Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to extend my thanks to Karen and Julie from Rowley Estate Agency. We rented a property in Olton for a year until the landlord decided to sell the property, resulting in us receiving a Section 21 notice.
Their communication was clear, and they supported us to the highest level right up to the end of the tenancy agreement. They also proactively sent us alternative options, available properties around Olton.
I highly recommend the service they offer. Moreover, their professionalism and consistently positive attitude were key to our positive experience. Thank you one more time.
Adrien · 13 December 2025
★★★★★ 1/5
GoogleTheir reviews need investigating. These are the worst bunch of property agents. Viewed a 3-bed house in Hall Green two weeks ago and submitted an application form for myself and my younger brother. I am a Design Engineer. He is a Pharmacist. Combined income of over £55K per annum. After numerous promises that a decision shall be made, last Friday Julie apologies and promises by close of business today she will have a decision. I just called and spoke with Karen. She states the landlord is asking what ages we are, who will live there, and why two brothers are living together in a 3 bed house. I asked her to put this in writing so that I can ascertain if I have a case of bias or discrimination. Karen then queried as to why I am asking so many questions to which I reminded her that if her position is that the landlord is entitled to ask these questions, then I am also in a position to ask questions. Then hung up.
ALL the information was shown in our application form, together with our IDs.
One of the questions I asked Karen was where and how they won the 'award' as stated on their website? - nearly EVERY property agent say they are award-winning. Most probably they did a competition amongst themselves and gave themselves an award, then went to Timpsons, bought a trophy and got it engraved.
Stay away from these unprofessional, bias lot. Being an estate agent is one of the lowest skilled jobs out there. Rent a shop, put some photos and go round to houses and plant a board and then wait for calls. But, these lot at Rowley have taken it to even deeper depths unprofessionalism.NegativeQuality
Samir · 28 August 2021
Agent replied
Hi Samir,
We are sorry you are unhappy with our service. We did explain to you that the delay was due to the landlords Father's ill health and this delayed decisions being made. Reasonable questions were asked as you did not attend the viewing with your family. As you can see from our reviews we always offer a excellent service to all our tenants and landlords and have done for the past 30 years.
We wish you good well and hope you a suitable home for your and Brother.
Kind regards
Karen Paskin
★★★★★ 1/5
View AgentsDisgusting Letting Agent
Stay away. NOT recommended at all. Rubbish and disgusting. Rented two properties over 8 years. They are completely biased towards the landlords and extremely negligent towards the tenants. If I hadn't moved out of UK, I would have taken them to court. You can't expect to be paying £1200/month rent and live in a dilapidated property with unwanted mould mushrooms growing in the house. My partner and I ended up suffering witn respiratory problems for years. I have rented properties in third world countries with far better experiences. This review is solely to warn people against this flouted concept of letting agents who after signing the contract are only concerned about rent. This review is not false. I have lease agreements from both the properties. Rowley Roche Associates Solihull are the worst agents in the history of mankind.
RB · 17 December 2015
Agent replied · 14 January 2016
So disappointing to see a comment like this and that clearly contradicts itself! If we were not a good agent then you would not have rented another property through ourselves. Its very sad that a tenant is upset at the end of a tenancy but unfortunately a property needs to be left clean and tidy at the end of a tenancy as they would expect it to be when they move in.
★★★★★ 5/5
GoogleA big thank you to Karen and Julie and their team for helping me out to move to Solihull from Manchester. Karen helped me out to get everything sorted without any hassle. I stayed at the property with my family and never had any issues interacting with the ladies, I would say, it was just like talking to a family member who understands you, absolute delight.
Anyone, who would like to get first class, personalised attention in the matters related to property, Rowley's is the place for you. Thank you
A · 30 July 2022
★★★★★ 5/5
GoogleA big thank you to Karen and Julie and their team for helping me out to move to Solihull from Manchester. Karen helped me out to get everything sorted without any hassle. I stayed at the property with my family and never had any issues interacting with the ladies, I would say, it was just like talking to a family member who understands you, absolute delight.
