Carter Jonas Rural Shrewsbury reviews

★★★★★ 5/5

Trustpilot

Superb start to finish service.

From start to finish Carter Jonas were helpful, proactive and friendly in helping us sell our late fathers property. Whlist the property is in a lovely setting it requires a lot of work to bring it up to todays standards. It was also once part of a large country estate and there were various issues with regard to shared facilities and access rights. CJ halped guide us through the process and came up with proactive suggestions on addressing those sticking points. If their lead agent was away for any reason someone immediately stepped in and ensure progress was not interupted.

Mr · 12 April 2026

★★★★★ 5/5

Trustpilot

Great service

Despite being worried about finding a flat in London in the current state of the housing market, CJ made it easy for us to view the flat, did not pressure us to make an offer which made us feel comfortable, and when we did decide to make an offer they, especially Sam, were helpful in letting us know next steps. I also emailed several times with loads and loads of questions which were all answered quickly and with clarity which made me feel better about the whole process.

Emma · 8 October 2024

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Trustpilot

We have been working with Carter Jonas…

We have been working with Carter Jonas in Fulham (their office is at 361 Fulham Palace Rd) for over 5 years. Igor Simonov leads the team and Sam Jarvis helps us daily. They are very professional and very helpful. Very important for all landlords - and tenants as well for that matter - they are honest and trustworthy. Over the years we dealt with other estate agents, and were pretty much often discontent. I would highly recommend working with Carter Jonas, Sam, Igor and his team.

Luigi · 11 September 2024

★★★★★ 5/5

Trustpilot

Nick and the team at Marlborough

This is not the first time we have bought or sold a property through Nick at Carter Jonas Marlborough and he has never let us down. His cheerful and friendly approach is accompanied by a competent and thorough work ethic - he gets the job done and has supported us throughout the process yet again in what has been a very difficult market. With Fred's wealth of experience and Helen's sound advice and comments - we will hold onto these for some time - they are, by far and a way, the best agents we have ever dealt with. Don't go anywhere else! Their total commitment to and enthusiasm for selling your property is second to none.

Jill · 10 October 2026

★★★★★ 5/5

Trustpilot

Fantastic first-time buyer experience

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to finish. I'd also like to thank Wayland who also helped with this purchase. You know you're in good hands with Carter Jonas Fulham. Highly recommended!

Jonny · 31 July 2025

★★★★★ 5/5

Trustpilot

A Big Thank you to Robert McLaughlin…

A Big Thank you to Robert McLaughlin from Cater Jonas, Winchester Branch, who has been extremely helpful with the purchase of my new property, and gone above and beyond to make the deal happenRobert’s knowledge of local area is outstanding We are relocating areas and know very little of Bursledon and surrounding areas. We felt like we had known Robert for years, yet we had only having met him once. I can’t recommend Cater Jonas enough.

Alison · 10 October 2024

★★★★★ 5/5

Trustpilot

My experience with Cater Jonas was really good

My experience with Cater Jonas was exceptionally good. Andrew kept my sale on track in what was a challenging journey and got it across the line. The whole sales team in Newbury were great.

Pd · 21 January 2026

★★★★★ 5/5

Trustpilot

Marlborough office - Sophie and Fred feedback.

We sold our property through the Marlborough office of Carter Jonas. The team especially Sophie and Fred were always on hand to give excellent help and advice and visited the property numerous times over the months when it was on sale.We had a number of viewings throughout the time the property was on the market and their up to date feedback on the viewings was invaluable. Thank you for all your professionalism as this made the process so much easier for us.We were delighted that the house eventually sold this year to a family who will now look after it for years to come and make it their family home - as it was for us for 45 years !

Julian · 13 July 2024

★★★★★ 5/5

Trustpilot

A positive comment from purchasers

We (unusually) are commenting as we are buyers who bought a house in Oxford via this firm. Our main contact was Julia Wilson. It was a complex purchase with multiple hurdles. Julia acted for the executors. I felt she always had her clients interests at heart and fought hard for them. She also was helpful in terms of facilitation and her team's time to make things happen and arrange visitors doing inspections for us. A consummate and fair professional who had a good back up team. I would consider using her to sell a house for me.

Surplus · 3 February 2026

★★★★★ 1/5

Trustpilot

Deliberately trying to put off tenants with pets

I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it's taking around 1.5 months to get permission from a building manager' so no point even asking. Surely that's something that can happen in principle before a property is marketed? I believe they are using delays and unhelpfulness as a way of continuing to exclude tenants with pets.

