Trusted Agent profile · Solihull
Verified
★★★★★
1,661 reviews across 4 platforms
6/8 Drury Lane, Solihull, B91 3BD
Part of John Shepherd, see every office.
John Shepherd's office in Solihull, at 6/8 Drury Lane, is rated 4.4 out of 5 across 1,661 reviews on four platforms, including 294 Google reviews rated 4.2.
294
Reviews on Google
This office
3
Reviews on Yell
Business-wide
1,342
Reviews on Trustpilot
Business-wide
22
Reviews on allAgents
Business-wide
John Shepherd, the leading estate agent in Solihull, is your trusted partner for selling or letting properties in the Midlands. Backed by 30 years of property experience, we have unparalleled expertise in understanding your unique requirements as a landlord or seller. When it comes to finding Solihull estate agents, your search ends here with John Shepherd. Our dedicated team are committed to connecting your property with the perfect buyers and tenants, ensuring that your home or investment receives the attention it deserves. As a renowned, award-winning estate agent covering the Midlands, Warwickshire, Worcestershire, and Staffordshire, we possess in-depth knowledge of Solihull and beyond.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
TrustpilotAbbie Clark is amazing ,Great…
Abbie Clark is amazing ,Great communication skills,friendly and really good at her job .I felt comfortable talking to her and she gets the job done .well done Abbie .
Thank you Helen for sharing your lovely kind words about Abbie. We are thrilled to hear she made you feel comfortable and she has gone above and beyond to support you. We really appreciate your feedback and look forward to assisting you again.
5/5
TrustpilotJohn Shepherd and Lara Soarswhite
I have been with John Shepherd for about 18 months and Lara Soarswhite is my contact. I have found Lara to be pleasant, efficient and calls/emails me back any time I need to communicate with her. I reco.mend Lara and John Shepherd without hesitation.
We appreciate your positive feedback and are so glad you've had a great experience especially with Lara. It's wonderful to hear that our service had met your expectations. Thank you again and we look forward to supporting you in the future.
5/5
TrustpilotFaye Nichols - fantastic property manager
Faye has been our property manager and it’s been a fantastic experience. Very prompt and proactive member of the staff. Thank you, Faye for all your help and support.
Thank you for your kind words Vijay. We love to hear that Faye has provided you with such helpful and professional support and that you have built such a great relationship with her. We appreciate you sharing your feedback and look forward to continuing to work together.
5/5
TrustpilotReemi Yasmin
This review is specifically meant for Reemi Yasmin. She is absolutely reliable; efficient in responding quickly to queries; keeps an eye on ongoing tasks and keeps the client informed of the process. She thinks ahead and for the client and finds solutions. I cannot recommend her highly enough. Ever since she's been in charge, I feel much more relaxed and confident about the management of the property she is in charge of. Thank you, Reemi. You are an absolute star!
Thank you for your wonderful feedback. We are thrilled to hear that Reemi's proactive communication and reliable guidance have made you feel more relaxed and confident in the management of your property. Our team is dedicated to providing professional and helpful support, and we appreciate your trust in us. We appreciate your recommendation and look forward to supporting you further.
5/5
GoogleJenna has been absolutely incredible during our move, and we are beyond grateful. She’s been so helpful, supportive and a brilliant communicator who has kept us updated at every stage. She’s sped the process up considerably by being so proactive and always moving the sale along. We couldn’t recommend Jenna more, she’s gone above and beyond for us!
Thanks for sharing this great feedback, Rhiannon. It is brilliant to hear that you have such positive things to say about the service that you received when using our sales services. We're thrilled that you would recommend our services to others and really appreciate you sharing this. Best wishes,
1/5
TrustpilotAbsolutely awful agency
Absolutely awful agency. We have had a broken washing machine since the 27th June, its the 20th July and no indication of when we can expect a repair. I have said at this point i just need to buy one myself but i dont know what to do with the old machine or if landlord expecting it to still be here when we move so i am stuch. We have had a leaking conservatory for over a year. When an old pipe burst on our top floor it took over a week to be repaired and we had to keep the water turned off. We also had nearly a month without heating when the boiler broke. Terrible.