Anyone, who would like to get first class, personalised attention in the matters related to property, Rowley's is the place for you. Thank you
Syed · 28 October 2021
★★★★★ 1/5
GoogleSorry, I disagree. The questions were along the lines of bias-based judgement. Two brother, both professional, and you're asking why this is the case? Also, two weeks ago, you kept saying, "we should have answer from the landlord, 'tomorrow'." If the father was ill how were you coming to the conclusion that it will be 'tomorrow', every day? Eventually, I had an email from Julie (which you later confessed was you), saying we will definitely receive an answer on the Monday. When we spoke at 4.50pm Monday you asked those questions to which I gave a perfectly satisfactory answer. You then said it will be in a 'day or two'. You NEVER got back to me. There is an element of discrimination and bias. Unfortunately [for you] my dad's best friend is a barrister based in the Isle of Man. Any suggestion of bias or discrimination is met with such force, they both have Judicial Reviews at a cost of £2,500, which is a drop in the ocean for us however, it gives us great pleasure to see those trying to take advantage grieve, afterwards.
Aws · 20 August 2021
★★★★★ 5/5
GoogleKaren and team have been looking after my properties for a long time , always professional and fair to both tenants and landlords , provide an excellent service and I should know as used other agents in past who don’t compare to rowleys , would definitely recommendPositiveResponsiveness, Quality, Professionalism, Value
Peter · 28 August 2022
★★★★★ 2/5
View AgentsWatch Out!
Don't be caught out with this agent, when renting - substandard property in Solihull at high rental price and spurious admin charges, Make sure you're not paying top £££ for a literal sh*th0l3. Make sure you take a well-detailed photo inventory (at least 50 pictures per room - you'll need it later) on move in day and have it added to the formal inventory with written evidence. Ensure they do not fob this off - get it recorded with evidence i.e. photos on a CD with move-in date stamp.
Check the first draft of their inventory THOROUGHLY, it will likely be substandard with lots of errors and most things recorded as grade 1 (new conditions) when they're not. The onus is on you to highlight this otherwise it will come back and bite you at the end of tenancy. Have every single details recorded on the inventory no matter how trivial and get photo-evidence. That faint light grey streak on the wall that don't seem to mean anything, get it recorded and take a picture, trust me, they will want the whole wall repainted at end of tenancy (plus £40 admin charge) for this. Rule of thumb - record EVERYTHING, I mean EVERYTHING!
DO NOT rely on any phone discussions with this agent, if you have a complaint or need something fixing, send every request via email or follow up every discussion with email. and be sure they confirm via a reply. it is not trivial, it is not pedantic, YOU WILL NEED IT.. Do not accept excuses for not replying to your email.. Even when they call you regarding the email, still get them to send an email response.
Your deposit, remember this is your money. Ensure you get proof this is in a deposit protection scheme and get evidence with the scheme being used the money has been deposit at the appropriate time, not 6 weeks later. Watch out when you do end of tenancy cleaning, charge against your deposit will be tried on regardless of how well the cleaning has been done (see earlier point about well documented move-in pictures). Your deposit is not meant to improve the property after tenancy end!
On move out day, allocate the whole day to go through the check out with them, DO NOT DO a quick tour, hand over the keys and leave with their assurance that "everything seems ok" - this will come back and sting you. Get them to check and record every single details and complaints on the check out date and insist they sign this as the final record. DO NOT BUY the line about camera running out of battery and needing to come back the next day - your move out day is when you stop being responsible for the property!
Chris · 6 February 2016
Agent replied · 29 April 2016
All tenants have 14 days to add any comments and notes to the original inventory and we are happy to accept additional photos to the inventory as you provided Chris. However as previously mentioned we ensure properties are of the best standards possible at the beginning of a tenancy and expect them to be of the same clean condition at the end of a tenancy. All our deposits are insured with The Deposit Protection Service which is there to protect tenants deposits and also offers a free dispute service should you not agree to any requested deductions at the end of a tenancy.
