Knight Frank Shrewsbury Sales reviews

★★★★★ 5/5

Trustpilot

Professional, friendly and helpful

From my initial contact with Lexi, subsequent viewings with James, and diligent follow-up from Lexi I found them to be professional, friendly and helpful throughout.Lexi is truly an asset to the Knight Frank team.

Customer · 13 September 2024

★★★★★ 5/5

Trustpilot

Very positive experience!

Ines was excellent from start to finish - super proactive and communicative. A country mile ahead of other chaotic estate agent dealings I’ve had in the past over the years!

Ed · 13 November 2024

★★★★★ 2/5

Trustpilot

The move in experience was terribly disappointing

The move in experience was not very good. First of all, you promised you will check all the appliances and make sure they are in working condition however, at least 3 broken parts was found by us and when we ask for repairing, we have to wait for 2 weeks. Second, the heating was not working at all, we followed the instructions and no heat is generated. The QR code you send us telling us how to use it is already not working I asked for a new one but no reply. Same as the security camera, no instructions given telling us how to use it. The hot water runs out easily and when we are showering it often turn cold. We ask for check, still needs a long time to do it. Finally your agent is not replying at all. I send messages and he only reads but doesn’t reply at all. I don’t know why this is happening. Sometimes when I have an issue no one is there to help. I know the place where I could get a key just 2 hour before I was arriving at my flat. This was a serious mistake taken by you, I asked you many days earlier about the keys but everyone was not sure. This makes me very angry. Hope you could have done better later.

Consumer · 10 October 2024

★★★★★ 5/5

Trustpilot

Great Experience

James Szalay was very polite and professional and we had a pleasant experience and got the apartment we wanted. There's been a bit of back and forth with tenant verification platform, but other than that everything was great!

Alexander · 30 June 2024

★★★★★ 5/5

Trustpilot

Top guys always willing to help

Top guys always willing to help. Efficient and proactive.

Ethereal · 3 September 2026

★★★★★ 5/5

Trustpilot

Ehteshaam has been a great help he…

Ehteshaam has been a great help he always gets back to me by return. I contact him regularly and he always has the correct information back to me same day.

Denise · 1 November 2024

★★★★★ 5/5

Trustpilot

Daisy is very attentive

Daisy is very attentive, mature and realistic. She made the whole process very easy, keptme informed and I always felt that she was looking after my interests. I really enjoyed working with her and she is a star.

Johnwbalsdon · 18 June 2024

★★★★★ 5/5

Trustpilot

Beth was amazing

Beth Tighe has been one of my favourite agents as I looked for a new home. She took time to understand our needs, was patient and even put up with my abruptness and over excitement!

HD · 8 August 2024

★★★★★ 5/5

Trustpilot

Knight Frank are an excellent company…

Knight Frank are an excellent company and are very professional in all they do. Our representative from Knight Frank was Chanell Quire who is truly amazing. She was always responsive, chased up both myself as the Seller and was always speaking to the buyers to make sure that everything that needed attention was being done. She chased up the lawyers as well when necessary. I recommend her highly as well as Knight Frank. I would always use them in the future. Top class professional service.

Stan · 24 September 2024

★★★★★ 5/5

Trustpilot

Great Experience with Knight Frank

Charles Olver at Knight Frank Chelsea is a great agent to have worked with. Always professional, nice and oriented towards a great buying/selling experience, I highly recommend working with Charles if you are looking for a property in the Chelsea area. Thank you!

Friedrich · 8 March 2024

★★★★★ 5/5

Trustpilot

Super Prime Rental Search

I recently had the pleasure of working with Jamie-Leigh and Amy and I cannot recommend them highly enough! From our very first call it was clear that they are expert in the super prime lettings property market. Their knowledge, professionalism, and dedication was truly exceptional.They went above and beyond to ensure that every property we viewed met my high standards. They were able to provide exclusive access to some of the most sought-after properties in the area. This level of service is truly unparalleled.Throughout the entire process, they were always available to answer my questions and provide valuable insights.If you are looking for super prime property lettings agents who are knowledgeable, professional, and truly cares about their clients, look no further than Jamie-Leigh and Amy.They are simply the best in the business!

Katharine · 23 September 2024

★★★★★ 5/5

Trustpilot

I have had Knight Frank as my letting…

I have had Knight Frank as my letting agents for years and they have been excellent as has Henna Ellahi has been most helpful and efficient with my recent request -thank you! Hilary SH

Hilary · 19 August 2024

★★★★★ 5/5

Trustpilot

Thank you Yemi!

Knight Frank have been managing my rental property for 2 years, and Yemi has been been my POC for the past few months. He has been excellent - a marked improvement on the previous POC - with great communications and responsiveness.

Rebecca · 11 April 2024

★★★★★ 5/5

Trustpilot

Vinnie from Renewals has been…

Vinnie from Renewals has been fantastic! He has been responsive, pro active and took on board my concerns. Thanks to his efforts, the renewal process for me this year has been very smooth and stress-free! Would highly recommend Knight Frank and Vinnie!

