Trusted Agent profile · Wells
★★★★★
263 reviews across 3 platforms
15 Sadler Street, Wells, BA5 2RR, BA5 2RR
Part of Allen & Harris, see every office.
Allen & Harris's office in Wells, at 15 Sadler Street, is rated 2.9 out of 5 across 263 reviews on three platforms, including 37 Google reviews rated 4.8.
Every review we hold for the Wells office, from every platform, shown as written. First names only.
5/5
GoogleI recently sold my house through Allen and Harris. Ollie was fantastic. Highly recommended
Hello Julius, Thank you for your wonderful 5* review! We're thrilled to hear that Ollie provided fantastic service during the sale of your house. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotWe used Allan and Harris’ mortgage…
We used Allan and Harris’ mortgage advisor service. The lovely Alanna Docherty helped us with honestly everything for buying our new house. She was amazing we could not fault her. She really went above and beyond and as for many people, all the things that come with buying the house can be very confusing but Alana explained everything so well and just made the whole process stress free to be honest. She always answered any messages or query’s quick and was always so friendly and polite. Her knowledge is great as well. We are so happy with the service provided and cannot recommend Alana enough. If you are looking for a mortgage advisor she is the one, we will be using her again for future housing things. Thanks so so much again Alana 😊
5/5
GoogleI worked with Oliver and Maisy on the sell of my house, both are very professional, they kept me up to date all the way through, I highly recommend and will use them again in the future.
Thank you for taking the time to leave us your amazing 5* review and recommendation Thomas Osborne and thank you for your kind words. Best wishes, Lucy, Customer Relations.
2/5
TrustpilotIncompetent.They assured me it was a good tenant
They assured me it was a good tenant. When I received the referencing it turned out she wasn't earning enough to pay the rent, had lied about her job and salary, had seven addresses in eight years. I only learned this three days before she was supposed to move in. I stopped the deal and decided to sell. Allen and Harris still want their fee. The demand is £300 more than on the contract. Total incompetence.
5/5
TrustpilotI just want to thank Dylan for getting…
I just want to thank Dylan for getting my house he has been amazing to me and all my family. Wouldn’t have this house if was not for Dylan. Thank you so much Dylan. You are such a lovely gentleman thanks for everything . Many thanks Jessica and family
1/5
TrustpilotSo poor experience with them!
So poor experience with them. Before peyment was taken, the Sequence Brooker was ringing every day. After payment made, totally change atitute. Lack of communication, no reply, ignoring, waiting forever. Because not receiving support from broker I made bad mistake pull out from property I was hoping to buy. Always been worrying when problem because this broker is not with you when really need.They change big amount of money for lifetime service. But no service after payment.
5/5
TrustpilotBest estate agent ever
I used Allen and Harris to purchase a house and Connor Sherman was my estate agent. He was so friendly and helpful. Kept me updated throughout the whole process and would chase up any enquiries that I had immediately.Also, Liam Tresillian, the mortgage broker at Allen and Harris, was extremely helpful and found me the best mortgage deal. I highly recommend using Allen and Harris.
1/5
TrustpilotTERRIBLE
That’s is me again. After a very stressful negotiation with this company we decided to continue in the purchase of the apartment and couldn’t be worst. After a lack of information in the home report that builds with more than 4 floors bead to have lift by new regulations and just a few lenders accept to mortgage apartments in 5 floors without lift we got one. Lender tried 3 times to organise the service but Alen and Harris have not organised the appointment so they came to us telling the seller will put apartment back to market. Terrible service,terrible organisation, terrible customer service. Maybe now they will sell to their friend.
4/5
TrustpilotThe Wells office team are a great
The Wells office team are a great, friendly and helpful team, the sale and buying of houses went fairly smoothly. I think the whole English system needs overhauling, it's too clunky, long and am sure it's only making money for the legal people. But this is not the problem of agents, who certainly do their best in the circumstances! However, I would NOT recommend using the in-house solicitors etc., not having a face to 'shout' at, and to pop in and ask questions directly to, is really hard. So get your own solicitor!!
5/5
TrustpilotAllen and Harris Abingdon, Oxon
Allen and Harris Abingdon were the agents for our onward purchase. Firstly Katherine and then Gemma were really good at keeping us informed what was happening. Much better than the agents who were selling our property. On what was a very long ongoing sale and purchase through no fault of Allen and Harris Gemma worked hard at trying to keep the chain active and to find solutions to push things on. She was always a pleasure to chat to and at the times things were not going well for us a positive voice to talk to. Thank you Gemma and Katherine
5/5
TrustpilotThank you Maisy and Olly.
