Every review we hold for the Shelton office, from every platform, shown as written. First names only.
★★★★★ 5/5
Google"Fantastic experience with Stoke Property Shop! As a first-time renter in the UK, I was nervous, but Sue Horton made everything seamless.
Sue's guidance and expertise were invaluable. She helped me navigate the rental process, answered all my questions, and found me a wonderful home.
Highly recommend Stoke Property Shop, especially for first-time renters like myself. Sue and the team are top-notch!
Belinda · 15 June 2025
Agent replied · 13 August 2025
Hi Belinda, Many thanks, I will be sure to pass on the content of you're review to Sue.
★★★★★ 5/5
GoogleI found Stoke Property's service very good.The all staff are very helpful and good experience in Home rent /buy/sell and more service.They understand every compulsion of a person.
and solve the problem in the best way.I wish you a Happy New Year to all.
I hope you will do a good job in the same way next year and Stoke property shop Boss is very good and helpful.... thank you very much😊 I like it《《《☆☆☆☆☆+》》》》
Harveer · 26 January 2024
Agent replied · 23 August 2024
We greatly appreciate your support and trust in our team. Your feedback means a lot to us. Once again, thank you for sharing your positive experience. We are truly grateful for your support and look forward to serving you in the future.
★★★★★ 5/5
GoogleOur experience with the shop has been great. There was guidance through the entire renting process which helped on our choice on what house to choose as well as getting everything prepared. Being students in a house of 6: any and all problems or queries we’ve had have been sorted out very quickly when it comes to the property. Highly recommend, especially if students looking to rent a property in the area.
Zach · 27 December 2023
Agent replied · 23 August 2024
Thank you for the feedback Zach, its really appreciated.
★★★★★ 5/5
GoogleI had an absolutely outstanding experience with Stoke Property Shop. From my very first interaction, the team was extremely professional, friendly, and attentive. They guided me through every stage of the process with patience, expertise, and clear communication, making everything smooth and stress-free.
The staff were highly knowledgeable and responsive, ensuring that all my questions were answered promptly and thoroughly. Whether it was property viewings, valuations, or advice on the market, everything was handled with efficiency and care.
What truly stood out was their dedication to customer satisfaction. The team provided personal attention and genuine support, making what can often be a stressful process feel simple and manageable. Their professionalism, reliability, and excellent service make them highly recommendable for anyone looking to buy, sell, or rent a property.
Abujor · 1 April 2026
★★★★★ 5/5
GoogleMy Renting a property from Stoke Property Shop (66 Keary Street) having been referred by a family friend was an amazing experience that I will not be in a hurry to forget. The polite customer relations, quick to action attitude, the humane attendance to customer needs, and assurance of tenant prestige all informed my decision to note this review.
I enjoyed the wonderful support from Team led by Sue, Stu, etc. which demystified my impression about first time house renting in the UK.
I must say, my two years stay in that house with my family was simply peaceful and the deposit refund process was seamless to say the least.
Bravo SPS!!!!
Tochy Anyiam.
Tochy · 15 December 2025
★★★★★ 5/5
GoogleOn arrival at Stoke, myself and group of friends were desperate to find an accommodation especially with the surge in student applications to staffs Uni in early 2022, found out about the Stoke Property Shop, was assigned an amazing lady called Sue” who literally made my living in stoke an amazing experience as a student. Sue also helped myself and partner get our second accomodation when we couldn’t stay in student apartments anymore. In general the guys at this establishment has been amazing for the past 2 and half years, they’ve been very supportive and always help contact landlords and get issues sorted ASAP, I’d recommend SPS any day to any of my friends, it’s been an amazing journey (more than just a let agent for us). Thank you guys…
Udensi · 27 August 2024
Agent replied · 28 August 2024
Hi, Thank you so much for taking the time to leave us a review.
I will pass on your comments to Sue and the rest of the team.
★★★★★ 1/5
GoogleRented out a cockroach infested house and does the bare minimum to actually try and resolve it, keeps on coming around to the house to snoop around without giving the 24 hours notice stipulated in the contract.
Aaron · 29 November 2025
Agent replied · 29 December 2025
Aaron we believe this review to be untrue. When you originally viewed the property and during our pre-move in checks, along with those of our cleaners no pest were present.
When you did report an issue, pest control were immediately booked in by your landlord. We were later advised by the same professional the issue is coming from next door, hence the landlord has taken measure to report the neighbouring property. All efforts were made by us to resolve the problem as soon as possible for you.
