Trusted Agent profile
★★★★★
16 reviews across 1 platform
625 Bearwood Road, Edgbaston, Smethwick B66 4BL
Paul Estates's Smethwick office at 625 Bearwood Road is rated 4.2 out of 5 across 16 reviews on 1 platform, including 16 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Smethwick office, from every platform, shown as written. First names only.
1/5
GoogleThey support unscrupulous landlords who don’t look after their tenants or property. Don’t take responsibility for issues that impact on neighbours who then have to resolve them. Allow landlords to hike up rent to an unreasonable level resulting in the abusive eviction of a young family.
5/5
GooglePaul Estates have managed my property for a number of years. The service offered has always been of a high standard and professional. Communication has been very good and he has supported me with tenants who disregarded the tennancy agreement and decided to do 'their own thing' in terms of decorating and making changes to my property. His legal team are supporting me with recouping money spent on returning my house to its former state.
1/5
Google3 year tenancy, no repairs carried out when asked. Poor admin. House had a dreadful garden on our arrival and Paul’s Estates tried to bill us £5000 to “put it right” on our departure. Asking for us to renovate someone else’s home at our expense to a better state then we received it in. Always take the side of rip of landlords and no care for tenants. Very poor and such a shame. Avoid.
5/5
GoogleGenuinely both so lovely. Always helped us sort any issue ( there was never many! ) quickly and promptly. Great landlord and property. Would 100% recommend
1/5
GoogleYou guys took £300 deposit from my grandad without giving him a receipt or giving him confirmation that the money was put in a deposit scheme. You refused to return his money because clearly the money wasnt a deposit since it was not put …
5/5
GoogleAmazing customer service. Highly recommend
5/5
GoogleThe previous review I believe is inaccurate, as the landlord I was happy to have new tenants but they changed their mind a few days prior to moving in, having paid a fee to secure and hold the property. …
5/5
GoogleOutstanding costumer service. Every time we had something to sort out on our flat, the guys there where willing to help. Totally recommend using their agency, they have high standards and always honest and cordial. We’ve been using their …
5/5
GooglePaul Estates have been a very helpful and considerate agency to have rented a home with, they have been professional and always available to contact the landlord during times of need in regards to the house. …
5/5
GoogleIf only they was more then 5 star because they did deserve more. Very helpful since day one, nothing to worry with them, they been always available even after office time. …
5/5
GoogleHighly recommended. Brilliant agency to work with. Thank you very much for all your help.
4/5
GoogleLiked it
5/5
GoogleRating only, no written review.
5/5
GooglePerfect staff
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Paul Estates's Smethwick office has 16 reviews across 1 platform: 16 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Paul Estates is rated 4.2 out of 5 across all 16 reviews, and 4.2 out of 5 on Google from 16 reviews, checked 9 October 2026.
Paul Estates, 625 Bearwood Road, Edgbaston, Smethwick B66 4BL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.