A big thank you to Maisy for her kindness, patience and professionalism throughout our buying experience this week. We are moving into Shepton Mallet from Jersey (although my husband was born here) and only had a week to view properties during half term as I am a teacher. On arrival we didn't think that we could be in a position to put in an offer as although we have sold a property at home it hasnt been fully processed....Maisy has made this totally possible for us and we are now really excited to start our new life here soon.Olly was also great at the start of this weeks journey and yesterday when offers were being discussed.From beginning to today when our offer was accepted we have been 100% happy with Allen And Harris.Thank you all 😚
5/5
GoogleWhat can I say !! Ollie and the rest of the crew were absolutely amazing every step of the way throughout our purchase , can’t thank you guys enough for all you have done ,,, oh and Ollie my final words on this review are “make me a winner”
Thank you for leaving us your superb 5* review Chris. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThis company have breached GDPR by…
This company have breached GDPR by exposing private information on their computer screens facing the shop window. They have also been very rude to anyone who has pointed this out to them. Abingdon.
1/5
TrustpilotLIARS,MONEY HUNGRY DISHONEST
PORT TALBOT OFFICE - The worst experience I've ever had with an estate. I had a pleasant viewing with the owner who showed me around when the estate agent wasn't available. Loved the house a d spent 2 hours chatting with the owner who seemed more than keen to sell to me, even asked me to exchange numbers to keep each other updated as this agent allowed his last sale to fall through and never notified him.Later the same day I txt the owner and offered full asking, telling him he could take as much time as needed to decide. He replied instantly and accepted. I emailed the agent and formally submitted my offer as well as my mortgage in principle proof of funds (far more than enough to Substantiate my offer) I phoned the next working day a d the agent Sarah Rowlands was instantly offish and dismissive, huffing down the phone and acting completely put out that I had called. She was annoyed me and the owner had contact and told me nothing had been accepted and viewings would go ahead still.I heard nothing til I was contacted by Rachel in there mortgage team. I told them I had already got a lender I was happy with but was pushed in to chatting with her anyway. After talking through the mortgage info I was then called yo say my offer was accepted and it would be taken off the market....that was until dat laterite Rachel had decided upon herself to go behind my back and speak to my lender and tell me they wouldn't lend to me...pure rubbish, i had personal contact with my lender and was told that agents tend to use intimidating and bullying tactics to force people to pay for their services.As soon as I refused to pay for the agents in house mortgage service I was ghosted and then told my offer had been gazumped and owner stopped contact. I took it as a blessing in disguise as I would never deal with Sarah or Rachel or this crooked company. A week after that I wascontactedby the owner again who assumee I was still buying...I had to be the one to tell him that his agents lied to him and me and that I was messed around and they declined my offer without his knowledge.Avoid these unprofessional,dishonest,useless, crooked liars at all cost!!!
1/5
TrustpilotCharity Shop Sue needs to help them.
Charity Shop Sue could show this lot a few things about management. Broker was an imbecile, couldn’t get him off the phone until we paid, then couldn’t get him on the phone. His manager was a nylon shirt wearing narcissist. They caused delay, drift, and endless stress. Avoid like the plague. Financial ombudsman here we come.
5/5
TrustpilotVery highly recommend Allen and Harris
Very highly recommend Allen and Harris. Communication was plenty. Good Advice, All Thanks for the Patience of Matthew at A&H. Professional, friendly service. All made a very difficult time for me and my family. In parting with my late parents home. Thank you so much for everything
5/5
TrustpilotFirst time buyers - Excellent team
We were buying as first time buyers, we had no idea what we were meant to be doing and when. Our sale wasn't the easiest due to many complications from the developers, but Carly and the team really went above and beyond for us. I was able to call nearly every other day and they'd all be cheerful, tell me I am not a fool for constantly chasing, and just being absolutely lovely. I highly recommend Allen and Harris! Their customer service is on another level and they would bend over backwards if that would help the process move smoother.
5/5
TrustpilotTeam Corsham - Amazing Service!
Team CorshamThe Corsham branch have been absolutely amazing, selling our house and proactively supporting us in the dreaded “chain”.Courtney has been an absolute 🌟, like a dog with a bone when faced with dealing with a shocking estate agent at the bottom of the chain, and an arrogant and useless solicitor in the middle! She was amazing in keeping the top of the chain fully informed and worked tirelessly and cohesively with estate agents to get the chain across the line.Sarah and Beth have been fab too, always at the end of the phone to listen to our concerns and act accordingly.Thanks Team Corsham for helping us realise our dream!From: Team Neston 😜
1/5
TrustpilotVery little communication. AVOID!!
Avoid this company at all costs. I used the PPAISLEY branch, I was misquoted on the fee cost and over quoted on the value of my property. So, it cost me MORE to sell and my property was worth LESS than they said. After taking time off work to allow Allen & Harris' photographer in my property I ended up asking them to use my own photographs. I was told I would be contacted once a week with an update, but this rarely happened. Prior to my flat selling I hadn't heard anything for over 3 weeks. I has to ask them to check viewers were actually viewing a property that fitted they're search criteria. A constant reason a buyer wasn't interested was that it was in the wrong area. Goodness sake! Google maps!! Check with the buyer where they DO want to stay!! That was beyond strange, why view somewhere that is not in your search area? I honestly doubted half my viewers even existed. Weekly calls from the office from Leanne soon stopped, these calls were embarrassing as Gary who sold me on using Allen & Harris had assured me that my property was in high demand. This was obviously not the case OR this company were not doing their job. I eventually had to chase up this company to make sure they were doing all they could to sell my property. I think they were more relieved my property sold than I was, I got ONE phone call to say an offer was being initiated and that was the last I heard from them. Everything then came thro my solicitor. They did practically NOTHING to earn their over-rated fee. Avoid this company at all costs. I have only awarded 1 star as there is no option to give ZERO.