Norfolkian · 16 September 2026

★★★★★ 5/5

Trustpilot

Our experience with Carter Jonas was…

Our experience with Carter Jonas was brilliant. We had the pleasure of working with Ed the whole way through. He was amazing, picked up the phone every time we needed him, pushed solicitors when they needed pushing and gave us an all round smooth experience. Couldn’t recommend Carter Jonas enough.

Harry · 25 August 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Sam Jarvis

What a great agency ! We recently rented our dream flat and Sam was amazing in helping us find the right place for us. One of my best experiences with renting in London. Sam was so kind and understood exactly what we were looking for, accompanied us through the process and was on top of everything to make sure we found the right place and that the process for us was smooth and transparent. 100% recommend working with him to find your next home if you want to make sure you find the best !

Alicia · 10 May 2024

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026

★★★★★ 5/5

Trustpilot

Izzie made the experience seamless from…

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Soni · 24 February 2026

★★★★★ 5/5

Trustpilot

Having recently bought a house in…

Having recently bought a house in Wiltshire through Fred Ponsonby and Carter Jonas Marlborough office, I can whole heartedly recommend Fred, for anyone looking to purchase a property in Wiltshire. The process was seamless and I felt like everything was in control through out.

Matt · 1 August 2025

★★★★★ 5/5

Trustpilot

First class service

Excellent valuation realised a sale price which exceeded my expectations in relation to that suggested by competitors.The professional, courteous, approachable staff in the Harrogate office were always available to support. In particular Tony, Alex & Lizzie kept me updated & were encouraging throughout the process. I would totally recommend the team for the respect which they demonstrate to clients & their homes. I am now very happily settled in York.Much appreciated.Liz C

Liz · 13 July 2024

★★★★★ 1/5

Trustpilot

I spoke a couple times called Catherine…

I spoke a couple times called Catherine at the York branch she is so unprofessional shouting at me over the phone for asking a simple question. Disgusting behaviour don’t even know how she still works there if she talks to people like that over the phone. I will never use this company again.

Rosie · 25 June 2026

★★★★★ 5/5

Trustpilot

Carter Jonas

Carter Jonas, and Fred Ponsonby in particular, provided an excellent service, helping us to find a new home in the Marlborough area, encouraging us to view a property we initially thought wasn't right and helping us to maintain the buyers commitment when our first sale fell through

Katie · 27 July 2026

★★★★★ 5/5

Trustpilot

Good Experience: Repairs to Flat

Thanks to Rachel and Logan at the Newbury branch for securing the Landlords' permission to proceed and then smoothly and efficiently coordinating the related work required to maintain the flat I rent through Carter Jonas. Also my thanks go to Paul and Tamas who completed the work in a professional, cooperative and efficient manner and to a very high standard.I received excellent communication throughout from both teams.

Marc · 16 August 2024

★★★★★ 1/5

Trustpilot

Very poor service

Really poor service. Dealt with Louis from their Winchester Branch who was pleasant (although outwardly commented negatively about others who had viewed the property that day, which I didn't find particularly professional) on the viewing on Friday 13th October. Had some immediate questions which were emailed across within hours of the viewing to which 3 weeks later there hasn't been a response.Put an offer in on the property the following Monday (16th) and had an update on the Wednesday saying probably wouldn't have an update until the end of the week.Didn't receive any further updates (despite chasing) until 8 days later to say there still wasn't a decision but no explanation as to why and that the owners wanted to meet us the following Friday (3rd November - today).Sent a response within 3 hours saying we'd be happy to meet them and also asking some really basic questions. As of today I have had no communication following my email from over a week ago, nor have I received any updates regarding the property or my application.Extremely disappointed and wouldn't recommend to others...

Ben · 4 November 2023

★★★★★ 5/5

Trustpilot

I thoroughly recommend Carter Jonas

I thoroughly recommend the team over at Newbury as we recently completed what was a fairly complex land purchase. Ed Westmacott in particular was excellent. He kept all parties engaged, communicated clearly throughout, and played a key role in progressing the transaction to a successful outcome. A fantastic service from start to finish, and I would not hesitate to recommend Ed and the Newbury team

Usman · 9 October 2026

★★★★★ 5/5

Trustpilot

Great experience with Carter Jonas

I recently had the pleasure of working with Carter Jonas estate agents to sell my house, and I cannot recommend them highly enough. From start to finish, their service was nothing short of exceptional. Moreover, Carter Jonas demonstrated a deep understanding of the market dynamics, providing valuable insights and guidance to help navigate negotiations and achieve the best possible outcome.Thanks to Andrew Maddock at Carter Jonas Newbury who assisted us through the process.

Mr · 18 March 2024

★★★★★ 5/5

Trustpilot

Excellent customer service in finding a…

Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.

Anon · 18 September 2026