Lovell Snaith reviews

★★★★★ 5/5

Trustpilot

Brilliant experience with Lovell!

I’ve had the best, smooth experience with Lovell. I found the house I wanted, rang the sales team at Shawbrook Manor in Leyland and was greeted by Lisa. She was efficient, helpful, full of knowledge and absolutely lovely. Everything was organised and within a few days I had put down my reservation. Lisa has been in contact making sure I’m kept in the loop and has helped me out of hours when I needed it. Definitely a positive experience so far & couldn’t fault anyone.

Laura · 11 April 2022

★★★★★ 5/5

Trustpilot

So far, very impressed!

I moved into my Lovell Home new build on 21st March '22.From the outset, as my first 'new build' home I was quite sceptical of the quality and workman/womanship.I was 'allowed' to view the property on two occasions prior to my reservation.Suffice to say I was suitably impressed and went ahead and purchased the property.Going through the process I had a couple of unnecessary problems with the 'Sales' dept. These in my view were entirely avoidable such as delays in registering the property with Royal Mail. This caused difficulties in obtaining house insurance, broadband etc. During one of my 'viewings', I was greeted by two of the site Managers and a Director of Lovell's. All were content to chat about the specifications of 'my' house and the plans of the site as a whole.The workmen on site are pleasant and courteous stopping briefly to chat and enquire about my thoughts on the build.What I am most impressed with is that Lovell Homes are proactive in resolving any 'snagging'.To date, I've received phone calls from a lady in Customer Care and two personal visits from the Customer Care Manager, Emma, each actively seeking my views any matters that I'd like addressing. As with any new build, and a property settles and dry's out there are to be expected.In all honesty, this I have found most encouraging.I intend to update this review as time passes as the minor issues are resovled, but so far everything is great.I should add that I have no vested interest in Lovell's or any other property developer.

Nigel.Powell · 6 April 2022

★★★★★ 5/5

Trustpilot

Amazing developer with great customer…

Amazing developer with great customer service. The site manager is very helpful and if I’m to do it again, it’ll be with Lovell. Thank you

Tobi · 12 August 2026

★★★★★ 5/5

Trustpilot

Stephenson Grange Holmewood

Jo the sales advisor at the Stephenson Grange development in Holmewood is a credit to the Lovell company, she has been nothing but kind and professional every time we have met with her, and has gone above and beyond to help make the experience of buying our first home as stress free as possible. She made the reservation process enjoyable and explained everything to us so clearly which was so important to us having never gone through the house buying process before. She definitely deserves some recognition for all her hard work as she somehow manages to do all this with a smile regardless of how busy she is! (which is very, as each time we've had an appointment multiple people have turned up without appointments)

Charlotte · 4 April 2022

★★★★★ 4/5

Trustpilot

Impressive Show Homes at Blossomfields.

Caroline greeted us and after a few pleasantries we were given free access to the show homes. These were beautifully presented and it was evident a lot of thought had been given to the placement and number of power sockets to meet modern day living. The flow of the layout and the spacious bedrooms offering room for wardrobes as well as storage areas built into the design were other details that impressed. Our only issue was the lack of availability of homes that would be completed within our time frame. We left rather disappointed but decided to return a few days later to look at the Newbury 3 bed detached but finally decided on the 3 bed detached Pavenham because it better met our needs, albeit more expensive and wouldn’t be ready for several months. Caroline patiently answered all our questions and showed us all the site and individual property drawings to ensure we were entirely satisfied with our decision. She was professional and efficient throughout the reservation process. She also kindly indicated that there was a good demographic spread already among the purchasers, some with teenage children on the development that our daughter could meet. She couldn’t have been more helpful We can’t wait to get into our new home!

David · 4 April 2022

★★★★★ 5/5

Trustpilot

What an amazing experience

What an amazing experience - after visiting a development with a different company and being made to feel like we were something the sales person had stepped in - we visited this development - what a contrast! We couldn't have been made to feel more welcome. Sharon was wonderful, so helpful, informative and made us feel so 'at home'.The minute we stepped foot in the house - we knew it was the one for us.I would definitely recommend Lovell if your looking for your new home.

Lisa · 15 March 2022

★★★★★ 5/5

Trustpilot

Great Experience

We went into the Louth sales office yesterday to reserve our first home. Luke travelled over from across the bridge to help us and made the experience so easy and enjoyable. Everything was explained in detail and any questions were answered, leaving no stone unturned. Overall a very pleasant experience and we are thoroughly looking forward to the rest of our experience buying our home with Lovell!

Consumer · 9 July 2023

★★★★★ 5/5

Trustpilot

Lovell Homes Review

I would really recommend anyone buying a house to go to Lovell Homes. They help the best they can and really care about their buyers.

