Trusted Agent profile · Sleaford
★★★★★
1,424 reviews across 2 platforms
75 Southgate, Sleaford, NG34 7TA, NG34 7TA
William H Brown's office in Sleaford, at 75 Southgate, is rated 2.5 out of 5 across 1,424 reviews on two platforms, including 239 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. William H Brown Sleaford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sleaford.
Every review we hold for the Sleaford office, from every platform, shown as written. First names only.
5/5
TrustpilotThe best estate agent in town!!
We cannot praise and thank Ben and his team enough for the true support and caring attentive service. We had a extremely stressful time during the sale of our house due to short comings by some of the solicitors in the chain. Ben was on hand to guide us and give us a truly wonderful end result!! We would recommend Ben and his team to any prospective sellers or buyers!Paul and Susan Stenhouse
5/5
GoogleThis is my first time renting and Beth, who handled my rental search, was great. She kept me updated at all times, supported me once we’d found a property and made sure everything was sorted, so i didn't have to worry about a thing. Really positive experience.
Hi Mary, thank you for sharing your positive experience with Beth at William H Brown Estate Agents Sleaford. We are delighted to hear that she provided you with excellent service throughout your rental search. Best wishes, Lucy, Customer Relations.
5/5
GoogleBeth and Jo couldn't do enough to help us secure our new home couldn't have done it without there knowledge and experience well done to both of you you are an asset to W H Browns.
Thank you so much for your wonderful 5* review Ellen! We're thrilled to hear that Beth and Jo were able to assist you so effectively in securing your new home. They truly are invaluable members of our team at W H Browns. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotAvoid Stevenage branch at all costs
Started out overly friendly couldn’t do enough to get things moving then once they got my payment, everything stoped lack of communication constantly having to chase false promises constant delays -just a heads up they take payment before they do the work not after so I lost money for a mortgage I never got from Deniz in the Stevneage branch. I’ve used William h brown before (not this branch) with no problems but this experience with Deniz and the Stevenage teams was truly shocking. Avoid at all costs! When actual work was involved the team were rude and unhelpful making the process even more stressful.
1/5
TrustpilotAbsolutely shocking customer service
Absolutely shocking the way they treat customers.The initial meeting was good, but the minute you sign on the dotted line for them to sell your property, it all goes downhill from there.Three times I had to tell them I didn't want accompanied viewings (I worked in new homes for 14 years, so I think I know how to sell a house!) and someone would "be on their way"!!!!I felt that the staff were patronising, and couldn't really be bothered.In the end I changed agents to get a better service (of which I did) but in the end one of the original viewers made an offer, so we were reverted back to WHB.The sales chasing was hit and miss, even our solicitor said he didn't know who was representing us for the first few weeks!!The straw that broke the camels back was the email I received a week before we completed from Amanda, to say that they had referred us to the debt collection part of WHB and they wanted us to pay ASAP! I rang and asked the member of staff to get Amanda to ring me as we had not yet completed on the sale!!!!No one ever called, not to apologise for their mistake, but also to tell us we had completed!Discusting way to treat customers. AVOID AT ALL COSTS
5/5
TrustpilotWe have to thank Jack and team at the…
We have to thank Jack and team at the Stevenage branch of W H Brown. Jack gave us a valuation and the house sold within 2 weeks. Every question we had was answered promptly and professionally. We would highly recommend W H Brown and would definately use their services again.
5/5
GoogleI cant praise the guys in the Stafford branch enough. Our 1st house buy took a little longer than we thought as my solicitors were on a go slow, a 3 month one.....but Matt and Archie kept pushing and although i didn't make the original hoped date for completion (again due to my solicitors grrr) they kept me informed and were helpful. thanks again Francis
5/5
GoogleHave recently sold through WH Brown Sleaford. Always helpful, kept me in touch throughout the process. Recommend
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleBeth worked wonders with me and my partner in finding us a property and seeing our application through to completion. She and the rest of the William H Brown team have worked really well to get us settled in and resolve any problems right away, even after move-in.
Hi Michael, Great to see another 5* review for our local team! I will make sure your kind comments are passed on to them and the Area Director! Best wishes, Scott @ Customer Care
1/5
TrustpilotVery poor service from the Scunthorpe…
Very poor service from the Scunthorpe branch, I was convinced to sell (or attempt to) my property through the modern auction process, PLEASE DO NOT USE THIS SERVICE, the communication and feedback from the auction team and the Scunthorpe WHB team was diabolical, after 4 months I gave up with them, even then they did not acknowledge my email or offer any form of apology for the poor service.
5/5
TrustpilotI have been dealing with Megan Evans at…
I have been dealing with Megan Evans at WH BROWN Parliament Street. Megan has been brilliant, super helpful all the way through the process of selling our house. Highly recommend.Annemarie Tait
1/5
TrustpilotNo customer service.
I made an enquiry by email on a property in Norfolk over the weekend. I had two calls that terminated when I answered. The third time, I had a young lady who sounded as though she was in a call centre. She knew nothing about the property, failed to answer any of the written questions provided in advance of my call by email, put me on hold when I asked to be transferred to an estate agent, and then terminated the call. I doubt they’ll ever sell this property if this is the height of the service provided.
5/5
GoogleBeth H-T at William H Brown has been excellent from start to finish. She is thorough and was extremely understanding of our circumstances, unlike many other estate agents we have experienced previously. She dealt with our questions and requests efficiently, which made the run up to moving in feel much less stressful.
