Every review we hold for the Slough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThere is a reason why this agency is rated so high over the others consistently, year after year. From the first phone call to the final completion, their initiative and commitment was outstanding. Starting with a realistic valuation, to providing regular feedback on viewings, precise communication, coordinating with the solicitors --everything was just perfect.
JOR team--you did a fantastic job in helping us sell our house in such a short period of time. Special Thanks to Andre Silva and Steve Jackson.
We could not have asked for more. Thank you!
TN · 13 October 2025
Agent replied · 12 November 2025
Thank you for taking the time to leave us this great review. It is truly appreciated.
★★★★★ 2/5
GoogleDisappointed. We were handed just a single key (without even a keychain) when buying our property, which really showed a lack of care. Andre was also pushy and rude, making the process uncomfortable. On top of that, we had to pay a £2,000 deposit during purchase as we were told seller had this criteria, refundable only after completion, but not something we’ve ever seen before and felt unnecessary. Overall, the experience left us disappointed.
Rockers · 13 October 2025
Agent replied · 12 November 2025
Thank you for your review. As Rockers Smart is not your name I am unable to establish the property you purchased. Firstly I can tell you all of our keys are securely tagged. However when some sales complete it is the owners who are holding the keys. They often only bring one to our office, leaving the rest at the property. I can only assumed this happened in your case. I am not sure why you think this shows a lack of care? With regards to the holding fee, this is something some of our buyers ask for. I believe the amount was £1000 and not £2000 and it was fully returned to you once the sale completed. Lastly I am sorry you felt a team member was pushy and rude. You could have brought this to my attention at any time. Whilst there is no excuse for anyone being rude, sometimes we have to be pushy to get sales done. In our industry we get to deal with brilliant professionals and motivated buyers and sellers. Sometimes however people do need a little push to ensure everyone's needs get met. Finally I hope you are happy in your new home.
★★★★★ 1/5
GoogleWhile I believe the team at JoR may mean well, the lack of professionalism, poor communication, and apparent staff burnout made an already stressful process significantly worse. I wouldn’t recommend them.
My experience was frustrating from start to finish. It took an unusually long time just to receive the memorandum of sale, followed by 6 weeks of complete silence, no updates to me or my solicitors. It was only after I chased them that my case seemed to resurface, and it turned out the buyers, who had claimed to be cash buyers, actually needed a mortgage (again, 6 weeks later). I wish this was caught earlier on in the process.
Things briefly looked promising again, but then I discovered the buyer had pulled out five days earlier and JoR hadn’t informed me. The explanation? One staff member had left and forwarded the message to another who was on leave, so it was missed. I was even told I could “go elsewhere because Andre was busy and tired”, so I did.
CJ · 23 May 2025
Agent replied · 12 November 2025
Thank you for your review. I am truly sorry that you clearly did not receive the high standards of service we aim to provide to all of our clients. We have used your feedback to learn and improve our processes.
★★★★★ 1/5
GoogleAvoid This Letting Agency at All Costs!
Our experience with this agency was nothing short of a nightmare. Despite maintaining our two-bedroom house in excellent condition, they constantly found reasons to conduct excessive inspections, sometimes even twice a month!
The letting agent, Josephine, was unbelievably rude and unprofessional. Even after I had a newborn, she insisted on unnecessary revisits, nitpicking over the smallest things, like minor marks on the wall. It felt like they were looking for any excuse to make our lives difficult.
The worst part? When we moved out, despite my husband fully repainting the house and having it professionally cleaned, they still kept our entire security deposit, claiming it needed “repainting.” This was pure exploitation.
I strongly advise anyone looking for a rental in Slough to steer clear of this agency. I’ll be sharing our experience across all relevant local groups to ensure others don’t fall into the same trap.
Tooba · 4 April 2025
Agent replied · 12 November 2025
Mr Tooba Iqbal
We carry out routine property inspections to ensure the properties we manage are well looked after so that our tenants can enjoy a comfortable and pleasant living environment and at the same time our landlords investments are looked after. When I came to do the property inspection with you I was extremely disappointment with the condition. I shared my concerns with you. Here is the actual email I sent to you afterwards:
I need to bring to your attention some concerns that I noted regarding the cleanliness of the property:
1. The Kitchen - this was very messy and not clean enough in places. The sink was overflowing with dirty dishes, the floor was dirty and the worktops were not clean.
2. The floors downstairs needed cleaning.
3. Pen/drawings on the wall in the hall. Please arrange for this to be removed asap and the wall repainted if necessary. Can I ask that you prevent your child from drawing on any of the walls in the house.
4. Please keep the house well ventilated, especially the kitchen and bathroom to prevent a buildup of moisture.
I understand that day-to-day life can be hectic, especially with small children however it is essential to maintain a satisfactory standard of cleanliness to ensure the longevity of the property and the well-being of all residents.
We kindly request your cooperation in addressing the cleanliness concerns identified during the inspection.
My team and I never enjoy having to raise matters of cleanliness with our tenants but it is part of our job. We always strive to do this in a caring and kind matter. I know I did this with you and your wife.
