Ruxton Independent Estate Agents and Valuers Solihull reviews

★★★★★ 5/5

Google

I used Ruxtons to sell my house, we have recently successfully completed. We were in a long chain which made things all the more complicated. Everyone at Ruxtons was great, especially Nav & Tracy for their knowledge, patience and honest advice. But most of all a big thank you to Helen for keeping me well informed, all parties on their toes and making it all happen! Well done!

Anna · 16 March 2026

★★★★★ 5/5

Google

Ruxton have been an absolute pleasure to deal with, especially Tracy. From start to finish they went above and beyond to help us, and even after moving in they’ve continued to be brilliant. We’ve been renting for over 12 years and this has easily been the best experience we’ve had. There’s a real personal touch with Ruxton and it makes such a difference. Highly recommended.

Thomas · 16 January 2026

★★★★★ 5/5

Google

This review has been a long time coming. So first I’d like to apologise to all the wonderful staff at Ruxtons. Over the last few years my husband and I have bought and sold properties through this estate agent as well as choosing Ruxtons letting department. On each and every occasion the service has been exceptional from beginning to end. For example Sonia was there to support us when we first made contact regarding selling our house, after Graham had been out to value . She was so helpful, kind and supportive and always available or would call back. Nothing was ever too much trouble. When the house price was agreed we were passed over to Helen and received the same outstanding service again. Helen would regularly update us, keeping us in the loop, was at the end of the phone or would call back if we had any concerns or just wanted to ask her opinion about something. If Helen was out of the office we would speak with Craig, who was just as helpful. And the great thing was they all communicated with each other so you wouldn’t be phoning repeating the same thing over and over, because they were all up to speed with the sale. Wonderful service from the beginning to end of the sale. This has been the same when we have bought through Ruxtons. We also deal with Lettings and Vicki is our contact. The same as the other staff, Vicki is very professional, personable and so lovely to deal with. She has always been there to support us, work with us, talk us through any concerns and generally be a great negotiator between us and the tenants. So thank you so much everyone for making something that could be so stressful, an easier journey. Elaine and Ian Boulton

Elaine · 16 April 2024

★★★★★ 5/5

Google

As a renter looking for a property from start to finish I've had a great experience with Tracy and Vicki. They were very swift with booking in viewings, once I found a property I received a very nice welcome hamper from the team which came in useful as it included discounts for IKEA. Throughout my tenancy they were very on top of arranging my renewal and keeping me informed. I've now moved out of the property and again the team were really helpful and advised a cleaner to use. I would definitely recommend their service for anyone looking for a new home.

Cidel · 16 October 2025

★★★★★ 5/5

Google

A huge thank you to the whole team at Ruxtons Solihull from initial viewings to finally picking up keys to our fabulous new home. Extremely professional and courteous at all times and could answer queries easily. Would highly recommend Ruxtons. Kindest regards Mary & Neil Wood

Mary · 11 May 2025

★★★★★ 5/5

Google

Fantastic service from the time we applied for our home until after vacating the property. Tracy and Vicki were phenomenal and went above and beyond to make sure all our requirements were met. Thank you both again for your professionalism at all times.

Michelle · 10 May 2025

★★★★★ 5/5

Google

We have rented a property in Chancel Court from Ruxton last year December and stayed there for 11 months.We had to relocate for official purpose.On December 2020 when we entered the property covid was in its highest peak in UK.After we stepped inside the property the first word which came out was 'WOW'.Our relocation was from India and everything was virtually done by Ruxton. The property was spotless,was in excellent condition and all the electrical appliances were brand new and was of the top most quality they have provided. During our 11 month stay during any issues Tracy was always there to help us .She also made sure to visit personally and sort it out with ever smiling face within 2 days max.We wish we could continue with them in our new place also but they don't have properties in our present location. We wish all the best to the entire team of RUXTON .... an ultimate place if you are searching for property in Solihull. Thanks a lot Ruxton.PositiveResponsiveness, Quality, Professionalism, Value

