Fox and Sons Somerset reviews

★★★★★ 5/5

Google

The lettings department, comprising of Lucy and Ali, were fantastic and answered our queries in a timely, clear and helpful manner. The application process was made swift and painless. The only downside was whoever it is they use for credit checks; I'm self employed which caused some slight setbacks, as the person at the credit reference agency didn't understand the difference between turnover and profit!! Fortunately, Fox and Sons were able to step in and help rectify the problem. So, apart from that it was all plain sailing and I would happily recommend Fox and Sons to anyone looking to rent.PositiveResponsiveness, Professionalism

Jon · 13 December 2020

★★★★★ 5/5

Trustpilot

We have recently completed on our house…

What a great team of people. Communication has been been excellent. Right from the start of the process Todd, Steve and Tom have been fantastic. Special mention for Tom as he was always available to discuss any issues we had. He was honest and very reliable. He always seemed to go above and beyond, chasing all the relevant people, getting the information we needed to feel reassured. It has been a pleasure to have Tom managing our house sale and we would highly recommend Fox and Sons to anybody wanting to sell their house.

Han · 13 November 2020

★★★★★ 1/5

Trustpilot

If I could give zero stars I would

Avoid these in Hayward’s Heath. Plenty others that are much better. We received a number of calls promising the world, they did not deliver and they couldn’t even be bothered to keep us updated on our property. We had to chase a number of times to get our property on right move, they were not interested in communicating with us, felt as though they stop trying once we signed up. Regretted it immediately! Sent a complaint in and they refused to refund our cash back for the photographs they made us pay upfront for. Avoid.

Lucia · 28 October 2020

★★★★★ 5/5

Trustpilot

*EASTBOURNE BRANCH ARE FANTASTIC*

*EASTBOURNE BRANCH ARE FANTASTIC*Dealt with various members of the team throughout our sale. Todd initially came round to value the property and draw up a floor plan, he knows the market very well and came fully prepared with previous sales on the road and in our area. Steve the branch manager called us as soon as we signed up to outline the time period for the whole process and to discuss things we could do to keep the transaction moving swiftly. Steve called us with various updates and was always on top of chasing solicitors and third parties when required. We also had several conversations with Tom and Freya in the office who again were keeping us up to date with all parts of the process as it happened. The team as a whole keep you very involved in the process and they don’t shy away from any issues that arise. If you want a stress free sale of your house then you can’t beat the team at Fox and Sons

Jacob · 19 October 2020

★★★★★ 1/5

Trustpilot

Rude, Unprofessional, Untruthful

I asked to view a property. The agent was over 10 mins late. We asked numerous questions, both verbally and in writing. I didn't receive any acknowledgement of the email or any reply. I asked again in writing. Received a response - the majority of the answers bore no resemblance to the truth. I challenged them. They blamed the Vendor. I asked to see the property again, the same agent was 10 minutes late. We asked to walk around the property (without him on our heels the whole time) - he replied 'what can you have to say that you can't say in front of me?' We put in an offer. No response. No acknowledgement. Nothing for three days. We put in another offer. Complete silence. Telephoned and asked to speak the Branch Manager. I was told he would ring me back shortly. Zero response.

Sandra · 8 October 2020

★★★★★ 1/5

Trustpilot

Estate Agent half truths???

Fox & Sons clearly have difficulty representing the truth in their property summary and detailed description. Take whatever they write in their property particulars with a LARGE pinch of salt!!A property (6 Purzebrook Cottages Musbury Road, Axminster EX13 5JQ) was being advertised (21st Oct. 2020) as "Benefiting from countryside views to the front and enclosed rear garden". After complaining to Fox & Sons, they changed the details to "Benefiting from countryside views to the front from the top floor bedroom and enclosed rear garden". However, they still left the summary details with the original statement. In addition, the use of the 'and' conjunction in the sentence, implies that the rear garden has also a countryside view, when in fact it is enclosed with NO view! The information is misleading, as the countryside view can ONLY been seen from the 2nd floor velux window in the roof.I cannot recommend Fox and Sons.

Nicholas · 9 September 2020

★★★★★ 1/5

Trustpilot

This agent is absolutely useless.

