Trusted Agent profile · Sleaford
★★★★★
1,424 reviews across 2 platforms
75 Southgate, Sleaford, NG34 7TA, NG34 7TA
William H Brown's office in Sleaford, at 75 Southgate, is rated 2.5 out of 5 across 1,424 reviews on two platforms, including 239 Google reviews rated 4.7.
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Every review we hold for the Sleaford office, from every platform, shown as written. First names only.
1/5
TrustpilotStay away from this estate agents
As a person looking to rent please stay far away. They don't repair properly managed by them or even have the landlord repair, instead they will find a way to hold your deposit when you move out. Joining hands with landlords chasing tenants.
4/5
TrustpilotThank you Ethan for your professionalism
Ethan was very professional and rectified some issues during finding a tenant for me. I would highly recommend Ethan at WHB.
5/5
TrustpilotAmy was so helpful
Amy was so helpful! She was very professional and ensured I found the right place and moved in smoothly.
1/5
Trustpilot1st time buyer, hung up on me!
I'm a first time buyer and had no idea about placing mortgages with a bank first. I rang to enquire about one of their homes. That I have enough for a deposit on, and told them I'm not sure about the process. As soon as I said I don't about the process and asked for more information since I am considering one of their homes in future, they hung up. And didn't pick up my next call when i rang back. They blocked my number. I guess they're not okay with giving out advice on buying one of their own homes
1/5
TrustpilotThe worst estate agents I have come…
The worst estate agents I have come across. I was simutaneously buying and selling. I recieved quotes for a valuation, which had been cancelled 4 times. Head office book it in, and the branch staff cancel. They gave me a figure over the phone and said they won't take it on - because of XYZ reason (not enough money in it for them)After this i complained, and thought I would neevr buy with them, although most people go to these Del boys, do NOT purchase your most important purchase with these absolute crafty lot. They are unprofessional, agree to numerous people that they mix you up in emails, and in the end gazump you. They play you off one another, and mostly dishonest. We were so disheartened, in the end we went with any other agent BUT them and found agents who treated us as valued buyers and sellers.Whats more is, if you don't go with their recommended broker Ashley then forget it!!! Not a chance, they just literally tick you off.Honestly save your money from these crooks!!
1/5
TrustpilotLet my flat out to them about 4 years…
Let my flat out to them about 4 years ago. The first year or two they were very good with keeping me up to date with things such as annual boiler check and electrical check and informing me of any other repairs etc. Also did there regular spot checks every three months or so and reported back to myself on there findings. Earlier on they were great as I said earlier but things started to change even before covid 19. The regular checks literally stop to a point where I had to keep chasing them with what’s going on as I wasn’t directly involve with the tenants. It got to the point where the tenants got my number off my neighbour just to inform me that things there needed fixing and I wasn’t been made aware of from the agents even though they were telling them things needed doing which I don’t blame them for in that aspect. I felt that I had to get so involved in the running of the letting to the point where I said to them what was the point of paying you for full management of the place when I didn’t want the stress of it. This carried on for a number of months of me chasing the agents up on what’s going on with the place, leaving messages and NEVER get a call back from them regarding an issue. Even when it came up to eventually getting the tenants out by giving them three months notice and them not willing to leave William H brown were no help at all. It felt like they washed there hands of the situation and left it with my solicitors to deal with. I find there business as a whole was acted very unorganised with no help to me whatsoever and that I would NEVER use or recommend them for letting to anyone. It took exactly a whole year from August from the first initial letter of eviction to finally get the tenants out. Now with the tenants out this whole thing has costed me a lot of money and to even get the deposit back now is another issue. This is certainly a lesson learned and to be weary of estate agents such as William H brown by giving them full control of your property and given in to by there lies.
5/5
TrustpilotCharly and Molly were very helpful in…
Charly and Molly were very helpful in my first time becoming a Landlord. They were always pleasant. William h brown fees were also reasonable.
5/5
GoogleImogen has been fantastic throughout the entire process of finding my new home. She is always helpful and friendly, and has suggested suitable properties, which inevitably led to me finding the perfect place!PositiveProfessionalism
5/5
GoogleBeth and Jo were very proactive in finding a tenant for my property. I'm happy with the friendly and professional manner
Many thanks Alec D for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThese guys are nothing but crooks
These guys are nothing but crooks, conmen and cheats.
1/5
TrustpilotThe absolute worst !!!!!!!!!!!!!!
The absolute worst !!!!!!!!!!!!!!They said we needed a guarantor or to pay 6 months rent upfront despite the fact we make 100k a year between us and rent was £750 a month! They then declined our guarantor who makes 10k a month so we paid the 6 months upfront. Then when we received the keys I noticed they hadn’t done the disgusting bathroom I was promised was being done during the viewing!!!!!! We could not live with the bathroom in the state that it was (honestly vile!!!!) so they’ve said we can have early release however are liable for the rent until they have new tenants … which they do however absolutely no rush to give our money back while I had 2 weeks to find somewhere else !!!!! Oh and how funny our new estate agents never even considered us needed a guarantor . I’ve also been calling to find out about our £5,400 and 6 days in a row they promised me a call back and I never got one. Honestly the absolute pits!!!!!!!!! Almost left me homeless before Xmas and are keeping our money they never should of had. Vile company.
