Trusted Agent profile · Shrewsbury
★★★★★
1,341 reviews across 1 platform
9 College Hill, Shrewsbury, SY1 1LZ, SY1 1LZ
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Knight Frank's office in Shrewsbury, at 9 College Hill, is rated 4.9 out of 5 across 1,341 reviews on 1 platform.
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Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Dear Louise, Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future. Best wishes, Tom and the Knight Frank Cheltenham team
4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
Dear Tian, Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you. Wishing you all the best. Kind regards, Emma
5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
5/5
TrustpilotI worked with Carmen from the Knight…
I worked with Carmen from the Knight Frank Hyde Park office to let my flat out in Bayswater. The process was very smooth from start to finish but in particular, Carmen was excellent. She was efficient, thorough, diligent, selective in finding good candidates, very quick in her replies and also in my opinion went above and beyond in her role in helping resolve issues with preparing the flat for a new tenancy. And she was very friendly and pleasant in her working style, very easy to get on with. 10/10 in my opinion. It’s always a hassle to let your flat out, but when I next need to, I will be contacting Carmen!
5/5
TrustpilotTruly exceptional service
I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was in order. Truly exceptional service.
Hi Amanda, Thank you so much for taking the time to leave such a wonderful review - that’s incredibly kind of you. I’m really glad I could help make the process smooth for you, especially while you were travelling. It was an absolute pleasure assisting you. Best wishes, Summer
5/5
TrustpilotRenting my property with James Szalay…
Renting my property with James Szalay was a seamless and enjoyable experience. He was very attentive from start to finish and genuinely wanted to support me through the process and found me an ideal tenant! I am thrilled with my experience and the wider team. Big thanks to Julia also who was my initial point of contact and took everything out of my hands. Definitely the most professional and polite estate agent experience I've ever had!
5/5
TrustpilotLely Lupi from Knight Frank Property…
Lely Lupi from Knight Frank Property Management was a pleasure to collaborate with on the valuation of a recent property portfolio. She ensured inspections ran smoothly as had organised timings and access with various tenants, provided prompt responses to any queries and made introductions where necessary, to ensure the correct details were provided in a timely manner.
Thank you so much for the kind feedback Gina! It is very important for me to support my clients, It was a pleasure working with you on the valuation project, and I’m glad I could help ensure everything ran smoothly. I always aim to provide clear communication and efficient coordination, so I really appreciate your recognition of that. Looking forward to collaborating again in the future! Lety
5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Andrew, It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me. Wishing you all the best, and thank you again for taking the time to leave a review! Lety
5/5
TrustpilotHighly professional and personal service
Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.
Dear Martin, Thank you so much for your kind words and continued support. It was a pleasure assisting you once again. I’m delighted that we were able to secure a tenant so quickly and that you felt supported throughout the process. David, the team and I always strive to make every tenancy as smooth and stress-free as possible, so it's particularly rewarding to receive feedback like yours. We truly value the trust you have placed in Knight Frank over the years and are grateful for the opportunity to continue working with you. We look forward to assisting you again in the future. With best wishes, Robert Lerner Head of Hampstead Lettings
5/5
TrustpilotExcellent professional staff
We bought a house through Knight Frank in the summer of 2024. I can thoroughly recommend Knight Frank and its employees in the West Country. In particular Rachael Hancock head of sales progression, Mark Proctor regional partner and Stella (Littlewood, I think) who gave up her time to show us around the property. Their expert knowledge of the house itself, the area, local laws and the buying process clearly showed why Knight Frank has earned its reputation. Even though the house we bought was relatively small within Knight Frank’s portfolio we were made to feel as important as any client and when the going got tricky as it does in any purchase, well, all I can say is I am glad they were on our side. We are hugely grateful.