Hi Mary, Thank you for sharing your review with us however we are sorry to hear your feedback. We sincerely apologise the delays and issues that you have faced with both the washing machine and other repairs.We understand how frustrating this situation must be for you and wish to work closely with you to get this rectified as soon as possible. Please reach out to us directly with further information regarding your property so we can provide you with the support you need to ensure that the issues are resolved. We look forward to hearing from you.
3/5
TrustpilotGreat in some ways
Great in some ways John Shepard have been excellent to use, they are responsive, the property we rent has been great, I would love to recommend them as a estate agent except from one glaring issue. they use a company called WPG to fix any issues/manage the properties and it is a NIGHTMARE! they do not respond to anything, it took a week to replace my broken fob and I had no way to get in my own flat so had to keep ringing housemates to let me in, it is seemingly just one guy who does not care whatsoever, it is seemingly impossible to get a hold of him. Moreover, for some reason wpg literally just uses one person, and everything completely hinges on one guy who is impossible to contact. My bed broke and It was still incredibly difficult to get a hold of him. aside from this they have been excellent but its hard to recommend them with service like this.
Thank you for sharing your experience with us. We are glad to hear that you've found our team responsive and the property enjoyable however we sincerely apologise for the difficulties you faced with the maintenance service. We understand how frustrating it can be and appreciate your feedback, which helps us improve our communication and support moving forward. If there is anything further feedback you wish to share or anything else we can support with, please do reach out to us directly, we are always happy to help.
5/5
TrustpilotSpecial thanks to Nakesha
Special thanks to Nakesha! As a tenant, I really appreciate your quick responses and great help whenever I needed assistance with the property. You made everything so smooth and easy.
Thank you for your kind words, Chou. We are delighted to hear that Nakesha team provided you with reliable guidance and support. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotThe John Shepherd team has been super…
The John Shepherd team has been super helpful and quick to respond to any issues raised. In particular, Aleemah has been a great help as my property manager and is quick to action any requests :)
Thank you for your review and lovely feedback regarding Aleemah! We are delighted to hear our team was able to support you quickly and respond to all issues quickly. Thank you again!
5/5
TrustpilotJosh is always a pleasure to work with
Josh is always a pleasure to work with. Finding property managers who really care is hard these days, but not with Josh and John Shepherd
Thank you for taking the time to share your 5* Review! We are so pleased of your experience working with Josh and our Birmingham team. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotI spoke to Christina who was excellent
I spoke to Christina who was excellent. She was professional, solution focused and efficient in dealing with my query regarding works being done. Thank you for being great!
Thank you for sharing your review for Christina, we appreciate your feedback and we are pleased to hear that we were able to resolve your queries quickly and professionally.
4/5
TrustpilotMohammed has been a breath of fresh…
Mohammed has been a breath of fresh air, knows his job and keeps his word, i was about to walk away from this agent until Mohammed stepped in. Thankyou Mohammed
Thank you for sharing your experience Lesley. We appreciate you sharing your experience and hope that we can continue to rebuild your trust with us moving forward.
5/5
TrustpilotLeah dealt with a boiler problem I had
Leah dealt with a boiler problem I had. Organised a prompt call out with the contractor. Throughout Leah kept me informed of the ongoing communication between contractor and landlord. Problem was solved quickly and efficiently.
Thank you for sharing your experience Darren. We are glad Leah was able to organise a prompt call out and keep you informed throughout the process to ensure that the issue was resolved at the earliest opportunity. Thank you again and if you need anything further, please don't hesitate to reach out to us.
5/5
TrustpilotHighly Professional
Have a great ongoing relationship with Jon Shepherd, especially Tina who is exceptional. Really professional, very personable and very responsive - highly recommend!
Thank you for your kind words Nick. We are thrilled to hear about your experience working with Tina. We strive to provide reliable guidance and tailored support to build lasting relationships. We appreciate your recommendation and we look forward to continuing to support you.
1/5
TrustpilotUnresolved issues
3 issues yet again that are taking this company weeks to resolve. One of them being i was shocked by a plug socket in the property which has made me quite concerned in terms of safety, its been 3 weeks now and no one has come to check the electrics just to put my mind at ease. They even said they didn't know who to send to check the issue which is appalling to hear from property management. The company is more bothered about 5 star reviews on Google and trust pilot than to actually sort out issues, they've already had to refund me nearly 1500 for leaving me without heating for a year. If I could afford to move id be out of here property but I cannot.