We can also confirm that at no point have we been round to the property without speaking to someone first. If you would like to check with your
other housemate, you’ll realise that one of our staff confirmed the visit on the phone prior to attending. They knocked on the door, and a tenant allowed access. If that was not suitable, they could have advised at any stage no issue.
The point of this visit was to check all was ok. We are not “snooping around” but actually checking that matters are getting resolved for you.
We have also tried to contact yourself to address any issues you are having. It’s a shame we missed you upon our last visit we booked in with you however we have spoken to your housemates since and all is well.
If you have any further issue, feel free to let us know so we can assist.
★★★★★ 5/5
GoogleI have always had a good service from SPS. Most recently I have dealt with Jake and Sue. They are both professional, courteous and want to assist landlords in sorting out any problems or tenants issues quickly. Thoroughly recommended.
DS · 23 November 2023
Agent replied · 28 November 2023
Thank you for taking the time to leave us a review, we appreciate the kind words.
★★★★★ 5/5
GoogleSue & Jake were extremely awesome. They are so good at what they do. Thumbs up to them 😍🤩😊😊 …
Samson · 17 October 2024
Agent replied · 22 October 2024
Hi Samson, Thank you,
★★★★★ 1/5
GoogleSeems all the honest reviews have been deleted . My own personal experience with Stoke property show was anything but pleasant .Nice enough during formalities so you sign the contract but once that’s done good luck they’ll make your life hell given the chance .Any concerns are brushed aside and told that your loan is for rent not for anything else which is false .The staff they employ need a lesson in manners and etiquette and presume just because we’re students we’re gullible idiots and none the wiser .I at one point when I had concerns regarding my room was spoken too in such a manner on the phone I was visibly shaken , led to my mum taking the phone and when she asked what on earth was going on the tone changed and told they’d only speak to me not my parents .Literally preying on students hoping they know nothing .Also received numerous threats when I wasn’t in the property as it was in such a state that I preferred saying on a friends sofa then live in the Property and told on the phone I should be there when I clearly explained it wasn’t inhabitable.Led me to leaving early and thankfully I found another room rather quickly .Advice to any students either rent privately or with a different agency
Update
Hi
With regards to my review it is regarding your business as I rented with yourselves three years ago . I dealt with a member of staff by the name of Tom Cullinan , I’m aware that he’s now left but frankly him and the rest of the staff were appalling when dealing with issues . I’ve never dealt with such rude and incompetent people in my life . Letting out a sub standard property and it lacking basic safety precautions and when explaining any issue being spoken down too but expect rent to be paid which is hypocritical. Just seems an automatic response to protect your image when you couldn’t care less about your tenants just interested in making money for yourselves .
Jake · 1 August 2023
Agent replied · 2 August 2023
Hi Jake,
We have searched our database and discussed this with our team and we have no record of your name within our system and our team have no notes regarding any contact by you. We can only assume that this review is potentially regarding a different company, for a different Letting Agent.
We do not have control over reviews or the Google platform, so us deleting reviews isn’t a possibility. If that were the case, most companies would delete low scoring reviews that are inaccurate all the time. We take great value in all honest and legitimate feedback that we receive. We do, however, ask that you remove this as it appears to be tarnishing the wrong people.
Our team works had to achieve an exceptional standard and it is difficult to understand the need for comments that appear to be inaccurate as we have no record of you as a past or current tenant.
If you do feel that it is a just review then please contact us on (01782) 747472 or office@stokepropertyshop.com addressed to our office manager where we will be pleased to discuss any issue.
★★★★★ 1/5
GoogleEdit: There's been a burst of 5 star reviews which were all written a few hours after my review was written. Since there were 2 reviews before my review was written as they were all deleted before, I believe these were WRITTEN BY THE EMPLOYEES, especially as the reviews are all from accounts that have made under 5 reviews each.
It looks like all reviews were wiped, so I will be re-writing my one star review. I know SPS had many reviews, and have been in Stoke for a while now, so seeing all their reviews gone is odd.
I used SPS for student accommodation and was appalled by the service I was given. I was not allowed contact with my landlord in case there were any issues, and it would take a long time for any issues to be addressed.
Upon leaving the property, I had documented property damage that was established before moving in, deducted out of my deposit. This was a headache, and I had to speak to trading standards to sort out the details, which was not ideal while studying for exams.
The staff were friendly to start with, but after the contract was signed, I found them to be less friendly.
If you do use SPS, make sure you get EVERYTHING in writing, spoken word does not count, students. Although with the prices of private landlords in the Stoke area being cheaper, I can say I have not regretted going private since.