1/5
TrustpilotIf I could give zero stars I would
If I could give zero stars I would. 1 star they dont even deserve.
1/5
TrustpilotThis company is a big joke
This company is a big joke. Each occasion there is a fault in the property I'm renting it takes minimum 6 to 12 weeks for some one to come out to check it. then another few weeks for it to be repaired. Their customer service is such a shame and you get cut off the phone each time you want to speak to someone. I haven't had a proper shower in months due to the fault in the bathroom, each time i call i was apologised to and told someone will ring me back. I've informed them i'll be using a local electrican to fix this and will deduct the charge from the rent plus inconveinence. You may want to look elsewhere before renting from this organisation
1/5
TrustpilotOver value properties, avoid
Over value properties, they promise feedback, so far we have had none.The one viewing they did manage to book turned out to be a neighbour, really awkward as the agent didn’t turn up and we were having that awkward meet the nosey neighbour on your doorstep situation
1/5
TrustpilotChrystal peaks sheffield branch
Chrystal peaks sheffield branch : Turn up late for viewings . Very ignorant staff with zero communication skills on the phone especially when purchasing and submitting offers , thats if they even answer the phone . Don't expect a call back either . Pretty sure they have a buyer for certain propertys before it even goes on the market as i am finding with one or two other estate agents. Avoid these amateurs with their traffic warden attitudes at all costs
5/5
GoogleThe Sleaford William H Brown branch were very friendly and helpful throughout. Eleanor Jackson made it a very smooth process for moving into our property. Any questions were quickly answered. We would recommend to anyone looking to rent or buy.
1/5
TrustpilotWH Brown is a terrible estate agency
WH Brown is a terrible estate agency. My daughter and her fiancé were trying to buy a property through them in their Framingham branch earlier this year. It became very obvious that the company were not interested in putting their offers in as they didn’t require help from the WH Brown mortgage, survey or legal departments. This, ultimately, is what WH Brown are all about. Selling their mortgage package over houses is their main aim. What should’ve been an exciting time turned into months of frustration and broken dreams. My daughter and her fiancé finally purchased a house through Cornerstones, a completely different experience. Any of the five star reviews this company get are not genuine. Reading through them, I’m struck by the fact that agents names are always written into the reviews with five stars but you rarely see this in the one star reviews ( of which there are many ). It’s so obvious that these are written by the company themselves. Pathetic behaviour.
5/5
GoogleI live on the other side of the country, so trying to rent a new home is very stressful at the best of times, But Imogen has done her upmost to help me with this, and so my son is doing the viewing with her, as he lives close by, she has called me and kept me up to date, I can't thank her and William Brown team enough. Fantastic response so far. I just hope this all goes well. Thank you again Imogen for arranging this Viewing, ur a star xPositiveResponsiveness, Professionalism
5/5
GoogleOver the last eight months I have dealt with a number of estate agents in the Lincolnshire and Nottinghamshire areas to help look for a property. Have got to say that Imogen Harvey at WH Brown has been the best and easiest to deal with. I have found her to be extremely efficient, responsive and professional in the handling of my move. Would certainly recommend her and her firm to anyone needing an estate agent. Will certainly use them again in the future.PositiveResponsiveness, Quality, Professionalism
2/5
TrustpilotNever Use again
very welcoming but soon after I signed to agree to let you be my agent the welcoming feeling slowly dropped . Out of 15 viewings that were booked I was asked to do the majority and they only asisited twice when I was out/away the same weekend . The actual couple that brought the house we did the viewing for . This wasn't too much of an issue but after we finally sold we had next to no contact from WH Brown . I have been contacting the buyers and solicitors to keep myself updated as I have purchased a house from the Downham branch which also has been useless as I've had to chase that house also . I have left many good reviews and recommended them in the past mainly for Miranda the mortgage adviser who I would use over and over again , but now I am questioning my view on William H Brown sales . Personally I don't believe they have kept your end of the contract and the money you require for next to no involvement in selling my house .
5/5
GoogleW h brown sleaford was amazing, especially Eleanor picking paperwork up and dropping them off, ringing and making sure we had got emails, finally picked the keys up to a lovely property and moved in thanks again Eleanor Jackson
1/5
TrustpilotNever in a million years would I rent a…
Never in a million years would I rent a property off of these so called estate agents.. my friend was in the process of going to rent a property from them, signed all the paper work, took the money, now they are saying he can't have the property, ignoring all his calls, email and texts.. what an absolute joke of a business you are, you have left my mate homeless with no where to go as he let his other property go thinking he was all set to move in with these, he paid for van hire and everything!!!! You should be ashamed of yourselves.. SCAMMERS
5/5
GoogleThank you Tom and Jo for helping us, Me and my husband are extremely grateful. Very fast and efficient service and professional.
1/5
TrustpilotYou will be able to buy a property from…
You will be able to buy a property from them only if you use their mortgage advisor. Very unpleasant experience. We viewed the property and then multiple estate agents harrased into talking with their mortgage advisor even if we already said that it has been sorted out and we do not need one but at the end I agreed to have a chat. I did say to their mortgage advisor that we are all covered and I have been told directly that if I do not choose their financial services they will not put our name on a board to be considered as a potential buyers. We even gave an offer but it wasn't good enough. Avoid this agency.
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Tell us what you need and we'll put you in touch. William H Brown Sleaford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Sleaford.
