Every review we hold for the Solihull office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googlehave had a very disappointing experience with Rowley & Co and found their property management service to be highly unprofessional and inefficient.
In particular, my interactions with Karen Peskin were extremely frustrating. I found her communication to be rude and unhelpful, and I was left dissatisfied with the way my concerns were handled. There were also instances where information provided to me appeared to be inaccurate or inconsistent, which significantly affected my confidence in the service.
Muhib · 26 September 2026
★★★★★ 5/5
GoogleI would like to extend my thanks to Karen and Julie from Rowley Estate Agency. We rented a property in Olton for a year until the landlord decided to sell the property, resulting in us receiving a Section 21 notice.
Their communication was clear, and they supported us to the highest level right up to the end of the tenancy agreement. They also proactively sent us alternative options, available properties around Olton.
I highly recommend the service they offer. Moreover, their professionalism and consistently positive attitude were key to our positive experience. Thank you one more time.
Adrien · 17 November 2025
★★★★★ 5/5
GoogleAs a tenant I highly commended Rowley and Co, particularly Julie's and Karen's professional, seamless and smooth rental service rendered to me and my family. The house is located in a great location with tranquil neighbourhood that we highly enjoyed. Karen's great communication and arrangement had helped us go through our first year in the UK. Now that my family and I had moved out of the house, which was full of our sweet memories. Definitely will recommend Rowley and Co.
Alpha · 25 March 2025
★★★★★ 1/5
GoogleRowley and Co managed the rental of our flat to 2 tenants for 1 year. The tenants broke 2 dining chairs whose condition at the beginning of the rental was rated 'good' by Rowley. These had not just come apart at the joints, some of the woodwork was broken and splintered and this could only have been caused by misuse. Rowley rated this as 'fair wear and tear' and failed to charge the tenants. The tenants had a double bed which had full contact with the floor i.e. no air space underneath. When the bed was removed, the whole footprint on the brand new carpet was covered with mould. It had to be professionally cleaned. Rowley claimed that this was due to damp in the air in the flat. This was nonsense. It can only have been caused by the bed itself being damp. Significantly, Rowley informed us that the tenants had disposed of the bed and implied that we were lucky that they had not charged us for a new bed!!!!! Once again, the tenants were not charged. The tenants left without Rowley ensuring that they had submitted a water meter reading. This caused us a lot of trouble with Severn Trent water. In summary, Rowley did not represent us as landlords, rather they represented the interests of the tenants, despite the fact that it was us who were paying them.
Patrick · 16 July 2025
Agent replied · 25 July 2025
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are dissatisfied with aspects of the service you received, and we appreciate the opportunity to respond.
We understand your concerns regarding the condition of the dining chairs and the carpet. Our assessment of damage versus fair wear and tear is always carried out with careful consideration, referencing both the inventory reports and photographic evidence. In the case of the chairs, we also took into account their age and condition at the start of the tenancy. As noted in the inventory, these were not new items but were over 10 years old. This was a key factor in our assessment that the deterioration fell within the bounds of fair wear and tear, in line with industry standards.
With regard to the mould discovered under the bed, our comments about possible ambient humidity were based on common contributing factors in rental properties. Prior to making our assessment, we consulted with a local damp specialist familiar with the area and took into account that this property has previously suffered from damp issues, which you are aware of. That said, we fully understand how distressing it must have been to find the carpet affected and regret the inconvenience caused.
Regarding the water meter reading, as we could not read the meter, we requested for Severn Trent Water to read the meter. It is important to note that we cannot enforce a tenant to contact utility providers directly. In this case, the request was made and followed up in writing by ourselves, but unfortunately, the tenants did not provide the final reading, which we understand caused difficulty with Severn Trent Water.
We would also like to note that the tenants were professional and cooperative throughout their tenancy. They were particularly understanding when there was a significant issue with the only toilet in the property, during which they were without a functioning toilet for over a week while multiple contractors attempted to resolve the problem. They remained patient and courteous during that difficult time. Additionally, at the time they were given notice to vacate the property, one of the tenants was heavily pregnant, yet they conducted themselves with considerable grace and cooperation throughout the process.
We’re sorry that you feel we did not represent your interests effectively. Please be assured that we aim to act professionally, fairly, and impartially while fulfilling our obligations to both landlords and tenants, and we regret that our efforts did not meet your expectations in this instance.
We wish you we.
