Reeds Rains Hillsborough reviews in Sheffield

★★★★★ 1/5

Trustpilot

Terrible service

What a terrible service. Called them for a viewing, told me they get back to me but never got a call... send them am email and get ignored twice. Don’t understand this kind of service as I was really interested in a property.

Farah · 28 January 2021

★★★★★ 1/5

Trustpilot

Don't consider Reeds Rains to manage…

Don't consider Reeds Rains to manage Letting out your property. The service and communication has been dreadful and the communication is even worse now its been centralised to their lettings hub in Southampton. At the moment i am currently enduring the process of moving the management of our flat from one agent to another - the whole thing has been a shambles to say the least - and I am still unsure it will go ahead next week - funnily enough one thing they have managed to arrange though, is a communication to my tenant with a date for a move to an energy supplier called Spark which we certainly did not ask for or want. I gave Reeds Rains notice of contract termination 27th February 2019 and my new agent has contacted them for the swap over and as landlords we have received nothing not even an acknowledgement until I rang yesterday and neither had the tenant. The swap over is due to go ahead 13th May - so Reeds Rains have had plenty of time to sort out the admin of the swap over.

Alan · 10 May 2019

★★★★★ 1/5

Trustpilot

DON’T RENT YOUR HOUSE OUT TO REEDS RAINS

The house next door to us has been rented out to someone who parties 3 times a week blasting loud music and screaming until 6am. This has been going on for longer than 6 months. We contacted Reeds Rain for some help as we are drained and it is now affecting my partner losing money at work as he is unable to drive due to lack of sleep! First time we spoke to Reeds Rain they said they would send a letter out to the tennant. A week later and the parties continued so we rang again and were told there is nothing they can do! Meanwhile, the house next door is slowly deteriorating with cigarettes and cat food littering the front! This is our first home that we have saved to buy and it has been ruined! Thanks Reeds Rains for giving us a drug taking yob as a neighbour. If only we had the owners number to tell them what is happening to their home under Reeds Rains supervision.

Katie · 3 May 2019

★★★★★ 5/5

Trustpilot

I have been with Reeds Rains for many…

I have been with Reeds Rains for many years and can only praise them for the good work they have done for me.....On the lettings side I have had unbelievable help from Steph who has gone above and beyond to help me with any problems which I have encountered and is still helping me with arranging contractors to do certain really urgent work for me. Thanks you.....GRAHAM .A VERY HAPPY CUSTOMER

Graham · 9 November 2021

★★★★★ 1/5

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Reeds rains rhyl kinmel bay…

Reeds rains have been selling my partener house right from start something wasnt right the house been sold 3months ago when questioning them they blame the solicitors still no money

Paula · 27 December 2022

★★★★★ 1/5

Trustpilot

NOT GOOD AT ALL

I put the sale of my holiday home with Reeds Rains thinking that I would get a good deal from a large company...WRONG !!Being a holiday home I am obviously not 'in residence' every day so I put trust in my agent only to find that It took almost 3 months for them to erect a 'for sale' board!...communication was almost non existent with me having to phone up for feedback on the 2 viewing they managed to arrange.Prior to changing agent I had 2 independent valuations both of which valued my property at £8000 more than Reeds Rains and via my new agent I have had 3 viewings in 3 weeks and a resultant offer close to my asking price.On the plus side I have to say that Reeds Rains staff are very polite.One last thing...I am now stuck with a Reeds Rains 'for sale' board as despite 2 written requests they seem most reluctant to remove it !!

Bob · 17 April 2019

★★★★★ 5/5

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We have been a rough drive since the…

We have been a rough drive since the mini budget and winter time. And sold for a right price as things get better and everywhere is blooming and beautiful in Spring time to know the value of what buyer looks for. And most of Reeds and Rains nearby are also sold. Thank you for the RR team.

Manh · 6 June 2023

★★★★★ 1/5

Trustpilot

Absolutely awful company

Went with this company to sell my home. We went with everything that was told to us got Tennant out so home was vacant as they said this was better to sell. They came in and took awful photos of the house that did not show full potential on the website, was advised to put into an auction but also did not explain the 6000 pounds extra on top of the asking price if someone bought the house no communication, poor customer service, my home was on the market for 3 months had alot of viewings 2 offers 20 thousand pounds short of asking price and was told to accept price. The branch we were dealing with closed and we were not notified of this had to find out from another estate agent. We have since left these and went with another company home was only on the market a day and was sold for the full asking price so please tell me how can one say accept a price 20thounds pounds short of the asking price I don't understand. All I can say I would never recommend this company to anyone.

