Trusted Agent profile
★★★★★
698 reviews across 2 platforms
163 High Street, Solihull B91 3ST
Hunters's Solihull office at 163 High Street is rated 2.8 out of 5 across 698 reviews on two platforms, including 152 Google reviews rated 4.4. The 546 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Solihull office, from every platform, shown as written. First names only.
5/5
GoogleI can not speak highly enough of Abi and Becky at the Hunters team in Solihull who recently assisted in finding a new tenant for my apartment. Abi was able to provide tradesmen to resolve a number of issues prior to the new AST and also dealt with the management company on my behalf and constantly kept me informed of the progress. I would recommend using Hunters without hesitation and was very very pleased with the service they provided.
5/5
TrustpilotExcellent experience with Hunters
We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.
1/5
TrustpilotOne of my worst experience buying a house from hunters
One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced
5/5
GoogleI honestly can’t speak highly enough of my experience with Hunters Lettings Solihull. From the moment I walked through the door, I was made to feel completely welcome and at ease, which can make such a difference when dealing with something that can sometimes feel stressful. Abbie was absolutely amazing from the very start. She was so warm, kind and genuinely caring, and you could tell she really wanted to help rather than just do her job. She took the time to listen, answer all of my questions and explain everything clearly, which gave me so much reassurance and confidence throughout the whole process. It’s rare to come across customer service that feels this personal and sincere, and it really stood out to me. Abbie is a real credit to Hunters and made the whole experience feel smooth, easy and actually enjoyable. I would 100% recommend Hunters Lettings Solihull to anyone. Thank you again for such a positive and memorable experience.
1/5
GoogleCant say I would recommend this agent....... We agreed to buy an apartment that was being sold by Hunters. We were in a chain, where we had sale agreed on our house that we were selling to enable us to buy the apartment. The Sale on our house didnt go as smoothly as we had liked and took a bit longer than normal. Hunters were kept up to date by our solicitors at every opportunity so that they knew what was happening. We heard very little from Hunters during this process which we thought was quite normal as our solicitor was keeping them updated. That was until a random phone was made to me on a Thursday from the agent at Hunters to say that unless we exchanged by the end of the week, the Owner of the apartment would be putting the apartment up to rent. No prior warning of the Owner being under pressure etc from Hunters. My Solicitor spoke with the sellers solicitor and they were not aware of any such deadline/threat! We finally got to exchange and completion stage just before Christmas. I went to collect the keys on completion and was given various bunches of keys, no idea what they were for and a gift box. I asked the agent in what keys were for what and was told she had no idea. When i asked about one specific key that we informed Hunters that we required, i was told that it was one of the keys that I had been given. When I got to the apartment and checked out all the keys, the specific key we had requested was not included, when I called Hunters, they called the old owners and then rang me back to say that they didnt have the key so tough luck basically. Whilst the idea of the gift box is brilliant and something a lot of Agents now do, the food items inside our box were past their best before date. Unfortunately not an Agent I would recommend. Glad the whole process is now over.
1/5
TrustpilotRude, poor service - a must avoid for renters
Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!
5/5
GoogleHouse hunting has been stressful, I’ve spoken to several agents but many didn’t seem interested, answer my call or take the time to help. Some didn’t even return my calls or follow up after cancellations which was really discouraging. Then I spoke to Mia Pearce-King at the Solihull branch and what a difference! From the start she was friendly, patient, and genuinely cared about helping me. She took the time to listen, asked thoughtful questions, and made me feel valued, something that’s been rare during this process. Even though the property I originally called about wasn’t the ideal one for me, Mia still made the effort to discuss my situation and explore other options. She never rushed me and made sure I had all the information I needed, such as details about the local area. She listened patiently to what I was looking for and even put me in touch with a mortgage broker. Her professionalism, warmth, and understanding really stood out, and I’m so grateful for her help. Mia is a real credit to Hunters Estate Agency, thank you for restoring my faith in estate agents! Rita
4/5
GoogleEngles has been an absolute pleasure to deal with throughout the process. He’s incredibly approachable, professional, and always made time to answer questions and offer support. His calm and friendly approach made everything feel much easier, and I genuinely appreciated the effort he put in. Even though things with our sale didn’t work out as hoped in the end, Engles’ dedication and helpfulness stood out. He remained positive, proactive, and supportive throughout, which made a real difference. I wouldn’t hesitate to recommend him to anyone looking for an agent who’s easy to work with and genuinely cares. Thanks again, Engles!
5/5
Google⭐⭐⭐⭐⭐ We had an absolutely outstanding experience with Hunters Estate Agent, and in particular with Engels Nzarayebani. From start to finish, Engels went above and beyond to support us, not just as clients, but as people. His professionalism, kindness, and genuine care made all the difference. What really stood out was how much he truly cared about our situation. Engels kept us informed every step of the way, was always available to answer questions, and made the whole process smooth and stress-free. It’s rare to meet someone in this field who combines such deep knowledge with such sincerity and integrity. If you ever get the chance to work with Engels, you’ll see what I mean, he’s a credit to Hunters and a real example of what great service should look like. Highly recommended!