Thank you so much for your kind words. We were delighted to help you buy such a beautiful home. Wishing you all the best.Mark and the rest of the team
5/5
TrustpilotSelling in a tight market
Selling our family home was never straightforward given market conditions, but Knight Frank’s team stayed calm, communicative and solutions-focused throughout. Despite several unexpected bumps along the way, they kept momentum going and steered the sale to completion with genuine professionalism. I’m grateful for their persistence and would happily recommend them and of course use them again in any future house sale
Dear Iain, thank you so much for your kind feedback. We’re delighted you had such a positive experience, and thrilled to have been able to support you throughout. Best wishes, Harry, Gemma and the Knight Frank Cheltenham team
5/5
TrustpilotExceptional Service
I recently had the pleasure of working with Laura from Knight Frank Estate Agents, and I must say that my experience was nothing short of exceptional. From the moment I reached out to her, it was clear that she was dedicated to providing a high level of service that truly stands out in the real estate industry.Professionalism and ExpertiseLaura demonstrated remarkable professionalism throughout our interactions. She possesses an extensive knowledge of the local property market, which greatly assisted me in making informed decisions. Her ability to provide detailed insights into various neighborhoods and properties helped me understand what options were available and which would best suit my needs.Caring AttitudeWhat truly set Laura apart was her caring attitude. She took the time to listen to my concerns and preferences, ensuring that I felt valued as a client. It was evident that she genuinely cared about helping me find the right property rather than simply closing a deal. This personal touch made all the difference in my experience.Communication SkillsLaura’s communication skills were exemplary. She kept me updated at every stage of the process, promptly responding to any questions or concerns I had. Whether it was through phone calls, emails, or in-person meetings, she maintained open lines of communication, which made me feel supported throughout my journey.Problem-Solving AbilitiesDuring our time working together, we encountered a few challenges related to property viewings and negotiations. Laura handled these situations with grace and efficiency. Her problem-solving abilities were impressive; she quickly devised solutions that addressed any issues while keeping my best interests in mind.ConclusionIn conclusion, I cannot recommend Laura from Knight Frank Estate Agents highly enough. Her combination of professionalism, expertise, caring attitude, excellent communication skills, and effective problem-solving abilities made for an outstanding experience. If you are looking for an estate agent who will go above and beyond for you, look no further than Laura.
Masud, it has been an absolute pleasure working with you and your family too. I am thrilled we got there in the end and I can't wait to hear about all the happy memories you and your family will create in your new home.Laura
5/5
TrustpilotI am surprised to find myself writing a…
I am surprised to find myself writing a review for an estate agent, but feel driven to do so given the endless patience and care Knight Frank showed us over the process of selling our beautiful home. Roberta the sales progressor was fantastic, really efficient and supportive in facilitating contact between us and the buyer. Thank you.
Thank you Katharine, for your kind words. We are delighted that we could help with the sale. It was a pleasure working with you and your family, and we wish you all the very best for the future. Kind regards, Roberta and the Knight Frank Dorset & South Somerset team
3/5
TrustpilotI've had a mixed experience with Knight…
I've had a mixed experience with Knight Frank. They are effective at finding reliable tenants, although their contractor fees are somewhat high, which seems common across many agencies. Ewelina Calka from the Baker Street office in Marylebone has been a pleasure to work with, handling tenant issues and repairs patiently. While I've encountered dedicated staff like Daniel Lloyd, who is attentive and quick to respond, and others like Sarah and Becks from the Queen’s Park team who assisted in selling my property, the quality of service can vary. Overall, they provide decent service, but aspects like contractor costs could be improved.
Thank you Raphaella for your review and for your feedback. If you woud like to reach out to us to discuss your experience further, please do so at feedback@knightfrank.com.Thank you.
5/5
TrustpilotLety Lupi is an excellent adviser
Lety Lupi is an excellent adviser, very responsive, thorough and considerate.
Providing a positive experience for our clients is always my priority, and your feedback is greatly appreciated. Wishing you all the best, and please don't hesitate to get in touch if I can help again in the future. Lety
1/5
TrustpilotTerrible Experience with Sales Agent from Virginia Water branch
In July this year I had an offer accepted STC on a property marketed by Knight Frank. The agent dealing with this was Isabella T.The vendor and I agreed on a price subject to surveys etc.On completion of the survey, my surveyor called me to advise of several major concerns including finlock gutters, damp, old electric system, wasp nests an old boiler which had not been serviced since 2012. Also a loft conversion with no paperwork.I immediately informed Isabella so that she could let the Vendor know. I wanted him to be aware earlier on in the process that I would be putting in a lower offer due to the condition of the property.Isabella sent the survey results to the vendor and asked me to provide some estimates for the works that needed to be done to bring the property up to current safety standards. I gave her a ballpark figure of £50k. The vendors son said that he would be willing to negotiate with us.My solicitor then raised enquiries with the vendor early October. At this stage Isabella, and the vendor were fully aware that I would be offering a lower price due to the condition of the bungalow, which I was completely unaware of before carrying out the structural survey.Isabella said it may take a while to receive the responses to the enquiries due to the vendor being elderly. I