Every review we hold for the Snaith office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotOver 2 years and still not resolved
We have waited over 2 years for a rendering issue to be resolved , Lovells appear to have no control over their sub contractors, Customer care appear to fudge the issues in the hope that the homeowners will give up on snagging issues .Our rendering issue was caused solely by the subcontractor and is still unresolved.I would never again buy from a large developer.
W · 22 September 2022
Agent replied · 11 June 2024
Thank you for your review and we are sorry to hear the render issue has taken so long to resolve. We understand the contractor in question is returning to complete the work and apply a final finishing coat which should resolve the issue and we are of course trying to ensure this is completed as soon as possible. Once again our apologies for the length of time this has taken.Lovell Homes
★★★★★ 5/5
TrustpilotReservation
Rebecca was extremely helpful. She was very informative and answered all of our questions.
Ryan · 5 December 2022
Agent replied · 24 August 2024
Thank you very much for your 5 star review Ryan. We are so very pleased to hear your positive comments about Laura and Kathryn. Your review has been passed onto them and I am sure they will be thrilled to read your kind words. We look forward to welcoming you into your brand-new Lovell home and we hope you enjoy your kitchen. Kind regards, Lovell Homes
★★★★★ 5/5
TrustpilotRosann has been fantastic
Rosann has been fantastic throughout the whole buying process and has been very helpful with every query or request we have made.
Robert · 5 December 2021
Agent replied · 11 June 2024
Thank you for your review Robert, we will be sure to pass your comments onto Rosann.Kind regardsLovell Homes
★★★★★ 5/5
TrustpilotCustomer Care after sales
Tom from Customer Care came to fix a 'knocking' in our ensuite.He was punctual, polite and very efficient. All the Lovell Customer Care Team we have met are helpful and professional.
Customer · 5 November 2024
Agent replied · 27 December 2024
Thank you Helen for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Tom.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Tom and to our customer care team in the region, who we know will be really happy to read them. Thank you again Helen, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotPhone lovells as shower door loose and…
Phone Lovells as shower door loose and needed fixing back on. I was informed there was a Lovells guy on site at moment and he would come look. Whithin 1 hr he came and sorted. GREAT SERVICE (as usual from Lovells).
Barry · 21 May 2024
Agent replied · 11 June 2024
Thank you Barry for leaving a lovely 5* review for the work which was carried out on your home at St Edmund's Park in Acle.It's great to read your comments on the service which you received and the quality of work carried out. We have passed your comments on directly to our customer care team in the region, who we know will be happy to read them.Thank you again Barry, we hope that you are very happy in your new Lovell Home!The Lovell Team
★★★★★ 5/5
TrustpilotReserving my new Lovell home was a very…
Reserving my new Lovell home was a very pleasant experience. Ellie, my sales executive was extremely polite, patient and helpful, especially when choosing my fixtures and fittings. All in all, she made the experience very memorable!
Christine · 16 August 2024
Agent replied · 11 June 2024
Thank you Christine for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about Ellie, and we have passed your comments directly onto her. We know she will be very happy to read them.Thank you again Christine we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 5/5
TrustpilotThe Sales Executive Mandy Allen was…
The Sales Executive Mandy Allen was very friendly, efficient, professional.The information and overall service received was exemplary.G.R Riddock
Gordon · 13 June 2022
Agent replied · 11 June 2024
Hi Gordon,Thank you for taking the time to leave Mandy such a positive review. Its always lovely to hear from customers acknowledging the high level of service and attention shown by our sales team. We will be sure to pass on your very kind comments to Mandy, who will be over the moon, along with giving Mandy the recognition she deserves. The Lovell Team
★★★★★ 5/5
TrustpilotJordan did a great job sorting all of…
Jordan did a great job sorting all of the snags we had, was very thorough and took a lot of care. Very happy, thank you
Jessica · 8 January 2026
★★★★★ 5/5
TrustpilotGreat service
Hyacinth Harris was very helpful and informative.
