ChangeHomes reviews

★★★★★ 5/5

Trustpilot

A fantastic agent

From the moment Callum stepped into my house he inspired me with confidence. He is a positive person and his understanding of the market meant we reached a sale price that was realistic. He had a clear and concise plan to sell my house and took into account the stress for vendors in keeping a home in 'Viewing' status. Callum suggested an 'open day' viewing and his explanation as to how he managed the events convinced me it was the right thing to do. his opinion was correct and he sold our house on the open day. I believe Callum has an excellent way of developing the customer relationship and im sure this translates to the buyers also. I'm so pleased i had Callum as my agent, he was fantastic. Thank you Callum.

Miriam · 22 August 2024

★★★★★ 5/5

Google

Big thanks to Jack & the rest of the Change Homes team in helping sell me nan’s house. She had it on the market for over a year with another agent, but soon after we made the switch to Change Homes the house was sold! Very easy & stress free process, Jack was always available for a chat or even the odd meet over some tea & biscuits! Thanks again Jack!

Joe · 27 December 2024

★★★★★ 5/5

Trustpilot

Callum is great!

Callum was superb every step of the way. We had a not very straightforward property to sell and Callum was on top of all the detail and was always available to answer questions or to give an update. He always responds quickly to queries and he makes great use of voice note updates. Callum’s biggest strength is his ability to build and maintain warm, trusting relationships with all parties involved in a transaction - leading to best possible outcomes. Would unreservedly recommend.

Andy · 17 July 2024

★★★★★ 5/5

Trustpilot

Recent House Move

Recently completed the purchase of our new home with Change Homes. Throughout the whole process Callum was highly professional, always quick to respond and wiling to help with any questions.

Andy · 11 May 2025

★★★★★ 5/5

Google

Viewed a house that was on with Callum whilst mine was on the market with another EA. The service I recieved from that EA was awful so decided to change to CH. new photos were taken and the interest in my property zoomed up! Well worth the money. During the time my flat was on the market I had lots of contact from Callum using WhatsApp so always kept me in the loop. Helped with advice in regards to my sale and purchase in the end, thanks Callum 👍

Lee · 16 April 2022

★★★★★ 5/5

Trustpilot

Callum was extremely helpful and…

Callum was extremely helpful and knowledgeable from start to finish. My partner and I were first time buyers and Callum had a very interesting property listing and quick arranged a viewing. He easily answered all our questions. We put in and offer and he gave us a chance for a final bid. He kept us in the loop throughout often putting up with challenges getting through to us while at work and having to converse with each other while making a big decision. Then when we got the offer accepted he recommended a solicitor that was very helpful and keep involved during the process to ensure a smooth handover allowing us to get in before Christmas. All in all it was a very professional but personal service.

Luke · 23 December 2021

★★★★★ 5/5

Trustpilot

First class service

Callum provided a first class service in the recent purchase of my new home. He was totally professional, patient and polite, despite numerous delays in another part of the chain. In addition, he was here to welcome me with the keys and even explained how to set the alarm. Afterwards he has been kind enough to forward messages to the previous owner for me and he made this stressful process so much more bearable. Thank you Callum. I would definitely use Change Homes again.

Network · 12 February 2021

★★★★★ 5/5

Trustpilot

Professional, personal and efficient

We have just moved into our new home after selling with Change Homes. Callum provided an extremely professional and efficient service throughout our sale. From appraisal to completion Callum was extremely responsive and communicated at every stage. Although our property was in an area Change Homes had not listed in before, this did not hold Change Homes back at all! The photographs and online listing details were extremely well done and we have had a lot of positive comments regarding the photography of our home - something I have noticed is consistent with a lot of properties listed with Change Homes. He was able to arrange viewings of our property at times to suit and was very flexible. We had several offers on our property and Callum worked hard to achieve our ambitious asking price and ensured to check in and communicate after sale STC. He helped us to push the completion of our sale and purchase through to a tight timescale.

Ellie · 5 January 2021

★★★★★ 5/5

Trustpilot

Dunstall Crescent

Callum was great right from the start with a good appraisal of the market and valuation of our house. The property went on the market in March just 2 weeks before the first lockdown but once the market reopened we have a large number of viewings, Callum kept this process simple for us organising the viewings at times to suit us (really appreciated with an 18 month old). Following discussions with Callum we lowered our asking price slightly which reflected the post lockdown market and achieved a sale within a couple of weeks. Callum remain engaged from acceptance of the offer right through to completion. Very professional service and would highly recommend.

