Knowles by Zenko Properties reviews

★★★★★ 2/5

Trustpilot

Good for renting but watch out for your deposit

I rented from Zenko for 3+ years and enjoyed my stay. Finding the property in the first place, applying & moving in was straightforward. They were also relatively quick to fix issues through the maintenance portal (usually within 24 hours), so can’t fault them there. They did however make multiple claims against my deposit about pre-existing wear and tear which I disproved one by one. They did also charge me a cleaning fee despite leaving the property in a matching if not improved state on return, I’d be a little hesitant to rent from them again.

Amy · 2 February 2026

★★★★★ 5/5

Google

I was looking for a home for my mum, and we were both new to home buying in the UK. Buying a property, especially for the first time, is such a daunting thing to do. However, Zenko Properties guided us through the process and remained next to us every step of the way. A very special thank you to Ian Darley. He was extremely helpful, open and reliable. He was easy to reach to answer any of our questions at all times. Both me and my mum are happy to recommend Zenko Properties to everyone.

Anna · 10 June 2023

★★★★★ 5/5

Google

Having worked with Knowles three times in the last six months (on one house purchase, and as a landlord renting out two properties) I have no hesitation in recommending them. Ian Darley is the best agent I have ever dealt with - professional, open and honest. So easy to work with and he ensured the process was as smooth as it could be.

Martin · 27 March 2024

★★★★★ 5/5

Google

Ian did a great job helping myself and my partner buy our first house. Ian is super friendly, informative, helpful and professional. From the day we first viewed our house, to the day we got our keys, no problem was ever too big or small for Ian. He kept us informed along the way and was always on the other end of the phone if we needed him! We are extremely pleased with the service provided and can’t thank Ian enough. Emily & SamPositiveResponsiveness, Professionalism

Emily · 10 June 2022

★★★★★ 5/5

Google

We recently worked with Michael, the mortgage adviser for our first time purchase of a house. Michael was fantastic, so helpful and efficient. He made the whole process extremely smooth. As first time buyers, Michael was amazing at explaining the process and answering all of our questions. Could not recommend more! Huge thanks to Michael.

Becky · 10 June 2020

★★★★★ 5/5

Google

My son recently purchased his house in Silsden through Knowles by Zenko, this was his first house purchase, the whole process was handled really professionally and Ian and the team were great, guiding him and keeping him and myself fully informed from start to finish. Can't recommend them enough.

Vicky · 27 March 2024

★★★★★ 1/5

Google

After being sold, they (and their old parent company) take no responsibility for the actions of an employee lying to a deposit protection service. This has left me minus my deposit and Ian Darley (now with the parent company) was harassing me to remove my reviews. I have had to report Ian to the police for Harrassment as he continually demands I remove this review! Then Tobias at the parent company Zenko starts requesting the removal on their review! The only helpful person here is Brian Whitakker who is the new owner. A very helpful and understanding man.

Craig · 28 October 2024

★★★★★ 5/5

Google

I have recently moved into Sildsen. Shirley and the team were fabulous at helping me find a great property for me and my child. Really helpful and efficient service. Definitely recommend. Thank you 🙏 …

Lindsay · 27 March 2024

★★★★★ 5/5

Trustpilot

Great agency for your rental investment

The rental team have helped me enormously over the past couple of years, whilst my flat had building issues, (covered by insurance).

Janie · 24 March 2026

★★★★★ 1/5

Trustpilot

I rented with Zenko Properties from…

I rented with Zenko Properties from March 2024 to March 2025. The move-in process was easy and hassle-free.

Shashank · 14 April 2026

★★★★★ 5/5

Google

Ian worked very hard to sell the property we had for sale in Silsden. There were quite a few issues because of the state of the property, but Ian helped us to manage this and find the correct buyer. Very professional and helpful throughout the sale to obtain the best possible deal.PositiveQuality, Professionalism, Value

Keith · 10 June 2022

★★★★★ 5/5

Google

Just moved into our house in Silsden and were very happy with the prompt, efficient and friendly service given by Knowles Zenko. I would certainly recommend them. Thank you Tobias and team.

Anne · 10 June 2020

★★★★★ 1/5

Trustpilot

Worst landlords in 40 years of renting

Worst landlords in 40 years of renting. The owner T*** is very unprofessional and your rent will likely be raised every second month due to ridiculous reasons. A common theme of deposit theft too if you look at all their reviews and from personal experience. Look elsewhere.

Frank · 3 July 2025

★★★★★ 5/5

Google

We successfully sold our house in Silsden Yorkshire through Knowles by Zenko Properties. The process went very smoothly despite the Covid restrictions at the time. As a family we found that team responded promptly to any queries and did a very professional job of getting the house onto the market and sold within a few weeks of it being advertised.PositiveResponsiveness, Quality, Professionalism, Value

Luise · 10 June 2022

★★★★★ 5/5

Google

I’ve just bought my first home so needed a lot of advice and guidance. Ian was fantastic, always there to help and easy to contact. He definitely made the whole experience a lot easier and less stressful.

Emily · 28 March 2023

★★★★★ 5/5

Google

Great friendly personal service from all the team. A job well done. Thanks Tobias, Micheal and teams.

Greg · 10 June 2021

★★★★★ 5/5

Google

Ian and the team were friendly and professional in helping us complete our house sale. Fully recommend 5* service

Jonathan · 27 March 2024

★★★★★ 5/5

Google

Brilliant 5* service received recently. Ian and the team in the office were fantastic, Shirley has been amazing. Thorough and efficient throughout the whole process, a fab team

Katie · 10 June 2023

★★★★★ 5/5

Google

We recently purchased a house through Knowles by Zenko and are very happy. The whole team were very friendly and reliable, we dealt mainly with Tobias and found him to be extremely helpful and prompt, which helped greatly with the whole experience. We love our new family home and would highly recommend!

Chloe · 10 June 2020

★★★★★ 5/5

Google

I've just rented my new apartment with this agency and I couldn't be happier. It took me over a year to find somewhere to rent and Knowles finally got me the perfect place. I am beyond grateful and they've been so easy to deal with. I highly recommend using them.

Laura · 27 March 2024

★★★★★ 5/5

Facebook

I recently sold my flat with Tobias. He was extremely helpful, professional and communicative during the process of getting the property on the market and he sold my flat within 4 days of this being on the market. During the conveyancing process, Tobias continued to be highly communicative with myself and the Buyer, chasing and providing updates as appropriate to ensure a swift and hassle free sale. Although Tobias managed my sale from start to finish, whenever I have called into the office or telephoned, all of the staff members have been highly professional and courteous. I would certainly recommend Zenko to anyone looking to sell properties.

Laura · 6 October 2020

★★★★★ 1/5

Trustpilot

Everything turns around after you move…

Everything turns around after you move out - rude, unprofessional, totally biased to landlords. Avoid renting with Zenko at your best.

James · 15 May 2025

★★★★★ 1/5

Google

If I could give less than one star I would. Refused our repayment of deposit due to black mould that was already there when we moved in. Left the black mould when notified even though I had small children and I myself was pregnant. Said we could fit baby gates but then refused repayment for the holes they left which were filled and repaired. Took over half a year to fix problem with back door that didn’t lock properly. All together had a terrible time. Lied about previous tenants and was given false information when it came to approximate utility prices. Just awful.

Kitty · 11 June 2018

★★★★★ 5/5

Google

I can’t speak too highly of the service provided by the Silsden office of Knowles by Zenco. Michael’s excellent service has been continued with Ian, Shirley and Susan all working so well to find a buyer and keeping me informed and fully up to date along the way. Thank You All for a job very well done.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 26 October 2021