1/5
TrustpilotAvoid Allen & Harris at All Costs
If I could give zero stars, I would. My experience with Allen & Harris has been nothing short of a nightmare. They have proven themselves to be disorganised, unresponsive, and utterly devoid of empathy or professionalism. Here's why:1. Horrendous CommunicationFrom the outset, communication has been abysmal. They failed to inform us of critical changes in tenancy terms (such as extending a 6-month contract to 12 months) and took months to respond to emails about important tenancy changes. When they finally responded, they often appeared confused or uninformed, adding unnecessary stress to an already challenging situation.2. Delays and MismanagementEssential repairs took months to address. A broken window, reported in March 2022, wasn’t repaired until July after multiple visits where contractors only measured the frame without progress. Scheduled property visits were frequently missed, wasting my time and causing disruption with no apology or explanation.3. Uncompromising and Rigid ApproachWhen I went through a personal breakup and sought to amend the tenancy arrangement, their inflexible, punitive approach compounded my stress. Rather than offering support or solutions, they imposed excessive fees and unreasonable demands.4. Unfair Treatment of TenantsAllen & Harris treats tenants like afterthoughts, despite the fact we are paying clients. Their disregard for tenant wellbeing became glaringly obvious when my former partner, who met affordability requirements, was still subjected to unfair guarantor demands. This lack of decency and respect is inexcusable.5. Profit Over PeopleIt’s clear that Allen & Harris prioritises profit above all else. The landlord's interests seem to be their only concern, with no consideration for the tenants who make their business possible. The handling of our tenancy transition felt like a thinly veiled attempt to push us out and raise the rent to a more lucrative amount.Allen & Harris epitomises everything wrong with estate agents today: exploitative, unempathetic, and incompetent. If you value your time, money, and mental health, avoid this agency at all costs. They have caused me and my former partner immense stress and anxiety, and I wouldn’t wish this experience on anyone else.
5/5
TrustpilotWonderful company to deal with
From the initial meeting to the conclusion the Ayr office were fantastic Caitlin, Ben and Allan were calming and reassuring at all stages. I am the anxious type so their management and constant updates were very welcome. I wish I had gone with their lawyers too in retrospect. I would not hesitate to deal with them again!!
1/5
TrustpilotWould give zero if I could
Would give zero if I could. We had lots of issues with the house and the estate agents just ghosted us. To this day, they still owe me money for the keys because they couldn't even manage to get keys cut right (never heard of checking?). I keep asking when it will be returned and Lewis just says "I will get back to you". Special shoutout to Lewis for being particularly useless on this matter and for maintenance issues overall. They left us with broken furniture for a whole year- they kept saying they would send someone to fix it but never did. The house had an awful mould problem- they sent someone over to give quotes to install extractor fan in bathroom but nothing came of that. They tried to milk money out of the deposit but we argued so they backed out (their claims had no merit). Would not recommend. They don't check that houses are suitable to live in, and they don't respond or care if there's an issue with the house. Not responsible, practical, or reliable.
1/5
TrustpilotShockingly bad company to rent from
Shockingly bad company to rent fromOne of the worst renting experiences we have ever had, doomed from the start to finish. Left us in unsafe conditions with mould, broken shower and flea ridden carpets with an overwhelming stench of dog despite telling us the property had been professionally cleaned.Eventually after numerous kick offs they brought in cleaners who agreed the state of the property was close to inhabitable. They noted the landlord had tried to use paint to cover the extent of the mould and that it was only likely to get worse.We had agreed prior to move in to bring our pet, however this was completely missed off our application by the team and subsequently caused another kick off from our landlord, trying to void our rental agreement and request our pet was re-homed due to their grave error. They claimed the building was a listed building and we ideally were wishing for the single glazed windows in the living room to be replaced due to how cold it gets during winter despite heating on. This was refused even though the bedroom and kitchen windows had been replaced and there was no record of the property being listed. Lastly as our tenancy agreement was coming to the end, we were surprised with the news that the flat didn’t have a Carbon Monoxide alarm despite passing the gas safety before move in, this means us living there was completely illegal due to having gas appliances but yet they continued to work with the same landlord and readvertise the property for rent.Overall there is a complete lack of care or interest for tenants at all and they seem to completely priortise getting money from landlords. They do not care for people in the slightest.
1/5
TrustpilotI rang their rose hill branch to let…
I rang their rose hill branch to let them know a property they are managing has a sofa outside which is causing an eyesore and was put through to the manager. She spoke to me so rudely, refused to help and hung up on me.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
