Trusted Agent profile · Slough
★★★★★
940 reviews across 3 platforms
46 High Street, Slough, SL1 1EL
Martin and Co's office in Slough, at 46 High Street, is rated 2.2 out of 5 across 940 reviews on three platforms, including 83 Google reviews rated 3.7.
Every review we hold for the Slough office, from every platform, shown as written. First names only.
5/5
TrustpilotTenants
This is for the Gloucester branch hallum has been an asset to me on finding tenants for my Propertys he has a brilliant eye for choosing the ideal tenants which takes all the worries away!!! Many thanks to hallum and the Martin &co staff for all there help .
5/5
TrustpilotGreat service!!
My experience so far with Martin and Co has been great! Liam has helped us in finding accommodation after very little help from other letting agents around Falmouth. After viewing a few properties with them they did not give up in helping us to find a home. They are polite, attentive and hardworking. They also have a website in which you can sign into your personal account to see all the information about your tenancy which is super helpful. We are looking forward to moving into our new home with thanks to Martin And Co.
5/5
GoogleReally bunch of lovely and helpful people. Special shout out to Calum who has been amazing with me throughout my journey with Martin & Co!!
5/5
TrustpilotExcellent Service the team are really…
Excellent Service the team are really friendly and personalise the service that you receive.Josh was really helpful and professional at the first viewing and Amy, Hannah and the team worked quickly and have been really officiant to complete our move Thanks so much
1/5
TrustpilotDO NOT DELETE/REMOVE HONEST REVIEW(S)
Why do Martin & Co constantly remove honest reviews?Is it because honest reviews give 1 (preferably zero) Stars?Martin & Co need to accept that their POOR rating is (and always be) higher than their Excellent/Good rating.Instead of deleting these honest reviews, strive for perfection in ALL Offices/Branches!
Hello Ms Lowe, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
TrustpilotExcellent
Having looked for a property for nearly 8 months, I had come to loath interacting with eattae agents. Martin and Co was a breathe of fresh air, specifically Claire in the Tamworth office, who was exceptional. Sadly we have not managed to get the deal away this time but I look forward to seeing what they have coming on in the future. She is a credit to this company.Ed
1/5
TrustpilotNot responsible
They are the worst letting agency I come across in the UK, they won’t respond to any complaint for months , we need to do multiple follow ups for any work to be done, they won’t bother about tenants issues / problems with the ongoing maintenance issues in the flat. I definitely never recommend to anyone to go with this agency.
5/5
TrustpilotHelpful and friendly negotiations!
Just going ahead with a property in Falmouth. Had the best help from Danielle Mankee who has got me the property I really desired. Very friendly and professional approach. Incredibly quick and smooth negotiations. Always at the end of the phone to help. Thank you Danielle!
4/5
TrustpilotGloucester
No issues what so ever! Me and my partner are first time buyers and we had all the support we needed from the company especially Adam Sambell. We are based in Gloucester and wouldnt hesitate to advise any other buyers to use Martin & Co. Thank you
1/5
TrustpilotUnprofessional
Unprofessional and difficult to deal with.
1/5
TrustpilotWant a laugh?
Currently sat in a house with patio doors that won't close, it's 0 degrees and also a security issue.They'll have someone come back to me in the morning apparently. No rush Martin and co.... I'll just gladly sit here with icicles on my balls!
Hello Paul, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
TrustpilotAbsolutely useless
Absolutely useless, phoned Friday and Saturday and was informed lettings would call me back, it’s not the first time it’s happened with this company either, called them since 9 this morning and nothing, how can you call yourself an estate agent is laughable
Hello Chris, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
1/5
GoogleAbsolutely rude and unprofessional. Just called at 17:16 to enquire about one of my properties I’m looking to sell. The lady who answered the phone said “it’s 7pm why you calling me at this time” the time was 5:16pm firstly and secondly your details on google do not specify your closing time. Lastly how unprofessional to answer the phone in this manner. If this is how you treat your clients before they’ve even instructed you, then definitely not worth a phone call. Plenty of other agents in Slough to visit. Thank You.
1/5
GoogleI do not recommend Martin and Co letting agent as they are not customer centric and do not understand the tenant requirements. The lift was not working whilst shifting and I mentioned about the delay to vacate and the Letting agent director Jagadish asks we have provided a full furnished house what else you need to vacate. They dont understand customer sentiments. I had reported a water leakage issue and it took 2 months to resolve it.! Not a great experience and I wont recommend them.