Doru · 29 June 2023
Agent replied · 11 June 2024
Thank you for your review. We are glad Hyacinth was able to help and support you through the process of buying your new home. We will ensure to pass on your comments to her and the teamKindest RegardsLovell Homes
★★★★★ 5/5
TrustpilotExcellent support and communication…
Excellent support and communication from all the team at Royal Victoria Court, Newport Gwent.Extremely helpful and professional in managing my complicated situation.The whole team are a credit to the company
MRS · 13 November 2024
Agent replied · 27 December 2024
Thank you very much for your 5 star review. I have passed your positive feedback onto the sales team at Royal Victoria Court who will be thrilled to read them. Kind regards, Lovell Homes.
★★★★★ 5/5
TrustpilotAnne & Gill from the sales office on…
Anne & Gill from the sales office on the Lovell sandcastles Development in Scarborough have been amazing & made our decision to down size an easy one.Can’t thank them enough 😊
Mrs · 28 October 2024
Agent replied · 27 December 2024
Dear Mrs Hodgson we are delighted that you feel happy with the support and services Jill and Anne provided you both. We strive to make everyone of our customers feel confident in their decision to purchase a Later Living by Lovell home and the team will continue to support you every step of the way. We aim to ensure your new home is just as you want and is truly the start of a happy and healthy next chapter in your lives. Many thanks, The Later Living by Lovell Team
★★★★★ 5/5
TrustpilotI am on halfway now
I am on halfway now, but wanted to thank Lisa Fairhurst (Trinity Walk) who handled us nicely.
Vahagn · 21 June 2022
Agent replied · 11 June 2024
Thank you for your kind comments Vahagn which we will pass on to Lisa. We look forward to welcoming you to your new home at Trinity Walk soon!
★★★★★ 5/5
TrustpilotWendy and the team at the site were…
Wendy and the team at the site were fantastic and helped me secure the property I was looking for .
Jon · 22 January 2022
Agent replied · 11 June 2024
Thank you for your review. We hope you enjoy your new home. Lovell Homes team.
★★★★★ 1/5
TrustpilotAwful after care service
Awful after care service. still waiting 2 years on for snags in my kitchen to be fitted. have tried to call numerous times and sent numerous emails and just getting ignored. avoid and go with another builder.
Harrison · 9 July 2024
Agent replied · 27 December 2024
Thank you for leaving a review. We are really sorry to hear that you feel this way about the level of service you have received from Lovell since moving in to your new home.Your review and comments have been discussed with our customer care team, and your warranty provider Flagship have been in touch.Kindest RegardsThe Lovell Homes Team
★★★★★ 5/5
TrustpilotGreat aftercare
Fantastic experience of great aftercare from Jordan at Williams Park, rectified a few small issues which now look great. Really pleased with the positive attitude and cheerful service.
Gareth · 25 November 2024
Agent replied · 27 December 2024
Thank you Gareth for taking the time to leave such a lovely 5* review for the service which you have received from our customer care team in East Anglia, and the work which was carried out on your home by Jordan.We are so pleased to read all of your comments on the service which you received from our team and the quality of work carried out. We have passed your comments on directly to Jordan and to our customer care team in the region, who we know will be really happy to read them. Thank you again Gareth, we hope that you are very happy in your new Lovell home.The Lovell Team
★★★★★ 5/5
TrustpilotJoanne at wymondham site
Joanne at wymondham site Was very helpful, nothing is too much trouble and talked us through every stage . Would definitely recommend and looking forward to our new home
Rosemary · 10 November 2024
Agent replied · 27 December 2024
Thank you for leaving a lovely 5* review of your experience with Lovell Homes at William's Park in Wymondham. It's wonderful to read your comments about our team, and we have passed them on directly to Joanne, who we know will be very happy to read them.Thank you again, we hope that you will be very happy in your new Lovell home!The Lovell Team.
★★★★★ 1/5
TrustpilotSince buying my Lovell home in November…
Since buying my Lovell home in November 2022 I have had 11 leaks. I have had nothing but issues and they often want to put a plaster on issues rather than actually doing a proper repair. Lovell’s customer care and tradesmen also do not work after 4pm so you will often need to take time off work or ask family when any repairs or visits take place and they are not willing to make any repairs at the weekend or after working hours.