Mark · 2 December 2020

★★★★★ 3/5

Trustpilot

An honest review

We have dealt with Callum on several occasions, firstly a few years ago when we wanted a valuation on our house, He was quick to come out and provide this but at the time we chose not to go ahead due to personal circumstances but always remembered him to use again and around 18 months later we decided to use him, we were keen to sell our house for a price based to sell quickly, he marketed property on Rightmove quickly and achieved a sale which was under asking price but still enough for us at the time, Unfortunately the sale fell through due to the house we wanted having problems nothing to do with Callum. 6 months later we decided to try again and went with Callum again. Totally different story this time, We advised him of price we were looking for and if unachievable we wouldn't list and we wanted his honest opinion, he assured us we could get this and after placing on market 3 weeks later when the market is supposed to be "active" as quoted by Callum himself we had 2 viewings and not even one offer! No enquiries nothing. We told him that a lot of houses weren't selling and he simply said his were and he didn't believe that, if this was the case why wasn't ours even getting interest and we even had proof of the houses similar to ours not selling. He then said our house was priced too high when we advised him we wanted to un-instruct him which is not what he had said in the first place! We felt like he had led us up the garden path to get us on his books again. We said be honest with us from the outset and he wasn't. We were disappointed this time and like the title, this is an honest review, we are not "bashing" him, just giving a review of our past experiences.

Liam · 14 September 2020

★★★★★ 5/5

Trustpilot

Look no further than Change Homes!

Change homes were great to deal with during our recent sale. Photos on the advert were of an excellent standard. We could always get hold of Callum on our WhatsApp group which is a great idea and made the experience feel very personal. Fees were lower than the high street agents and the service from Callum was undoubtedly better. We have just recommended Callum to our friends who have also gone on the market with Change Homes and had a positive experience.

Heather · 16 August 2020

★★★★★ 5/5

Trustpilot

Highly Recommended

We first met Callum when we went to view a property that was being advertised for sale on the Change Homes website. We found him to be both personable and professional, so had no reservation in appointing him to sell our property. Throughout the process Callum was always there to advise on progress, and most importantly to arrange viewings of our property. I think Change Homes provide a personal service that you wouldn't receive from larger firms, so I would have no hesitation in recommending them as estate agents.

NEIL · 12 May 2020

★★★★★ 5/5

Trustpilot

We would highly recommend Callum &…

We would highly recommend Callum & Change Homes. Callum works around yours and viewers timescales, not his own; completing the majority of our viewings on evenings and weekends when working people are actually available. A big selling point for us over other agents was that as the Director, he doesn't just visit you at first to win the business and then pass across to other sale agents who turn up with a key and have no idea about the property - all viewings were done himself with knowledge of what he was selling.

Ben · 30 April 2020

★★★★★ 5/5

Trustpilot

Exceptional Service!

Having had a previously bad experience last year with an agent who monopolises the market in the area, we were incredibly cautious when appointing our next agent. We have been extremely delighted with our choice to use Change Homes. From the first appointment, Callum was very personable, showed excellent attention to detail and instructed us with a professional and proactive approach to selling our house. Throughout the process Callum has been incredibly efficient and organised in keeping us informed of viewings and providing feedback in a thorough and prompt manner. This has enabled a very quick turnaround from initial marketing to selling our home STC. Change Homes provide a modern approach for anyone wishing to sell their home and this worked really well for us. This is typified with the creation of a WhatsApp group which enabled us to contact Callum to provide information or enquire about progress at any time with a speedy response. This also helped to keep both my wife and I up to date and allowed for ongoing communication throughout the sale, particularly when we were unable to make or take calls due to work commitments.We would certainly recommend Change Homes and have been exceptionally pleased with the service. Thank you Callum!

Mr · 6 March 2020

★★★★★ 5/5

Trustpilot

Exceptional Service!

Having had a previously bad experience last year with an agent who monopolises the market in the area, we were incredibly cautious when appointing our next agent. We have been extremely delighted with our choice to use Change Homes. From the first appointment, Callum was very personable, showed excellent attention to detail and instructed us with a professional and proactive approach to selling our house. Throughout the process Callum has been incredibly efficient and organised in keeping us informed of viewings and providing feedback in a thorough and prompt manner. This has enabled a very quick turnaround from initial marketing to selling our home STC. Change Homes provide a modern approach for anyone wishing to sell their home and this worked really well for us. This is typified with the creation of a WhatsApp group which enabled us to contact Callum to provide information or enquire about progress at any time with a speedy response. This also helped to keep both my wife and I up to date and allowed for ongoing communication throughout the sale, particularly when we were unable to make or take calls due to work commitments.We would certainly recommend Change Homes and have been exceptionally pleased with the service. Thank you Callum!