This agent is absolutely useless.I had them around to value a property that I was looking to list. They came around and looked but failed to call back with a valuation. They then called a week later to ask if I would like to list it with them. When I advised they had not given me a price, the lady said she would look into it and get back to me.She never did.I am now trying to buy a property they have listed.I had a viewing which they failed to do a follow up call on. When I called them with a question, they said they would call me back, which they failed to do. It then went under offer, but the sale fell through. At this point I thought they may call and say it was back on the market and was I still interested, as you would expect an agent trying to earn a fee to do. No call.Again I had to call them, leaving three messages on the answer phone to tell them I was still interested. None of which they replied to.Having experienced their service from being both a seller and buyer I would advise you to avoid this company.

Tom · 24 August 2020

★★★★★ 5/5

Trustpilot

Highly recommend this agent Tom and…

Highly recommend this agent Tom and Charley were brilliant from start to finish. sold my property within the first week.l and kept my updated every week until the end.

Alan · 7 May 2021

★★★★★ 1/5

Trustpilot

Avoid.

My experience was a Plymouth branch but it would appear from reviews, there are problems nationwide. I would rate 0 stars if it was an option and wish I had checked here before agreeing to allow Fox and Sons to market my property. Luckily I didn’t pay any up front costs. After going to cancel my appointment for a valuation as they don’t provide floor plans as standard, the agent said he would provide this and encouraged me to meet with them due to being a ‘big seller in my postcode’. This is my first time selling, I have little knowledge on it. Not a cheap company to use, took photos with no advice on how to make my property look. Literally point and snap. I was emailed the ad on a Saturday to check over, I emailed back amendments. They amended half of these and put it online without any further contact. I was at work and realised later in the day the ad was online. They were then closed the Sunday and then didn’t amend it until Monday late afternoon.The property information stated was incorrect and other information was completely missing. Once this got amended, then a floor plan was added without being asked to check it first. The floor plan was inaccurate, the pantry was missing, a built in wardrobe was in the wrong location and the master bedroom appeared almost smaller than the second bedroom when it’s considerably larger. The ad was littered with basic spelling and grammatical errors. I asked them on Tuesday morning to amend the photos and floor plan. I then decided to ask them to remove the ad completely and requested this by 10:15am. The agent attempted to defend what he had uploaded saying no agent could do better. Yet other flats are up for sale in the complex with much better ads and photos. It took 2 emails and 2 phone calls to have it removed. I requested email confirmation once it was done and received none. My ad was live for 4 days with incorrect and also missing information. I was quoted £2150 fixed fee for this service, payable on completion. I’m shocked a company charging this amount could perform such a bad job. The agent had sold it as ‘you get what you pay for’ to suggest I don’t use another cheaper company. He spoke about his eye for details. When I raised issues about incorrect details, he said they don’t matter and the flat will sell itself. If the flat will sell itself, why am I paying a premium rate for a service when others charge a fraction of the price? The agent also informed me they sold a lot of properties in my postcode. I have since checked this on an independent site, to realise they aren’t in the top listed sellers for my postcode. I have since found a similar priced local agent who has the highest percentage of sales in my postcode. I wish I had thought of doing this search to begin with and avoided Fox and Sons.

Charlotte · 2 July 2020

★★★★★ 2/5

Trustpilot

Southampton, Bitterne branch - very poor

Very poor. Although the estate agent appeared to know what she was talking about when we met in person, they made numerous mistakes - they went to the wrong house to take photos, they sometimes called the wrong number to contact me, they arranged a viewing without telling me and I wasn't at home to let them in.They only arranged three viewings in three months (before the coronavirus lockdown)They didn't send me a contract to sign despite my requesting it numerous times, and them agreeing that it was necessary.Their communication was awful. They only replied to 5 out of 16 emails, the rest they ignored. They said they would call me once a week with progress, but only called twice. They never forwarded any outcome or feedback from viewings to me. When I called them, they only picked up their phone half the time and when they did, only one person could answer my query and they were nearly always out. I left messages to call me back but they never did. I had to call five or six times to get a question answered.I just became frustrated with them and gave up on them. I am currently trying Purple Bricks instead.

