Every review we hold for the Sketty office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe used Louise and her team for our house sale 2 years ago and they were amazing. So when we needed to sell our parents home last year, we had absolutely no hesitation using them again. As before the team were constantly professional, informative and supportive and the sale was seamless. They contacted us every week and without prompting to keep us informed of progress which made us feel totally involved and an important part of the sales team. Any questions or concerns we had were dealt with immediately and we were never made to feel daft for asking what to them must have been simple and routine questions. All in all the team made what is a very stressful process - especially as were are a couple in our late 60s with no previous experience of selling property - as stress and problem free as possible. So much so that whenever friends or family mention selling a property, we wholeheartedly recommend the team.
Lynne · 14 April 2022
Agent replied · 4 June 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have just exchanged contracts on a property purchased through John Francis, Sketty, and have been delighted with the service we have received from Louise, Emma, Helen and Jackie. Not only are they professional and efficient, but also cheerful, caring and enthusiastic.
Louise has been a superb communicator, responding swiftly (usually within minutes!) to every email, and ensuring we were kept up to date with progress at all times. She knew when to be diplomatic and when to chivvy the various parties involved. Her efforts undoubtedly contributed to the smooth experience.
Thank you, JF Sketty team!PositiveResponsiveness, Professionalism
Moira · 28 August 2021
Agent replied · 4 June 2023
Thank you for your glowing 5* review and wonderful comments. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAs a first time buyer it should have been the most exciting time of my life! On the first viewing of the property, we were doubled booked meaning we had to view it with another family, this also meant the viewing was rushed. The second view of the same property, again, was rushed. When I put in the first offer (knowingly I was being a bit cheeky) but thought I must try, Maha laughed at the offer which is very unprofessional! Later on in conversations, Maha was very patronising, sarcastic and tried making me out to be a liar! The 3 months during the process of buying John Francis's service really made me feel stressed and ill as they never understood my my needs. They would phone everday sometimes at least 2-3times a day where it was becoming harrasment! All they wanted was their commission. However, Louise was fantastic, she was the only one who listened to me and understood my point of view. Louisd and Alice are the only reason I am giving 1 star otherwise it would be 0! I will never buy a house being sold by John Francis again and my advice to sellers would be not to use John Francis because as a buyer, it would put me off buying the house if it was being sold by them!
Daniel · 4 June 2020
Agent replied · 4 June 2023
Hi Daniel,
I am sorry to read about your experience and as such would like to invite you to discuss your concerns further with our Customer Relations Team via review@countrywide.co.uk Kind regards, Scott
★★★★★ 5/5
GoogleJohn Francis Sketty especially Louise,Alice and Maya they have been amazing ...I’m a first time buyer and have been unsure of how things work ...they have been more than helpful and if I needed help or advice they have been there !!
Thank you John Francis Sketty I will definitely be recommending you to friends and family :)
Laura · 4 June 2020
Agent replied · 4 June 2023
Thank you Laura for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleI had fantastic customer service with John Francis Sketty office. Buying my new home was an easy process and I was communicated with and supported every step of the way! Louise, Jacky, Emma and especially Helen were amazing. I would strongly recommend them, thank you.
Joanne · 14 April 2022
Agent replied · 4 June 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service we received from Louise and her team at Sketty John Francis was excellent from start to finish. They were professional and provided excellent communication throughout. Louise made what was a difficult and stressful time so much …
Anna · 14 April 2022
Agent replied · 4 June 2023
Thank you for your amazing comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience
Would highly recommend
Really pleased with the outcome and service from John Francis. Jacqui Blunt was Very professional and the communication was great throughout the process. Hopefully deal with her again in the future.
Thanks
Nick · 30 March 2022
Agent replied · 4 June 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleLouise was exceptionally polite and enthusiastic from the moment she valued my house. The team kept me posted constantly with viewings and any offers that came through. …
Sara · 14 April 2022
Agent replied · 4 June 2023
Many thanks for the great review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleGave impression they had numerous contacts for my property, but heard little news and didn't seem productive in selling. Also left the door open, not unlocked but open - anything could've happened! Would not recommend.
N · 29 November 2024
Agent replied · 10 December 2024
Hello N,
Thank you for your feedback. I'm sorry to hear about your experience and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can discuss this further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI have just sold my house with John Francis Sketty. Excellent service, communicated updates frequently, kept the process moving quickly from start to finish. Thank you Alice and all the team at Sketty.
