. Thank you.
Thank you for leaving us this great review, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
TrustpilotI had a great experience with Hannah…
I had a great experience with Hannah Rae, she was very professional and patient
5/5
TrustpilotSimona-Maria Rosu customer support is second to none.
I would like to give a shout out to Simona-Maria Rosu who works in property management.
5/5
FacebookI would just like to say thank you to Jaymie Cobb who helped me last week she is an absolute star and a credit to the company. By far the best service I have received from Chancellors. Thank you once again Jaymie Cobb.
Hi David, we are thrilled that you had an excellent experience with us, thank you for leaving us a great review. We will make sure to pass your thanks on to the relevant teams.
5/5
TrustpilotBrilliant service from initial contact…
Brilliant service from initial contact with Sherko and throughout process with excellent regular communication from James. Weekly updates were particularly helpful. Would definitely recommend.
1/5
FacebookThe worst ever agency I've ever deal with.Absolute unprofessional and unkind attitude.For six months contract i have around 200 useless emails and still can't get my deposit back after 1 month and a half. Never get a property trough Chancellors agency. There is forum group with around 200 Bulgarian families around the area and i keep advising them never use this agency.Unprofessional continuous failure to do all task.And it's not just me 90% unhappy.What an agency why you are still on the market how?
5/5
TrustpilotCharlotte have been great from the very
Charlotte have been great from the very first viewings we had with her, very friendly, really listens to what your looking for and is really great at staying in contact with you.
5/5
FacebookOmg, boiler broke down on the coldest day of the year. I spoke to Sarah, Courtney and Danny the gas engineer and had the most fabulous customer service ever. Danny facetimed me (bless him- had had to look at my morning face) after Courtney called him out and explained the issue. Danny talked me through it and I fixed it in ten seconds instead of him having to come all the way out. I am so genuinely pleased with this service. Thanks for coming to work today.
5/5
FacebookI would like highlight Nicola Ferguson's work as I've been working with Nicola at the last 1 year and she has done the extra mile in all areas to make it all run smoothly for all her clients . I would be happy to recommend Chancellors and all their team members to both friends and to our clients as well. I think Chancellors should be very proud to have such a helpful assistants and employees with their excellent service skills . Thank you all and thank you Nicola!
5/5
FacebookI've been more than happy with the way that Isabelle Jakovljevic has been managing the rental of my property since she took over a few months ago. If I have a query or a question she comes back to me quickly always following up with email confirmation of our conversation and I couldn't be happier that the management of my property is being looked after in this way. Isabelle is always pleasant and courteous and nothing appears to be too much trouble for her however small. Excellent service!
5/5
FacebookI recently used chancellors estate agents to move to one of there rented property’s. My dealing was with Declan Hartigan ,Who was very informed very helpful and welcoming. Very professional throughout the whole process keeping me informed with a personal touch. It's always a nice surprise when somebody remembers your name considering the amount of people they have to deal with. I highly recommend chancellors estate agent and I am very impressed with Declan Hartigan. After my Smooth transition into my new home I also have perfect after-care service. Robert Higgins
1/5
TrustpilotAppalling
Our experience with Chancellors has been profoundly disappointing, defined by a failure to uphold basic professional standards, contractual consistency, or duty of care.
5/5
FacebookId like to thank our property manager Simon Butt for being so helpful every step of the way with our property. It is our first rented accomodation and the house was not ready when we moved in. Locks and windows did not work, the washing machine broke within a month and service men have been called out on around 4 seperate occasions but Simon was there with an answer as soon as we asked him for help and handled everything. If not for him then the whole sitation would have been so much more stressful but he was there replying to emails and calling repairmen as soon as we found a problem. Any problems were resolved within a week or two. Thank you for all your hard work, quick responses and for being a great support line for us!
5/5
TrustpilotGood service
Good service. Thank you for arranging my tenancy.Katie Adams,I appreciate your help, responsiveness, and professionalism. Thanks for making the process smooth and stress-free.
1/5
FacebookI'm giving 1 star, because 0 stars is not available. We moved out of our rented property 2 months ago, after a 5 year tenancy, of which we had numerous problems with Chancellors. Starting the day before we moved in, it never improved and got worse with each year, to the point I would get dizzy and light headed upon seeing an email from them knowing that it would turn into a saga to be resolved. To really top it all off, we are still battling with them over the fees they have deducted from our deposit, of which one fee we have already paid and proven we have paid by supplying bank statements. They don't care and have ignored it. Simon Butt, Manager of Thameside Property Management has been completely unhelpful and has failed to supply us with details of our account and copy invoices which we requested a month ago and have requested every week since. We suspect his role is to stall us until we are no longer able to raise a claim via the TDS, which is why we want these invoices. A disgusting company to deal with, AVOID AT ALL COSTS. When we were looking to buy our current house, we didn't even look at adverts marketed with Chancellors as couldn't bear to deal with them again. Feb 2018: Just wanted to update this to say we received back the money taken from our deposit we were disputing with no real explanation why they gave in. I can only assume because they had no evidence of the ‘invoices’ they were referencing, and my persistence paid off. Result for us, as I was close to giving up - it had become about the principle though to me and I NEEDED to have the last word after the years of incompetence we experienced from them.
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