was happy to wait, even when at this point I had sold my property, put my belongings into storage and currently living in hotels!Over one month later I decide to place a new offer due to still not receiving the vendors responses but Isabella claiming that they had been sent! We are now 4 months past the vendor accepting my first offer.Also my builder had taken a look at the property and advised me that to bring it up to safe standards, it would cost over £50k. With that in mind, I presented a very generous offer deducting £50k from the original accepted offer.I received a very rude and aggressive message from Isabella, threatening me. I was informed that if I did not agree to £530k in 1 hour, (£15k) lower than the original accepted offer, they would re-market the property.I was shocked with the aptitude by both Isabella and the vendor! Especially after I had been so patient and fair, always considering the vendors position.I asked if they would allow me one day to receive the responses to the enquiries from my solicitor. I told them I would consider their final offer but I would like to see the responses first. After all, is this not the reason why people pay for a solicitor and a survey!Shockingly, Isabella responded that they would not wait and the property is going back on the market.I then receive the answers to the enquiries the following day, only to find that the vendor has not fully answered the questions. They had not provided any documents to support the loft extension and there was no evidence that it is part of The Wentworth Estate. I realised at this point that I had been lied to throughout the entire process. Not only by the vendor, mis-representing the property, but also by Isabella, who changed the story several times regarding the vendors onward purchase and supported their lies.They were quite obviously trying to bully me into paying a higher price than the property is worth. Unfortunately Isabella did not deal with this in a professional manner, attacking me for trying to reduce the price, when she was fully aware that my final offer was more than reasonable and I had evidence to support the price reduction.Isabella then continued to email my partner saying how the Vendor, the poor elderly guy was shaken up by this whole ordeal. Had the vendor priced the property fairly and provided honest answers to the enquiries, this would never have happened.Isabella proceeded to attack me by email, saying I had prolonged the process, when it was the vendor.Isabella, copied her manager in to an email claiming that we had agreed to £545k and apparently 'in my partners words' factored in the work that needed to be done into that figure! I had no knowledge of the condition of the bungalow when making my first offer.In my opinion, Isabella should not be dealing with clients as she lacks knowledge and professionalism. She chose to use the vendors age to try to manipulate me, and distorting the truth to justify their terrible behaviour. In addition, the manager of Knight Frank Virginia Water was copied into to Isabella's unprofessional emails to me, and he failed to respond and apologise.They have completely mis-represented the property, stating as detached when it us actually semi-detached. Clearly their professional marketing team cannot count. The property either has 3 bedrooms and 1 reception room or 2 bedrooms and 2 reception rooms. There are 4 rooms in total. Completely misleading information and dishonest agent.Be aware and cautious when using this company!
Dear Guillermo, We are very sorry to hear that you haven’t had a positive experience with us. We take client complaints extremely seriously, and always investigate them fully. We are aware this is currently with our complaints team who have reached out to discuss this with you further. Please accept our apologies again. Knight Frank
5/5
TrustpilotMorten has been excellent throughout…
Morten has been excellent throughout the process. I would recommend him highly
Dear Dr Mirkin Thank you very much for your feedback and many congratulations on the sale of your apartment. It was a pleasure working with you both. Best wishes for the future. Morten and the Knight Frank Guildford team
5/5
TrustpilotGreat experience with Adam & Victoria
A huge thank you to Adam and Victoria for their help in selling my late uncle's house in East Molesey. They were incredibly supportive, trustworthy, and professional from start to finish. They made a difficult time much easier to manage. Highly recommended.
Thank you so much for your kind words. We’re delighted you had such a positive experience, and really appreciate you taking the time to share your feedback. It was a pleasure working with you. Adam and the Knight Frank Esher team
5/5
TrustpilotRental contract renewal
Rental contract renewal. Vinoath Selvakumar has been very professional and helpful in ensuring the process run smoothly. He was very proactive in driving the renewal process forward. At all times he was polite and informative.
Dear Tina, It was a pleasure to assist you in your renewal. Thank you again for choosing Knight Frank. Kind regards, Vinnie
5/5
TrustpilotWe just had a great rental house search…
We just had a great rental house search with Knight Frank. It was a bit rushed, since we were informed at the last minute that our former rental would no longer be available, so we had to find a place within our budget, our location parameters, and our space requirements more quickly than we might have hoped. Knight Frank was terrific at finding and showing us rental homes that met our requirements, and we were able to close the deal for our new rental in record time with their welcome guidance. Special thanks to Sophie Alexander and Kamran Shirazi for their care and expertise during the sometimes stressful process!
Congratulations Vivian on your new home move! Thank you for your kind words, we are so happy to have been able to facilitate a seamless move for both you and Frederic. We are here to help in future should you need anything else. Best wishes,Sophie and Kamran
5/5
TrustpilotGreat experience and quick
We had such a great experience working with Katie Shaw. She was incredibly quick, responsive and kind throughout the whole process. She kept us in mind for our very specific request and eventually found us a home in exactly the area and building we wanted, something we honestly didn’t expect. She completely exceeded our expectations!
