Every review we hold for the Sevenoaks office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotKnight Frank Lettings have Shone Again !
Knight Frank Lettings have been very helpful while getting our property ready for rental. The information has been very informative and unambiguous to give us a clear idea of what needed to be done to keep this property at a very high standard and to retain the exclusivity of area. This is now the second letting that we have entrusted to Knight Frank Lettings and we are very Happy to continue this fruitful relationship as they are the "Go to Choice" !
James · 7 October 2026
Agent replied · 27 October 2024
Thank you so much for your lovely review and for continuing to put your trust in us. It has been a pleasure working with you again. We really value our continued relationship and look forward to working with you in the future.
Kind regards,
Katie & Kavita
★★★★★ 1/5
TrustpilotPoor care
My tenancy ended more than a month ago and Knight Frank still has not returned my deposit.
I have contacted them repeatedly and have been told several times that the deposit would be sent “tomorrow”, yet the payment has still not been received.
The most frustrating part has been the repeated promises without any resolution or clear explanation for the delay. I have now had to make a formal complaint and consider escalating the matter externally.
This has been an extremely disappointing experience, particularly from a company of Knight Frank’s size and reputation.
Kerem · 7 October 2026
Agent replied · 10 October 2026
Dear Kerem,
We are really sorry to hear about your experience. We are aware a member of the team has been in touch with you today. s the deposit is held by Knight Frank as stakeholder, we are unable to release any funds until both the landlord and tenant have reached agreement regarding the deposit. We appreciate that previous communications may not have made this clear and apologise for any confusion caused.
Thank you.
Knight Frank
★★★★★ 5/5
TrustpilotRent Renewals
We are glad that our rent contract renewals are always very smooth and completed satisfactorily for both parties. We would like to thank Charlotte Maclean , partner, renewals negotiator for excellent service.
Choon · 7 October 2026
Agent replied · 10 October 2026
Thank you for your kind words. It has been a pleasure helping you with the renewal, and I’m delighted we were able to get everything completed. Please feel free to contact me if there is anything else I can help with.
Kind regards
Charlotte
★★★★★ 5/5
TrustpilotJames was really helpful with my whole…
James was really helpful with my whole process of moving in and everything related to my new tenancy. Honestly James made my whole process 1000 times easier for me. Thank you!!
Melis · 11 October 2026
Agent replied · 12 October 2026
Thank you for the kind review, Melis.
It has been a pleasure helping you move in, and I am glad that I have made the process easier for you.
Please do let me know if there is anything else that I can help with.
Best wishes,
James
★★★★★ 5/5
GoogleHad a great experience working with Edward at Knight Frank. He and his team kept us updated throughout the sale and were quick to answer questions.
This was especially valuable during some tricky moments (when information wasn't particularly forthcoming from other parties in the chain), without that, sales can ultimately fall apart.
Buying and selling a house is stressful enough and Ed made the process as smooth as possible.
I'd happily recommend him and Knight Frank Sevenoaks to others.
J · 19 September 2026
Agent replied · 10 October 2026
Thank you so much James for your kind review. It was a real pleasure to help you through the sale, and I'm delighted to hear that you felt supported throughout the process.
As you know, property transactions can often have their challenging moments, particularly when communication across a chain becomes difficult, so I'm pleased that the team's proactive updates and responsiveness helped provide some reassurance throughout the process.
Thank you for giving us the opportunity.
Wishing you all the very best and we look forward to working with you again.
Edward and the Knight Frank Sevenoaks Team
★★★★★ 5/5
TrustpilotIftina, an excellent property manager
Iftina has been a new property manager for the apartment I rent. Since her arrival, she has been extremely helpful and very easy to communicate to solve any problems that have had
Benat · 11 September 2026
Agent replied · 22 September 2026
Thank you so much for your kind review, Beñat. I'm delighted to hear you've had a positive experience. Your feedback is greatly appreciated, and it has been a pleasure assisting you. Please don't hesitate to get in touch if you need anything in the future.
Kind regards,
Iftina
★★★★★ 5/5
TrustpilotRenting property through Knight Frank
Recently experienced the professional services of Knight Frank to source and move into a property in South Kensington. Could not have been happier with the service provided by KF from the initial introduction and viewing through the offer, completion and contract finalisation process. Our primary contact Owen Merriman was outstanding, never missed a beat. Always available and responsive , knowledgeable and efficient, he was pleasure to deal with from start to finish.