Many thanks for your fantastic 5* review Ellie. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotFrom rising damp to black mould
From rising damp to black mould, their response was to clean the gutters and that was it. Needless to say it returned every few months. We had no boiler for the last 3 months from December to April, in a house that the back windows are single glazed. We was provided 1 small heater to heat the whole house and given £100 rent reduction for this which is absolutely disgusting. Apart from Tom staff are argumentative and sarcastic. All round bad experience.
2/5
TrustpilotDisappointed in Holderness Road Hull Branch
My daughter purchased a property through the Holderness Road Hull Office, although staff were initially very helpful, Charlotte became very rude to me because I didn’t want to use their solicitor they recommended, they were going to charge £1200 + for the conveyancing. It is obvious she was going to get a commission from it and when I quoted other solicitor prices she became defensive, got very angry and told me to stop talking and listen to her, when I said, don’t talk to me like that she put the phoned down on me. Totally unprofessional. They also blamed our new solicitor for holding things up, admittedly they were very slow but the sellers solicitor had only sent part of a document our solicitor requested, but WH Browns staff didn’t want to know about this. They kept saying the seller was angry and frustrated at the delay but if her solicitor had sent the full document in the first place it may have progressed quicker. All in all I would not recommend WH Browns.
5/5
TrustpilotHi just sold my house through this…
Hi just sold my house through this agents at 1st i was struggling then eventually this nice person called shona came into my life and sorted everything out without her i would of not been here in my new house iv had a grt experience with her she attended my calls and emails straight away and helped through out this journey she was a god send for me please everybody ask for shona she is grttt 100 percent efficent 😊
2/5
TrustpilotThe vendor has lost many thousands
Viewed a property, offered asking price, advised that there were 2 other offers, we were prepared to offer more. Vendor wanted time to consider offers. We were then told that they had accepted another offer. We were not given the option to make another offer. Then I received a copy of the email to the buyers whose offer had been accepted - a very unacceptable and unprofessional mistake. There seems to have been no duty of care to the vendor to obtain a better price.
5/5
GoogleTom took care of the majority of the work in regards to getting the let done . He was always swift to reply and any help we needed never seemed a problem. The same with Jo that we dealt with on the occasions Tom was out the office. A great service!
5/5
GoogleMark went above and beyond when trying to sort out our mortgage as first time buyers! His service was second to none and he kept us updated throughout the whole process. He was always there to help out sort any problems and even helped us with paperwork to do with the purchase. He was lovely and had a positive attitude from start to finish. I would highly recommend!
4/5
TrustpilotWell done to the team at Crystal Peaks
Well done to the team at Crystal Peaks. From initial valuation to final sale, all members of the team were very professional and proactive when dealing with our queries. All of them were extremely approachable and very friendly - even when coping with the Covid restrictions. Special thanks to Beth and Maisie for their help in securing the sale.Kind regardsChristine and Steve
5/5
TrustpilotExcellent advice and support from day 1…
Excellent advice and support from day 1 to completion. Lee Dillon and Ash Moakes were outstanding. I cannot recommend them highly enough. They gave the highest valuation which was also achieved of three estate agents we asked to appraise the property.
5/5
GoogleAs a first time renter, I couldn't be happier with the help, Imogen and team provided. Very professional and easy to work with. Thank you. OlliePositiveProfessionalism
Hello, thank you very much for the kind 5-star review, we really appreciate it.
5/5
GoogleOverall, a good estate agent. It was a quick turnaround from viewing to signing a contract to let. A massive thank you to Imogen, she was very professional and answered any questions that I had without hesitation. Imogen definitely made the transaction go smoothly and put any concerns I had at bay. Thank you again :)PositiveResponsiveness, Quality, Professionalism
3/5
TrustpilotGood and not so good
On the plus side, in the early days mid-2023, WHB got the ball rolling quickly and I felt confident I'd picked a decent estate agent. They supplied viewings a matter of days after my house was listed for sale, often two or three a week, though this tailed off as the year went by. I eventually sold my house in 2024 after asking WHB to reduce the asking price they'd recommended. The flip side of my experience is that, apart from marketing the property, I'm not sure what they brought to the party to warrant their high fee. I had to lead all the viewings as the staff they sent to accompany prospective buyers were very pleasant but, understandably, didn't know my house and therefore couldn't do much to enthuse buyers or answer any factual questions about it. I received very little feedback from WHB about the comments of the people who had viewed my property; I felt feedback from them would have been very useful. Also, WHB told me about what was said to be an unhelpful attitude of two buyers who were keen to sell their own house through WHB and buy mine. This conflicted with what the buyers told me. That concerned me as the buyers in question came across as straight and down to earth people. Why the different versions of events? Then, when it came to finding me a short-term rental property, a key piece of information I needed wasn't shared with me. When I queried this, WHB argued it was something I would be expected to know. Isn't it the estate agent's job to ensure their clients are fully informed? I emailed WHB and requested evidence that this information had been shared with me but no response was forthcoming to show they were right. Anyway, I've given three stars as, having spoken to friends about their own house moving experiences, I reckon WHB are little different from many other estate agents - a mix of good and not so good. Selling through WHB wasn't an awful experience for me at all, though it wasn't great either.
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Tell us what you need and we'll put you in touch. William H Brown Sleaford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sleaford.