Courtney · 22 November 2023
★★★★★ 5/5
TrustpilotLovell
Great experience everyone very professional and kindWould recommend lovell to anyone, will be looking to see what other sites you have coming upCustomer care worker tom did great job, very well mannered he’s credit to your company
T · 27 June 2024
Agent replied · 24 August 2024
Thank you for taking the time to leave such a lovely 5* review for the work which was carried out on your home in East Anglia, by Tom. We are so pleased to read all of your comments on the service which you received from Tom and the quality of work carried out. We have passed your comments on directly to him and to our customer care team in the region, who we know will be really happy to read them. Thank you again, we hope that you are very happy in your new Lovell home. The Lovell Team
★★★★★ 5/5
TrustpilotI felt that everything was explained to…
I felt that everything was explained to me in a clear and concise way. I asked a lot of questions and Dom the sales advisor was brilliant, very helpful, friendly and not at all pushy. Overall, everything was handled in a professional way and the experience has been very positive and complety stress free so far.
Ursula · 9 April 2023
Agent replied · 11 June 2024
Thank you for your review, I will make sure to pass your kind comments on to Dom and we look forward to welcoming you to Hatfield Rise!Kind Regards,Lovell Homes
★★★★★ 4/5
TrustpilotClicked **** should have been *****
I was kept fully informed at every stage of the process by a very professional team at Lovell. Well done.The agents appointed to advertise and facilitate viewing etc. were less that professional and their staff could do with more custoner focused training.
R · 22 March 2024
Agent replied · 11 June 2024
Thank you for your positive review, we have passed your comments on to our Sales Team. We have also noted your comments with regards to our referral agents and will be addressing this with them directly. Thank you,The Lovell Team.
★★★★★ 5/5
TrustpilotThe sales is very good
The sales is very good, especially Jade very helpful !
Wong · 22 January 2023
Agent replied · 11 June 2024
Thank you for taking the time to write your review. We have passed your lovely feedback on to Jade. Many Thanks, The Lovell Homes Team
★★★★★ 1/5
TrustpilotPoor after sales…Lovell Scotland
Following an unsurprisingly easy house purchase, we have had issues getting snagging issues completed within an appropriate time. Understandably some issues are not urgent but lack of heating/hot water/water ingress due to lack of DPC are quite urgent. Lovell however seem to have little interest in after sales Customer support. Not the service of a 5 star house builder . This is an issue across the development, not just our experience.
Jennifer · 25 March 2021
Agent replied · 11 June 2024
Hello Jennifer and thank you for your review. We're sorry to read of your concerns regarding the service you have received with your home. This isn't the type of feedback we hope to receive and we'd like to look into this matter further.So that we can do this, and also verify your review for Trustpilot, we've requested some further details and we'd appreciate if you could please provide these details as soon as possible.Thank you again for your review, and for raising your concerns with us.Lovell Homes
★★★★★ 5/5
TrustpilotWe have had a wonderful experience with…
We have had a wonderful experience with the sales team at Lovell Homes. Despite of being first time buyers, we felt very comfortable with the entire process with ample explanations at every step. The people are vey active, and reply to every silly questions that pops up in your mind.
Rohit · 13 September 2023
Agent replied · 11 June 2024
Thank you so much for taking the time to write your lovely review. I have passed your comment to the team and they are delighted. Many Thanks Lovell Homes
★★★★★ 5/5
TrustpilotThanks for your positivity and…
Thanks for your positivity and constantly keeping us in the loop of things. Thanks for your care, Katherine for keeping the children busy during important discussion. Ceri, for the step-by-step information, guide and ever willing to help out. Tracy, for your positive mindset and organisation. Your team is amazing, you’re all the best!
Priscilla · 24 June 2023
Agent replied · 11 June 2024
Thank you very much for your 5 star review! I have passed your positive comments onto the sales team and directly to Katherine, Ceri and Tracy. We wish you all the best for the future and we look forward to welcoming you into your brand-new Lovell home.
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