A follow up inspection was necessary. I delayed this following the birth of your second child.
When you left the house an independent Inventory Clerk carried out a move out inspection. From the issues identified he recommended that the full deposit was claimed. Main issues were cleanliness and the paintwork, yes you had painted sections of the walls and created patches everywhere. The owner had to get all the walls repainted. He was bitterly disappointed with the condition of the property when you left. The matter was sent to the Deposit Protection Service and they decided based on the evidence that your deposit should be given to the Landlord.
In light of the above Mr Tooba Iqbal I am not sure how you came to the conclusion that you maintained the house in excellent condition as clearly you did not.
★★★★★ 5/5
GoogleRecently sold my property with Steve and his team at Jackson O’Rourke. By far the best estate agent i have used. Honest and reliable keeping us up to date on progress through the journey.
Big thanks to Ryan and Tegan who really supported us and went the extra mile.
If you’re looking to sell a property and want the best then it is Jackson O’Rourke.
Steve · 16 August 2024
★★★★★ 5/5
GoogleGreat experience selling with Jackson O'Rouke. Was kept informed the whole way through and would highly recommend!
Christina · 16 February 2026
★★★★★ 5/5
GoogleExcellent to work with - having had less-than-ideal dealings with estate agents in the past, I feared my first home purchase would be a painful experience. But Ryan was friendly, helpful and kept everything straightforward for me, so that it was actually a joy. I will be recommending to friends.
Lee · 14 March 2025
★★★★★ 5/5
GoogleSold my property with Steve and his team at Jackson O’ Rourke. By far the best estate agent I have ever used and would highly recommend. Kept me updated through the whole process with some helpful advice along the way. Big thanks to Ryan …
Steve · 16 April 2025
★★★★★ 1/5
GoogleAVOID If you are a selling your house! Really nice guy but he is basically a scammer.
After going to a few different agents we spoke to Jackson’s as they seemed to be selling a lot of houses in Cippenham. First of all he is a really nice guy but don’t let that fool you because what he tells you is complete misinformation.
He told us some dribble about how because the walls are made out of concrete 75% of mortgage companies won’t mortgage the house. He told us he would only sell our house at £450k
When everyone else came in at around £500k. The house ended up selling at £490k.
For a guy that grew up in Cippenham it’s shameful to see him driving the prices down.
If you are trying to sell your house fast then I would maybe recommend but by the sounds of it he can’t be trusted to tell the truth.
Thanks for listening and I hope this helps 😊
Callum · 19 November 2023
Agent replied · 16 June 2024
I'm sorry you felt the need to write such a personal attack on me, you've clearly been encouraged by one of our rival estate agents to do so. What really confuses me are the figures you've reported. During our 30 minute conversation (the only time I've ever met you - which is a completely free informal chat by the way) I suggested listing the property at £475,000 and I put this in writing to you on the 5th April 2023 including six comparable properties to justify my valuation. You told me that some of the agents you had around had valued the property at £550,000. Turns out my valuation was £15k lower than you actually achieved but the sold amount was £60k less than they recommended! I hope you've left negative reviews on their websites too, because here lies the real problem..agents being dishonest and overvaluing properties! You could call them the real scammers.
I hope everything goes well with your sale.
★★★★★ 1/5
FacebookPlease avoid this estate agents like the plague. We rented a property for 1 year and the owners decided to sell the property during our tenancy. The estate agents were very rude and threatening during the whole process. This was because we couldn't give them access to the property as and when they wanted as we were both at work and had our own commitments on days off. We didn't feel comfortable giving them the key for other people to walk around our home. Jo sent us emails saying that she would serve us notice that she was going to come round for the viewings even though this was illegal.
During the tenancy our washing machine broke, we reported it. Jo said that the landlord doesn't have to replace but unfortunately for her I am not stupid and I know the law. Jo has a lack of care for her tenants as she always tried to get everything in favour of the landlord even if that means she isn't following the law!
Jo even made an issue when we had a dog living with us although on the original advert it did not say "no pets". There has been a new law that landlords can't stop tenants from having pets if the property is suited. Given a 3 bed semi detached house with a huge garden I think the house was very adequate for my very well behaved dog so it was a total non issue.
We were struggling with our finances towards the end of our tenancy due to having to find a new home. We could not afford our last month's rent and we communicated this with Jo and her team with plenty of notice. Again Jo was ringing us multiple times a day, sending us threatening emails and letters.
Before the tenancy ended I emailed Jo regarding the checkout and handing they keys back. Again she couldn't agree on a time that suited both, us and her so I suggested that I would post the keys back to the estate agents.
You should feel at ease to contact your estate agents not a constant battle and having to provide evidence that what they are saying is incorrect.
Samantha · 13 November 2021
★★★★★ 5/5
GoogleVery impressed with all the team at JacksonO’Rourke, and wouldn’t hesitate to strongly recommend them.
All of them were professional, and gave realistic expectations about the process, and were always very pleasant and personable.