Dear Mark, Thank you very much for such lovely feedback! I am so pleased that we were able to help you with your search and find you the perfect place! Good luck with the move! All the best, Katie
1/5
TrustpilotAVOID THIS AGENCY! unethical treatment, unprofessional behaviour, unethical landlord
if i could give less stars i would. AVOID AT ANY COST! Absolutely unprofessional behaviour and unethical treatment. absolutely unethical landlord. rented with them in St Johns Wood. NEVER AGAIN! they never respond on time - had to chase them for confirming move out date for months! the flat was provided in a disgusting state to me: very dirty (the tissues were simply black after cleaning, which i sent to them), smelled of the fresh paint for 3 weeks and I got intoxicated and was vomiting for days because of this. The fridge smelled of curry for 3 months after move in date. I have documented the poor state of everything in that apartment, and God it was poor! the apartment is practically falling apart - the walls are covered with scratches, the doors not closing properly, the windows so ancient that my grandmother had better for the place with chickens on a farm 30 years ago. not to mention the gap of 5 cm wide between the front door/ entrance door and the floor, causing draught and constant windows banging inside apartment each time someone was passing in the corridor. now the landlord is not returning my deposit saying he wants to repaint the walls at my cost. and the agency - despite me having provided thousands of pictures showing each millimetre of the flat in the poor state when i moved in, does not say a thing. pretending a landlord is saying the truth claiming i damaged the walls, when i have sms from him and emails from knight frank acknowledging the scratches on the walls and all the rest related to the poor state of the flat.-UPDATE: still no response to my numerous emails, their agents who were in contact with me on my case are not picking up and are never available. only received email confirming registration of my complaint. Landlord is also ignoring all my countless attempts to get in touch. i raised a dispute on tds. it will take a very long period of time to get through the process so avoid this agency as plague. unethical bunch of unprofessional people. will now have to wait until 22nd november for the landlord or agency to respond on dispute claim raised by me. will keep this updated on progressUPDATE2: a week later and still no response from Knight Frank. please avoid them if you want to get your deposit backUPDATE 3: their complaints team is just as useless and unprofessional as all of the agents i have dealt with. they did not offer any solution to me or tried talking to the laddlord, who is still not responding to my countless emails and calls, in emails i also cc the knight frank colleagues. instead they say it is not their responsibility as the property is managed by landlord. it is of course totally ok for them that i paid them, but they have 0 responsibilty to their tenants. 0! not even to ensure the info i shared on move in date on the terrible state of the property is documented in the check in report. because clearly the check out report shows all damages i reported to knight frank as damages caused by me. landlord now uses this claiming deductions in tds dispute raised by me. i have no doubt i will get my money back in full because i have all pictures and documented evidence i sent right away when i moved in, but the tds process takes months. STAY AWAY FROM JNIGHT FRANK: RENT FROM SMALLER MORE PROFESSIONAL AGENCIES. I GOT MY DEPOSIT BACK IN FULL WITH 0 PROBLEMS FROM OTHER AGENCIES
Dear Yana, We are sorry to hear about your experience. We are aware you have raised a formal complaint and the team are currently looking into the issues raised. Knight Frank
5/5
TrustpilotExceptional Service and Support
Katie Shaw provided an outstanding level of professionalism and support throughout the entire process. Her friendly and proactive approach made every step seamless and stress-free. Katie’s deep knowledge of the market and her ability to provide clear, sensible advice were invaluable to us. She worked tirelessly to secure the best outcome for our needs, ensuring everything was handled with competence and efficiency. It’s rare to find someone who combines expertise, dedication, and warmth in such a genuine way.We couldn’t be happier with the experience and highly recommend Katie Shaw to anyone looking for top-notch service.
Dear Hande,Thank you so much for such lovely feedback! It was such a pleasure working with you, I am so pleased that I was able to help you with your search and find your new home. Wishing you all the best, Katie
5/5
TrustpilotI recently had the pleasure of working…
I recently had the pleasure of working with Lexi Solt, who made our flat-hunting experience very pleasant. She was super responsive from the get-go, quickly answering all my questions and ensuring I felt supported throughout the exchange. What stood out the most was how consultative she was when she showed us around the property, she took the time to truly understand what I was looking for and what we needed in a new home.During the viewing, Lexi actively showed me around the flat, answering all my questions with enthusiasm and insight. She genuinely helped me figure out if the flat made sense for our needs, rather than just trying to rush through the process. Her positive attitude and energy made the experience enjoyable and easy.Also, her tech-savvy approach made her stand out. She sent me a pin on WhatsApp to ensure I knew exactly where to go, which made coordination super quick and easy. I highly recommend Lexi to anyone in search of a new flat!
Hi Sonia,Thank you so much for your really kind feedback. It was lovely to meet you, and I am so pleased that you had a good experience! If I can ever be of further help, then please do reach out and I’d be absolutely delighted to assist.Thank you again and best wishes,Lexi
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Tell us what you need and we'll put you in touch. Knight Frank Shrewsbury Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Shrewsbury.