Rowley & Co
★★★★★ 1/5
GoogleTheir reviews need investigating. These are the worst bunch of property agents. Viewed a 3-bed house in Hall Green two weeks ago and submitted an application form for myself and my younger brother. I am a Design Engineer. He is a Pharmacist. Combined income of over £55K per annum. After numerous promises that a decision shall be made, last Friday Julie apologies and promises by close of business today she will have a decision. I just called and spoke with Karen. She states the landlord is asking what ages we are, who will live there, and why two brothers are living together in a 3 bed house. I asked her to put this in writing so that I can ascertain if I have a case of bias or discrimination. Karen then queried as to why I am asking so many questions to which I reminded her that if her position is that the landlord is entitled to ask these questions, then I am also in a position to ask questions. Then hung up.
ALL the information was shown in our application form, together with our IDs.
One of the questions I asked Karen was where and how they won the 'award' as stated on their website? - nearly EVERY property agent say they are award-winning. Most probably they did a competition amongst themselves and gave themselves an award, then went to Timpsons, bought a trophy and got it engraved.
Stay away from these unprofessional, bias lot. Being an estate agent is one of the lowest skilled jobs out there. Rent a shop, put some photos and go round to houses and plant a board and then wait for calls. But, these lot at Rowley have taken it to even deeper depths unprofessionalism.
Samir · 10 October 2021
Agent replied · 23 October 2024
Hi Samir,
We are sorry you are unhappy with our service. We did explain to you that the delay was due to the landlords Father's ill health and this delayed decisions being made. Reasonable questions were asked as you did not attend the viewing with your family. As you can see from our reviews we always offer a excellent service to all our tenants and landlords and have done for the past 30 years.
We wish you good well and hope you a suitable home for your and Brother.
Kind regards
Karen Paskin
★★★★★ 5/5
GoogleBefore choosing Rowley and Co, my property was managed by one of those big high street agencies, and the personal service just wasn’t there. That’s why I decided to switch to a local, independent agent like Rowley and Co. Both of the ladies are fantastic, extremely efficient and genuinely care about your property as much as you do. I haven’t been able to fault them at all. I’ve been with them for over three years now, and during that time managing my property has been so seamless, allowing me to focus on my own affairs knowing it’s in good hands.
Shamima · 23 March 2025
★★★★★ 5/5
GoogleThe RTM company of which I am a director has been using Rowley & Co for the last 12 months as the managing agent for two residential blocks of flats in Solihull. The RTM directors have been delighted with the service received from Karen and Julie, and we would recommend Rowley & Co to other landlords and RTM companies without hesitation. The service received has always been highly responsive and attentive. Rowley & Co can always be relied upon to resolve issues promptly and to achieve the most favourable outcome.
David · 11 March 2025
★★★★★ 1/5
GoogleSorry, I disagree. The questions were along the lines of bias-based judgement. Two brother, both professional, and you're asking why this is the case? Also, two weeks ago, you kept saying, "we should have answer from the landlord, 'tomorrow'." If the father was ill how were you coming to the conclusion that it will be 'tomorrow', every day? Eventually, I had an email from Julie (which you later confessed was you), saying we will definitely receive an answer on the Monday. When we spoke at 4.50pm Monday you asked those questions to which I gave a perfectly satisfactory answer. You then said it will be in a 'day or two'. You NEVER got back to me. There is an element of discrimination and bias. Unfortunately [for you] my dad's best friend is a barrister based in the Isle of Man. Any suggestion of bias or discrimination is met with such force, they both have Judicial Reviews at a cost of £2,500, which is a drop in the ocean for us however, it gives us great pleasure to see those trying to take advantage grieve, afterwards.
Aws · 10 October 2021
★★★★★ 5/5
GoogleI highly recommend Rowley and Co. The service provided by Karen and Julie is highly professional. They are extremely knowledgeable and approachable and very efficient in handling any queries or requests.
Eileen · 11 March 2025
★★★★★ 5/5
GoogleI love Rowley and Co
I spoke to Karen and Julie one Friday as I needed to find a place to rent after recently selling my home. On the Monday they had found me a lovely property in a really beautiful village location in a quiet cul-de-sac.
On the Wednesday I viewed the property and the Friday confirmed I wanted it and a month later I was in. Everything was so easy and straight forward and the house was very clean and tidy. I have been with them now for 15 months. Any issues with the house that needed attention have been resolved very fast (within a day or two) without any fuss. Karen and Julie clearly love their job and are always available for any issues or assistance and are very professional and friendly.
