Trusted Agent profile · Shotton
★★★★★
168 reviews across 1 platform
Brook House, Shotton, CH5 1HL
The Big Estate Agency's office in Shotton, at Brook House, is rated 4.4 out of 5 across 168 reviews on 1 platform, including 168 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. The Big Estate Agency Shotton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Shotton.
Every review we hold for the Shotton office, from every platform, shown as written. First names only.
5/5
GoogleWe looked around a few estate agents but by far The Big Estate were best, from the first time meeting Paul when he came round to view and value our old property and the service team through to completion, Nicola was fantastic and couldn’t of asked for an easier sale and purchase from this estate agent! All the team at big estate get a 10/10, would highly recommend these guys to anyone!
5/5
GooglePaul and team have been very helpful and attentive throughout the whole process and made a daunting move into something very easy. They are always quick to respond when I've needed them and have been able to resource quality help at short notice when I've needed it. Their screening of the potential tenants also put me at ease that my house would be well looked after. Thanks guys!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks Dan. You have been a pleasure to work with as a landlord.
5/5
GooglePinewood is the best
5/5
GoogleProfessional from start to finish. I dealt with Kate mostly and she was extremely helpful and polite as were all of the team. Everything I asked for they dealt with straight away and communication was great throughout. Being a Landlord I’ve dealt with many estate agents and find a lot are just after getting as much money as possible without always fulfilling the needs of the landlord/tenant but the Big Estate Agency are not like this. I will be using yourselves in the future Thanks !
5/5
GoogleI only have good things to say about my experience with The Big Estate Agency and its wonderful staff. From the outset, they made having to sell my property as stress free a process as possible. They were professional, informative and hard working. They did the viewings for me, found me a buyer and the sale was completed quickly. I can’t thank Paul, Delyth and all of the staff more. If you are thinking of selling your property, I highly recommend The Big Estate Agency.
5/5
GoogleGreat team at the big estate agency! They are a great bunch of guys, friendly and very professional! Whilst in the process of selling my property I had a great experience in terms of service & communication. I would highly recommend Paul & the entire team at the Big Estate Agency! Thanks very much! Appreciated!
5/5
GoogleMy Father passed away this year and we had to sell his home, the Big Letting Agency, we’re not only extremely professional but sympathetic as well. That kept me updated throughout the journey. Nothing was to much trouble excellent. I can not recommend this company enough a massive thanks to Paul, Kate and Delyth and the rest of the team. Phil Jones
5/5
GoogleAll the staff especially Kate and Nicola were very professional and friendly and helped us sell our house in very good time, Paul the owner was also very helpful and professional the staff are a big credit to the company, would highly recommend the big estate agency in Shotton if you are selling a property.PositiveProfessionalism
Thank you Linda. we wish you and Colin all the very best for the future.
5/5
GoogleThank you so much to Delyth who helped me purchase my first home! She was very fast in dealing with phone calls, emails and setting up our viewing appointments. I cant recommend Delyth enough, we wouldn’t have got here today without her. Very approachable, enthusiastic & professional throughout the whole process. Thank you Delyth once again x
5/5
GoogleCannot recommend this agency enough. They handled the sale and purchase of our new property with complete professionalism and attention to detail. Kate was amazing and responded immediately to any questions we had. Nothing was too much trouble for Paul, the owner. A fantastic service, thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your words Danielle. We hope that you and your family have settled in well to your stunning new home.
5/5
GoogleKate & the team kept us informed all of the way throughout the purchase of our new home, having not moved in 27yrs it could have become very stressful, but Kate kept us informed every step even over the festive holidays. Thank you xx
Thanks for your kind words Suzanne & Shaun!
5/5
GoogleThank you to Paul, Delyth and team for selling our home and for all your calm help with the problems solicitors caused. We’re very happy in our new home and will be back to you when we are ever planning to move.PositiveResponsiveness
No problem at all Heather. It was our pleasure.
5/5
GoogleWe recently bought our first home and cannot thank Del and the team more for keeping the process as smooth as possible! We were updated at every opportunity and Del was so lovely and was quick to answer any and all of our questions without making us feel silly for our lack of knowledge! They were just as excited as us to get our keys! Honestly, such a fab experience!
