Every review we hold for the Shrewsbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKnight Frank are very professional and reliable
The staff at Knight Frank are very professional and reliable.It is very reassuring to know that every time I have a detailed question, they respond quickly and politely.I had recently communicated with them by email, but they followed up with a phone call to help me resolve my housing concerns.They are a trusted partner who always provides a great customer experience.
中村司 · 20 July 2024
Agent replied · 28 December 2024
Dear Mr NakamuraThank you for your kind words. It's always a pleasure assisting you. If there's anything else we can do to help, please don't hesitate to let us know.Japan Desk Team
★★★★★ 1/5
TrustpilotAwful experience Property management
Unfortunately it’s not first time when I found in monthly Knight Frank Landlord statements expenses which I did not authorised , I did not receive even any information about issue or quote. For example last example cost me £335 for new blind - it’s not urgent issue, why my property manager Pritesh Makwana did not inform me about issue and give me quotes in advance for approval? I got contract with Knight Frank for letting and property management but unfortunately I did not receive regular updates. Also I have to mention that quotes usually are extremely high and not competitive. Very disappointing in Knight Frank Standards in property management I send email according this issue to property manager with copy to regional manager but unfortunately - no reply as usual .
Sergey · 16 May 2023
Agent replied · 28 December 2024
Dear Mr Zemlaysnikiy, We are really sorry to hear about your experience. Please reach out to complaints@knightfrank.com so we can look into this matter further. Please accept our apologies again. Knight Frank
★★★★★ 5/5
TrustpilotHighly recommend Sarah Freeman for…
Highly recommend Sarah Freeman for diligent and responsive property management.
Andrew · 6 September 2024
Agent replied · 28 December 2024
Hi Andrew, thank you so much for your kind review. It has been a pleasure to work with you. If ever needed, I will be here to help. Kind regards,Sarah
★★★★★ 5/5
Trustpilot5 stars
Big thank you to Jocelyn who has been very patient with me and very helpful during my tenancy.
Mazen · 12 April 2024
Agent replied · 28 December 2024
Hi Mazen,Thank you very much for taking the time to provide this review. I’m grateful for the opportunity to assist you. If you have any questions, don’t hesitate to reach out.Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotVery helpful and professional
I had a great experience working with Michelle Henry, our property manager. She was extremely professional, always prompt with her communication, and went above and beyond to ensure everything was handled smoothly. Her helpful attitude made the entire process stress-free. I would highly recommend her services to anyone looking for a reliable and dedicated lettings manager.
JL · 30 September 2024
Agent replied · 28 December 2024
Dear Julie, thank you for taking the time to write a review and your kind words. I am very pleased you were happy with the service provided to you. It was a pleasure working with you. I wish you all the very best. Kind regardsMichelle
★★★★★ 5/5
TrustpilotKatie Shaw was the best
Katie Shaw was the best, professional, and honest and kept us up-to-date through out the process. Katoe knows her stuff!
Dan · 22 February 2024
Agent replied · 28 December 2024
Dear Dan,Thank you so much for your lovely feedback, it was such a pleasure working with you and Rachael on your property. You were both so responsive throughout the whole process, and I look forward to working with you again in the future! If you need anything we are always around to help!Best wishes, Katie
★★★★★ 5/5
TrustpilotGreat experience
Very helpful, efficient and communicative through the entire process! Thank you Louna
Charles · 22 July 2024
Agent replied · 28 December 2024
Thank you for your kind words Charles. I wish you and Tim and smooth move-in and many happy years in the new loft. Kind regards,Louna
★★★★★ 5/5
TrustpilotGreat support at end of tenancy
Great support at end of tenancy. Thank you Jocelyn.
LB · 10 September 2024
Agent replied · 28 December 2024
Thank you very much for the review LB. I'm glad I could support you through the end of your tenancy. Wishing you all the best in the future!Jocelyn
★★★★★ 5/5
TrustpilotGreat working experience with Mo Govani
I have had the privilege of working with Mo Govani who is managing our property over the last years and I have been super pleased with his responsiveness, his bias for action and proactive approach to solving issues with my tenants. As we on board a new tenant on Aug 15, I look forward to working again with Mo.
Uwem · 7 August 2024
Agent replied · 28 December 2024
Thank you Uwem for your kind words. I also look forward to working with you in the future. Mo
★★★★★ 5/5
TrustpilotKnight Frank
We are very grateful that we have Mr. Andrew and Mr. Ehteshaam as our property managers. We were having a complex situation with our tenants and our managers worked tirelessly over the month to bring us all to a very successful resolution. We now feel more confident to do our property business with a company that has such devoted officers and we truly appreciate their support for us.
Y.S · 15 February 2024
Agent replied · 28 December 2024
Thank you very much for taking the time to leave such a positive review of our services at Knight Frank. We are delighted to hear that we could assist you and reach a successful resolution. Please know that we are always here to support you whenever you need assistance, and we look forward to continuing to provide you with excellent service in the future.Best, Andrew and Ehteshaam
★★★★★ 5/5
TrustpilotVinnie from Renewals was extremely…
Vinnie from Renewals was extremely helpful in the entire process of lease renewal and answered all my queries swiftly.
San · 6 March 2024
Agent replied · 28 December 2024
Dear San,It was a pleasure to assist you in your renewal.All the best for the future.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotExcellent advice and first class…
Excellent advice and first class professional company. Could not be faulted. Definitely recommend them.
