Trusted Agent profile
★★★★★
40 reviews across 1 platform
2 Queens Road, Shipley BD18 4SJ
Key In Properties's Shipley office at 2 Queens Road is rated 4.2 out of 5 across 40 reviews on 1 platform, including 40 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Shipley office, from every platform, shown as written. First names only.
5/5
GoogleAmazing service , thank you Gaff for all your help , from the start of my journey and till the properties got tenanted , I didn’t have to worry about anything , he came as a recommendation from my family member and I’m soo glad I went with him ! Very professional and polite , and understanding . Thank you for putting up with me 😂 …
Thank you very much for the kind review much appreciated.
5/5
GoogleSelling my property felt overwhelming at first, but working with my agent completely changed that experience. From the very beginning, they were professional, knowledgeable, and genuinely invested in achieving the best outcome for me. Their communication was outstanding, I was kept informed every step of the way, and no question ever felt like too much trouble. They offered clear, honest advice and demonstrated a deep understanding of the market, which gave me real confidence in their strategy. What truly set them apart was their dedication. They went above and beyond to ensure everything ran smoothly, handling challenges calmly and efficiently, and always keeping my best interests at heart. Thanks to their hard work and expertise, my property sold successfully and with far less stress than I ever expected. I would highly recommend them to anyone looking to sell their home. A truly exceptional service from start to finish.
Thank you so much for your generous review. I truly appreciate it, and I hope the years to come bring you every success and happiness.
5/5
GoogleBig Thanks to Gaf and his team for fast service to find me a tenant ⭐️⭐️⭐️⭐️⭐️
Thank you Benny for your kind feedback , much obliged.
5/5
GoogleThey are very good at managing properties. They communicate all works that are done and consistently reply to my emails with no delay. They also keep me informed on the repairs being done and send images and videos to show. I would highly recommend them for managing properties.
Many thanks for the kind review. We hope to continue offering services to a good standard.
5/5
GoogleI had a great experience with Key in Properties. The team is professional, responsive and very helpful throughout the process most specially Gaf.👍 …
Thank you for your positive review.
5/5
GoogleKey properties I must say are the best for I am concerned. They are always considerate and kind. They are always ready to assist you when you need them the most. I recommend key properties to you in high exteem.
Thank you for your positive review.
5/5
GoogleThey were very helpful and understanding helped me from start to finish i would recommend them to anyone
Thank you for your kind review.
5/5
GoogleVery good team straight forward work , Definitely recommend them .. Thank-you
Thank you for the kind review.
4/5
GoogleThey are very good at what they do. Always ready to help and support. I highly recommend them if you are looking for an apartment to rent.
Thank you Mr Bright , much appreciated for the kind review
5/5
GooglePleasure to deal with
Your welcome. Thank you for the 5* rating means a lot for our business and we will continue giving the same service.
5/5
GoogleKey In Properties have been looking after my house for a while and they've been brilliant. They sourced reliable tenants quickly, and have handled the management side of things so well that I don't have to worry. The property was looked after by someone else before and the poor level of service had made me consider selling the house. Key In took over and have given me peace of mind. I would recommend them to anyone looking to let.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Saima.
1/5
GoogleI am not sure that they are a good, as my neighbour is having trouble with them, they are not getting there repairs done, kitchen is in a bad way cupboards are mouldy, and the leaks are not getting fixed, this company needs to reassure there clients that they are going to do it instead of fobbing them, they don't deserve a star until they get there priority sorted, there clients come first, not money in there pockets.
We have already spoken with the tenants and offered our sincere apologies to the most recent repair unforeseen issue they faced on Sunday. All works in the past have been met to a good standard and will continue to do so in the near future. As you may perhaps be aware these houses are of an old structure and do experience at times unexpected structural / cosmetic issues that are uncontrollable, however our job will continue in delivering our service at the best of our ability ensuring that the occupants are safe to reside inside the premises. Thank you once again for the kind information.
5/5
GoogleHighly recommend key in properties to any one looking for quality accommodation. I have used them personally a few times now and recommend my friends and family. Highly professional and excellent service provided which is very rare to find from letting agents. Nothing is hidden they throughly explain everything so you can rest assured there is no hidden charges etc. I’ve used a number of letting agents in the past and found nothing but hassle they end keeping your deposits extra charges etc Not with these guys, give them a try and you will see the difference. Best of luck guys 👍PositiveProfessionalism
Thank you @Marble4Life
1/5
GoogleDO NOT USE UNLESS YOU ARE DESPERATE. And if you do use this company to rent a house I suggest you take as many photographs as you can of pre existing faults as soon as you can. I rented a property from them in January. At the check in appointment it was apparent that there were numerous issues which I pointed out to the agent. I was told that the agents wouldn’t bother about minor things at the checkout but having had previous experience of landlords who subsequently blame the tenants for any faults I didn’t want to rely on that. So I got the agent to note the faults on the inventory eg: - dirty property (they said they would “see what they could do” - they did nothing) - Dirty extractor fan - they wrote it was in good condition but I asked them to note it was dirty and held together with duct tape - one room was described as “good condition” I asked them to note the carpet was badly stained and the light wasn’t working During my tenancy there were numerous issues which I reported but each time I backed up any phone calls with emails to record the issues - faulty lights/electrics: the living room light and the exterior light didn’t work. When the electrician came out he said the fuse box was dangerous and when he took the floor boards up he discovered the electric cabling in the bedroom and landing were laid over the hot water pipes! He replaced the fuse box and relaid the cables to the 3rd floor but did not look at the cabling anywhere else- goodness knows what the rest is like. He couldn’t mend the exterior light and this is a safety issue as the exterior surfaces are so broken and badly laid they are dangerous - the oven burnt everything I tried to cook but inside the food was raw. Despite notifying of this it was never repaired and I bought a mini halogen oven to cook with. The cooker was so old that it had burnt on food on the inside, even so, I tried my best to clean it before my checkout appointment but the agent commented that it was dirty. I told him it was not possible to clean it anymore and showed him by rubbing my hand over it that it was clean but just burnt on as it was when I moved in - the boiler was eventually replaced after I reported 3 break downs. The boiler man left the kitchen soaked with water and plaster dust from installing the new boiler. Despite my best attempts to clean and dry it out the kitchen was still damp and plaster dust had stuck to the floor at the checkout appointment. The agent tried to make out it was my fault and the kitchen “could have been cleaner”. I told him it was dirty when I moved in, and that this was dirt caused by the boiler repair and it was physically impossible to remove as it was stuck to the floor - the agent asked how the top bedroom carpet had got stained - as though it was my fault. I told him it was like that when I moved in and had told the original agent to note it down and now I’m so glad I did! - the agents tried to claim £200 from my deposit for damage to a laminate floor. I told them, and the Deposit Protection Service, that the flooring was not fit for purpose as the edges broke and crumbled off when you tried to clean it. In fact the agents own check in photograph showed pre existing damage and uneven surfaces and the deposit scheme have today confirmed they are returning my deposit in full so I am extremely relieved that I took my own photographs to dispute the agents claim. So use them if you have to, but cover your own back.....