Mr · 6 March 2020

★★★★★ 5/5

Trustpilot

A fantastic service - above and beyond!

We first met Callum when he showed us round a property. We were instantly impressed with his professional and friendly attitude and asked him to put our house on the market. Callum kept us fully updated at all times, always responded to our queries very quickly and once he found a buyer, he did a fantastic job liaising with other estate agents along the chain to ensure that exchange and completion took place successfully with the minimum of fuss. We would have no hesitation whatever in recommending his services.

Trevor · 23 April 2019

★★★★★ 5/5

Trustpilot

A new type of estate agent.

Having just “downsized” and moved to a new part of the country, I was delighted to find that Callum was the agent handling the sale. Charming, approachable, reliable and utterly professional, Callum works exceptionally hard. Nothing was ever too much trouble. Phone calls and emails received prompt replies. When missing documents threatened to disrupt the sale, it was Callum’s efforts that kept everything on track and moved things to a satisfactory conclusion. I would recommend Callum without reservation to anyone about to enter the property market.

Susan · 5 February 2019

★★★★★ 5/5

Trustpilot

Selling a property is never easy but…

Selling a property is never easy but I've been delighted with the way Callum and Change Homes have worked to make the process as easy as possible. The initial engagement was straightforward, professional and they worked tirelessly and attentively to help both me and the buyer get everything in place.Other than getting my property ready for viewing, I didn't need to do anything regarding marketing or viewings as these were handled for me. Negotiations were very smooth and Change Homes worked hard to make sure all parties were looked after. I was also impressed with the way that Callum was always available at short notice to answer questions and provide timely updates.I'd have no hesitation in recommending them.

Mark · 9 January 2019

★★★★★ 5/5

Trustpilot

Change homes took an immediate business like approach.

Change homes took an immediate assessment of my property, highlighted its potential,and took charge. I was guided through the process of marketing my property. The EPC was undertaken immediately as were the photographs for the brochure. I was kept informed as to the viewings and the feedback from the viewers. As time passed and I delayed the process by dint of not finding a suitable property for myself, I was kept in touch with the situation of my prospective purchasers, and reassured when they returned to familiarize themselves with my property, after so long.This enabled me to find just the right new home for myself. Change homes have liaised between me and my purchasers, despite Talk Talk being unhelpful.I am happy to recommend Change Homes to family and friends.

Dear · 10 August 2018

★★★★★ 5/5

Trustpilot

Certainly one of the best agents I have used

Very professional & always willing to help in any situation. Grace was my vendors agent & helped me through the purchase of my new property which she did not have to do & Im eternally grateful.

Diane · 2 August 2024

★★★★★ 5/5

Trustpilot

Excellent Experience

Really positive experience with Change Homes. Callum is very friendly and professional, excellent communication throughout the process. He did a great job with the house Open Day, helped us through the occasional hiccup, kept things moving and was always available for questions. Highly recommended!

Suzanne · 15 February 2024

★★★★★ 5/5

Trustpilot

If you are moving house

If you are moving house, then Callum is your guy! From start to finish Callum's client care was first class. As with all house moves, it can be extremely stressful however, Callum was always there to answer any questions and to deal with any issues anytime, day or night (unlike your high street estate agents).We honestly wouldn't consider instructing any other estate agent if we were to move house again in the future.Thank you so much Callum!

I · 10 April 2019

★★★★★ 5/5

Trustpilot

Callum was professional through and…

Callum was professional through and through. From the first meeting, to handing over the keys to the new owner, Callum had a calm and reassuring manner and was not phased by the complications of our purchasing journey.

Sarah · 4 June 2024

★★★★★ 5/5

Trustpilot

Having just purchased a property…

Having just purchased a property through Callum, I have to say that he was very professional and attentive through the whole process and it was indeed a pleasure to deal with someone who is quite simply a cut above the typical estate agency personnel.I always felt that Callum was in control and on top of every issue that arose and that gives you a level of confidence ,not normally found in the majority of estate agencies.

JOHN · 3 March 2019