Debapriya · 25 August 2022

★★★★★ 1/5

Google

I've viewed 3 properties with ruxton in Solihull within the last two weeks. The only positive is the lady who answers calls and requests feedback, she has been polite and helpful. The first viewing on bryanston road, the agent was rude as soon as she opened the door. She said she was in a rush as I was late and she had a very important meeting at the office. I apologised for being late, and asked if it would be better for me to reschedule, to which she said no. I had already spoken with the lady on the phone about being late who said it was fine if I still went ahead. I did offer to reschedule if inconvenient. Prior to and at the door. Further, almost every question I asked about the property, the agent said she didn't really know. Secondly I went to ferndown road, the agent asked for my opinion at the property and I said I underestimated the work required and costs associated. She said 'well didn't you look at the photos before you came, couldn't you tell?' and she insisted and persisted I look at the brochure as she tried to give it to me. I found this very very rude. Perhaps we should all buy homes based on online brochures. I felt that she was very very pushy with trying to sell the home and I didn't feel at ease. Thirdly I tried to visit a property today, and sadly I had racial abuse as I parked up on the road of the property and was very shaken up. I still went to the property. The same agent kept telling me that it was very unusual for the area and that she only lives 5 minutes away. (As do I) She kept repeating this, not really listening to me. As I tried to tell her that I felt it was a racially motivated incident she said that that was just not fair nor right. I walked out of the property further distressed and told her I did not wish to converse about the matter further. I will not be viewing any properties with Ruxton again. All other estate agents in the area have been a pleasure to deal with, without hesitation my experience with Ruxton has been the worst

Naeema · 14 May 2025

★★★★★ 5/5

Google

We had rented a house with Ruxton for 6 years - they managed the property as well- Tracey and Vicky were amazing through the tenancy - the communication was brilliant and when we had issues were sorted asap - highly recommended to all landlords :)

Chrisfon · 26 September 2024

★★★★★ 5/5

Google

I am so pleased I chose to use Ruxton - what an excellent team. Consistently good customer service from start to finish - very friendly yet so professional at the same time. Nothing ever seemed too much trouble - always making themselves available to deal with any queries or concerns. They communicated with all parties on my behalf and were more than instrumental in bringing the sale of my property to a successful conclusion. A pleasure to deal with - I would thoroughly recommend with no hesitation. Many thanks Nav and all at Ruxton.PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 25 August 2021

★★★★★ 5/5

Google

From valuation to selling they where efficient, effective and professional. Ruxtons were reliable and showed care and support. Would definitely recommend the team. Many thanks

Karen · 11 February 2025

★★★★★ 1/5

Google

Very bad experience with these guys, we made an offer on a house which was accepted, while in the process on arranging the mortgage and the hopes of the family tied up Cristina the sales agent put it back on the market at week 3. Still encouraging us to proceed with the mortgage, at week 6 we got the mortgage offer, then informed Cristina who then informed us the seller is not selling to you and wants to sell to someone else. The attitude displayed by Cristina was terrible, would advise stay away as there’s a good change they will lead you up the garden path and cost you time and money

Israr · 26 August 2018

★★★★★ 5/5

Google

I used Ruxtons estate agents to sell my property in Olton earlier this summer. From valuation at beginning to handing over the keys at end the whole process was so easy. I must pay my thanks to Kristina the office manager who went beyond the call of duty to help me with problems caused by the buyers solicitors A Professional company through out ! I will not hesitate to use Ruxtons in the future & would defiantly recommend you to do so ! Mark Mckinley

Mark · 26 August 2018

★★★★★ 5/5

Google

Ruxton were the estate agents of our vendors actually but we obviously had a reasonable amount of contact with them including, of course, on our initial viewing. I have to say Nav and his team, including Anne with whom we liaised quite a bit, were excellent and very helpful. Nav thank you for a personal, relaxed yet professional approach. This was certainly refreshing and not 'salesy'. Wouldn't hesitate to recommend you.PositiveProfessionalism