Sebastian · 16 October 2025
Agent replied · 17 October 2025
Thank you very much for your kind words Sebastian, it was a pleasure working with you to find your new home. I hope you enjoy your time there and know that I am just a call/message away for anything you may need in future.
Owen Merriman
★★★★★ 5/5
TrustpilotDom has been very helpful and efficient…
Dom has been very helpful and efficient in managing my two properties in King's Cross. Fast turnaround and response. These are important to me.
WM · 30 September 2026
Agent replied · 27 October 2024
Dear Eddie,
Thank you very much for your kind review. It’s a pleasure managing your properties, and I’m delighted you’ve been happy with the service.
We really appreciate your feedback.
Best wishes,
Dom
★★★★★ 5/5
TrustpilotMade the whole process easy
Made the whole process easy, very smooth sale with great customer service. Tom kept us up to speed the whole way through.
Louise · 6 October 2026
Agent replied · 10 October 2026
Dear Louise,
Thank you very much for the positive review. I'm so pleased that we managed to make the process smooth and easy, and I hope you are very happy in your new home. Please let me know if I can ever help, or offer advice, in the future.
Best wishes,
Tom and the Knight Frank Cheltenham team
★★★★★ 4/5
TrustpilotProfessional
Emma from renewals handled our recent renewal. Whilst new to the property she was professional and efficient. Thank you Emma
T · 8 October 2026
Agent replied · 27 October 2024
Dear Tian,
Thank you for taking the time to leave a kind review. I am delighted to hear that you were pleased with the service provided during your recent renewal. It was a pleasure assisting you.
Wishing you all the best.
Kind regards,
Emma
★★★★★ 5/5
GoogleWe had an absolutely outstanding experience with both James Storey and Mark Waldron at Knight Frank in Sevenoaks.
James acted on the purchase of our new home and Mark handled the sale of our previous property, and both were exceptional from start to finish. They were professional, knowledgeable, responsive and, most importantly, genuinely lovely people to deal with throughout what can otherwise be a fairly stressful process.
Highly recommend both!
Rahul · 19 September 2026
Agent replied · 10 October 2026
At Knight Frank in Sevenoaks we are often able to help more than one client in the same transaction and this was one such example.
Thank you for your kind words. It was an absolute pleasure not only to help you in your sale but to also help you find your next family home.
James and Mark, and the Knight Frank Sevenoaks team
★★★★★ 5/5
Google⭐⭐⭐⭐⭐
Edward at Knight Frank handled the sale of our property from start to finish, and we couldn’t be more pleased with the service he provided. Throughout what can be a stressful process, he was consistently professional, hardworking, and utterly committed to getting the sale over the line.
One thing that stood out was how easy he was to reach. In our experience, good communication can make all the difference, and Edward delivered on that front every time. On the occasions when he wasn’t available, his colleagues stepped in seamlessly, helpful, understanding, and clearly working as a team rather than in silos.
We would have no hesitation in recommending Edward and the wider Knight Frank team to anyone looking to sell their property. A genuinely excellent experience.
Paul · 10 July 2026
Agent replied · 10 October 2026
Dear Paul,
Thank you very much for the review, we really appreciate it. It’s great to hear you were happy with the service we provided. We always aim to offer the best possible experience, and it definitely helps when everyone is aligned, in relation to the end result.
All of us at Knight Frank Sevenoaks wish you the very best with your future plans, and if you ever need any further advice please don't hesitate to give us a call; we would be happy to help.
Kind regards
Edward and the Knight Frank Sevenoaks team
★★★★★ 5/5
TrustpilotGreat experience with Luke Bull
Everything went perfectly smooth and fast with the support of Luke Bull! As soon as I enquired we booked a viewing for The Eades for the very same day. He answered all of my questions and was extremely patient to show me the entire property. Next day we had an offer accepted and the tenancy agreement signed. Couldn't be happier!
