Beals Shirley reviews

★★★★★ 1/5

Trustpilot

Slow and unresponsive service. Low Quality House.

Terrible service. The house has multiple faults in multiple rooms. There was a mould treatment in almost all rooms recently - which we had been waiting over a year - they didn't tell us how long it would take. During this process they ripped out the kitchen radiator and have not put it back, and once they finished the damp proof, the didn't repaint over the concrete, so now we have huge patches of unpainted wall all across the bottom floor; to top it all off, parts of the walls are still damp. This is only one concern of multiple. Furthermore, we have numerous leaking pipes, due to this some of the floor lamination in the kitchen is stained and dirty, and in possible extension of this, the upstairs toilet flush is faulty. We have not heard anything back about fixing these issues of over three months. We've rented this house for 4 years and it's not been a pleasant experience. We are a family household living with children here.

Aysegul · 8 March 2022

★★★★★ 5/5

Trustpilot

My experience with beals estate agent…

My experience with beals estate agent was pleasant and smooth. I dealt with Dan who was always reachable via email and extremely patient when dealing with my queries! I would 100% recommended beals estate agent and Dan was amazing!

Mr · 2 March 2023

★★★★★ 5/5

Trustpilot

Thank you very much Beal's

Thank you very much Beal's estate agents for your service. Katie made sure everything is alright through the sale and kept answering our enquiries. Very happy with the job :) Also thank you for Lauren :)

Evaldas · 31 May 2023

★★★★★ 1/5

Facebook

Good afternoon Adriana,Thank you for getting back to me. The full management of the property has been with Beals for many years now and I've always been satisfied with your service until the last the tenant moved out in mid-July. I haven't received any check-out reports since then and it seems that the property hadn't been looked after, and I wasn't aware of this until I went to take a look at it myself: the whole place is a mess with full repairs required in some areas. I've tried to contact Hayley many times by email in order to get reports and updates, and when I've called into the office (Joe, Jack and Mollie for information they've always told me that they'd get back to me the next day, but I never received any follow ups.The issue is that I'm not sure what I've been paying the 10% service charge for, considering that the efficacy of your company during this last tenancy has been much less than satisfactory, and I'm currently still waiting for £3000 compensation from the previous tenant due to property damage, of which I have received little to no updates. The lack of communication between myself and your agency is disappointing, and to me it's frank that there have been little to no inspections of the property to keep an eye on the state of it, which has led to the damages l've seen, attached below.

Kam · 17 September 2023

★★★★★ 5/5

Trustpilot

Fair priced

Fair priced, easy to understand terms. Agents took actions quickly and were polite and helpful throughout. Aisha Baker was particularly helpful on viewing. Would recommend

Louise · 24 February 2024

★★★★★ 5/5

Trustpilot

Highly Recommend Beals

We have used Beals Estate & Letting Agents for the last few years, buying, selling, & letting our properties. We have experienced nothing but professional, courteous, knowledgable & approachable staff from the sales & selling team to the letting team. We have always received practical & honest advice on our properties allowing us to make more informed decisions relevant to our own situation. Brett Gamblin has gone above & beyond to assist us even if it is out of his area or department, always putting us in contact with the right people making our life so much easier! The communication & returning phone calls from Brett, Molly & all Beals staff has been excellent. I would highly recommend Beals you will not be disappointed!

Vicky · 14 September 2023

★★★★★ 5/5

Trustpilot

Fantastic service from Beal’s Shirley

Fantastic service from Oliver Fowler, Jack Toms & Katie Healey at Beal’s, Shirley. Sold our house in Lordswood very quickly and achieved what we were hoping. Katie was superb at handling the progression and kept us well informed throughout.

Dan · 23 February 2023

★★★★★ 5/5

Trustpilot

Carly and Jade were brilliant

Carly and Jade were brilliant. They made the selling of my house at such a difficult time so much easier. They were professional and outstanding.

Jenny · 22 February 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Ollie, Kelly, Ben and Lauren provided an excellent customer service and speeded the process through in my search for a property with the utmost importance.Ollie was a lovely, pleasant young gentleman of whom was learning the role and I’m sure he will exceed in the future. A lovely team

Paula · 4 December 2021

★★★★★ 5/5

Trustpilot

They approached me with patience even my English is not good.

They approached me with patience and good will from the first stage of my house rental process to the last point. For this I would especially like to thank Louise.

