Connells Lettings Shaftesbury reviews

★★★★★ 5/5

Google

Hannah is amazing, I literally walked into Connells said id like to rent my house out and the next thing i knew i had tenants. Hannah took care of all the viewings, contracts, even sorted out my insurance for me. Being a new landlord, i knew nothing, i knew its risky if not done properly, but i trusted Hannah 100% and she delivered, everyone said be careful with the process but with Hannah i didnt have to bat an eyelid, and im covered on all ends! Really happy with the service, i mean i did pay for it, but for the peace of mind, it was well worth it!

Bhavin · 16 March 2026

★★★★★ 5/5

Google

Olivia has been brilliant throughout the whole process of buying our first home. From the start, she was kind, helpful, and always open to our concerns. She showed us around multiple times without hesitation and really supported us through what turned out to be a complex Modern Method of Auction (MMOA) purchase. We’re due to get the keys in a few days, and we’re so grateful for all her help. Thank you Olivia!

Sebastian · 24 July 2025

★★★★★ 5/5

Google

Thanks to Hannah for her outstanding service having found the perfect tenants for our house. She carried out all the arrangements quickly and professionally with clear communication.

Richard · 16 March 2026

★★★★★ 4/5

Google

Hannah was extremely helpful. She helped us immensely with the stages of the paperwork through the letting process. Her communication was always clear and precise.

Shona · 16 March 2026

★★★★★ 5/5

Google

From my initial enquiry, to collecting the keys to enter my new rental property, working with Anna from Connell's of Shaftesbury has been an absolute delight! In just under a week, everything was ready for a move-in. Anna's communication was timely, responsive, and every step of the way was a display of pleasantness and professionalism. Never have I rented with such ease and peace of mind; it was a seamless, stress-free process. I would give the experience 100 stars, if I could. Absolutely perfect.

Josh · 26 March 2024

★★★★★ 5/5

Google

Hannah was very helpful, informative and professional. I would highly recommend this office for property lettings in the local area.

Katy · 16 March 2026

★★★★★ 1/5

Google

Arranged to view a property in Shaftesbury. Was rang several times by the agent to confirm the viewing, the last call being one hour before viewing was taking place. We drove all the way from Salisbury, was then contacted 10 minutes before viewing was taking place, to be told it no longer was because someone had driven off with the key.

Jane · 26 November 2025

★★★★★ 5/5

Google

Hannah has been absolutely amazing with helping us with our move. Very quick and efficient and definitely helped the process go smoothly! Thank you so much.

Lucy · 4 May 2025

★★★★★ 5/5

Google

We had an amazing experience buying our house through Connells, a special thank you to Millie who was always there to offer great advice and go above and beyond to help us with the process. Very happy in our new home 🏠 …

George · 29 July 2024

★★★★★ 5/5

Google

From my initial enquiry, to collecting the keys to enter my new rental property, working with Anna from Connell's of Shaftesbury has been an absolute delight! In just under a week, everything was ready for a move-in. Anna's communication …

Joshua · 16 April 2024

★★★★★ 5/5

Google

Max has been helping me to find my first home and has gone above and beyond he has been amazing with viewings and making sure everything works for us cannot fault him at all rare find in house hunting!

Molly · 26 March 2024

★★★★★ 5/5

Google

A big thank you to the Team at Connells Shaftesbury for the Mortgage and target Property guidance received, ahead of our BTL purchase, Thank You !!

Dave · 16 March 2026

★★★★★ 4/5

Google

Darryl was really helpful from start to finish. Always available on the phone or email. Only thing to not make it 5* was we were being contacted regularly instead of speaking to our sales agent who was meant to be the point of contact, which did mean we were getting regularly contacted instead of them. But the sale and purchase went through as quickly as it could so all in all pretty happy. Clearly knew the area really well so could personally recommend it to us.

Pete · 14 June 2023

★★★★★ 5/5

Google

Olivia’s team has been amazing. Excellent communication all round. Made the whole process a breeze, will do business in future. Thankyou ⭐️⭐️⭐️⭐️⭐️

Baylie · 16 February 2026

★★★★★ 5/5

Google

In searching for a rental flat, Nick from Connells Shaftesbury went above and beyond. He took on board everything we needed, didn’t let us take on a place that didn’t exactly meet our needs, and instead found our perfect home that was exactly what we were looking for! Beyond all this, he guided us, explained every step in the process so we felt at ease, and did all this with an incredible humour that made a stressful situation incredibly enjoyable. Nick, we couldn’t be happier with our new home! Thank you for everything!PositiveResponsiveness, Quality, Professionalism, Value

Kim · 27 August 2022

★★★★★ 5/5

Google

What an experience, Anna made it so easy to go through the process of moving property. She was professional and committed throughout. Could not rate her higher

Charlie · 26 March 2024

★★★★★ 5/5

Google

Very pleased with Darryl Norris in particular and her team from the Shaftsbury office in general. As a Trustee of the sale of my father's property we had given the sale to a local estate agents in November and by June had no result and lots of excuses. So, we switched to a national chain using this office under Darryl with national as well as local advertising and this is what happened:- Instructed on the 21st June Launched on the 29th June SSTC on the 4th July Exchanged on the 16th August Completed 23rd August

Brian · 17 September 2023

★★★★★ 1/5

Google

As a cash buyer, interested in purchasing a property listed by Connells, my experience was dreadful. First viewing was cancelled because of lack of staff and changed to a Friday lunchtime. When I explained I really wanted to make a …

Ali · 16 May 2025

★★★★★ 5/5

Google

Right from the get go Daryl was so helpful with the purchase of our property, nothing was too much trouble, she recommended us a great solicitor who got the job done quickly and efficiently, she was always on the end of the phone to answer any questions we had without hesitation. Everything was just plain sailing from the very start! We would highly recommend Connells to anybody buying a house 🏡PositiveResponsiveness, Quality, Professionalism, Value

Dan · 14 June 2022

★★★★★ 5/5

Google

I would like to highly recommend Connell Estate Agents in Shaftesbury in particular Kyle and Darryl for the hard work and professional way they responded to ensure a swift completion of the property we purchased from them recently within a 3 week timescale. Yes we were cash buyers and the property was vacant, however due to the co-operation of Connells in partnership with our solicitor’s, the short completion timescale was achieved Thankyou Connells of ShaftesburyPositiveResponsiveness, Quality, Professionalism, Value

Yvonne · 27 August 2021

★★★★★ 1/5

Google

Very poor service from this incompetent outfit. Waited over 3 weeks for return of deposit with endless excuses and also received 2 letters threatening legal action for non-payment of rent weeks AFTER the tenancy had ended. Admin is appalling. Would never use again.

UN · 14 June 2020

★★★★★ 5/5

Google

Incredibly helpful and professional service. They were particularly supportive when issues around a complicated lease needed to be addressed. Their communication, responsiveness to requests and and attention to detail were reassuring in times of uncertainty during the conveyancing process.

Harry · 28 August 2024

★★★★★ 5/5

Google

Kyle and his team were awesome. We switched selling agents after Kyle showed us another house (that we ended up buying) and we were so greatful for the service we got. Kyle especially went above and beyond on more occasions than I can count, both during the selling buying stage, and through the exchange and completion. Can't recommend them enough.

Dan · 14 June 2021

★★★★★ 4/5

Google

Very pleased with Samantha and her team although there were times that we didn't get any feed back due to poor communication by the team and management. We would not recommend using there conveyors as they give a very poor service and as such need a kick up the B-- huh oh well learn by your mistakes try to find a local solicitor instead.

Michael · 14 June 2020