Rick · 25 August 2021

★★★★★ 5/5

Google

We invited three local agents to visit my mother's retirement apartment to give a valuation and advise on marketing the property. After careful consideration of what we had heard we chose Ruxton to handle the sale and we are very glad we did. We immediately felt confidence in Craig Simmonds. We liked his ideas for marketing but also that he listened carefully to our thoughts on the sale. I felt at the time, and events confirmed, that his was the most accurate valuation of the three. He clearly had real insight into the local property market and to the special conditions of the retirement market. Craig promised he would conduct the majority of the viewings himself and that feedback would always be provided. He was true to his word and we always felt well-informed. When there were offers or other matters to consider he was always calm and balanced in his advice and mindful of our objectives. In a difficult market we have now sold at an acceptable price thanks, we believe, to the professionalism of Craig and his colleagues. It is clear to us that the word service still matters at Ruxton. Everyone we have dealt with has shown the same helpful, supportive attitude which we have appreciated greatly. We would recommend Ruxton without hesitation to anyone with property to sell in the Solihull area.

Jim · 24 April 2024

★★★★★ 5/5

Google

I highly recommend Ruxtons both as letting agents (over 10 years) and for selling my property. The whole team is professional, reliable and friendly and go the extra mile to help to ensure excellent outcomes and minimise stress.

SolihullMarshLane · 16 April 2023

★★★★★ 5/5

Google

Just old fashioned, good honest advice and help in finding a tenant that appreciates me being a great landlord. If you want tenants that respect you and your property this is the company to use. They enjoy giving a great service, with a no nonsense approach. It’s no problem finding tenants but finding the right one for me isn’t so easy. Thanks . Peter & Liz

Liz · 16 April 2024

★★★★★ 5/5

Google

This is the second time I have used Ruxtons to sell a house , both totally different properties. Each time I have received wonderful service , quick , efficient and have been kept updated of progress at all times . The Staff are very helpful and never mind going that extra mile to help solve a query. Would definitely recommend.

Jenny · 24 April 2024

★★★★★ 1/5

Google

Rude and unprofessional staff. Contacted the branch in relation to viewing a property we were interested in. The call was answered by a member of staff who obviously had either got out the wrong side of bed or doesn't enjoy his job. Didn't even get to finish my sentence before I was told its not available for viewings. Requested the details of this member of staff only to have the phone put down on me. Ruxtons are fully aware of the high demand in the property market and instead of being courteous and understanding they are treating people with no respect as they believe they have the upper hand. Think twice before selling or buying with this company as they will promise you the best service but actually they are turning away potential customers for buyers and future customers who would like to sell.NegativeProfessionalism

S · 25 August 2022

★★★★★ 5/5

Google

Ruxton is the best estate agents I've dealt with. The team there are excellent and provide exceptional customer service, particularly Tracy and Vicki in the lettings team. Thank you!PositiveResponsiveness, Quality, Professionalism

Joanna · 25 August 2022

★★★★★ 5/5

Google

I would recommend Ruxtons as an estate agents and wanted to thank Helen Parr especially as she demonstrated an amazingly caring attitude and helped us every step of the way.PositiveProfessionalism

Will · 25 August 2022

★★★★★ 5/5

Google

Cannot recommend highly enough! Vicki has been dealing with everything and it has been so smooth and quick! Her communication is amazing. She will go above and beyond and always keeps you in the loop.

Emma · 26 August 2019

★★★★★ 5/5

Google

We have dealt with Ruxton’s, Solihull for a number of years to find tenants for our property. We have always found the lovely staff to be very professional, efficient, helpful, friendly and polite. We have no hesitation recommending them for both landlords & tenants:)

Lynwood · 24 April 2024

★★★★★ 1/5

Google

Lacklustre in the extreme is the only way to describe the experience so far in my limited dealings with Ruxton. I had arranged a viewing on one of the properties they were marketing and subsequently made an offer. I would have expected some sort of feedback within a day or two but none materialised. I left it a few more days and still nothing so got on the phone to which they said they hadn’t heard anything from the sellers. Fair enough I would say but to leave a potential buyer hanging for over a week when they have made an offer Is far below the standard I would have expected of a professionally run estate agent. A message left on their answer phone system with a request for a call back appeared to be ignored. A subsequent call for which the organisation manager answered and promised a call the next day from the sales manager who was dealing with the property in question was not received. A simple yes/no answer or at least a credible update 2 plus weeks after making an offer wasn’t asking too much was it. ?

Derrick · 26 August 2019