Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
FacebookRecommend highly . Very professional and always on the other side of the phone when I need them . Look after you, they helped me in an out of hours emergency situation and are absolute lifesavers. Can’t recommend and suggest them enough !!! Happy to be one of many happy customers especially Beth Pinder, very knowledgable.
Lizzy · 9 July 2020
Agent replied · 22 September 2025
Thank you for sharing and thank you for you kind words. We are always here to help out clients and are proud of the effort our team go to every day. 😃
★★★★★ 1/5
FacebookWe sold my late mums house as the executor initially we had a buyer going in with a high offer we were nervous of his intentions but took a chance on him he put barriers in place all the way along and we did everything he asked unfortunately he waited till almost exchange and completion and reduced his offer by £30,000 we declined and put the house back on the market it sold quickly in a couple of days to a cash buyer with no chain this in our eyes is where things started to go wrong as this lady did slow time quite a while it was then brought to our attention she did in fact have her house on the market which her solicitor had advised her to wait for we then began to push for exchange and completion as we were in our 7 th month of selling the house and this had been put to us as a CASH buyer as soon as I started to push I was then very rudely told by the negotiator Kerry to back off the buyer and give her some space which I found unacceptable as we were in the 4 th month with this actual buyer
We felt as though Kerry was actually working for the buyer not us !!
Kerry started to never be available when I rang for updates she stopped returning calls we then had to go through our solicitor to push for completion as Kerry seemed quite happy to sit back asking us to give the lady the keys for 2 weeks whilst she decorated the house which we could not understand why as surely this is something that you do when the house is actually yours ! At the end in our eyes Kerry stopped working for us although clearly we were paying their bill not the buyer ! We were told this appeared to be a trend of the sales negotiator being on the side of the buyer !! Completely unprofessional ! Kerry has also passed the number of tradesmen of whitehornes into the buyer which we felt inappropriate !
When we had a completion date I was coldly told by Kerry go and put the keys through the letterbox with no regard to the fact that house had been out home from the 1970s when our parents bought it !
When I said it would have been nice to go and hand the keys over in person and meet the buyer to wish her well
I was very cold told no sorry clearly Kerry was on the side of the buyer for some reason !
Kerry ended this sale on a very sour note and we would never recommend this estate agent !
Rosanna · 13 September 2020
★★★★★ 5/5
FacebookCan not thank Alex Napier and the team at Whitehorne’s enough. They have made buying my first house easy and hassle free. Making sure I get the right mortgage and cover. Soon as you walk through the door you feel so welcome, such a friendly environment. Very highly recommended. Thank you again!! I’m now a home owner �
Katie · 30 May 2018
★★★★★ 5/5
FacebookFabulous service on a recent purchase - Caroline and her team kept me informed along the way
Debra · 17 August 2018
Agent replied · 19 March 2026
Thanks for the great feedback Debra! Good luck in your new home. 😃
★★★★★ 1/5
FacebookBuyer avoid .. most of the property information ( year leases , services charges , ground rent ) provided incorrect and resist to verify information with the seller even the buyer or someone would like to make offer raise the concern.
Ethan · 15 December 2021
Agent replied · 25 July 2025
Your feedback is appreciated.
★★★★★ 1/5
FacebookI would NOT recommend using Whitehorne’s estate agents to sell a property or even buy a property they are selling. I have recently purchased a house sold by Whitehorne’s estate agents and they was nothing but rude and unhelpful. I can not believe how they treat us as buyers.
Emma · 13 November 2019
Agent replied · 22 September 2025
Morning Emma, we appreciate your feedback. Could you please confirm which property this relates too so we can look in to it further for you. Best regards.
★★★★★ 1/5
FacebookRecently had to go through this estate agents to purchase a property and through out the entire process has been a nightmare. Unhelpful staff and would not recommend to sell or let. The day we were meant to get the keys some woman told us they had not received the money and was rude over the phone. Two minutes later I had an apologetic lady telling me everything was fine, when bidding for the house we had to call the estate agents as they are that disorganised they don't even call you when another offer has been made. Basically avoid and choose a better run estate agents rant over.
Richard · 30 April 2017
★★★★★ 5/5
FacebookI’ve used the letting service a couple of times. The fees are very competitive and my flat has been let within a couple of weeks, with a smooth transition and no stress for me.
Jodie · 10 July 2020
Agent replied · 22 September 2025
Thank you very much Jodie! We really appreciate your feedback. 😃
★★★★★ 5/5
FacebookExcellent service and really friendly and caring people to make the process more bearable. They are professional and very reasonable in their fees.
Thank you for your help so far!
Natalie · 14 August 2018
Agent replied · 19 March 2026
Thanks Natalie! Good luck in your new home. 😃
★★★★★ 5/5
FacebookAmazing service. Such helpful, knowledgeable, friendly staff. Would highly recommend this company to anyone.
Thanks for making the sale of our business go through as easily as possible.
Sharon · 13 December 2018
Agent replied · 22 September 2025
Thanks Sharon Moffatt!
★★★★★ 1/5
FacebookArranged viewing on a property. Spent money on trains and bus journeys to get there with a new born baby only to find out someone had been living in the property for the last 2 weeks (only arranged my viewing 2 days ago). No viewing rep turned up either. Waste of time and money.
Hayden · 1 February 2016
★★★★★ 5/5
FacebookThank you annie ford for finally getting our flat let you’ve been a star x
Jo · 28 August 2018
Agent replied · 19 March 2026
Thanks for the feedback Jo! We will make sure it gets back to Annie. 😃
★★★★★ 5/5
FacebookFantastic service from beginning to end. Took away the stress from selling my mums house when she had to go into care. Highly recommended
Michelle · 18 July 2019
★★★★★ 5/5
FacebookHelpful and friendly selling service from the start, flexible approach to help the process
Kate · 26 September 2019
★★★★★ 5/5
FacebookGreat effortless service provided by this company, could not recommend enough. Keep up the great work
Richard · 23 July 2018
★★★★★ 5/5
FacebookExcellent service Fantastic from start to finish been a pleasure to buy from whitehornes
Glenn · 18 January 2017
★★★★★ 5/5
FacebookThey do the job....sell your house 🏡👍🏿
Carey · 19 September 2018
★★★★★ 5/5
FacebookRating only, no written review.
Ray · 11 November 2016
★★★★★ 5/5
FacebookRating only, no written review.
Jamie · 7 July 2015
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