I'm sorry to hear of your experience. However we tried our utmost best to give you a good service,but at times you cant please everyone. You viewed the property before you signed the AST, so you was fully satisfied to take it on. Almost every rented property may have minor issues. When you phoned or emailed our company to report certain works, we immediately informed the contractors and had them resolved. With your previous landlady you was playing the same card by unnecessary defaming her. You was in tears when you viewed the property, because you were about to get evicted by your previous landlady. We thought as a good will to give you a chance, so you don't end up on the streets homeless and offered you the property. The landlord fully painted and decorated the full house. Installed brand new carpets on the landings and the staircases. The living room had a brand new laminate floor purchased from Wicks with receipts which your dog ruined. The boiler had couple of issues you reported and we sent a gas safe engineer to have it fixed. The third time you reported a problem, the landlord decided to just replace the whole boiler which cost him Thousands of pounds. You complained about the electrics, we sent electricians to fix what ever was causing the electrics to trip. The electrician had to lift some of the floor boards to chase the wires and find the fault. The landlord replaced the old electric box for a brand new up to date box. The external light had a wire fault and this also was fixed. The kitchen was tidy but the oven did need a clean. This was shown to you but you offered to clean it. You left the property full of dog hair stuck on to the carpet. The landlord instructed a professional carpet cleaner and was unable to take the hair out. The Laminate floor was ruined, the beading's were chewed up and broken. You left dog feces all over the garden and didn't have the audacity to clean it up. I hope you've done your self proud and best of luck in the near future!! Good luck to your next agent or landlord.
5/5
GoogleI have used the property management landlord service provided by them. I have had complete trust in giving my property to them. When there has been an issue at the property I have been notified by phone and via pictures and video on their online portal. Thank you very much Gaf and Ifty. Wish you all the best. Top guys. Omer Akhtar
Thank you
5/5
GoogleI have used the property management landlord service provided by them. I have had complete trust in giving my property to them. When there has been an issue at the property I have been notified by phone and via pictures and video on their online portal. Thank you very much Gaf and Ifty. Wish you all the best. Top guys. Omer Akhtar
Thank you
5/5
GoogleKey In properties ltd is one of the best letting agencies that I have ever dealt with. They treated my property is if it was their own. They have taken very good care of me as a landlord and they have also taken a very good care of my tenants. The staff is very friendly and I always feel welcome when I contact them.
Thank you Mr Mazouz for the kind review.
1/5
GoogleI wanted give them 0 star Totally scammers they do not return the deposit They have rented the house without repairs and at the end of the contract they try to keep the deposit with different excuses
Hi Sorry we do not recall of a renter in the name of "muhammad Safyan". You may have got our company mixed with another with a similar company name.
5/5
GoogleI’d recommend keyin Letting’s anytime. They are quick to respond to any maintenance issues and liaison well between the landlord and tenants. They do their best to accommodate our requests and are friendly to deal with as well. I’ve been with them for almost a year and so far I have had no issues with the agency.
Thank you Najjah.
5/5
GoogleI as a landlord cannot praise Key In Properties enough for their services. I have been dealing with them for many years. They are always ready to help when needed.
Thank you for the kind review.
5/5
GoogleAs a longterm tenant with Key In Properties, I am extremely happy with the way they conduct their business and professionalism. They are kind and understanding to their tenant needs. I will highly recommend Key In Properties.
Thank you very much for the review
1/5
GoogleStaff is very roud, no respect for Clint
Good afternoon I am surprised you have given us 1 star rating just because i informed you of the company policy in respect of any viewings, unfortunately you have used it as a retaliatory against us . I hope this has made you feel better.
5/5
GoogleHighly recommend, great service and they’re always willing to go the extra mile.
Many thanks James for the kind review.
5/5
GoogleVery helpful and kind, always have been patient with me and helped me with the whole process. Very grateful for their help and do recommend key properties.
Thank you Maria , for the kind review. I hope you enjoy your stay .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Key In Properties's Shipley office has 40 reviews across 1 platform: 40 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Key In Properties Shipley is rated 4.2 out of 5 across all 40 reviews, and 4.2 out of 5 on Google from 40 reviews, checked 9 October 2026.
Key In Properties Shipley, 2 Queens Road, Shipley BD18 4SJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.