Marcela · 20 November 2025
Agent replied · 22 November 2025
Thank you Marcela, I appreciate the kind words. I'll be delighted to help again in the future! Enjoy your new home. Luke
★★★★★ 5/5
GoogleWe change estate agents to Knight Frank during our sale because we felt our original estate agents were not working for us and did not care enough. With KF and Ed Torry we found a fantastic agent who in a tough market managed to sell our house within 2 weeks. We had a tough sales process but Ed managed us through it and we exchange last week.
John · 19 September 2026
Agent replied · 10 October 2026
Dear John,
Thank you very much for your wonderful review. While the transaction presented a few challenges along the way, I am delighted that, in what remains a difficult market, we were able to secure the right buyer and successfully bring everything to completion.
It was a pleasure working with you, and we're thrilled to have achieved such a positive outcome.
On behalf of the entire team, we wish you all the very best for the future. If there is ever anything we can assist you with, please do not hesitate to get in touch.
Kind regards,
Edward and the Knight Frank Sevenoaks Team
★★★★★ 5/5
TrustpilotI worked with Carmen from the Knight…
I worked with Carmen from the Knight Frank Hyde Park office to let my flat out in Bayswater. The process was very smooth from start to finish but in particular, Carmen was excellent. She was efficient, thorough, diligent, selective in finding good candidates, very quick in her replies and also in my opinion went above and beyond in her role in helping resolve issues with preparing the flat for a new tenancy. And she was very friendly and pleasant in her working style, very easy to get on with. 10/10 in my opinion. It’s always a hassle to let your flat out, but when I next need to, I will be contacting Carmen!
Amir · 21 February 2026
★★★★★ 5/5
TrustpilotTruly exceptional service
I was in the midst of travelling whilst trying to secure my new home. Summer went over and above to make the process as seamless as possible - working beyond her normal hours to ensure everything was in order. Truly exceptional service.
Amanda · 13 March 2026
Agent replied · 20 March 2026
Hi Amanda,
Thank you so much for taking the time to leave such a wonderful review - that’s incredibly kind of you.
I’m really glad I could help make the process smooth for you, especially while you were travelling. It was an absolute pleasure assisting you.
Best wishes,
Summer
★★★★★ 5/5
TrustpilotRenting my property with James Szalay…
Renting my property with James Szalay was a seamless and enjoyable experience. He was very attentive from start to finish and genuinely wanted to support me through the process and found me an ideal tenant! I am thrilled with my experience and the wider team. Big thanks to Julia also who was my initial point of contact and took everything out of my hands. Definitely the most professional and polite estate agent experience I've ever had!
Customer · 21 February 2026
★★★★★ 5/5
TrustpilotLely Lupi from Knight Frank Property…
Lely Lupi from Knight Frank Property Management was a pleasure to collaborate with on the valuation of a recent property portfolio. She ensured inspections ran smoothly as had organised timings and access with various tenants, provided prompt responses to any queries and made introductions where necessary, to ensure the correct details were provided in a timely manner.
Gina · 15 October 2025
Agent replied · 17 October 2025
Thank you so much for the kind feedback Gina! It is very important for me to support my clients, It was a pleasure working with you on the valuation project, and I’m glad I could help ensure everything ran smoothly. I always aim to provide clear communication and efficient coordination, so I really appreciate your recognition of that. Looking forward to collaborating again in the future! Lety
★★★★★ 5/5
TrustpilotSuperb experience
Lety was fantastic, extremely responsive, helpful, and friendly. Thank you, Lety!
Andrew · 28 September 2026
Agent replied · 27 October 2024
Andrew,
It was a pleasure working with you, and I'm delighted to hear that you found my support responsive, helpful, and friendly. Your kind words are truly appreciated and mean a lot to me.
Wishing you all the best, and thank you again for taking the time to leave a review!
Lety
★★★★★ 5/5
TrustpilotHighly professional and personal service
Rob, David and the whole team were on the case from the beginning and found me a tenant within a week. thereafter they were very hands on in executing all the tasks to ensure that the move for the tenant went smoothly. This is not the first time KF have excelled. I have been using them for many years now.
Martin · 15 September 2026
Agent replied · 22 September 2026
Dear Martin,
Thank you so much for your kind words and continued support. It was a pleasure assisting you once again.
I’m delighted that we were able to secure a tenant so quickly and that you felt supported throughout the process. David, the team and I always strive to make every tenancy as smooth and stress-free as possible, so it's particularly rewarding to receive feedback like yours.