Brilliant customer care. Outstanding overall service.
I wouldn’t want to use anyone else.
Thank you
James · 10 October 2020
★★★★★ 1/5
GoogleI was the tenant and will strongly not recommended. I am so glad that Deposit Protection Scheme to help on claiming my deposit back. Be careful of any claim against your during moving out. All photos were taken during moving out and it is reasonably clean condition BUT I was asked to pay for a cleaning fee of £71 because there are dust on top of light switch and spider web at wall corner.
I admitted there are scratches on the sink and I am willing to compensate £100 for the cosmetic lost BUT the landlord / agent insisted that I should be responsible for a full replacement cost of £290 for a kitchen sink.
They have also tried to claim £50 for a small scratch on wall paper. Living in a property for 1 year and I have not even put a nail on the wall. The agent or the landlord do not even allow ANY wear and tear?
Antonio · 17 April 2024
★★★★★ 5/5
GoogleExcellent Service, both Julie and Karen are very knowledgeable about the local area. After a very disappointing experience with another agent I contacted Rowley & Co as we have just them in the past, within a week I had some lovely new tenants and the whole process was very smooth. I would definitely recommend 👍 …
Michaela · 17 April 2025
★★★★★ 5/5
GoogleRowley & Co are very good and professional property management company and take all of the hassle out of being a Landlord whilst ensuring properties are constantly let with satisfied tenants. I couldn't recommend them highly enough if you are looking for property management services, rest assured they are the one to use.
Joshua · 27 March 2025
★★★★★ 5/5
GoogleRowley & Co is just amazing. We have been their tenants for nearly 4 Years now and we are very happy with their service. If we ever hand any issue, it will get sorted immediately. They have a very friendly team. Special Thanks to Caron & Julie. Keep up your fantastic work, we really appreciate all your help.
Abi · 10 October 2020
★★★★★ 5/5
GoogleKaren and team have been looking after my properties for a long time , always professional and fair to both tenants and landlords , provide an excellent service and I should know as used other agents in past who don’t compare to rowleys , would definitely recommend
Peter · 17 April 2022
★★★★★ 5/5
GoogleKaren and Julie still continue to provide us with a friendly, professional letting service, giving us peace of mind and creating good communication between us and the tenant.
All issues from the tenant are dealt with promptly, maintaining a good relationship with us as landlords.
Janis · 17 April 2025
★★★★★ 5/5
GoogleBoth Karen and Julie from Rowley & Co are highly professional. I have been residing in one of their properties, and my experience has been exceptional. They are transparent and responsive to your needs, making them an excellent choice for your property requirements. Highly recommended.
Mae · 9 April 2025
★★★★★ 5/5
GoogleThe level of professionalism from Julie and Karen at Rowley & Co was beyond our expectations.
We have called for a property we absolutely loved and been assigned for an appointment very quickly.
The viewing was handled with high standards, we have been served very well. The response time from the ladies at office was faster than anyone I ever exchanged emails with.
Thank you for the ladies, Julie and Karen for the level of professionalism and friendliness we recieve continually.
Highly recommend Rowley and Co.
Nikolett · 17 April 2023
★★★★★ 5/5
GoogleI have been using Rowley and Co to look after 2 rental properties in Birmingham, for over 10 years. I have always found them to be very helpful and professional. Would highly recommend.
Adrian · 15 March 2025
★★★★★ 5/5
GoogleThe ladies at Rowley & Co are amazing! The viewing was excellent; professional, friendly and informative. The application process was easy to understand and well explained, and when we ran into difficulties they were always there to help in any way they could. They were so patient and trusting with us throughout the entire process. They are the reason we are now so so happy in our new home. We can't praise them enough!
Georgina · 10 October 2022
★★★★★ 5/5
FacebookThe ladies at Rowley and co were amazingly helpful when we found ourselves having to rent a property following a house fire at our own. The support they gave us was second to none. Thank you Julie and Karen!
Alison · 27 April 2020
★★★★★ 5/5
GoogleExcellet sevice by Karen and Julie. Both are more supportive and also response quickly with solutions and I always recomend to go with Rowley & co
Saravanan · 27 March 2025
★★★★★ 1/5
GoogleNot recommend at all. Tricky agency.
Maria · 23 October 2025
★★★★★ 5/5
GoogleLovely friendly ladies who helped me get into the house I wanted. Forever grateful for all of their support and keeping me up to date at all times! Thanks Julie and Karen x
S · 10 October 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
