Shenley Estates Shenley reviews

★★★★★ 5/5

Google

Writing on behalf of a friend who has sold her house recently through Shenley Estates. The service provided from start to finish was beyond a 5 star rating at every step of the way. Natalie and Craig were an absolute pleasure to deal with - always so honest, friendly, beyond helpful, professional and nothing was ever too much trouble! I’d highly highly recommend using them and cannot fault the exceptional service they provided! Thank you

Laura · 15 February 2026

★★★★★ 5/5

Google

Shenley Estates have managed our rental property for 4 years and have been excellent and totally professional throughout. On subsequently selling the property, Natalie and Craig were always very attentive and communicative and got the sale over the line efficiently and with little stress (in a difficult market). We would highly recommend them as letting agents as well as estate agents. They know the area and market so well and are thoroughly lovely people. Thank you so much Natalie and Craig!

Dave · 15 September 2025

★★★★★ 5/5

Google

A huge thank you to Craig and Natalie for going above and beyond the call of duty, making my house purchase as seamless and stress free as possible. They are fast to respond, super helpful and very professional. I highly recommend this company and am delighted with the service received.

Naomi · 15 January 2026

★★★★★ 5/5

Google

We recently bought a home in Shenley through Shenley Estates and the service we received was outstanding. Huge thanks to Craig and Natalie who were incredibly helpful from start to finish and took the time to explain everything clearly and simply! They were also very responsive to emails and queries which made a big difference throughout the process. We’re happily settling into our new home and really appreciate all the support along the way! A stress-free experience. I would highly recommend them.

Phil · 15 January 2026

★★★★★ 5/5

Google

We sold and bought our home through Shenley estates recently and we wouldn’t go through anyone else. The professionalism of Natalie and Craig is top notch. We would highly recommend them. Thank you so much to you both

Deborah · 15 March 2026

★★★★★ 5/5

Google

After a challenging time in our old home that I had to sell, we are in house rented from Shenley Estates - Natalie and the team have helped me and my children make a home in our new property and I can't thank them enough for their professionalism, kindest and support

Peter · 15 September 2025

★★★★★ 5/5

Google

Natalie and the team were such a pleasure to work with. Truly went above and beyond to help us along in the process. We loved working with them!

Shoshana · 1 April 2026

★★★★★ 5/5

Google

Craig has been amazing in our purchase and really helped us and accommodated with some enquiries we had. He went that extra mile in helping the deal get done and keeping the transaction and chain in tact.

Amy · 15 September 2025

★★★★★ 5/5

Google

When most people think of an estate agency they think of poor service, poor communication and a painful experience. However Natalie and Shenley Estates were the complete opposite. From the initial valuation meeting, to finding a buyer and then ensuring the sale completed, Natalie and Craig remained highly responsive, professional and most importantly, completely driven to get the sale successfully over the line. A really impressive team that I would highly recommend and would not hesitate to use them again in the future.

Amiya · 15 October 2025

★★★★★ 1/5

Google

This estate agent! House was full of mold and leaks so much so my nephew had to sleep on the floor the smell was awful ! Over 5 months they papered over these and other issues nothing truly rectified ! Instead they listed it for sale This was an extremely stressful situation for us as a family as my nephew has bipolar and the conditions he was living in were triggering as there were great gaps in contact with my nephew as he was in such a helpless/depressive state - often us needing to go and check on him This estate agents actions /lack of action is aberrant.

Me · 29 March 2025

★★★★★ 1/5

Google

Poor estate agents with no consideration for disability or housing standards. I wouldn't wish living in a property of theirs on anyone - but sadly had to see my brother suffer for months. They allowed build up of mould and a continuous leak despite repeated reports of the issue. The issue in the bathroom got so bad mushrooms grew. Repeated blaming of tenant despite obvious historical issues and delays in fixing. They are aware of how much this has taken a toll on my brother and seem to no want to make amends of recognise more needed to be done. There has been no acknowledgement of the impact living somewhere that does not meet the minimum housing standards can have on someone. Despite rent and bills being paid on time during a period where boiler was broken causing hot water issues, mould was building up, mushrooms were growing in the bathroom etc there has also been no offer of a rent refund. You'd expect an estate agent to want a landlord to provide a property of a good standard but this place is an example of why the renters reform bill is so important. The Private Rented Sector Landlord Ombudsman Service and the Decent Homes Standard are needed to stop people living in these poor conditions - and to hold companies who allow them to continue to do so account.

Scarlett · 17 March 2025

★★★★★ 5/5

Google

Craig and Natalie have been absolutely fantastic in managing our property over the last 5 years. They found a tenant within days of marketing the property and looked after the property with little input from ourselves. When it came to sell, they found a buyer within one week at the price they said we would get and everything went through smoothly. They know the rental and selling market extremely well and I strongly recommend the team at Shenley Estates.