David · 4 June 2020
Agent replied · 4 June 2023
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna.
★★★★★ 5/5
GoogleI would highly recommend John Francis in Sketty. The staff are friendly, dedicated and consistently proactive. I would particularly like to thank Louise and Alice for going above and beyond to help.
Isabelle · 4 June 2020
Agent replied · 4 June 2023
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
★★★★★ 1/5
GoogleExtremely rude unprofessional staff especially the French female member of staff.
Shamefully poor customer service.
Avoid!
Gaynor · 7 April 2026
★★★★★ 5/5
GoogleAll the staff in the John Francis Estate Agent in Sketty have been very helpful, sympathetic and professional, through the selling of my parents bungalow. It was made trickier by the restrictions but they stayed hopeful and knew when the right buyer came along. They have kept us informed throughout and we would highly recommend their services. Louise the manager was excellent through the whole process.PositiveResponsiveness, Quality, Professionalism, Value
Nigel · 28 August 2021
Agent replied · 4 June 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from start to finish. Would recommend. Both Louise and Helen were excellent
Andrew · 30 March 2022
Agent replied · 4 June 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI cannot praise the staff at John Francis Sketty highly enough! We were not even their customer ourselves as we were just purchasing a house being sold by them. Despite this the superb service, proactive support and advice they gave us in our fairly complex circumstances was outstanding. Every member of staff we came across was patient, cheerful and extremely helpful. THANK YOU SO MUCH to the super team at JF Sketty.
Jan · 5 June 2019
Agent replied · 4 June 2023
Thank you Jan for your kind words and wonderful 5* review of our dedicated team. It is great to read that you received a superb service, proactive support and that the staff were patient, cheerful and extremely helpful. Best wishes in your new home, Emma.
★★★★★ 5/5
GoogleThe team at John Francis (Sketty) were professional, kind and helpful throughout. Communication was excellent and the branch manager always kept me informed of progress and anything I needed to know. She really brought a personal touch to the whole process and I can’t praise her (Louise) and the team enough.
Transform · 14 April 2022
Agent replied · 4 June 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleLouise and the girls at the Sketty office were great, they made the process of selling my house as easy as is possible. Always quick to reply, efficient and very helpful, I would definately recommend them to anyone looking to sell in the …
Simon · 14 April 2022
Agent replied · 4 June 2023
Thank you for your wonderful 5* review of our local team and glowing recommendation. I shall made sure the local team are made aware of your kind words along with their Regional Director. Kind Regards, Scott @ Customer Care
★★★★★ 5/5
GoogleNever dealt with estate agents before (like many people), but I can truly say that the team at John Francis in the Sketty branch were absolutely fantastic. Genuinely couldn't thank them enough. Already a difficult time with dealing with the …
David · 14 April 2022
Agent replied · 4 June 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust completed the sale of my property through John Francis, Sketty. Though it took longer than anticipated, overall I am happy with the service I received and particularly from Louise, Emma, and Jacqui. They were professional, very …
K · 14 April 2022
Agent replied · 4 June 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLouise and all the team gave us exceptional service throughout the whole process in selling our property.
Everyone in the Sketty office were very helpful with requests, and proactive in moving the sale forward. I would 100% recommend their services. Thank you all so much for your efforts.
Kevin · 5 June 2019
Agent replied · 4 June 2023
Thank you Kevin for taking the time to leave your wonderful review of our whole team at John Francis, Sketty. It is great to read that you would strongly recommend our team to others and I will make sure your kind words are forwarded to the whole team.
Best wishes, Scott
★★★★★ 5/5
GoogleFaultless!! Amazing service across all methods of communication. Staff were very knowledgeable and willing to find out information if they weren’t sure. A smooth and prompt process throughout. Would highly recommend!
Thank you!!
MattPositiveResponsiveness, Quality, Professionalism
Matt · 28 August 2021
Agent replied · 4 June 2023
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWould highly recommend John Francis Sketty - they were extremely helpful, friendly and responsive throughout the whole buying and selling journey. Many thanks
Liam · 4 June 2022
Agent replied · 4 June 2023
Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service, everyone was very helpful, going extra mile, I am really grateful.
K · 30 March 2022
Agent replied · 4 June 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic staff extremely helpful throughout the purchasing of our home
Emma · 14 April 2022
Agent replied · 4 June 2023
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