Kajus · 9 August 2026

★★★★★ 5/5

Trustpilot

5 star Builder/ Customer Care

We were first time buyers who just bought a house from Lovell at Weston-super-Mare (Foxglove meadows). It was such a pleasant and smooth journey throughout from every aspect of the buying process that everybody would go through. We always tell the lovely Lovell people that how brilliant they are. So I thought I should tell the world too!I can not forget the way we were treated on the very first day! Very professional, no pressure or what so ever, ready to listen, very helpful and same time being proactive. Professionalism can be seen from each and every staff you speak with. We are so delighted and pleased that we hadn’t had any nightmares that people often talk about when buying houses. I cannot appreciate and thank them highly enough!I should mention Ceri, Gaynor and Debra from Sales and Marketing while Benjamin and his team from the project whom we have met so far. Thank you all and best of the luck!

Thusi · 1 March 2022

★★★★★ 5/5

Trustpilot

Happy homebuying

We liked the look of the site from the beginning and eventually signed up for information online. It was very helpful and provided a number we could call. From that moment everything just flowed. We found your staff,on the telephone and in the office, to be very helpful, especially Ann Marie. Ann Marie explained everything in such a way that we had few questions and as we were first time buyers she was excellent in helping us understand the process. We are very happy with the way in which we were treated, it made a very stressful situation so much easier. Of course the best thing is that we feel secure and happy in the purchase of our new home. Many thanks.

MRS · 26 February 2022

★★★★★ 5/5

Trustpilot

Lovely homes Excellent company to deal with

From the first enquiry Simone from the marketing and sales helped us in every way she kept us informed regularly with updates and recommendations

Denise · 14 August 2026

★★★★★ 5/5

Trustpilot

Share my good experience with Lovell Homes

This is my first time to buy new built and I think I am lucky to choose Lovell Homes.With no experience on buying new built, I have a lot of questions covering the buying process, the property details, the reservation ..... However, related staff are just so patient, resourceful with up-to-point and timely replies. I would like to express my heartful thank you to Caroline and Graeme who brought me with this pleasant experience. I have no hesitation to recommend Lovell Homes to my friends and Lovell will surely be my first choice when I have another chance of buying.

Ms · 20 February 2022

★★★★★ 1/5

Trustpilot

Spoke to them about poolhouse Road…

Spoke to them about poolhouse Road wombourne development they could not care less about people do not buy a house in this location there is no transport links no school's no doctors no dentist available.

David · 27 May 2026

★★★★★ 5/5

Trustpilot

Amanda at All Saints Green Stradbroke…

Amanda at All Saints Green Stradbroke Suffolk has been amazing helping us with the purchase of our new home. Any queries and questions have been answered quickly, and she has made the process very easy and straightforward. The addition of photos keeping us updated of the progress of the build has been a fantastic and welcome treat and we look forward to moving into our new Lovell home 🏠

Jackie · 22 April 2023

★★★★★ 3/5

Trustpilot

Sales was ok, after care very good and house great.

Sales was ok, nice people but constantly needed reminding about things you’ve asked. Sometimes ask the same question over and over to get responses. Knowledge of the home and process wasn’t to what I expected. I think sometimes I knew more details of the property than sales. Sometimes they’d also go back on their word. Whilst reserving the plot, we were told we could have the Key Worker scheme (gives up possibly £4000 towards the home?). Closer to picking our options we were told we couldn’t have this, were never eligible and wouldn’t be having it. When questioned because this was a big incentive to have the home, we had a call from a lady who I believe to be an area/regional manager. Extremely rude, arrogant and unprofessional person. Told me that if we don't want the plot that’s fine because many other people will have it without the scheme anyway. How’s she deals with customers and represents Lovell to the public I’ll never know. Site management team were ok. Site manager sometimes dismissing your views. Says something would be installed e.g a fence out front, reminded of this months later and got told we never had the conversation and that I’m basically lying. Trainee site manager and rest of the team excellent, accommodating, organised, efficient and good to deal with. Listened to your issues and got them resolved without question. The actual Lovell Customer Service team were brilliant. Couldn’t fault them. Emailing was quick, snags never questioned, always booked trades people in. Biggest issue was the trades people actually arriving. Lovell always chased this up though and didn’t happen often. House build was good. We had a snagging company come in to overlook the house and Lovell knew this whilst it was being built. Maybe more attention given because of this knowledge? Many snags found, but nothing major and said it was a good house and one of the best new build he had inspected for a while. Nothing worrying and all cosmetic. Biggest issue was the finish in painting etc. It wasn’t good. I re-painted the hallway and some other rooms myself because it would be a better finish.Turfed the garden myself. Top soil wasn’t the best, lots of debris in it which needed removing. No issues with the home has arose as of yet and we are very happy with it. The initial process of purchasing could be more “buyer friendly”, more professional, better organised and more updates given along the way. The customer service just needs improving. It feels like once you’ve bought and reserved the home the effort stops because they already have your purchase.