Chris · 15 September 2025

★★★★★ 5/5

Google

We had a fantastic experience with Shenley Estates. Natalie and Craig were very professional and easy to deal with. They were available when ever we needed and done a great job.

JAMIEK · 15 April 2025

★★★★★ 5/5

Google

Highly recommend Shenley estates. We purchased a property through them and they were patient and supportive, Craig & Natalie went above and beyond in helping push the deal through. …

Vijay · 15 April 2025

★★★★★ 1/5

Google

Updated review - foolishly I left my house without my doorkeys on two occasions (between May '24 and March '25), thankfully both times Natalie (owner and director of Shenley Estates) helped me by giving me the spare key to the house .Today I received this email from her "I wonder if having rescued you for a second time by giving you access when you have locked yourself out, and not charging you either time, which we would be entitled to do, that you may reconsider your google review by either removing it, or making it a more honest review. As part of the proposed renters reform bill I understand that there may well be an option to review tenants……….food for thought!" Also “the timely manner” referred to is 4-5 months with not everything fixed. Having lived in a freezing two bed house ( one bedroom unliveable for 3 odd months), covered in mould for months, living on a matress on my living room floor, being treated rudely and also having MUSHROOM GROWTH INSIDE THE PROPERTY - an inner wall too. Which WAS NOT TREATED PROPERLY, so will almost certainly cause an issue mviong forward and also reieving no compensation or rent discount cfor the £1700 I am paying pcm - even though two rooms (including ensuite bathroom) and the actual bathroom had mushrooms growing from it and they were cut out to amd not treated so will almost certainly cause an issue mviong forward. After explaining that unfortuantely I am disabled, and this was affecting my disability very poorly - the company did nthign. Waiting 5 months for ALL issues to be "fixed". Although they have not fixed the broken drains outside nor the guttering issues which Kenwood the company they contacted for help advsied them to. They also installed a PIV system in the house, so there are 3 rooms (bedroom, living room, dining room) now which let in huge drafts. I've decided, I'll stick with my original review. Esepcialliy as apart from complaining like any usual person would, I have paid rent, council tax etc. all fully and on time. The house is in amazing condition. Please see origninal review below :) Abysmal service. Rented a property with numerous issues, including mould growth throughout, a leak which has caused mushrooms to grow inside the property. Rude and uncaring director, really living up to the estate agent stereotype. Aviod. (Worth noting, I have got many more photos and worse videos. As well as messages from the workers they had come to the property who were disgusted with the state of the place and all explained there was nothing I could do to avoid this)

Paul · 17 March 2025

★★★★★ 5/5

Google

We used Shenley Estates when purchasing our first home. Both Craig and Natalie were fantastic through out the whole purchase. They are true professionals, friendly and honest. …

Tom · 15 April 2025

★★★★★ 5/5

Google

Craig and Natalie were a great help to us when buying our first home. They were both incredibly friendly, prompt and helpful at every step of the process.

Tayler · 15 April 2025

★★★★★ 5/5

Google

Natalie and Craig provided the smoothest experience I’ve ever had while renting in London. They were incredibly professional yet genuinely attentive and compassionate throughout the whole process. Their quick responses and supportive approach made everything stress-free. I would highly recommend Shenley Estates to anyone looking for a smooth, hassle-free rental experience.

Ana · 15 October 2025

★★★★★ 5/5

Google

Thank you Craig & Natalie 🙏 …

Gareth · 15 February 2026

★★★★★ 5/5

Google

Could not recommend them more highly. Craig represented the seller and was incredibly professional, courteous and supportive all the way through the transaction. We hugely appreciated how both Craig and Natalie would go out of their way to facilitate multiple visits to the property after our offer was accepted. A fantastic company and we would not hesitate to work with them in the future

Daniel · 15 November 2025

★★★★★ 5/5

Google

Would highly recommend. Received fabulous service and all that we dealt with were professional, friendly, passionate and had excellent communication skills. Nothing was too much trouble.

Tracy · 15 December 2025

★★★★★ 5/5

Google

Exceptional experience! From my first contact with Natalie, she gave me her time, advice and kindness and wanting nothing in return. Both her and craig have been professional, efficient and offered a first class service and we are so grateful to them for making a stressful time non stressful.

Lucy · 21 March 2025

★★★★★ 5/5

Google

We had a great (second) experience with Craig and Natalie at Shenley Estates. They have great local knowledge and really make sure to put the best foot forward. Thank you very much.

Ryan · 15 September 2025

★★★★★ 5/5

Google

Shenley estates the estate agent with a heart that goes that little bit extra to help their clients. I have been with shenly estates for over 15yrs now, they listen and the services is prompt. I have moved several times now and shenly …

Andrea · 15 April 2025