Their knowledge of the buying and selling system, faced with Covid, plus the June 30th end of Stamp Duty madness.was so reassuring
They were also able to pull a rabbit out of the hat, with finding a June 30 th removal team on the day.
Thanks to Steve, Andre, Ryan, and particularly Tegan, for everything, managing any frustrations, and keeping me in the picture at all times.
No business is easy these days, this organisation deserves great success, and I am delighted to recommend them.PositiveResponsiveness, Quality, Professionalism, Value
Kevin · 24 August 2021
★★★★★ 5/5
GoogleOne of THE best estate agents not only in Slough but in the whole of the Berkshire area!
Steve and his team provided me with an extremely professional level of service. My property was placed on the market very quickly and within a week I had an open house of 12 viewings booked which resulted in 2 offers at the full asking price.
Moving house is stressful at any time but it was amplified even further because of the pandemic. Nevertheless my sale completed within 12 weeks and Steve and Co kept me fully updated throughout the whole process. Highly recommend using them if you're thinking of selling or renting your property
Nesh · 17 June 2021
★★★★★ 5/5
GoogleWe had a very good experience with Jackson o' Rourke, when we were looking for a house to buy. The whole team is friendly and polite. Tegan was the one, who assisted us! He was a very professional, always helpful and he made the whole process as painless as possible. Thank you so much Tegan!
Great service. Great people. Highly recommended.
Lucyna · 17 June 2023
★★★★★ 5/5
GoogleHighly recommend Tegan, he's such a lovely agent who went above and beyond to support in my first home buy. Tegan communication was excellent and overall great person to have shared this experience with. No matter the ask, Tegan was always there and was more than happy to support!
Deega · 21 August 2023
★★★★★ 5/5
GoogleA massive thank you to the entire team for the help we received with the sale of our flat. It has been somewhat a lengthy process but you have all been amazing. Andre! thanks for putting up with me, I appreciate everything you have done. Not forgetting Tegan, Ryan and Steve. Sincere thanks.
Emmah · 16 April 2025
★★★★★ 5/5
GoogleThanks to all team members Really appreciate your support everyone so cooperative
Shirazi · 16 March 2026
★★★★★ 1/5
GoogleJo the owner is extremely rude and unprofessional, from the beginning to the end of our tenancy she was extremely difficult to deal with if things didn't quite go her way. She lied on many occasions and only when we pointed out that we knew our rights did she do the right thing. Avoid this company at all costs!!!NegativeProfessionalism
Jack · 24 August 2022
Agent replied · 16 June 2024
It is always difficult when we have to give Tenants notice to leave a property. Moving a dog in without permission and failing to pay the rent always makes these matters much worse. I know that my team and I were professional throughout your tenancy which thankfully has now ended.
★★★★★ 5/5
GoogleWe owe our move to our dream home to JOR! From my first conversation and valuation through to completion they made the process as easy as possible. We weren’t 100% sure about selling and asked that they spoke to only a few potential suitors …
Ant · 16 April 2025
★★★★★ 1/5
Googlevery disappointing experience with these thank god that we rented another property now.
Aqeel · 1 April 2025
Agent replied · 12 November 2025
Aqeel Raza, you are not on our database and therefore I am not in a position to respond.
★★★★★ 5/5
GoogleI've been using JOR to manage letting my house out for the last 18 months - couldn't be happier with the service. Mags is a joy to work with and I can be secure in the knowledge that everything gets sorted quickly and efficiently.PositiveResponsiveness, Quality, Professionalism, Value
Steve · 24 August 2021
★★★★★ 5/5
GoogleAfter several months of dealing with 5 other Estate agents, I finally contacted JR. They were in a different class. Tegan arrived, conducted a valuation left my home and within a couple of hours had arranged a viewing for the following …
Wendy · 16 April 2025
★★★★★ 1/5
GoogleWorst Estate Agent ever and utterly atrocious! Would have given 0 stars if the option was available.
Apparently from reading one of the employees background on their website: 'Jo has an extensive background in the Operations and Customer Service sectors'. Sounds to me more of a retail/warehouse persons CV that works on a till in a grocery store 🤔
To any unlucky person(s) that end up renting a property from these circus clowns, I wish you the best of luck. You will need it. But please make sure you make the time to go through the inventory check as they like to blame it on the tenants of any issues including 'small marks' on a wall to steal your hard earned cash. Any excuse to deduct money from your deposit and leave you with nothing!
Don't know where they find some of their Landlord/Landladys from either! Inexperienced just like themselves.
Tee · 17 June 2022
★★★★★ 5/5
GoogleHave recently moved a flat on full management from another agent and the team are like a breath of fresh air. Everything was straightforward, they keep on top of things, and keep me informed. Wish I'd moved sooner.
Frankie · 17 June 2021
★★★★★ 5/5
GoogleVery professional team. Steve was very informative from the start and I would like to mention Tegan who was great with all the many viewings. A smooth and efficient process. Certainly an estate agent I would recommend.
Helen · 17 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
