Lovell Snaith reviews

★★★★★ 5/5

Trustpilot

Jo Bend was excellent in making my…

Jo Bend was excellent in making my choice of house very straightforward. She has a great personality and is very knowledgeable. She spent a lot of time with me and explained everything I needed to know. Looking forward to seeing Jo again and shortly moving into my new Lovell home

Linda · 1 September 2023

★★★★★ 5/5

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Buying a Lovell home

We have recently purchased a new Lovell home, and the whole experience was easy. This was in part due to the help and kindness of jaqueline mcphee the Lovell representative. She was down to earth, informative and easy to deal with. Always at the end of an email with prompt responses to any queries we had.

Karen · 2 May 2026

★★★★★ 1/5

Trustpilot

can't wait to sell

the property itself, the design choices we made we love, the layout is good and the kitchen is probably the best thing about the property because that is where positives end. The hand over on completion was embarrassing and really ruined an exciting time for us. On moving in we quickly noticed how badly sound proofed they are. We have made several complaints to customer service about the poor sound proofing from other neighbours. the way the customer service handle things are poor. we are in the current situation of hating our property. we cant wait to sell. I wish Lovell understood the seriousness of the problem we have instead of giving the 'get on with it' approach. we are taking things through NHBC. but, our aim, to get out of here as fast as we can. this being said, id avoid Lovell because once they got that deposit monies, you're just a plot number

TRP · 26 August 2024

★★★★★ 4/5

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I recently purchased a two bedroom…

I recently purchased a two bedroom property on a Lovell estate and am very happy. Our two sales reps Matt and Jo at Williams Park were great. Really lovely genuine people and helping us through the process as this was our first ever house purchase.

Lydia · 16 December 2023

★★★★★ 4/5

Trustpilot

Superb service from site staff

Superb service from site staff in respect of viewing, reservation, taking us through all the details etc. Special mention here to Piers whose knowledge and professional approach were extremely helpful. We award him 5 stars +.In respect of Lovell Homes themselves we cannot fault the layout of the site with ample space between the properties, which is unusual in this day and age. The only comment we would make is in regard to the show homes, which seem to be designed with upgraded items e.g. kitchen cabinets, worktops, sinks etc that all incur additional costs especially as they want 50% paid up front before exchange of contract, which they will not refund if anything happens and the sale falls through. Not credible Lovell Homes. Your homes, like other developers should also be sold with all flooring put down as part of the sales price as you cannot reasonably expect your potential purchasers to outlay thousands of pounds up front that they might lose; who can afford to do that?

Mary · 20 August 2024

★★★★★ 4/5

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I thanks to Sandy from customer care…

I thanks to Sandy from customer care ! I had quite few problems in my house and she help me out and resolved it !

Mohammed · 5 December 2024

★★★★★ 5/5

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Good customer service and took time to…

Good customer service and took time to explain all steps

Kayode-awe · 3 August 2026

★★★★★ 5/5

Trustpilot

Very Helpful and Supportive

We have been interested in the All Saints Green development and Amanda has been excellent throughout the process giving us help and support to get to the point of choosing our preferred house and plot. This professionalism gives us confidence in Lovell as a Company and is reassuring as we move through this big time in our lives!

Paul · 24 November 2022

★★★★★ 5/5

Trustpilot

Rob - Customer Service Engineer

Rob came round to make good some wall repairs for us. This is the second time that Rob has done some repair work to our home. He works in a very tidy manner and cleans up after himself. Rob has exceptional customer service and is extremely knowledgeable about the work that he does. If I ever need anything else done to our home it will be Rob that I’d request to do it. Thank you for taking pride and care in the work that you do Rob ⭐️⭐️⭐️⭐️⭐️

Emma · 14 August 2024

★★★★★ 5/5

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Very professional communication and…

Very professional communication and great service.

Dipanjan · 28 August 2026

★★★★★ 5/5

Trustpilot

Matt and Jo at Williams Park have been great

Matt and Jo at Williams Park have been great and so helpful throughout the purchase of buying our first home. They both explained the process clearly, made time for our questions and were supportive and cared throughout. Thank you so much Matt and Jo.

Rebecca · 23 December 2023

★★★★★ 5/5

Trustpilot

Did a great job on fixing a creaky…

Did a great job on fixing a creaky bedroom floor. The guys used their skill and experience to sort a problem which had turned out to be quite a big job. Neat and tidy and great finished result, looks like new. Many thanks to Maris, Rob and the decorator Jordan, all a pleasure to have around.

John · 13 December 2024

★★★★★ 5/5

Trustpilot

Not had any dealings with Lovell before…

Not had any dealings with Lovell before but really impressed so far. There hasn't been any of their employees who haven't gone that extra mile. Really impressed with the extras that you can add to make it your own. They seem very organised and notable how much information they give you upfront so no surprises. Come across as open and informative. Mainly we have been dealing with Dulcie who we rate very highly. She has been so helpful and patient in helping us making the property our own.

