Symonds & Sampson Sherborne reviews

★★★★★ 5/5

Google

Top class service from the whole team at Symonds & Sampson. Right from the very beginning, the entire process of selling our house was smooth and handled with real professionalism throughout. A big shout out to Sophie, who saw the sale through from start to finish. She was always there when we needed something, offering clear and simple guidance along the way. Very friendly, helpful and reassuring. We wouldn’t hesitate to sell or buy with them again. Thanks again, Rich and Naomi Townsend

Rich · 15 February 2026

★★★★★ 5/5

Google

James and his team were great. We had a bungalow which took a long time to sell but their enthusiasm never wavered and we felt like they were almost as invested as we were. They were always there to offer advice and support and we never felt like we were alone during the long process. Thankyou so much!

Jeannette · 25 July 2026

★★★★★ 5/5

Google

Kirsty was absolutely fantastic! As I have severe sight loss, Kirsty was very patient and understanding. Kirsty went above and beyond to help me! Highly recommend her!

Katherine · 16 September 2026

★★★★★ 5/5

Google

I must say I popped into Symonds & Sampson Sherborne.. James Mckay was very polite helpful and professional I would definitely recommend them

Derek · 2 October 2026

★★★★★ 5/5

Google

Five star service from Symonds & Sampson Sherborne! At every stage, we’ve been impressed with the blend of confidence, initiative and expertise shown by the team handling our sale and next purchase. Sophie has been a total star - always keeping things moving and keeping us in the loop too. When the inevitable bumps in the road occurred, Sophie went above and beyond to get us back on track. Highly recommend.

Jan · 17 September 2025

★★★★★ 5/5

Google

Sophie Chiswell at Symonds & Sampson in Sherborne, Dorset, is quite simply an outstanding sales negotiator. Not only did she accurately predict that my new home, a charming Victorian semi-detached cottage in a beguiling and little-known Somerset hamlet, would be perfect for me and my two Labradors following my divorce, she also went above and beyond during the offer and the sales process to ensure that I was always kept well informed and ahead of the game. Incredibly, through her wise insight, exceptionally good people skills (with me, the lovely couple I purchased my home from and our respective solicitors) the transaction was completed within two months of my offer being accepted. Sophie is, without doubt, brilliant at what she does, but she is so much more than a super talented and highly efficient estate agent with a natural flair for identifying her client's needs, she's a thoroughly nice, warm and empathetic person, too. I will always be grateful to her for helping me to find a bright new start in life and, should I ever need to move in future, Sophie will be the first person that I call.

Paula · 19 April 2025

★★★★★ 5/5

Google

Fantastic outfit, highly recommended. We recently bought and sold using Symonds & Sampson, Sherborne. Sophie was superb throughout the process, pro-actively moving things along and keeping us updated. We had a choice of agents when selling and I am pleased we chose the team at Symonds & Sampson.

Will · 17 September 2025

★★★★★ 5/5

Google

Fantastic service from Shula, James and Amy at the Sherborne branch. We sold our home successfully and most importantly smoothly(!!) with the team in May. Each viewing was followed up within 12 hours with an initial thought and then firmer feedback followed. Once under offer, Shula was on top of all the conveyancing and it compared to all our other moves it was a dream! Thank you so much!

Jemma · 16 September 2024

★★★★★ 5/5

Google

I sold my parents property through Symonds & Sampson. James and the team were very professional and proactive with exemplary communication throughout the transaction. Thank you for your support and the lovely welcome when I walked through your office door. I would not hesitate to recommend and use you again.

Diana · 2 April 2025

★★★★★ 2/5

Google

I have mixed feelings about leaving this review. The staff at Symonds & Sampson were polite throughout, and they ultimately returned my holding deposit in full once we withdrew. However, this experience has left me deeply concerned about the human cost of modern lettings practices. This was a joint application by myself (67, with over 40 years of unblemished renting history) and my daughter (31, a GP working in the NHS). We were not speculative applicants, we were a father and daughter genuinely looking for a suitable home together. I took the very real risk of informing my current landlord that I intended to move and asked for a formal reference. Having done so, I then had the humiliating experience of having to “crawl back” and explain that the application had collapsed through no fault of my own. Two separate households have been affected by this. My daughter, who does not currently live with me, has also had her plans disrupted and we now carry the stigma of a failed referencing process. The application collapsed because of HomeLet, the tenant referencing company used by Symonds & Sampson. HomeLet is a trading name of Barbon Insurance Group (part of the larger PIB Group), a business whose primary focus is landlord insurance and risk management. Their revenue comes from selling insurance products, guarantees, and tenant referencing services to agents and landlords, and tenants. In practice, this creates a strong commercial incentive to flag risks conservatively, even when those “risks” are clearly erroneous. In my case, HomeLet flagged three small CCJs (£169, £250) registered in a female name at a commercial address I have never lived at, never used, and had never heard of. HomeLet themselves later confirmed in writing that the judgments were not in my name. Despite these glaringly obvious mismatches, the process resulted in delays, unresponsive communication, and an eventual demand for a GUARANTOR!! At no stage did anyone appear willing to apply basic human judgment or challenge the clearly flawed output of the automated system. Instead, an insurance-driven process treated false and disputed third-party data as more important than the actual people involved. People are not machines, and tenants are not simply ‘other’; a risk to be managed by algorithm. We are individuals with lives, careers, families and long histories of reliability. The stress, embarrassment and practical disruption this caused (to two households) was entirely avoidable. A returned deposit does not erase the damage. We lost a tenancy we were well suited for. The landlord lost good tenants who genuinely wanted the property. In the end, this profit-driven model appears to serve neither tenants nor landlords particularly well, it simply generates more business for insurers and referencing companies through over-caution, and clearly flawed systems. I hope Symonds & Sampson will reflect on their choice of referencing partner and be more willing to exercise discretion when obvious errors arise. Both tenants and landlords deserve a system that recognises basic humanity rather than defaulting to automated suspicion. *The Agents assert on here that they don’t comment publicly on reviews (except the positive ones that is.) interesting.