Thank you for sharing your experience Chloe. We sincerely apologise for any ongoing issues that you are facing. Please could you reach out to us directly with some further details about your property so that we can investigate this for you and ensure it is resolved at the earliest opportunity. Thank you.
5/5
TrustpilotJoshua Davies - the best property management agent
Joshua Davies manages my apartment ant 2 Hagley Road and honestly, l couldn’t ask for a better property management agent. I found him to be extremely polite, kind, professional and efficient in handling matters relating to my apartment and all that requires doing. Replies to any of my emails and queries in the quickest possible time, a trail fast disappearing in this day and age. Must thankful to Joshua for letting me trust again that things actually can get done efficiently and to point so thank you again Joshua. 🙏🏼
Thank you Mrs Chanda, for sharing your wonderful experience. We are delighted to hear that Joshua has been so professional, helpful and communicative in managing your apartment. It is our pleasure to support you and we look forward to continuing our partnership together.
5/5
TrustpilotI have had great service with John…
I have had great service with John Shepherd. We rent and our contact Tina is always helpful and pleasant to communicate with. Any issues are dealt with promptly. No complaints here.
Thank you for sharing your lovely review Claire. We are so pleased to hear that our team, especially Tina, has been so helpful and communicative. Your trust in us is greatly appreciated, and we look forward to continuing to support you.
5/5
TrustpilotI had a great experience working with Tom Francis
I had a great experience working with Tom Francis as my letting agent. He was always professional, friendly, and very easy to communicate with. Tom kept me well-informed throughout the entire process and took the time to clearly explain everything, which made things much smoother and less stressful. I really appreciated his responsiveness and attention to detail, it made a big difference.
Thank you so much for your review of the service Tom provided to you. It is great to read that the service met expectations. Wishing you well in your new home 🙂
5/5
TrustpilotFaye has been at the end of the phone…
Faye has been at the end of the phone or email whenever I have needed anything and sorted things promptly.We got off to a rocky start when John shepherd first took over our estate agents but now we can't fault the service and how quickly things have been sorted. Thankyou Faye!
Thank you for sharing your experience with us. We are glad to hear that Faye has been so helpful and communicative. We apologise for the rocky start but appreciate your trust in our team and we look forward to continuing to support you.
5/5
TrustpilotA Council inspection was about to be…
A Council inspection was about to be made. There was a problem that involved the block management. In the past this would have been a lengthy process but Aleemah Aziz was able to have the work actioned and completed before the inspection.
Thank you for your review. We are pleased to hear that we could assist with the block management issue before the council inspection. We appreciate you taking the time to leave us this positive feedback and the recognition of Aleemah!
5/5
TrustpilotRenting a student apartment
Joe Farrar has been amazing throughout the whole process of finding a place for my friend and I for our next academic year. As an international student renting an apartment for the first time, he explained everything thoroughly and responded to each query swiftly.
Thank you, Erica, for sharing your wonderful experience. We're delighted to hear that Joe provided you with reliable guidance and thorough explanations during your apartment search. We wish you and your friend the best for your academic year ahead!
5/5
TrustpilotThanks to the team
Massive thanks to Natasha for all her work on what was a difficult sale. Her communication between all parties and solicitors was a great help through the final few weeks of the sale process.
Thank you Andrew for taking the time to share your review and kind words. We are delighted that Natasha's communication and support were a great help to you during the sale process and that we are able to get everything across the line for you. Wishing you all the best in your new home and if you need anything further, please don't hesitate to contact us.
5/5
TrustpilotNatasha Watkins has been a fantastic…
Natasha Watkins has been a fantastic estate agent to deal with, she has continuously kept in contact throughout our purchase to keep us up to date. Thank you Natasha for all of your help, it is very much appreciated.
Thank you for your kind words, Sadie. We are so pleased to hear that Natasha provided you with helpful and professional support throughout your purchase. Our team prides itself on being communicative and reliable, ensuring our clients feel informed every step of the way. We appreciate your trust in us and wish you all the best in your new home.
4/5
TrustpilotThank you Abbie Clark for your support…
Thank you Abbie Clark for your support and communication skills during recent problems I experienced with one of my properties. Job well done
Thank you for sharing your experience Philip. We appreciate your recognition for Abbie and will ensure that your feedback is passed on. We appreciate you taking the time and look forward to supporting you further.
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