Trusted Agent profile · Somerset
★★★★★
789 reviews across 2 platforms
13 The Parade, Minehead, TA24 5NL, Somerset, TA24 5NL
Fox & Sons's office in Somerset, at 13 The Parade, is rated 1.8 out of 5 across 789 reviews on two platforms, including 23 Google reviews rated 4.2.
Every review we hold for the Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommend Southbourne branch:)
Highly recommend Southbourne branch:)All staff kind and helpful but big thank you to Dan the Man! As we have now named him:)Kind helpful professional and nothing too much trouble pre rental and after service. This young man is definitely going places and don’t hesitate to use this branch as excellent Thank youS and S
1/5
TrustpilotVery appalling services when attending…
Ashford branch Very appalling services when attending to get help and yet many rented properties advertised on there window and website yet to be told they have all be taken and not available,when I asked why it has not been taken down the person stated they didn’t have time and when I asked if they had anything they said no but yet they took my details . But their expression clearly showed they did not want to help me and one of their employees were showing an expression of aggressive look towards me by looking at me that way which made me feel uncomfortable. What kind of service is this if you can’t be treated equally I have a disabled mother who attended with me yet they were not willing to help . How can I get a rented property fairly if no one wants to help?
1/5
Trustpilot155 Branches Zero Customer Service!
155 Branches thousands of properties - hopeless customer service!Raised a complaint back in September 2023, and despite having raised this matter with the Group Managing Director Lettings, I still haven’t had anybody actually contact me to deal with this problem. Now call me old fashioned, but I would have thought that when this matter is raised with someone in his position, somebody ought to actually do something!!!
1/5
TrustpilotIf you want to sell your house Don’t chose this company!
If you want to sell your house please don’t use this company. We have tried 2x to see a property. The first the vender cancelled the second time we were told the day we wanted to visit, they couldn’t because it’s office day and they aren’t allowed to do viewings. It’s a 2 hour drive for us and we have to get a few booked for the day to make it worthwhile driving. Unfortunately they just lost a potential buyer for a house that has been on the market a while. What a stupid non viable rule!
1/5
TrustpilotAppalling handling of tenancy deposit
Appalling handling of tenancy deposit, avoid
1/5
TrustpilotI was about to write this comment and…
I was about to write this comment and realised people said the same. God knows how they are renting or selling properties. I called 50 times, different times and different days and no one ever picks up the phone. Estate agents are a joke in this country!Keep your dirty houses then, I will take my money elsewhere.
1/5
TrustpilotAwful letting agent!
Awful letting agent!! We've had no end of problems with the house we live in and have lived in for the past 4 years.Firstly the kitchen cupboard fell off the hinges with everything falling on top of me, when we have a 2 year old because the right hinges weren't used. Then we've had mould in the property that's been reported for months along with a built in wardrobe they can never get in contact with the landlady, who also sends out her partner to every repair ever needing doing when he's only a qualified electrician there's so many legal things that they violate.Now our downstairs radiators aren't working but upstairs is, along with already reporting that we don't get hot water through it comes through Luke warm.Back onto them again tomorrow!!!!
5/5
TrustpilotMortgage Service Consultant Extraordinaire
All I can say is WOW!!! Carl Montgomery (from the Swindon North branch) helped me with my mortgage and what a dream he was to deal with. What we thought would be a nightmare when our original house fell through, was dealt with by Carl in such a professional and incredible manner. He made me and my girlfriend feel so at ease during the whole ordeal. I would advise anyone getting a mortgage to use Carl, he constantly kept us in the know and made sure we was happy throughout. People often say buying a house is stressful and all I can say is those people have not met Carl!!! Thanks again Carl!!
1/5
TrustpilotTerrible experience
Valuation was organised by my lender on a property I'm hoping to buy - cost me £500 and they came back and said the valuer couldn't value it! The lender was not happy with them so we've had to go with another valuer now!avoid if you can!
1/5
TrustpilotThey allow viewings only if you take their mortgage
Very unprofessional behavior. They allow you to view properties with them only if you accept to take the mortgage with their own mortgage provider. Today 19 Jan 2023, I had two viewings with them in the afternoon. They said that I didn't attend their mortgage interview at their office so they canceled my appointments after I went all the way to the location. Also, the mortgage appointment was not confirmed via email or SMS, it was just communicated over a phone conversation that I may need to go to their office (which one - who knows?) and attend an in-person mortgage appointment. Stay away from them, they are the worst.