1/5
GoogleThis is our experience as first time buyers with the 'big' estate agency. We put an offer in on a property, at first they were great with good communication and always quick with advice and help. As first time buyers we were advised by our broker to hold off on the expenive solicitor searches until we had our mortgage offer. From then on, all we had from the agency was negativity and pressure laying techniques to change our minds on the decision, to start our searches, pay the solicitors ASAP to get the house sold. Every time we had communication from the agency we dreaded answering the phone, opening emails. Regardless we were on point with communicating back quickly. We were close to recieving an offer from the lender which the agency knew, however it was still delayed due to circumstances with the lender. We were constantly pressured to spend alot of money on the solicitor searches as we were told that 'thats the risk you take' before having the mortgage offer. We were then fed with an ultimatum from the agency that if we didn't start the solicitor searches to get the house sold ASAP then they would put the house back on the market. So we had no choice. The agency was also hassling our solicitor everyday for updates on the searches to use this against us with pressure. We then had a surveyor come out to the house, with shocking results on the report. none of these issues were disclosed at all. They were pushing to get the house sold to two first time buyers that they probably seen as clueless. They tried to use all of the pressure teqniques to get this disastrous house sold to two vulnerable first time buyers who probably would have if it wasn't for the survey which actually saved our backs. Stay away. The fact that they only respond to the negative reviews here with defense and anger speaks volumes
5/5
GoogleCan’t rate them highly enough! We called with a week to go before Christmas as we had seen our dream home and wanted to act quickly. Paul couldn’t have been more helpful and accommodating arranging this even getting to ours to photograph at 7 in the morning as we had work. The house was on the market straight away with viewings the following weekend and a subsequent sale followed a few weeks after Christmas. Communication from Paul, Kate and the team in the office was brilliant. Nothing was too much trouble and as a ‘worrier’ I felt comfortable with the communication I received from all involved at all points of the sale. Paul and team, can’t thank you enough. Best wishes, Tom & Paige
5/5
GoogleCan’t fault the agency. Very helpful and always keep you informed with the whole process. Had a very smooth experience renting through them any issues were dealt with promptly. Nicola has been amazing throughout our tenancy.PositiveResponsiveness, Professionalism
Many thanks Stacey. It is great to have a good working relationship with tenants like yourself.
5/5
GoogleExcellent service from the Big estate agency. Any queries were answered fast and efficiently to take any stress away. House fell through the first time but sold quickly again once re listed. Highly recommend Paul, Nicola and the team. Thank YouPositiveResponsiveness, Quality, Professionalism, Value
Thanks for the review Leigh. It means a lot to us. As a vendor, you were fantastic to work with. Particularly with your swift response to issues raised in the survey.
5/5
GoogleWe recently bought our first home and cannot thank Del and the team more for keeping the process as smooth as possible! We were updated at every opportunity and Del was so lovely and was quick to answer any and all of our questions without making us feel silly for our lack of knowledge! They were just as excited as us to get our keys! Honestly, such a fab experience!
5/5
GoogleCan’t rate them highly enough! We called with a week to go before Christmas as we had seen our dream home and wanted to act quickly. Paul couldn’t have been more helpful and accommodating arranging this even getting to ours to photograph at 7 in the morning as we had work. The house was on the market straight away with viewings the following weekend and a subsequent sale followed a few weeks after Christmas. Communication from Paul, Kate and the team in the office was brilliant. Nothing was too much trouble and as a ‘worrier’ I felt comfortable with the communication I received from all involved at all points of the sale. Paul and team, can’t thank you enough. Best wishes, Tom & Paige
5/5
GoogleAbsolutely brilliant service from start to finish! Brilliant team these guys are and i couldn't fault them! they was always on board and very helpful! Paul was very reassuring even before putting my house on the market which i was a nervous wreck before hand! The big estate agents sold my house within 3 days and they made the whole process a lot easier and less stressful they always kept me informed too! highly reccommend them to anyone! Thanks a million to paul and the team!
5/5
GoogleFrom start to finish the service provided from The Big Estate Agency has been excellent and as stress free as much as possible. Delyth kept us very well informed throughout the process and always made herself available to answer any queries promptly and professionally. We would not hesitate to recommend the services of the Big Estate Agency to anyone considering selling or purchasing their next property.
5/5
GoogleI could not recommend this company enough! They were the most professional and amazing team I think I’ve come across! Nicola, a absolute credit to this company has been a rock through this move! Helped us chase up all issues, kept us constantly updated, willing to help out with everything and anything! Anyone wanting to have a stress free move, I would happily go with these guys! Could not stress how amazing Nicola had been through this move, fantastic!PositiveResponsiveness, Quality, Professionalism
Thank you Caitlin. Nearly there now!
5/5
GoogleKate was very responsive and professional. She got back to us quickly and would follow up updates when needed. This was reassuring as we were keen to move into our new home before Christmas and we did.PositiveResponsiveness, Professionalism
Thank you Susanna. Kate was very happy to get you into your new home before Christmas.
5/5
GoogleUsed twice. Excellent. We have used the Big Estate Agency to sell our own house when we relocated back down south and when my father passed away we again used this agency to sell his house. The staff are very compassionate and understanding. Very helpful with any queries, great prompt contact and communication and very reasonable fees. The presentation of photos and 3rd viewing video was exceptional and we sold both properties within days of listing. They really showed both homes off to their best potential and this ensured fast sales. They really are such a great team we wouldn’t hesitate to use them again! Highly recommend
Thanks you for your repeated business, Kerry. Kate and Delyth both enjoyed working with you on your sales.
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Tell us what you need and we'll put you in touch. The Big Estate Agency Shotton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Shotton.