Joshua · 28 January 2022

★★★★★ 1/5

Trustpilot

Very poor Customer Care following purchase

Bought a house on the Stephenson Grange development almost a year ago and still have many snagging issues outstanding. These were noted on the day we got our keys and have still not been fixed. Customer Care not bothered, although they do keep making appointments for Lovell operatives to resolve the issues, they do not turn up without explanation. Sales and the guys on site are great, but Lovell’s aftercare is shocking. Avoid.

Josh · 28 November 2022

★★★★★ 4/5

Trustpilot

Beautiful Home, After-care could be better

Very well built and beautiful homes with clever planning and design. Majority of homes have very decent gardens, are not overlooked and absolutely do not feel like a copy&paste new build you can see elsewhere.Aftercare is a bit chaotic but issues do tend to be small, although the small issues can grow with the time it takes aftercare to arrange anything.

Joe · 13 November 2023

★★★★★ 5/5

Trustpilot

Really pleased with the workmanship…

Really pleased with the workmanship from Jordan the painter and decorator for the Eastern region. He worked really hard correcting our poorly plastered walls and paintwork in our hallway. Jordan is very thorough and has a high attention to detail. The quality of the finish has greatly improved. Thank you Jordan!

Ellie · 10 May 2024

★★★★★ 5/5

Trustpilot

Jordan Painter & Decorater. Williams Park, Wymondham.

Snags at Williams Park, Wymondham. Jordan was super friendly yet so professional. He listened to any concerns that we had and went above and beyond to put things right. I can’t fault Jordan’s quality of work, clearly very skilled and takes pride in what he does! Very satisfied, thank you Jordan!

Georgia · 26 April 2024

★★★★★ 4/5

Trustpilot

Home

The move into our new home went reasonably well considering we have not previously moved for some circa 30 years. The staff at Lovell have been extremely helpful thus far albeit there are still a number of issues to be resolved which is to be expected in a new build property. The sales lady Cathy was very professional and courteous on the day we took up residence and endeavoured to assist in ensuring that everything was perfect for us which we found very reassuring.

David · 1 September 2021

★★★★★ 4/5

Trustpilot

Helpful and Professional

The guys who attended my New Build property for snagging issues were first class. I’d particularly like to mention Andy B, who was polite, clean and tidy and extremely helpful. Also Joanne at the office was very friendly and able to assist with rescheduling appointments at short notice.

Joseph · 21 January 2026

★★★★★ 1/5

Trustpilot

Avoid Lovell Homes

Myself and my partner recently completed on a Lovell home. It has been the worst decision we have made. Lovell have handed over a very poor quality home and as a company have zero customer care. From the start of our journey buying our home it has been dreadful. The sales team made it beyond stressful and now living in our home we have had no contact from the customer care team unless we chased them up. Not to mention the house was handed over absoutley filthy, a brand new house should be clean nearing spotless. Our house was the opposite. I would not recommend buying a Lovell home to anyone. Believe the negative reviews, we wished we had. The snags in our home are more than snags, the whole house is poorly plastered and decorated amongst other things. We are lost for words for how we have been treated. We have made a official complaint and are yet to hear back, clearly a unhappy customer isn't as important once money has been exchanged.*edit* Our additional details have been passed as requested. Our complaint was not taken seriously extremely poor response and refusal to accept responsibility or offer any sort of compensation regarding the many issues we experienced. In efforts to fix the house many appointments were made with various workmen from LOVELL resulting alot not turning up as planned or point blank refusing to do work. Everything is a fight with the company it is exhausting. We are still waiting for our "snags" from Nov 2020 to be completed. Not only do we stand by our review, our opinion if anything of this company is worse than before.

Miss · 12 August 2021

★★★★★ 5/5

Trustpilot

Outstanding

From the very beginning that we purchased the house in Hopton, everything went smoothly. Debbie from sales was very helpful whenever we have questions and always kept us updated with regards to the house. Matt the Site Manager here in Hopton was really a nice guy, he has been very helpful since we moved and gave us a first class service - Martyn

Martyn · 17 July 2023

★★★★★ 5/5

Trustpilot

Telburn Way Purchase

Rosann has been wonderful and informative in our early exchanges of first reserving our plot and organising our first face to face meeting where we we able to discuss extras for our new home. Nothing was an issue and made the family feel welcomed and catered for with refreshments and her secret stash of buscuits. So far exactly what we would hope for from the builder and looking forward to seeing how our house build progresses

BWard · 6 March 2022