Enya · 5 August 2024

★★★★★ 5/5

Trustpilot

Jacqueline at Central Square

We had such a positive experience with Jacqueline at Central Square that we felt it was important to share. From our very first enquiry about reserving a property, she was incredibly helpful, welcoming, and informative. When we returned the following week to proceed with our reservation, her support remained just as consistent and reassuring.

Nicola · 30 April 2026

★★★★★ 5/5

Trustpilot

Great service from Andrew

Great service from Andrew the home maintenance man after waiting 9+ months waiting for our extractor fan to be connected and numerous visits from other Orbit homes and Lovell contractors and managers taking photos and making promises which never materialised then along came Andrew took one look at the problem went to screwfix got the parts and connected it all up in under 90 mins total he is a credit to Lovells.

Mrs · 28 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service well built house, been moved in for months now

We are absolutely thrilled with our new home at Oakwood Edge, built by Lovell. The build quality is fantastic, especially compared to our previous home with Taylor Wimpy. The layout is much more generous, giving us plenty of space to live comfortably. Our garden is massive, and the kids absolutely love it.The service we received when moving in was exceptional. Any minor issues we've had have been fixed almost immediately. We seriously can’t recommend this builder enough. The views and walks around here are lovely, and you'd be doing yourself an injustice if you judged the area based on the bottom of Mayfield. At the top, it's a completely different world, quiet, serene countryside right on your doorstep. The views are well worth a short walk to see. If you're considering a new home, Lovell at Oakwood Edge Mayfield should be at the top of your list as the development isn’t too big, it’s got the potential to be a fantastic self contained community if everyone who moves in makes an effort.

Andrew · 21 July 2024

★★★★★ 5/5

Trustpilot

We are I the process of buying a new…

We are I the process of buying a new Lovell home. The sales executive supporting us is Luke King. The experience thus far has been a real pleasure. Luke is professional and personable.We are very pleased with Luke's support and the house itself is beautiful.

Mr · 28 October 2023

★★★★★ 1/5

Trustpilot

They really are S***s

They really are S***s. I would strongly advise you NOT to buy a Lovell home. They are full of how they will do this and the other to help but when it comes down to it they dont care. Problem with the drains. Tough. Bad smell from the drains in the house. I was told I am not cleaning the shower and sink properly. Also you need to leave the shower door open and the bathroom window and the fan on. Problem with flooding in the garden - no chance you have had garden work done so not our problem even though it is due to cutting corners on the build. A large part of the site have problems with the drains - We must all need lessons in cleaning. A large part of the site have problems with the gardens flooding - tough. A most dishonest builders promising allsorts to rectify problems and then sticking 2 fingers up at you when you ask. KEEP AWAY FROM LovellAfter posting this Lovel asked for contact details so they could get in touch. Nothing about 3 weeks now how long does it take to pick up the phone.We have a problem in the cul de sac and customer service will not discuss it they are being really stand offish. So thought I try someone who could help resolve the issue and sent an email to the Managing Director of the North West, waited surely he would be able to discuss the issue and make a decision or give me someone to talk to who could. Ah, no. So wrote another email to him same again weeks now and nothing no contact at all. Why am I surprised. They are sweetness and light until you have done your NHBC questionaire and then stuff you. I have not changed my opinion they really are S***s

Judith · 15 July 2024

★★★★★ 3/5

Trustpilot

Got a flat that was okay- with some issues

Got a flat that was okay. The development has small roads. A few months settling the fire alarm would trip by its self. There was a leak in my ensuite. The ground floor had damp which is still being fixed as we speak. Transition to the management company was poor. There will be some issues if you get a lovell home. however they are livable.

Innocent · 24 September 2021

★★★★★ 5/5

Trustpilot

First time buying

I have been looking for my first home and from my initial appointment with Luke King i only have positive things to say. Luke was very informative and made for a great initial experience!

Sam · 4 June 2024

★★★★★ 5/5

Trustpilot

If you see the home you like go for it lovely development

Sales adviser David was very good on keeping me posted on progress, I was very happy with the outcome of securing the plot I wanted, I’m now looking forward to doing my choices and then finally moving into my new home, the whole experience so far has been very straightforward.

Gina · 5 June 2023

★★★★★ 5/5

Trustpilot

Simone has been very welcoming

Simone has been very welcoming, helpful and customer centric From the first call I made to make enquiry till now.She took us on a very smooth and easy journey. The 2 other ladies too were really very nice and friendly.

Temitayo · 5 February 2024

★★★★★ 5/5

Trustpilot

Lovells have been great throughout the…

Lovells have been great throughout the purchase and since we moved in. Initially Mandy helped us no end, especially with getting the conveyancers everything they needed. Since we have moved in Matt had been brilliant, double checking we are OK. We have only had one problem when the hot water had a blip, but one phone call and Lovells had organised for a engineer to be round within a couple of hours and everything was sorted within a couple of hours. We couldn't be happier and are so glad we have moved here.

Nat · 28 June 2024

★★★★★ 5/5

Trustpilot

My experience with Lovell Homes

My experience was excellent with Lovell's right from the start. The sales executive Dulcie Bayley was helpful throughout and kept in regular contact with me, updating me on progress. I love my new home and would highly recommend Lovell Homes

Edward · 21 January 2024