Every review we hold for the South Kesteven office, from every platform, shown as written. First names only.
β
β
β
β
β
1/5
GoogleSigned a deal and when I went in to collect the paperwork the next day they had a deal that would have been a thousand pounds cheaper and they just laughed when I said why didn't you wait a day to sign the paperwork?? Also, the communication is non-existent and an absolute abomination. First for sale sign looked like it had been shot at The pictures were good but the house sold itself went on second viewing.
And in reply to Jason's reply. There were not numerous sales progression calls, communication as per my post above was scant, you ignored my email asking for assistance in buying an onward property till I chased by phone. Your colleague was very sheepish when I pointed out the deal which was not available until the day after I signed my contract and was never mentioned previously.
Christopher Β· 17 March 2026
Agent replied Β· 18 April 2026
Hi Christopher - Thank you for the feedback which we always take onboard. The deal was a pay in advance that we did explain to you at valuation point and when you came in the office, however you wished to have no sale no fee option
The team are very pleased we managed to sell your home and assist with the onward purchase too through the agents and solicitors alike and wish you all the very best in your new home.
We always strive to provide the very best service to all of our customers as the previous reviews prior to this one show and if we did not come to your expectations then we will strive to push harder, however if we did fall short of the usual service levels we provide ,it would have been an assistance to you raise these issues during our numerous sale progression calls and we could of answered any of your worries
Best regards
Jason
β
β
β
β
β
5/5
GoogleThank you to Mitchell for keeping us up to date throughout the process of our first home purchase. He was always available for phone calls, face to face appointments and provided updates as soon as possible. Overall a great experience in whatβs a very stressful time!
Becky Β· 11 April 2026
Agent replied Β· 18 April 2026
Hi Becky, thank you for this and it was a pleasure helping you and we hope you enjoy your new home for many years to come
β
β
β
β
β
5/5
GoogleThank you Jason and Mitchell for helping us sell for the first time , you made something that we were dreading really stress free and thanks for the help in our new buy to
Anthony Β· 11 April 2026
Agent replied Β· 18 April 2026
Hi Tony, we both really hope you and your family will be happy in your new home and thank you so much for using us at Secure My Sale we were pleased to assist you in your first move
β
β
β
β
β
5/5
GoogleI have been through the purchasing and sale procedure a fair few times in my life! This time was so easy and stress free l, thanks to βSecure my saleβ. Such a great, tight little team. Friendly, helpful and professional. Thank you so much for all you have done - especially Mitchell.
Sandy Β· 15 July 2025
Agent replied Β· 24 October 2025
Thank you so much for your kind words Sandy, it was our pleasure helping you
β
β
β
β
β
5/5
GoogleThis was the first time we have sold a house, Jason and Mitchell were brilliant at keeping us informed and letting us know what was happening - THANK YOU BOTH
Jane Β· 24 September 2025
Agent replied Β· 24 October 2025
Thank you Jane and Tony enjoy your new home !
β
β
β
β
β
5/5
GoogleWe have just bought our 1st property which was being sold by Secure My Sale and even though we were the Buyers, we were thoroughly impressed by the way the sale was conducted by this Estate Agent.
Our main contact was Mitchell, who was amazing throughout the process. Whether he was answering our questions, giving us updates or even sometimes a nudge to ensure paperwork had been submitted, he was professional and friendly which made the whole process that bit easier.
Should we look at selling our house in the future we will definitely be looking to do it through Secure My Sale!
Louis Β· 25 May 2025
Agent replied Β· 24 October 2025
Thank you very much Louis, we really hope you enjoy your new home ! SMS
β
β
β
β
β
1/5
FacebookSigned a deal and when I went in to collect the paperwork the next day they had a deal that would have been a thousand pounds cheaper and they just laughed when I said why didn't you wait a day to sign the paperwork?? Also, the communication is non-existent and an absolute abomination. The pictures were good but the house sold itself went on second viewing
Chris Β· 19 February 2026
β
β
β
β
β
5/5
GoogleA fantastic company, willing to go the extra mile. Jason was always happy to talk and advise us through this tricky and emotional probate sale. From start to finish the process has been smooth, quick to get started, lots of viewings and regular feedback. An excellent service at an exceptional price.