Tolga · 25 October 2023

★★★★★ 5/5

Trustpilot

Over all we got a good service from…

Over all we got a good service from Beals, Katie was very helpful and supportive Lauren was always pleasant and supportive with every encounter.

Kavya · 4 March 2024

★★★★★ 5/5

Trustpilot

Louise was extremely helpful with the…

Louise was extremely helpful with the purchase of our property, a thorough professional always willing to go the extra mile to assist us,Would highly recommend her for all your property needs

BILLAL · 14 September 2023

★★★★★ 5/5

Google

The letting agent, Muhammad was very helpful throughout the whole process. The process was smooth and transparent. Every time I contacted him, he was always available to assist me and took the pressure off me. Thanks Beals.

HARSH · 26 March 2023

★★★★★ 5/5

Trustpilot

Katie was exceptional

I cannot fault Katie's work. The sale in question was a long and stressful process for both parties, but throughout the whole time Katie gave exceptional service. She was continuously communicating with me, providing updates regularly and happily answering any questions I had, and if she didn't have an answer she quickly found it and reported back to me. She was always friendly, helpful and welcoming with her calls and emails while also remaining very professional. Can't recommend her enough and would personally ask for her should I sell my property in the future.

Madelaine · 10 August 2023

★★★★★ 5/5

Trustpilot

Thank you Lucy Watt

My wife and I requested a valuation on our home from Beal's. A lady named Lucy Watt performed this with such professionalism and arrived exactly on time. Lucy listened carefully to what we had to say about our home and added her own complementary views on our property. She clearly knows how to find and highlight key features of a property, which made our experience with her a very pleasant one.

MR · 5 March 2024

★★★★★ 5/5

Trustpilot

Thanks to Beals for a successful sale!

Stacey and the team did a great job on a challenging sale and brought it to a successful conclusion in time for Christmas! ~Thankyou!

Rob · 8 February 2024

★★★★★ 5/5

Trustpilot

We viewed a property with Annie and…

We viewed a property with Annie and we’re very keen to put a security deposit down, unfortunately the landlord decided to go with another tenant. However, the very same day Aisha called and said there was a similar property close by that had only just started viewings, we could view immediately and we loved it! Both Annie and Aisha made the process quick due to the prior disappointment we were a little apprehensive but our tenancy was handled efficiently and professionally.

Saffron · 11 November 2021

★★★★★ 5/5

Google

We couldn’t fault Josh Rahman’s customer service. He gave us his number and was so easy to contact and liaise with. When I was busy at work he was quick to text reply back, gave me a call when he felt he need to to make the process faster and smoother. He was very well informed with the property he was showing us around and gave us all the information we needed and asked for. He also made the process very smooth and gave us the right Guidance.

Simran · 29 July 2023

★★★★★ 5/5

Trustpilot

Everyone who I encountered.

Everyone who I have encountered at Beals have been lovely to deal with, a special mention to Katie Healey sales progressor who was amazing.

Sara · 31 January 2024

★★★★★ 5/5

Trustpilot

Great service from all the team…

Great service from all the team especially Louise, she was so helpful, kept us updated either by email or calls, explained things so we could understand the process throughout, would highly recommend Beals for buying or selling property.

Sheena · 10 December 2024

★★★★★ 5/5

Trustpilot

Very good!

The estate agent we are working with (Michael McCormack) has been and continues to have very good communication, he's very friendly, and overall it has been a very good experience so far!

Ethan · 4 June 2026

★★★★★ 5/5

Trustpilot

Ben In waterlooville

Had a really positive experience working with Beals to find a property for myself and my son. Ben was really professional and reassuring when it came to obstacles we had to overcome. Would recommend Beals to anyone looking to rent a property!

Mariah · 5 August 2022

★★★★★ 5/5

Trustpilot

Thank You All!

I would like to say a big fat thank you to Beals Shirley branch for all the help and support offered during our recent buying experience.Ollie and Dan were always on hand to help and answer questions and ensure everything went smoothly for us.I can honestly say, my opinion of estate agents has gone up wildly since dealing with the guys and girls at Beals. The whole team are always personable and polite and efficient and above all have a sense of humour!Thank you all so much!

Delphi · 1 October 2021

★★★★★ 5/5

Trustpilot

My topnotch renting experience

Myself and my wife had a flexible experience on our way to renting a new apartment. Meredith was our contact person and she was active to clarify and guide us on every step until we finally moved it. Thank you greatly.

Patrick · 22 October 2024