Alan · 15 April 2019

★★★★★ 1/5

Trustpilot

Landlords experience: COMPLETELY AVOID! Durham branch.

This company's service is one of the worst business encounters I've had in my entire life! Our dealings with them has been an absolutely nightmare!!! You pay extortionist fees for a service that you can only be discribed as borderline fraudulent. We are seriously considering taking them to an ombudsman: the just run off with the money and leave us and the tenant in an awful situation. Never can get a straight answer, there's always 'another' colleague dealing with it, straight up deceitful service. They very rarely get back to you and if they do the information is insufficient and incomplete.We regret every doing business with this company. For your own sake just completely avoid

Liz · 18 March 2019

★★★★★ 1/5

Trustpilot

Liars and shysters!

Liars and shysters. Wish I could give zero stars. Took weeks just to get them to photocopy ID documents. Mortgage advisor lied every step of the way, wasted six weeks of my time and falsified documents. Complaints process pathetic, didn't address any comments I'd raised but sent a 20 page document which "answered" a million questions I didn't ask?Walk down the street and pick one of the other estate agents on the same row. You can't do any worse than these incompetent morons.

Philip · 14 March 2019

★★★★★ 5/5

Trustpilot

So far so good

So far so good, I’m at the very early stage of purchasing my home. Jack and David in the sales team are so helpful, informed, pleasant and professional. I’m really thankful for their help at this time

Claire · 14 August 2024

★★★★★ 1/5

Trustpilot

Shocking experience

Shocking experience. Enquired about a property viewing and was told I would be told I’d receive a callback when they were available. Two weeks went by so I rang back multiple times to chase matters up with no response. When I finally I got through I was again told that I would receive a callback. Another week went by only to find that the property had sold. Totally unprofessional and disorganised.

Scott · 19 October 2021

★★★★★ 5/5

Trustpilot

Knowledgeable Friendly Professional …

Marketing excellent,sold my property within two weeks.Kept me well informed throughout,team members very helpful and knowledgeable. I would highly recommend them to anyone.Also my son is buying a home with them all going smoothly. Fingers crossed.

ADELE · 29 August 2024

★★★★★ 1/5

Trustpilot

Reeds Rains Hull, unprofessional and not helpful

Reeds Rains HullTreats customers with disdain and just straight up rudeness. Unwilling to fix errors they have made, and then have a go at me on the phone for standing up to my customer rights.Was without hot water for almost three weeks in December, and there was no interest from Reeds Rains to fix it. Thanks to that boiler leak, my bedroom is now suffering from mold and it's not fit to sleep in.Thoroughly unprofessional, unpleasant and frankly embarrassing to deal with but always happy to overcharge customers with hidden costs. If I could go back in time, I would never have made any dealings with this company.

Kimmo · 7 January 2019

★★★★★ 1/5

Trustpilot

Embarrassing service and so unprofessional for a company of Reed rains size!!

Had two viewings with them that I booked over a week ago, I received confirmation of the house viewings on the day as a reminder email. Turned up at both for no one to turn up, no one advised me of this, no communication whatsoever other than the reminder which was pointless. When I turned up for the second viewing the people living at the house told me it was sold a week ago!! She apologised but obviously she wasn’t to blame, absolutely shocking service and very unprofessional! Complete waste of time!!

Danny · 11 December 2018

★★★★★ 5/5

Trustpilot

Wonderful company for selling your…

Wonderful company for selling your house. Rachel Clark is so efficient and "on it". She did all of the chasing for me and nothing was too much trouble! Many thanks

Sarah · 4 December 2019

★★★★★ 2/5

Trustpilot

Not a valued customer

Used reeds rains to rent a flat in manchester. after deciding on the flat and paying my admin fees communication was sparse. Everytime i phoned them to try and clarify issues / move in dates it felt like i had to repeat myself 2 days later. As a new renter, i never got hald the questions answered and received little to no help other than "pay this" and to just trust them. It seemed to me that unless i was paying the deposit or admin fees they didnt give a crap about anything else and would not return emails / phonecalls.