74potions · 30 June 2023
Agent replied · 7 July 2023
Thank you for taking the time to provide feedback about your experience with Stoke Property Shop. We appreciate your input, and we are committed to addressing any concerns you may have.
As a letting agency, we strive to provide exceptional service to both tenants and landlords. We understand that the rental process can sometimes be challenging, and our role is to act as a mediator between the two parties, ensuring a smooth and fair transaction for all involved.
We genuinely value open dialogue and would welcome the opportunity to discuss your concerns further. Please feel free to reach out to us directly at 01782 747472, as we would like to better understand the specific issues you encountered.
It's important to note that while we make every effort to meet the diverse needs of our clients, we understand that each client has unique preferences and requirements. It's our goal to find the right match for both tenants and landlords.
We appreciate your feedback, as it helps us improve our services and better serve our clients.
Thank you again for sharing your concerns.
★★★★★ 5/5
GoogleAs a landlord I have found SPS to be very trustworthy and reputable company. SPS continue to provide an exceptional management service and a high occupancy rate when i have switch of tenancy. They always go out there way to provide assistance and guidance even when they do not directly benefit. And continuously keeping me uptodate with my portfolio of houses. I would without doubt recommend SPS to any landlords looking for a professional management service.
Ravinder · 27 July 2023
Agent replied · 2 August 2023
Thank you for the kind words, Rav! It is a pleasure to help serve you and your tenants!
★★★★★ 5/5
GoogleThis review is for the maintenance bloke who has been my households saint and saviour. He has been out on multiple occasions and has arrived the same day if not the next. All issues I have had with my current house have been fixed by him and he truly does go above and beyond to help and to get problems solved. Brilliant work and brilliant bloke.
Red · 23 November 2023
Agent replied · 28 November 2023
Hi Red, Many thanks for leaving a review. We will pass one your kind words to the appropriate maintenance person.
★★★★★ 5/5
GoogleExcellent company
Maintenance is done when ever requested as soon as they can
Would recommend to anyone
Gaynor · 11 April 2025
★★★★★ 5/5
GoogleLovely staff and friendly to student renters! Made the process very easy to understand.
Emi · 30 October 2025
Agent replied · 29 December 2025
Thank you Eren
★★★★★ 5/5
GoogleJake was really helpful and attentive
James · 25 May 2024
Agent replied · 23 August 2024
Many thanks for taking the time to leave us a review.
★★★★★ 5/5
GoogleSue was very helpful , Shifting from Yorkshire was a difficult process but her timely and cordial communication helped with everything
Abdul · 15 January 2025
★★★★★ 5/5
GoogleI was searching for a home for my family. We saw numerous property but with SPS this was the end of search. We are very happy to let the property. Further, I would also like to appreciate Sue, as she was in constant touch with updated property and was very helpful in every possible way to let house. The overall process for letting was very simple and fast without any hassle. Would always recommend SPS for any of friends and colleagues for letting or sales.
Sanket · 24 July 2024
★★★★★ 4/5
GoogleSami was very helpful in putting me in contact with the landlord of the houses our group wanted to view
Elijah · 15 January 2025
★★★★★ 5/5
GoogleMy experience with Stoke Property Shop was a wonderful one.
Straight forward process, with friendly, supportive and quick to response staff in person of Sue Horton. …
Linda · 15 April 2025
Agent replied · 22 October 2024
Linda thank you so much, I will be sure to let Sue know .
★★★★★ 5/5
GoogleGreat friendly staff who actually care. Helped as much as possible. Sue was wonderful, friendly and supportive and Stuart was also great and helpful. Made my move really easy.
Julia · 25 April 2024
★★★★★ 5/5
GoogleThanks stoke property specially to Jake he helped me a lot with all documentation.hope to see you again
MOHIT · 15 March 2026
★★★★★ 5/5
GoogleManaged to get a lease without issues. Most helpful team. Highly recommendable
Tatenda · 1 May 2025
Agent replied · 15 April 2026
Thank you!
★★★★★ 5/5
GoogleI've now been using stoke property shop for over 15 years now.
The owner and his staff are highly knowledgeable and have always helped me securing and renting properties.
They have helped me a great deal and appreciate all there efforts.
I highly recommend this agency to everyone.
Joga · 30 June 2023
Agent replied · 7 July 2023
We greatly appreciate your support and trust in our team. Your feedback means a lot to us and serves as a testament to the hard work and dedication we put into our services. We are here to help!
Once again, thank you for sharing your positive experience. We are truly grateful for your support and look forward to serving you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