1/5
Trustpilotthis agency is not serious and it discriminates
this agency is not serious and it discriminates against disabilityafter several emails and 15 days of confirmation of reservation as well as confirmation of payment this agency has refused the reservation of a room for a disabled personDate of experience: November 17, 2022
Hello CTH, we are sorry to learn that you were not satisfied with the service provided by a Martin & Co office. To help us further our investigation, would you please email us your contact information and the name of the branch?Email: social.media@martinco.com
5/5
TrustpilotRecently used Martin & co to buy a new…
Recently used Martin & co to buy a new rental property and find me a tenant. Emily was first class and great help with the buying process.Janine was first class. Can’t thank her enough.Both very professional and I will certainly use them again.Thanks ladies!!
5/5
TrustpilotVery responsive Reading team
Very responsive team in the Reading (Whitley Street) office. Stephen Dyal has been particularly helpful in resolving any issues we have had, being on hand at any time, including coming out to fix our boiler at the weekend. Thanks Martin & Co Reading team!
1/5
TrustpilotPoor care of tennants
We rented a property through Martin and Co. Would never do so again. Despite problems with the property we didn't create a fuss and made the best of it. On leaving we left the property spotless but were charged for several hours of cleaning including cleaning of grout in the bathroom shower. Sure that was in the contract. But it really amounts to abuse of tennants and profiteering.At one point we were asked to allow the entry of a plumber to inspect the boiler. My wife came home early only to find the plumber in our bedroom, which was odd given the boiler was in the kitchen. The following week I noticed my passport was missing. It never turned up even upon leaving the property 3 months later. Martin and Co were rude and patronising on informing them about the missing passport, they couldn't understand why someone might take a passport. "Identify theft" clearly wasn't something they'd heard of. Disgraceful company. Avoid.
5/5
TrustpilotThe staff at the Cardiff office were…
The staff at the Cardiff office were great. But Steph was a legend! So polite, so helpful and great communication skills. Made it all so much easier. Having used a few places this office was the best so far.
1/5
TrustpilotI would not be writing a negative…
I would not be writing a negative review unless I thought it was necessary. If you are letting a property beware. It’s a shame I have to write this review because the initial move-in went quite smoothly. So for the first 8 weeks (throughout winter) the heating didn’t work. After many weeks, approximately 8. Of back and forth emails and telephone calls and going into there office to complain it eventually got done.So since leaving the property and trying to get my deposit returned, there have been a few discrepancies. Though firstly I would like to add that I had a tv on the wall, so had filled the wall holes with filler, though I never got round to painting over the small area. Though I have been told that I have to pay £300 for this to be painted, and the bathroom ceiling because of condensation ! £50 to mow a 6x8 ft piece of lawn And £150 to have the property cleaned. All of which was done thoroughly before I left. Which I have receipts for steam cleaning the carpets and painting the white walls of the property, both by highly reputable businesses in Leamington to bring back to the exact standards what were met when I arrived.This is ongoing and I’m refusing to pay the costs I’ve been presented with. Be aware.
5/5
GoogleMartin and co is a very good letting Agency. I have had an encounter with them while looking for a property to let. their terms are fantastic and the process takes the shortest period unlike my previous Agency, not forget the good staff they have.ng to mention. I would recommend anyone looking for a property to let to use the Martin &Co.
Thank you Alice for your kind words it was a pleasure working with you and we hope you have now fully settled into your home.
5/5
TrustpilotThis has been my first time renting a…
This has been my first time renting a property, I was dreading it! But Cerys has been professional and efficient. The whole process was painless. She explained everything and was really helpful. Definitely recommend Martin & Co. Fab team. Rochdale Branch
5/5
GoogleI have had bad experiences with estate agents in the past who only want your money and look at you as just another number. However Martin and co changed my perception of estate agents and I have felt my property has been looked after for me whilst being abroad. I would reccomend them highly to others.
1/5
TrustpilotAVOID WHEN POSSIBLE: DISCRIMINATORY AND UNPREFESSIONAL
AVOID WHEN POSSIBLE: DISCRIMINATORY AGENTSI have been looking for a property to rent for a while. On Monday morning I was refreshing rightmove when a property listed by this people appeared. It ticked all of my boxes, so I immediately (within 2 minutes of the property appearing online) I sent them an email showing clear interest and requesting a viewing, including my non-British name. I was emailed 6 hours later saying they'll be in touch. I did not get a reply until the next day in the afternoon, where I was told the property already had "a couple" of viewings, and most likely the landlord will take them (notice, no offers where made at that point). After that I called several times, once being told someone would be in touch with me and they never did. I was ghosted for another day until I was fed up and called on a Wednesday. On the phone they put on this pantomime of trying to help, they even offered me a (to be confirmed by current tenet availability) a viewing for the next day in the early morning. This was at midday Wed. I heard nothing about them until the afternoon when at 17:29, one minute before their offices close, the same agent that ghosted me all week send me an email saying a let was agreed. In a market that moves so fast, I was not able to get a reply in less than within 24 hours, even less a viewing!PLEASE AVOID! I hope there would be an official entity to which report this.
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