Adrian · 20 January 2026
Agent replied · 22 January 2026
Dear Adrian,
Thank you for your thoughtful words. It has been a genuine pleasure working with you.
All the very best for the future.
Kind Regards,
Matt and the Knight Frank Sevenoaks team’
★★★★★ 5/5
TrustpilotEleanor was professional and very…
Eleanor was professional and very helpful throughout the enquiry process. Thanks.
Jake · 25 July 2024
Agent replied · 28 December 2024
Thank you so much for taking the time to leave a review, your feedback is much appreciated. All the best in your new apartment
★★★★★ 5/5
TrustpilotWonderful
Beth T worked tirelessly to find us the right property. They offered conventional and also some out of the box stuff, collaborated across teams and offices. Great knowledge of the area and the market. Patient and through, Beth T was absolutely wonderful in her work and communication really highly recommend her and them as a whole company.
Jon · 27 August 2024
Agent replied · 28 December 2024
Thank you for your kind words Jon. Working with you has been an absolute pleasure, and no doubt our paths will cross again in the future. Best of luck with your continued Knight Frank journey, you are in good hands with our Tower Bridge team! Best, Beth
★★★★★ 5/5
TrustpilotHelpful and easy
Oscar was super helpful, found a great apartment immediately
Ali · 26 August 2024
Agent replied · 28 December 2024
Thank you very much for your review, it was a pleasure to find you a property so quickly. Oscar
★★★★★ 5/5
TrustpilotSummer was super helpful in negotiating…
Summer was super helpful in negotiating our letting - would definitely recommmend!
Jack · 5 July 2024
Agent replied · 28 December 2024
Dear Jack, Thank you so much for your kind words, I am delighted we managed to do everything with such a tight turn around, I do hope you love your new home.Best wishesSummer
★★★★★ 5/5
TrustpilotQuality work by Henry Nwokejiobi, Property Manager
I am very impressed with the way the property manager assigned to me, Henry Nwokejiobi, handled the situation in relation to the tenant. He was very composed, calm and determined to assist. It seems to me that such quality of work can only come from someone who has the compassion towards his work striving them to get the work done.
MN · 4 July 2024
Agent replied · 28 December 2024
Thank you very Much Mike, for your kind words. This is much appreciated. I will endeavour and continue to give my all in delivering a High level of service to you as a Knight Frank Client.
★★★★★ 5/5
TrustpilotRegvita has been super helpful and…
Regvita has been super helpful and communicative throughout our whole relationship. Definitely recommend.
Caroline · 14 June 2024
Agent replied · 28 December 2024
Thank you so much for your lovely review. I am pleased I was able to help out.Regvita
★★★★★ 5/5
TrustpilotA good renewal experience
re: Renewal of tenancy. Vinnie from Renewals has been very helpful, efficient and pleasant to deal with.
Alenka · 25 March 2024
Agent replied · 28 December 2024
Dear Alenka,Thank you for the kind words.It has been a pleasure to assist you.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotI was fortunate to deal with Charlotte…
I was fortunate to deal with Charlotte Maclean on the rental of my property over the past 4 years. She has been truly a professional and handled my flat and the tenant like clock work; always considering the needs of both parties to make sure a smooth and fair arrangement is made. Truely grateful. Highly recommended.
Hirbod · 3 September 2024
Agent replied · 28 December 2024
Dear Hirbod, Thank you so much for your very kind words. It's always a pleasure to work with you. Please don’t hesitate to contact me should you require anything else.All the best,Charlotte
★★★★★ 5/5
TrustpilotJason Nwimo was an excellent letting…
Jason Nwimo was an excellent letting agent and made the process very smooth for us!
Georgia · 1 May 2024
Agent replied · 28 December 2024
Hi Georgia,Thank you for taking the time to leave such a positive review! I'm delighted that I was able to assist hereWishing you all the best in future.Kind Regards,Jason
★★★★★ 5/5
TrustpilotPhillip Dunn is a great property manager
Phillip Dunn was an excellent property manager, who always went the extra mile to help us out.
Ciaran · 21 March 2024
Agent replied · 28 December 2024
Thank you Ciaran, I really appreciate your kind words. It has been a pleasure to be trusted to look after your property. Kind regards,Phillip
★★★★★ 5/5
TrustpilotProperty manager Toru Yoshioka
Over the past 3 years, I have had a very positive experience of cooperation with Toru Yoshioka. Toru always responds quickly to any requests, is attentive to the client's wishes and tries to help with the questions and tasks that are addressed to him. To date, this is one of the best managers I have ever dealt with.
Vitaly · 29 July 2024
Agent replied · 28 December 2024
Hi Vitaly,Thank you so much for your generous words. I am delighted to have been able to assist you.Please do not hesitate to reach out if you need more assistance or support.Kind regardsToru Yoshioka
★★★★★ 5/5
TrustpilotGreat experience
Knight Frank and Ehteshaam has been incredibly responsive to our queries. He's making our experience great!
Jonny · 9 April 2024
Agent replied · 28 December 2024
Thank you very much for your glowing review Jonny and I am glad I could of be assistance. Please do not hesitate to reach out should you have any queries in the future.Kind regards,Ehteshaam
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