Steven · 24 November 2018

★★★★★ 1/5

Trustpilot

Reeds Rains Ashton Nightmare

Reeds Rains Ashton - the most miserable Estate Agency I've ever dealt with! Thoroughly incompetent and unprofessional. They got everything wrong every time I had to deal with them. The worst was all the hidden nasty surprises in the rental agreement like a phrase giving Spark Energy the right to take over my utilities - despite the law which gives the person who pays the bills the right to choose their own utility company. Spark and Reeds Rains work together to prevent you from leaving and gouging you month on month with ludicrously high bills and refusing to release your account no matter how often you demand and threaten. Pure hell. Had to file complaints with the Energy Ombudsman. Can't tell you how many times Reeds Rains lost paperwork, gave me the wrong information, changed things without telling me. If you ever have to deal with them - KEEP EVERYTHING! In the end I'm so glad I did. My choice is never to use them again ever. No house is worth the hassle of dealing with them.

EBM · 14 November 2018

★★★★★ 1/5

Trustpilot

Landlords BEWARE OF REEDS RAINS

I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS

Peter · 7 November 2018

★★★★★ 5/5

Trustpilot

The staff at the Bridlington branch…

The staff at the Bridlington branch were fantastic and made the whole process of buying a house and selling so easy.We were let down with the first sale of our house due to the parties involved backing out, Jemma Hawden at the branch was all over it and tried exceptionally hard to find a new buyer, which she did.We are really happy in our new home and that’s thanks to the whole team at the Bridlington branch, for having that never say never attitude..Many thanks from a very happy Tillman familyRegardsMartin

Martin · 4 October 2018

★★★★★ 1/5

Trustpilot

Lazy and very untrustworthy...

Lazy and very untrustworthy...We moved out of a property on 18th August and still waiting for a report or any word about our bond returning or not...landlord doesnt know either. We have been lied to about mix ups etc since. They even lied to the landlords about things. I would rather be homeless than go through this company again.Myself and my partner are getting married in October and had to use our honeymoon money on a new flats bond and moving vans etc. The bond would give us our honeymon back but Im not holding my breath. Absolutely shockino customer service...I got called rude for complaining but I think we had a right to complain when they are clearly messing us about. Caught them out a few times because I'm texting the landlord who isn't happy about their services either.Thinking about complaining to a higher source if need be...shame I have all their emails to show the top bosses of the company or ombudsman!Named and shamed!!Like the title suggests....Lazy and very untrustworthy!!

Peter · 20 September 2018

★★★★★ 1/5

Trustpilot

We had a very negative experience…

We had a very negative experience letting a property from Reeds Rains. Communication is a lost concept on this agency. We paid a lot of fees before moving in to the property and were charged 'admin fees' at every opportunity throughout.At the end of the tenancy, a report was produced which specified that the lounge was poorly cleaned due to the carpets being discolored. We were prepared to contest this as the agent doing the inventory when we moved in (from a different agency which did the check out report) noted this. The landlord requested a cleaning of the lounge and requested a deduction from the deposit.When questioning this with the agent, I was responded to with one sentence replies. A lot of the issues we had could have been sorted through better communication, and I think its the agent who is responsible for this.I asked to see the invoice, it transpired that the work had not been done, and the new tennants check in report did not have this red mark on it. This looked like foul play to me as I don't think they would have sent cleaners round to do the work, had we agreed to the deductions, as new tennants were already in the property.

Phil · 20 September 2018

★★★★★ 5/5

Trustpilot

Jack was very professional and polite

Jack was very professional and polite. Communication was very good too

Mrs · 8 March 2023

★★★★★ 1/5

Trustpilot

Reeds rains ashton under lyne.

Reeds rains ashton under lyne.What an absolute disgrace of a company! So unbelievably unprofessional. We have rented a property for a year and a half and have had several issues dealing with reeds throughout the whole time!From moving in we had issues with smells from the drains which meant we were unable to use one of the bed rooms. Work men and neighbours informed us this problem has been on going for a long time. We were waiting a few months until reeds finally listened to us and sent some one to fix it. Not ideal when heavily pregnant! Be warned reeds rains have spare keys to the property and will bring people in to view the property prior to us moving out and without informing us of the viewing! This is unacceptable and a breach of our privacy!When moving out reeds were incomplete of checking the inventory from when we moved in there for informing the land lord of damage “we have made” although it was in the inventory from us moving in and extra problems they missed but we emailed pictures over the day we moved in! This would have cost us a lot of money even though it was not our fault!Reeds should be able to complete check out and compare to the inventory!We have had to argue with them to prove our innocence and send over photo evidence for several things because of their incompetence! And we have not received an apology from Dale or any other branch member for their wrong doing! If your happy for people to come viewing your property with out you knowing who has been in and out and your happy to be charged for things you didn’t damage by all means rent with reeds rains. However I advise everyone to stay well away from this incompetent company!

Charlotte · 10 September 2018