Martin · 21 June 2020

★★★★★ 5/5

Google

Fox and son Minehead recently handled the sale of my property. I would not hesitate to recommend them to anyone needing a reliable, helpful, and understanding, estate agent. The ups and downs of selling a property is well documented. The pitfalls in choosing the right agent, many. I thankfully made the right choice. Simon, Liz, thank you both for always being there, and giving 100%. Truly both a credit to your profession, and an example of how selling property, and dealing with the public, should be done. A shining example for other estate agents to follow.

Lin · 14 June 2020

★★★★★ 1/5

Trustpilot

This has to be the worst company ever

This has to be the worst company ever , first they leave me sitting outside a property because they can’t be bothered to show me round ! I then leave it weeks and no contact so I book another appointmentthe delightful member of staff tells me that even though the property has stood empty for years without a buyer and the roof fell in and had to be fixed they want 40k deposit Avoid absolute cowboys how does anyone trust you with there house sale Jokers !

Mr · 21 May 2020

★★★★★ 5/5

Trustpilot

Fantastic service from all at the…

Fantastic service from all at the Polegate branch.Helped me through a difficult purchase.Reassured by the professionalism of the team and responses to my calls.Simon followed up on my queries, got back to me when he said he would and supported me throughout the process. I would definitely recommend..

Jane · 28 February 2024

★★★★★ 5/5

Trustpilot

Brilliant service

I sold my flat through Fox and son in Seaford by their auction route. It was sold in under 5 weeks from viewing to completion. I had no fees to pay .Toby and all the office staff, Eden auction house staff and Danielle in the legal department were amazing. Everyone rang me back when promised and went the extra mile to sell get the sale through. Thank you everyone I will certainly use you and recommend you in future .

Wendy · 22 March 2020

★★★★★ 1/5

Trustpilot

Fox and Sons Southampton are a total…

Fox and Sons Southampton are a total waste of time. They cold called me asking if I’d be interested in a market appraisal so I agreed. Only for them not to turn up. When I called their office they fobbed me off telling me they had not received my address details from their contact centre despite them confirming them to me at the beginning of the call. Clearly no regard for customer service having read these reviews and no response to them would suggest no interest in improving their service either. I’ve contacted the estate agent who sold me the property at Charles Powell as he was a pleasure.

Mr · 20 March 2020

★★★★★ 5/5

Trustpilot

SIMPLY THE BEST

Hi Everyone , Can only speak for Fox & Son's in Eastbourne East Sussex but can honestly say under the leadership of Agnieszka the Branch Manager she could not have done a better job . Two one bed's to let two viewings one for each flat job done ....... both let . Well done Agnieszka keep leading from the front and a special mention for Ben who did the viewings and Victoria who is always ring me up . Lindsay from Henley House Properties .

Mr · 6 March 2020

★★★★★ 1/5

Trustpilot

Shameful customer service and poor performance to match

A great sales pitch when I first contacted them and they were all over me in responding. After that, the service was absolutely appalling. Messages I left were not answered and there was virtually no communication. I was told that there were about 26 people on their books 'looking for a property like mine'. It seems like they are only interested at the start and then customer service is zero. I rented my flat and for sure will not use this company when I come to sell it. I am not complaining that the flat didn't sell as that is not entirely in their hands but they could at least have communicated and shown some interest in me as a client.They didn't even bother to reply when I wrote to take the flat off the market and gave them polite but honest feedback.I do not know how they remain in business and they certainly won't ever get business from anyone I know.

Stephen · 30 January 2020

★★★★★ 5/5

Trustpilot

I have just sold my house recently …

I have just sold my house recently through the Lewes Branch of fox and sons and I can only say that Paul the manager and Holly his back up were absolutely brilliant and went above and beyond to sale my gorgeous house for me keeping me informed every step of the way and when needed chasing and liaising with solicitors etc the sell itself was extremely difficult for one reason and another and the fact I lived away did not help matters but in terms of sorting things out for me as I was absent I could not fault them at all even as much as going in to put the heating on and off. Thank you both and all the team for your help in the sale of my house in lewes East Sussex

Cher · 30 January 2020

★★★★★ 5/5

Trustpilot

Awesome Day

Had a lovely day on the Peppa pig visit today. The train was awesome My daughter & grandson's loved it. Finished off with Photos with Peppa pig. Well organized & staff very friendly. Would recommend this events Company.