ND · 30 May 2026

★★★★★ 5/5

Google

As first time UK purchasers, we highly recommend James Mackay of Symonds and Sampson Sherborne for your property purchase in Dorset. James and the team at Symonds and Sampson Sherborne were at all times helpful, understood our requirements, arranged convenient inspections, and followed up with prompt and clear communication.

Andrew · 16 September 2024

★★★★★ 5/5

Google

Great service from James and the team. On changing to them for our house sale things were easy and the house was sold and completed within a few months. Great communication, going above and beyond and giving good advice. We would highly recommend them.

Will · 23 October 2024

★★★★★ 5/5

Google

This a really good local firm. They are friendly, efficient and supply good advice. I highly recommend them

Roland · 28 August 2026

★★★★★ 5/5

Google

Very professional, supportive and helpful service from all the team at Symonds & Sampson, Sherborne, especially Andy, Shula and Megan. Always received prompt responses to phone calls and emails. Despite our first sale falling through the team worked hard to achieve another sale quickly. Would highly recommend.

Lynne · 15 April 2024

★★★★★ 5/5

Google

We recently completed a complicated purchase of a property through Symonds & Sampson's Sherborne office. Shula was fantastic, providing great support and help with excellent communication throughout the process. I would highly recommend Symonds & Sampson for their 5 star service.

Brian · 21 May 2024

★★★★★ 5/5

Google

Me and my fiancé recently bought our first home (our dream cottage) through Symonds & Sampson Sherborne and they were fantastic throughout the whole process! The team were kind, attentive, and always there to answer our questions and keep us updated. Andy and Sophie in particular were amazing. Thank you very much to Symonds & Sampson for helping us become homeowners! We are very grateful and highly recommend them.

Jasmine · 23 September 2024

★★★★★ 5/5

Google

A superb professional service from James, Shula, Megan and team. From placing on the market to completion, always kept us up to date and more. Nothing was too much trouble with the complications of selling from Suffolk. A great experience thank you.

Bob · 15 April 2023

★★★★★ 5/5

Google

I had a difficult sale of a Grade 2 listed property in a courtyard setting which I entrusted to Symonds and Sampson. It took time but the whole team in the Sherborne office were excellent, always accessible, always friendly and they put a lot of effort to find the right buyer. - which they did. A trustworthy and professional estate agency I don’t hesitate to recommend.

Keith · 16 September 2024

★★★★★ 5/5

Google

Me and my fiancé recently bought our first home (our dream cottage) through Symonds & Sampson Sherborne and they were fantastic throughout the whole process! The team were kind, attentive, and always there to answer our questions and keep …

Jasmine · 25 July 2025

★★★★★ 5/5

Google

The Symonds and Sampson team and especially James were very professional and helpful. We received regular updates on the proceedings and James was always quick to respond to phone calls and emails. Highly recommend.

Paul · 15 April 2023

★★★★★ 5/5

Google

James at Symonds and Sampson made selling my property very easy. His expert advise and up to date knowledge of the market helped me achieve the best possible deal. When the buyer had problems his advice proved invaluable and he soon smoothed over the potential sale collapse. I could not be happier.

Sam · 22 November 2024

★★★★★ 5/5

Google

We've just sold our house through Symonds and Sampson Sherborne. Andy and the team were fantastic throughout the process and I would highly recommend them. Its good to know you can rely on great people when you are going through one of the most stressful things in selling a house!

Jon · 8 May 2019

★★★★★ 5/5

Google

Highly recommend. Outstanding customer service throughout the process, from James and the team.

Debbie · 15 April 2024

★★★★★ 5/5

Google

I cannot fault the professional and personal service I have received from Symonds and Sampson Sherborne office, during the course of selling my £1m home. The market this year has been challenging in this arena, but nonetheless the property has sold, and the transaction completed yesterday. Andy and his team have always been at the end of the phone, and Andy has even responded to emails well outside office hours, which goes well above and beyond what we usually expect from estate agents! Thank you all very much, you made what was an extremely emotional and difficult task, a pleasurable experience.

Rachel · 16 September 2019