Daphne · 22 March 2024

★★★★★ 5/5

Trustpilot

Pleasant Experience

I have had nothing but a pleasant experience with the company. My account manager Henry Nwokejiobi is always a pleasure to chat with, super responsive and always provides solutions quickly whenever I have any issues with the flat.

Customer · 6 June 2024

★★★★★ 1/5

Trustpilot

Letting team very good in some ways

Letting team very good in some ways, but very sparse with detail in areas that really matter...commercial terms are clear in T'S and C's but the impact of them is significant and not advised up front ( 30 Months commission taken from a 3 year contract with a year upfront payment, rather than taking 12 months) - I find this disgusting, and disguised. From the minute the tenancy started, the support and communication from before diminished, seniors were involved with no prior briefing and harsh and dismissive correspondence. The outgoing tenant, the LL, the incoming tenant and property manage all equally unhappy, no matter who owed or who was owning - KF were deemed to be the common enemy....

Tina · 17 September 2024

★★★★★ 5/5

Trustpilot

Great client service…

My tenant had an electrical emergency and Kev Patel went out of his way to help me despite the fact that I manage the property myself. My tenant and I are very grateful for his speedy help. Gail

Gail · 6 June 2024

★★★★★ 5/5

Trustpilot

First time with Knight Frank

First time with Knight Frank. Great experience! Ellie was my agent and I had to find a new home quickly, and she made that happen. Great communication no issues whatsoever!

Nic · 18 October 2024

★★★★★ 1/5

Trustpilot

Knight Frank THE WORST EXPERIENCE EVER

AVOID AT ALL COST. If we had an option of 0 star or - something that would have been more accurate. If you don’t want to be out of your pocket pulling your hear out in stress and anxiety caused by the Knight Frank stay away from them, especially the Belgravia office! The worst experience ever!! Went with them thinking they will be professional, though they made me upset and cry from the start! They gave us the tenant that didn’t pay the rent, had ruined the apartment, would not leave after notices were given and served and KFrank team haven’t lifted a finger or a phone to help!. What’s more have avoided our calls on most occasions! Their so called “professionalism” that I hoped for and have decided to go ahead with them went as far as to check the landlord asking what they even should not, but did nothing on the foreign tenant! When we managed to get the “tenant “ out after the 5 months battle Knight Frank in its already established fashion now refused to release the deposit to the landlord, though the apartment was trashed and the landlord was left around £40k out of pocket in unpaid rent and legal fees and the tenant confirmed not once, but a few times writing to us that he agrees for the landlord to keep the deposit! When we finally managed to get the deposit released Knight Frank pocketed it! Simply unbelievable !!! Aside moral and ethical considerations, Are they even legally allowed to touch the deposit!?! Isn’t that betwedn the landlord and tenant only!!??! Plus they took their fees at the front! After all, as we all know, they are in charge of the client account and did not release the first rent money without pocketing their part first!!! Ok But the deposit?? And after everything above said! All they care is to pocket your money no matter how or where and when! How you get on, is not their concern at all! Just stay away and save yourself a headache to say at least.

Azijada · 16 September 2024

★★★★★ 5/5

Trustpilot

**Exceptional Service and Professionalism from Knight Frank**

I recently had the pleasure of working with Knight Frank to find tenants for my property, and I couldn’t be more impressed with the level of service and professionalism I received throughout the entire process. From the very beginning, their team went above and beyond to ensure everything ran smoothly.A special mention to **Angharad**, **Beth**, and **Jamie**, who each played a crucial role in making the process stress-free. Their communication was clear and timely, keeping me updated at every stage, and they demonstrated exceptional knowledge of the market. They took the time to understand my specific needs and found tenants who were a perfect fit.The professionalism they displayed, coupled with their friendly approach, made the entire experience a positive one. Knight Frank delivered exactly what they promised, quality tenants and a seamless service. I would highly recommend them to anyone looking for property management or tenant sourcing. Thank you again, Angharad, Beth, and Jamie, for your excellent work!

Rej · 12 September 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working with KF Property Agent to find tenants

I recently had the pleasure of working with KF Property Agent to find tenants, and I couldn't be more satisfied with their service. The team was incredibly polite and professional. They responded to my inquiries promptly, ensuring that all my concerns were addressed in a timely manner. What truly stood out was their ability to answer my questions thoroughly and accurately, providing me with the information I needed as a landlord. Their attention to detail and commitment to client satisfaction is commendable.

Connie · 12 September 2024

★★★★★ 5/5

Trustpilot

Phillip Dunn

10/10. Phillip has been looking after our property and tenant throughout the time he server as our manager, particularly for someone who is not living in the country most of the time, his level of service and time respond is just prefect.

Anna · 13 March 2024

★★★★★ 5/5

Trustpilot

Vinnie from Renewals

Vinnie has been very helpful in my recent renewal with tenant . She has provided very up to date market info and also get a good renewal terms for me . Good work Vinnie . Tks a lot

Edward · 29 May 2024

★★★★★ 5/5

Trustpilot

Daniel Lloyd has been our property…

Daniel Lloyd has been our property manager and has professionally and efficiently handled all the teething issues that arise during a tenancy handover making our experience with Knightfrank incredibly positive! We have had great communication and follow through on his behalf

Anna · 28 March 2024