We truly value the trust you have placed in Knight Frank over the years and are grateful for the opportunity to continue working with you. We look forward to assisting you again in the future.
With best wishes,
Robert Lerner
Head of Hampstead Lettings
★★★★★ 5/5
TrustpilotExcellent professional staff
We bought a house through Knight Frank in the summer of 2024. I can thoroughly recommend Knight Frank and its employees in the West Country. In particular Rachael Hancock head of sales progression, Mark Proctor regional partner and Stella (Littlewood, I think) who gave up her time to show us around the property. Their expert knowledge of the house itself, the area, local laws and the buying process clearly showed why Knight Frank has earned its reputation. Even though the house we bought was relatively small within Knight Frank’s portfolio we were made to feel as important as any client and when the going got tricky as it does in any purchase, well, all I can say is I am glad they were on our side. We are hugely grateful.
Jonathan · 11 December 2024
Agent replied · 24 December 2024
Thank you so much for your kind words. We were delighted to help you buy such a beautiful home. Wishing you all the best.Mark and the rest of the team
★★★★★ 5/5
TrustpilotSelling in a tight market
Selling our family home was never straightforward given market conditions, but Knight Frank’s team stayed calm, communicative and solutions-focused throughout. Despite several unexpected bumps along the way, they kept momentum going and steered the sale to completion with genuine professionalism. I’m grateful for their persistence and would happily recommend them and of course use them again in any future house sale
Iain · 3 September 2026
Agent replied · 22 September 2026
Dear Iain, thank you so much for your kind feedback. We’re delighted you had such a positive experience, and thrilled to have been able to support you throughout.
Best wishes,
Harry, Gemma and the Knight Frank Cheltenham team
★★★★★ 5/5
TrustpilotExceptional Service
I recently had the pleasure of working with Laura from Knight Frank Estate Agents, and I must say that my experience was nothing short of exceptional. From the moment I reached out to her, it was clear that she was dedicated to providing a high level of service that truly stands out in the real estate industry.Professionalism and ExpertiseLaura demonstrated remarkable professionalism throughout our interactions. She possesses an extensive knowledge of the local property market, which greatly assisted me in making informed decisions. Her ability to provide detailed insights into various neighborhoods and properties helped me understand what options were available and which would best suit my needs.Caring AttitudeWhat truly set Laura apart was her caring attitude. She took the time to listen to my concerns and preferences, ensuring that I felt valued as a client. It was evident that she genuinely cared about helping me find the right property rather than simply closing a deal. This personal touch made all the difference in my experience.Communication SkillsLaura’s communication skills were exemplary. She kept me updated at every stage of the process, promptly responding to any questions or concerns I had. Whether it was through phone calls, emails, or in-person meetings, she maintained open lines of communication, which made me feel supported throughout my journey.Problem-Solving AbilitiesDuring our time working together, we encountered a few challenges related to property viewings and negotiations. Laura handled these situations with grace and efficiency. Her problem-solving abilities were impressive; she quickly devised solutions that addressed any issues while keeping my best interests in mind.ConclusionIn conclusion, I cannot recommend Laura from Knight Frank Estate Agents highly enough. Her combination of professionalism, expertise, caring attitude, excellent communication skills, and effective problem-solving abilities made for an outstanding experience. If you are looking for an estate agent who will go above and beyond for you, look no further than Laura.
Masud · 3 December 2024
Agent replied · 24 December 2024
Masud, it has been an absolute pleasure working with you and your family too. I am thrilled we got there in the end and I can't wait to hear about all the happy memories you and your family will create in your new home.Laura
★★★★★ 5/5
TrustpilotI am surprised to find myself writing a…
I am surprised to find myself writing a review for an estate agent, but feel driven to do so given the endless patience and care Knight Frank showed us over the process of selling our beautiful home. Roberta the sales progressor was fantastic, really efficient and supportive in facilitating contact between us and the buyer. Thank you.
Katharine · 25 September 2026
Agent replied · 10 October 2026
Thank you Katharine, for your kind words. We are delighted that we could help with the sale. It was a pleasure working with you and your family, and we wish you all the very best for the future.
Kind regards,
Roberta and the Knight Frank Dorset & South Somerset team
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