5/5
GoogleAbi at hunters estate agent Solihull was extremely helpful with our rental journey she was never to busy to help out with filling in our forms when we were unsure of what to do and that was most of the time, l would highly recommend hunters if you are looking to rent a property, thank you Abi for all your hard work
5/5
GoogleWe were buying our house via Hunters and Mia Pearce-King was our main contact. She really does deserve ⭐️⭐️⭐️⭐️⭐️- she was very responsive, professional and you really felt listened to. Nothing was too much trouble for her, she really does understand what being client-centred means and is a credit to and a real asset to Hunters.
5/5
TrustpilotExcellant service
Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help.
5/5
GoogleVery impressed with both Ben and Mia. Can’t fault the service level we received from start to (almost) finish! Mia was always punctual for viewings and gave us feedback either after viewings or first thing the following day. Any queries we had were dealt with professionally and we were/are being kept informed of progress at every step. Again, very impressed and would definitely recommend Hunters Solihull.
5/5
TrustpilotWish I could give more stars
Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟
1/5
TrustpilotAwful customer service
I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!
5/5
GoogleI’ve known James Taylor (formerly of Searchers) for a number of years and when Hunters Solihull acquired the lettings portfolio of Searchers I was reassured to learn James would be continuing to manage my property portfolio. James is professional, knowledgeable in his field and inspires complete trust. I would highly recommend the lettings team at Hunters Solihull (Jo, James, Molly and Summer) for their local knowledge, friendly service and determination on behalf of their customers.
Thank you very much for your review, it’s great to see you’re happy with the service
1/5
Trustpilotillegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)
1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self
1/5
TrustpilotMy experience selling a property in the…
My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”
1/5
GoogleAfter enquiring about a rental property, we attended a viewing and submitted an application straight away. We also enquired about viewing another property and was advised an appointment would be arranged. This was a few weeks ago and we heard absolutely nothing from them since! And BOTH properties were let quite soon after and the second one, they even dropped the price on it and we never even got to view it!! Absolutely disgusting lack of communication, especially as they knew our family was desperately looking for a home as our current landlord has sold up! Would never recommend any potential tenants to use them at all! EDIT TO REPLY: I have received NO emails from you at all. And I check my spam/junk folder regularly every day just in case too. I had followed up our application by telephone a few days later to make sure it had been received and also to confirm that a viewing was being arranged for the other property and I was advised that you were just waiting on a date. That was the last I heard from your company.
Hi Tabatha, you were sent an email from us shortly after you applied for the property explaining that the Landlord had asked us to suspend marketing due to a change in her circumstances. You were also asked in this email if there were any other properties you wanted to view but did not reply.
2/5
TrustpilotPaul
At the start they are very helpful and friendly but the site is pretty useless i am doning 97 percent looking for my flat my self i mite as well do it my self they ask me to send a picture what place i am looking for they said they will help me out but they didnt i sent a photo what i am looking for i got no response useless i am done
1/5
TrustpilotRobot refused to give me a viewing
Awful experience trying to arrange a viewing. Spent yonks on the phone with a robot. It asked me unnecessary questions and misheard things; then had to reconfirm everything. Eventually it was happy. I hung up and it started again this time by text. In the end it refused to let me have a viewing unless I told them my spending budget - which I wasn't prepared to do. Do not sell your property through these idiots.
2/5
TrustpilotDisappointed
Disappointed, we learned our house purchase had fallen through at the point of us being ready to exchange on our property. We found out that the office had known about it and left it to the agent, who had been looking after us, to tell us after she came back from annual leave! We never got a reason for the purchase to fall through and they even tried delaying us putting an offer in on another property. Luckily this was with another agent and we trusted our gut as the trust with Hunters had gone. 7 weeks later we were in our new home. Felt let down and disappointed with Hunters. This was our first and last time dealing with them.
5/5
GoogleMia was an amazing young lady, very polite and a real joy to work with. I could tell she really genuinely wanted to help me and was honest which is very rare to find these days unfortunately. I can’t thank you enough for all your guidance and support. You’re a real asset to hunters god bless take care. 👍 …
1/5
TrustpilotAvoid with all cost!
Rented an apartment they told me it was deep cleaned before handing over the keys and everything would be fixed etc nothing was cleaned blood on walls mould in all rooms had a faulty/leaky boiler very slack on emails no communication in there office also they was very rude over the phone we never moved into the property due to all the damages and mould etc I was willing to give up my first months rent and for them to send me back the deposit but they refused to send anything back I would highly do not recommend this company/agancey to rent/buy a property from they are useless and slack
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Solihull office has 698 reviews across two platforms: 152 on Google, 546 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Hunters is rated 2.8 out of 5 across all 698 reviews, and 4.4 out of 5 on Google from 152 reviews, checked 9 October 2026.
Hunters, 163 High Street, Solihull B91 3ST.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.