1/5
Trustpilot- Unreliable communication
1/5
TrustpilotUnprofessional
Unprofessional, have no idea what’s going on values my property 30k under the market valueI Took it off the market then had a call from head office insisting it’s increased in value, he booked for a revalue.Then I received a call on the day off appointment from Wolverhampton office not understanding why the appointment was made, how bloody unprofessional, if they cannot communicate between themselves how on earth are they going to offer a service to the public.Can do a better job myself
1/5
TrustpilotWorst customer service I have received in my life
This review is for the letting team at Birmingham Cradley Heath..I should have checked this website first before I even thinking of a viewing with them. Where should I even start.when I booked a appointment for viewing a flat I was told will get a confirmation message by the end of the day but didn't get any and I have to call myself again to get one (on Monday). On Tuesday I call back to recheck and I was given a green signal.Wednesday - I take train from Stoke to the property in Birmingham which included 2 changes total an hour and 35 mins of the journey. When I reach their and tried calling no one picks up the call.Desparate I call sales teams and the lady on the other side informs me that the booking was cancelled as the two people from the letting team called in sick.she says they tired to call me in the morning around 9 but couldn't reach me. (Lies - I didn't get any call) When I asked her who called me when both are sick , she says the sales team . But when I asked they why doesn't the sales team come and me the room, she says no we don't deal the lettings and we don't have the data of it( but she said she called me another lie).Now imagine a single lady in the rains,taking all those trains ,taking a day off and spending a (£24.35) in total for ticket.Because them not picking up the calls on time my return was delayed..so all changes of train as well..2 hrs journey became 6 hrs of journey..one careless behaviour caused so much trouble for a person ..This people should be ashamed for this type of customer service. You should not run a company if have not got the basic ethics of management, discipline..
1/5
TrustpilotIncredibly Poor Service Ethics
I would not recommend selling your property with this estate agent. We had a very poor experience wanting to genuinely purchase a property they were marketing... We had to push for our offer to be submitted to the sellers after declaring we didn't need to use their mortgage services. We had an improved offer accepted by the sellers, we were then pitched their conveying service, but we kindly declined, we were expecting an sales memorandum but instead the offer was discarded for reasons unknown and their phone just rings out.. We decided to move on and had a offer accepted on another property with another agent and the process was seamless
1/5
TrustpilotOne mistake after the next..
Moving is a stressful enough experience without having your agent tell you at three months in that your buyer has pulled out, putting your property back on the market, re-selling it for more, then telling you it was another property nearby that the original buyer actually pulled out of. Don't even go there!
1/5
TrustpilotCommunication
Not communicating well and not answering emails.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.
5/5
TrustpilotSale of Property
Just completed selling my property through Connell’s - the Market Harborough branch. The branch manager Gavin was helpful and friendly throughout the sale and Laura was extra helpful and always went out of her way to keep me updated and answer any queries quickly.
5/5
TrustpilotDonna from the Westbury-on-trym branch…
Donna from the Westbury-on-trym branch in Bristol has been amazing throughout our recent house purchase and we can not thank her enough. You are a massive credit to the company and have made our purchase smooth and easy and we are now the proud owners of our new home.
1/5
TrustpilotThis parasitic vile company put my…
This parasitic vile company(high wycombe) put my house on the market without my knowledge or say so. I have done my research to find out on record that via Hurst, jnp and others in the vicinity have all had customers complain about the exact same thing done to them. Needless to say I'm coming to close you down. All the way to the top!.
5/5
TrustpilotExcellent experience
Excellent experience. Arrived promptly, inspected property thoroughly. Polite, courteous and kept to the allotted time slot.
1/5
TrustpilotWorst letting agency you can deal with…
This is one of the worst letting companies you can deal with. They are frauds, liars and unprofessional. They lied to me when renting my property, kept the money paid by the tenants for a month in their accounts to gain profit on it and kept lying to me about releasing the money. I called them several times to cancel the management and they kept lying about it and manipulating to keep taking the management fees and not to return any penny. They have no manners and respond after days and days of emailing them. No cross communication and they asking same questions.
5/5
TrustpilotGreat communication, professionalism and intelligence.
Anastasija was very thorough, correct and quick to understand the requirement. Her range of options were just what I'd hoped for and even better too in that she presented an innovative shorter-term plan for me which was a better bargain longer-term. Thank you.Great communication, professionalism and intelligence. Human too!
1/5
TrustpilotWorst service ever
Worst service ever, i have seen there ad their move in date was 17 sept 2022 i submit my initial booking amount £161 on 15 september, when i came from abroad they said no its not ready yet someone is already living in that apartment and will move in 4 days, after that their estate agent Terri Ann and branch manager told me you have to submit guarantor's Employement contract, pay slips, source of income, financial statements, passport, and also they told me to fill homelet's forms, i did it on time, then they asked for guarantors employers details and we gave them, Now today on 30 Sept 2022 Terri and Branch Manager told me your referencing in not done so if you pay extra £800 to landlord then she can let you in otherwise they will move with another party and we will not able to return your initial deposit, but they didn't tell me this during whole process, and i'm living in Hotel from 12 days bcz i dont have anywhere to stay, they are very cheap and unprofessional,
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