Every review we hold for the South Oxfordshire office, from every platform, shown as written. First names only.
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5/5
TrustpilotChancellors (Newbury Lettings)
I would like to pass on my thanks and appreciation to Gwen who works in lettings within the Newbury Branch. She carried out the viewings of one of my rental properties with the utmost professionalism which resulted in securing the perfect tenants which is always a real relief to me. All the documentation and paperwork were overseen personally by herself which ensured a smooth transition to the new tenancy, and she was the perfect point of contact giving my full confidence in the whole process.
Phil Β· 18 June 2026
Agent replied Β· 22 June 2026
We appreciate you sharing your positive experience with our team. We are so glad to hear that the viewings and documentation were handled with professionalism, ensuring a smooth transition and securing perfect tenants. Thank you for your feedback!
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5/5
TrustpilotLuke was prompt
Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
Mrs Β· 14 May 2026
Agent replied Β· 24 May 2026
We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.
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5/5
TrustpilotI had a viewing with Odete for aβ¦
I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!
Mr Β· 22 May 2026
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5/5
TrustpilotBrilliant service from Ella
We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.
James Β· 8 October 2026
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5/5
TrustpilotA good example of professionalism. Chancellors act proactively and Ellaβ¦
Chancellors act proactively and Ella Carroll is a very good representative of the company. She is very professional, smart, friendly and helpful. She has made the task of selling my house an enjoyable one.
Gillian Β· 14 May 2026
Agent replied Β· 24 May 2026
We're so glad to hear our team's proactive approach and professionalism made your house sale enjoyable. Thank you for your kind words!
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4/5
TrustpilotNot the best experience in relation toβ¦
Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellorβs was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.
Jaspreet Β· 23 September 2026
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5/5
TrustpilotCharlie was great throughout the wholeβ¦
Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.
Mr Β· 15 May 2026
Agent replied Β· 24 May 2026
We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.
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1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Simon Β· 13 May 2026
Agent replied Β· 24 May 2026
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
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5/5
TrustpilotGrateful for our property manager.
We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)
Charlotte Β· 11 September 2026
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5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
Mrs Β· 4 September 2026
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5/5
TrustpilotGreat service
Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service π
Michael Β· 17 March 2026
Agent replied Β· 19 March 2026
We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.
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5/5
TrustpilotI cannot fault Maria
I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.
Jo Β· 19 March 2026
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5/5
TrustpilotThe best agent
I would like to see a big thank you to Chancellors Letting Agent south east management team. Dana to be precise - this is a thank you for all your hard work and patience. I would also like to say thank you to Maya, John, and Liberty. They always attend to my call and every issue I have at the Property. I have used different Letting agencies overtime but the experience I have had with Chancellors has been easy and seamless. Their communication level is clear, respectful, and very understanding. If you are looking at renting or buying a property go to Chancellors - the entire team are trustworthy and of great help.
Joan Β· 21 November 2025
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5/5
TrustpilotAlways have a good experience dealingβ¦
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether itβs finding suitable tenants, helping with payment complications, advising on tenant complicationsβ¦ Ben is always positive and helpful! Thank you, so appreciated!!
Sasha Β· 10 September 2026
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4/5
TrustpilotVery helpfulβ¦
Ethan was very professional and friendly. He had great knowledge of the area and was great to speak to.
Happy Β· 18 June 2026
Agent replied Β· 22 June 2026
We're delighted our team member was professional, friendly, and knowledgeable. Thank you for your kind words!
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5/5
TrustpilotAn excellent estate agent!
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.
Linda Β· 19 March 2026
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5/5
TrustpilotMy experience with chancellors lettingβ¦
My experience with chancellors letting was seamless. Timelines were kept. Everything went as planned. Iβd recommend them anyday
Ms Β· 13 June 2026
Agent replied Β· 22 June 2026
We're so glad to hear your experience was seamless and went as planned. We appreciate your recommendation!
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5/5
TrustpilotSupported throughout!
Honestly, all the staff at Chancellors were fantastic and so so helpful throughout our selling process, but one agent in particular was just outstanding and that was Charlotte Morgan. Her communication and support was absolutely brilliant. Even out of the office, she made sure to always get back to us. Even during times of anxiety she made us feel so settled and would be so knowledgeable with all areas of the process. She completed the final viewing of the house and got us over the line! We will forever be grateful to her and the amount of client care she offered. To the team at Chancellors, we really appreciate your time and for helping us to move on to our forever home.
Jordan Β· 7 October 2026
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5/5
TrustpilotFantastic Experience with Chancellors So Far
Ben Newman from the Central Lettings Team has been a superstar in dealing with our documents and ensure a positive progression of our tenancy. His level of communication is outstanding, he gave regular updates and made it really clear what the next step would have been. He has taken care of our case with great professionalism and efficiency. He's a great asset to the team.
Rossella Β· 15 June 2026
Agent replied Β· 22 June 2026
We're delighted to hear about your positive experience with our team. It's wonderful to know that our colleagues provided outstanding communication and professionalism, ensuring a smooth process. We appreciate you recognizing their dedication and efficiency. Thank you for your kind words!
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5/5
TrustpilotYou are safe with Chancellors
Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.
Mr Β· 19 March 2026
Agent replied Β· 19 March 2026
We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.
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1/5
FacebookI Would not recommend Chancellors, I have lost all faith in relations of customer services and branch representatives, there has been nothing but hassle since the start, I am now being invoiced energy bills when I never even moved into the property (Chancellors mistakes), I have had un answered emails!! And was given a contract that wasnβt even possible to proceed with.
Hope this review helps others as the past four weeks has been nothing but stress.
Honour Β· 23 August 2024
Agent replied Β· 22 February 2025
How unprofessional, thatβs disgusting
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5/5
TrustpilotMolly has been a great help
Molly has been a great help, always replies promptly and proactively, 5 stars! :)
Mr Β· 15 June 2026
Agent replied Β· 22 June 2026
We are so glad to hear our team member was a great help!
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5/5
TrustpilotHelpful
Evelina was very quick to respond and had the answers to all my questions.
Anon Β· 13 June 2026
Agent replied Β· 22 June 2026
We are so glad to hear we could help. Thank you for your kind words.
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5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
Marta Β· 19 May 2026
Agent replied Β· 24 May 2026
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.