Judith · 18 August 2024

★★★★★ 1/5

Trustpilot

Need a basic lesson in customer service, appalling

I rented a property managed by Fox and Sons Worthing for the past 2 years. They are without a doubt the most incompetent, useless excuse of an estate agent I have ever experienced. I would seriously think about it if the property is managed by this agent. Non-existent customer service, the worst part is the unwillingness to help and they will feed you elaborate stories to avoid giving out contact information to allow you to follow things up yourself. When I needed something they made me feel like I was at the mercy of an invisible entity that couldn't be contacted and provided no progress information. They always passed the book to the parent company. I had maintenance inspections that were not carried out but logged on the system as if they had been, problems with the property which were reported on day 1 and never fixed throughout my time there. They let me move into the property without a functioning fire alarm system and the speed of response was absolutely disgusting and I had to take my own safety precautions. Do yourself a favor and avoid they are not worth the stress.

Luke · 25 November 2019

★★★★★ 1/5

Trustpilot

Fox and Sons Taunton

Having come over to do a valuation, my calls and emails for updates were completely ignored. I even went in to the branch to follow up and even the promises made in that conversation were not fulfilled.If they can't be bothered to follow up when trying to get new stock on board, god knows how poor the service will be when it goes on the market! I can believe any estate agency is too busy right now to return calls and emails.

Matt · 24 November 2019

★★★★★ 1/5

Trustpilot

Highly NOT recommended

Highly NOT recommended, unprofessional! We booked 3 view appointments, they want cancel 2 (when we waiting next to the property). Lady open a front door for us, hands crossed, and she said she haven’t got time for it. We ask for try the boiler but they not able to do it. They sent us a letter about the boiler is “good working order” we tried use it on a moving day but it’s fail. Don’t do hot water or heating. I contact the agent and solicitor to but they not able to repair it because the exchange is done.. I called 3 different gas engineer, they can’t fix it (it cost £60 each) I have to buy a new one ( is around £3000). I called the citizen advice and they offer for me them solicitor because it’s not legal. I ask them to move the rubbish from the property, but they left a lot of in the garage and garden. Broken doors and skirts so I need hire a skip because it’s bigger then my car (£100). But someone removed few radiators and change the bathroom door, its 2 inch bigger than the frame so no chance for close it. Our mortgage advisor left the company, we wait 2 months for the new one... and the new one didn’t do anything for us. She answer 1-2 weeks later and the answer was always “I can’t help for you”.All of these cost £3000 fees!

Ms · 20 November 2019

★★★★★ 2/5

Trustpilot

Just moved out of a property managed by…

Just moved out of a property managed by Fox and sons Salisbury and I feel cheated. Their stand is very unfair and unjust. It’s almost 2 weeks I moved out of the property and technically I paying for the property till 10th of November 2019 simply because I only notified verbally. I told both the landlord and the manager of fox and sons Salisbury immediately I got a job far away which means I can no longer stay in the property. I spoke to them about the possibility of a colleague taking up the apartment after checking. This verbal notification came at least 3 and a half month before I eventually moved out. I was later asked to put it into writing when it was 6 weeks to the end of my tenancy. I asked why wouldn’t you tell me to put it into writing when I first notified both landlord and the manager verbally? And the second issue is you collecting the key of the property without notifying that my rent will end on the 10-11-2019, only to do that now when I’m about to claim my deposit. Isn’t that a tactics to get somebody to pay for the time spent to get the property ready for the next tenant? I exchanged mails with manager to show my unhappiness and obviously nothing would change. I’m just here to tell everyone to be careful with fox and sons dealings because the tenancy agreement is very unfair and unjust.

Sharuf · 9 November 2019

★★★★★ 1/5

Trustpilot

To be honest one star is too many

To be honest one star is too many. This is a company that does not consider either the vendor or the buyer. All they are interested in is the money they can make themselves. Their terms are that they price your house based on their commission. So they price it high. Then they tell you that the price is too high and they have had offers from a number of interested buyers at a lower rate. You still have to pay commission based on their original evaluation.They also do not allow people to view properties they have on the market unless you have your property on with them to sell. This restricts the offers the vendor could get.We sold a property with them and would never deal with them again.We have tried viewing properties they have on the market. They will not let us as we don’t want them to sell our property.I would suggest that anyone looking to sell their house to use anyone apart from Fox & Sons

Kev · 13 September 2019