Dance Β· 18 April 2022
Agent replied Β· 25 October 2024
Thank you so much for your kind words Tony & Shona, very pleased we could assist you :)
β
β
β
β
β
5/5
GoogleUnfortunately never ended up buying a property with Secure My Sale as the sellers pulled out - but just wanted to say that the team are great and were really helpful throughout looking at houses and the offer stages. Very honest and great communication
Holly Β· 1 April 2025
Agent replied Β· 8 May 2025
Thank you for this Holly, we really appreciate your very kind words
β
β
β
β
β
5/5
GoogleSo far Jason and his team have been excellent, very responsive and informative any questions I have had have been answered within minutes. I hope this level of service continues as best as it can what with the current situation in the world. Many thanks.PositiveResponsiveness, Professionalism
Ryan Β· 26 October 2021
Agent replied Β· 25 October 2024
Thank you so much for the kind words Ryan - it has been a pleasure dealing with you :) SMS
β
β
β
β
β
5/5
GoogleSo far Jason and his team have been excellent, very responsive and informative any questions I have had have been answered within minutes. I hope this level of service continues as best as it can what with the current situation in the world. Many thanks.
Ryan Β· 18 April 2021
Agent replied Β· 18 April 2026
Thank you so much for the kind words Ryan - it has been a pleasure dealing with you :) SMS
β
β
β
β
β
5/5
GoogleExcellent service, fantastic communication and support from start to finish really do provide the personal touch - highly recommended. π― β¦
Hazel Β· 24 September 2025
Agent replied Β· 24 October 2025
Thank you Hazel, so pleased that we could help you !
β
β
β
β
β
5/5
GoogleLots of help from Mitchel and Jason. Taken time to explain things and helped us make a informed decision. Thanks lads. π β¦
Kevin Β· 12 July 2025
Agent replied Β· 24 October 2025
Thank you Kevin and Helen it was our pleasure to assist you in the sale
β
β
β
β
β
5/5
GoogleExcellent service from Mitchell on our recent house sale, keeping us informed and very helpful.
Will have no hesitation in using again.
Paul Β· 14 April 2026
β
β
β
β
β
5/5
GoogleSold our home in just 8 days through Secure My Sale and Morgan was brilliant keeping us updated all throughout the process. We can highly recommend them if youβre thinking of selling your home.
Ted Β· 8 May 2024
β
β
β
β
β
5/5
GoogleMorgan dealt with my sale & relocation from start to finish, providing a first class service throughout. Secure my Sale ensured that what is naturally a highly stressful experience remained positive.
Exceptional communication & at times went above and beyond!
Thank you π
Sammy Β· 8 May 2024
Agent replied Β· 18 April 2026
Thanks you Sammy
β
β
β
β
β
5/5
GoogleGreat service and advice highly recommend - thank you
Mick Β· 4 August 2025
Agent replied Β· 24 October 2025
Very welcome, we were delighted to help !
β
β
β
β
β
5/5
GoogleRecently purchased a home through Secure My Sale. Found them extremely professional and helpful. They were very accommodating when it came to viewings and communication was great when chasing up any queries. Thanks again for all your help.
Idris Β· 8 May 2024
Agent replied Β· 18 April 2026
Thank you Idris for the review, we hope you are happy in your home
β
β
β
β
β
5/5
GoogleJason was very professional, reliable and on time for viewings and kept us informed through the process of buyng even this week he has got back to us quickly to answer a query. We highly recommend this estate agent.
Rochelle Β· 18 April 2022
β
β
β
β
β
5/5
GoogleSecure my Sale is one of the most dedicated and customer focused Estate Agents in the area . The Team was always on hand with any worries I had or
any questions and help I ever needed. If your looking for agent who is proactive rather than reactive look no further- what a great team - very happy
Carl Β· 18 April 2021
Agent replied Β· 25 October 2024
thank you so much for your kind words Carl, it was great doing business with you too
β
β
β
β
β
5/5
Facebookπ― first rate service - kept informed throughout and nothing is too much trouble. highly recommended.
Hazel Β· 23 September 2025
β
β
β
β
β
5/5
Facebookexcellent service from Jason Lee of Grantham ,always on time for viewing appointments, helpful in getting back to us quickly to answer questions re the property and a month after we moved in still able to help out with any queries we had and we would highly recommend
Rochelle Β· 15 October 2021
Agent replied Β· 22 October 2025
Thank you so much Rochelle it was our pleasure in helping find your delighful bungalow for you and we are sure you will be very happy there for many years to come. We are always here if you need anything or recommendations π
β
β
β
β
β
5/5
GoogleI have recently just purchased a home through secure my sale, this was my first house and I am probably what they would call a novice. The team at security my sale reassured me every step of the way and no task was too much for them. Very β¦
Morgan Β· 18 April 2021
Agent replied Β· 25 October 2024
Thank you - it was great to assist you and good luck in your new home - SMS
β
β
β
β
β
5/5
GoogleJason at Secure my sale was fantastic not only did he manage to sell our house within a week but was fantastic pushing solicitors to get things moving we canβt thank him enough and highly recommend his business
Deb Β· 18 April 2022
Agent replied Β· 18 April 2026
Thanks Deb
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.