★★★★★ 5/5
GoogleKaren and Julie still continue to provide us with a friendly, professional letting service, giving us peace of mind and creating good communication between us and the tenant. …
Janis · 13 April 2025
★★★★★ 1/5
GoogleNot recommend at all. Tricky agency.
Maria · 13 October 2025
★★★★★ 5/5
FacebookI had a fabulous experience with Rowley.
They are polite, customer oriented, and very professional.
If you are looking to buy or rent in Solihull, this is the place to go.
Highly recommended.
Cosmin · 10 February 2020
★★★★★ 5/5
GoogleAbsolutely lovely staff. Both Karen and Julie were very helpful and did everything they could to help us. 100% recommended
Lizzie · 30 July 2022
★★★★★ 5/5
GoogleLovely friendly ladies who helped me get into the house I wanted. Forever grateful for all of their support and keeping me up to date at all times! Thanks Julie and Karen x
S · 28 February 2019
★★★★★ 1/5
GoogleI was the tenant and will strongly not recommended. I am so glad that Deposit Protection Scheme to help on claiming my deposit back. Be careful of any claim against your during moving out. All photos were taken during moving out and it …
Antonio · 13 April 2024
★★★★★ 5/5
GoogleReally impressed with both Julie and Karen.
They really go out of their way to ensure things go smoothly. Communication is great, easy to do business with and highly recommend. I chose the managed rental service and very impressed.
Carl · 13 April 2024
★★★★★ 5/5
GoogleKaren & Julie are in my experience the best letting agents you could wish for. They have been attentive, helpful, open and honest. Communication through the application process and during my tenancy has been top notch. Nothing is too much trouble for this dynamic duo! Keep up the great work ladies.
Kate · 13 April 2023
★★★★★ 5/5
FacebookFrom the moment we called about the property to the signing of the tenancy, nothing was too much trouble for Julie and Karen. It's so refreshing to be treated like valued humans by estate agents that we wouldn't hesitate to go to them again. A true family business is hard to find but if you've landed here, you have found it 😁
Jeanette · 30 September 2020
★★★★★ 5/5
GoogleAlways helpful with great advice. Very friendly and efficient service. Thank you Julie and Karen.
Taj · 28 February 2020
★★★★★ 5/5
GoogleVery professional and very kind ladies, who were honest and straightforward, prompt to respond and helpful. Would thoroughly recommend.
Ali · 13 April 2024
★★★★★ 5/5
GoogleI’ve been with this estate agent since I was 18 I am now 34. I’ve rented several properties from them, I find that they are very efficient, fair and helpful and I would recommend this estate agent to anyone who is seeking to rent a property.
Gemma · 28 August 2021
★★★★★ 5/5
FacebookHighly recommended in case you are looking to rent. Julie and Karen are very professional, friendly and provide great service. Whenever something related to the house is needed they answer and solve everything very quickly. I feel very comfortable being in a flat managed by them. 🙂
Adrián · 24 September 2020
★★★★★ 5/5
FacebookI have been a tenant now for over 10years and i must say that any little issue i have big or small they have promptly dealt with it.They are soo helpful the team in the office and i would highly recommend renting a property from here.
Koula · 8 March 2018
★★★★★ 5/5
FacebookAn honest, friendly and professional service. I can always rely on Karen and Julie to ensure the smooth management of my property. The service is excellent and they always go that extra mile - I wouldn’t go anywhere else.
Sara · 21 February 2020
★★★★★ 5/5
FacebookWe rented a property with you for 4 years and received an extremely professional service throughout. Any issues within the property that arose were dealt with promptly. We were sad to move! Highly recommend!
Lucy · 16 January 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
