Hamptons Sevenoaks Sales reviews

★★★★★ 1/5

Trustpilot

Hamptons international home from home

We hired a holiday property from Hamptons international but they didn't supply us with the key code to get into the property rang numerous times and also mobile number straight to answerphone also left a message but they never got bk to us luckily an hour later the owners arrived. Extremely poor service

D · 19 July 2019

★★★★★ 5/5

Trustpilot

Great and realiable

Joe and the team made the move in experience really straight forward. During our tenancy Joe and Hamptons have been really responsive with any maintenance issues that we have had.

Mr · 16 July 2021

★★★★★ 5/5

Trustpilot

A young stand out professional.

Businesses are only as good as their people. In Jacob Forster, Hampton's have a real asset. In the whole buying and selling process, he was the only person who delivered a quality service. From day one when he stayed late to show us our new cottage, to the day of exchange where he was still working to dot the i's, I cannot recommend this young man highly enough. In fact I would employ him personally - that's the best testimonial I can give. Ask for him by name 👍

STEVE · 3 February 2021

★★★★★ 4/5

Trustpilot

Competent

Competent, professional and friendly. Amy has been super helpful

MO · 23 October 2023

★★★★★ 1/5

Trustpilot

Broken item never refunded

Rented via Hamptons until 2019, when we moved in the cleaning and repairing of the flat that we requested had not been done, there was broken glass and wood in the cupboard, doors were broken, oven was in no state to use, including no light. Requests for some things were ignored, we had to allow people in during our tenancy to paint walls, fix doors, remove rubbish, etc. which we were guaranteed would happen beforehand. At the end of our tenancy, even though we would prefer no access for viewings, we allowed these. The letting agent who attended broke an item of mine and, in front of the viewers, promised payment, however I am still waiting for the receipt of this payment over a year and a half later - it was a false promise to make herself look good and I had to replace my item at my own expense.

Kirstie · 26 January 2021

★★★★★ 1/5

Trustpilot

Don’t ever get locked into a tenancy by…

Don’t ever get locked into a tenancy by this lot with them backing you into a corner to not have a 6 month break clause within a lengthy contract! They’ll use every excuse under the sun to deter one being included into the contract. You’ll soon realise why one wasn’t offered. And unfortunately when your paying someone else’s mortgage and their getting their fee’s your then stuck renting a sub standard property and can’t get out those poor living conditions. You don’t know the sound pollution issues or other issues a property can have once your living that day in day out and paying for the pleasure. While they sleep in their beds comfortably. You purchase something online without experiencing its value and have a get out clause. Why a tenant has no right to leave a property that is not honest about from the start leaves me dumbfounded. Because that hell will affect your health for not only 6 months but for the rest of that tenancy without a 6 month clause. But they’ll make sure they have their clause. That if it suits the landlord to sell earlier than say a lengthy rental contract is up they’ll use that to their advantage and use the tenant to work around that knowing you want to leave. So they’ll let you leave if it suits them. And on their schedule only. After threatening you with scare tactics of hefty fines. There should be a law in place that all contracts have a 6 month break clause.

· 11 January 2021

★★★★★ 5/5

Trustpilot

Responsive agents

I have been renting two bed flat through Hamptons for over 5 years and never had bad experience. David, property manager has always been very responsive. Any issues in the flat were promptly resolved. I would recommend hamptons as best letting agency I know Many thanks :)

Kasia · 16 May 2024

★★★★★ 5/5

Trustpilot

Excellent service from Hamptons

The service and communication from Hamptons is excellent. Leasing a property can be stressful, things can go wrong and tenants can be demanding! Our contact, Lucy Desborough, is terrific to work with. She is calm even when things are stressy,her professional tone is matched by her shrewd judgement.

Mr · 25 April 2024

★★★★★ 5/5

Trustpilot

Marta Prodaniuk is a star

I have been renting a Hampton’s property for the last year and Marta has been amazing. Professional, reliable and responsive. She has been an absolute pleasure to deal with.

Sinead · 11 August 2021

★★★★★ 1/5

Trustpilot

Dishonest and Immoral

Avoid this letting agency if at all possible. This agency rented a property to me and my partner with a severe infestation. This occurred back in March-2020 a week before the national lockdown due to covid-19. We only found out after moving in since when we visited the house, it had people living on it and the signs of the infestation were hidden. In addition it's important to mention that the initial AST (tenancy agreement) that we refused and had to negotiate during months, had a clause that stated that *all* infestations were to be liable to the tenant. This implied that even if it's not caused by the tenant, any infestation would be their responsibility to fix/bear the costs. After moving in and despite multiple exchange of communications with this agency, the landlord and Hamptons tried to push us to accept fumigation treatments without offering to cover expenses for alternate accommodation. This meant that in essence we couldn't go anywhere since there was a lockdown. Imagine the stress that this caused during so many months of lockdown having to live with an infestation in the house but still paying full rent and being pressured to let the fumigation to occur or "face the consequences that the responsibility would be on the tenants for not leaving the property".When we wrote a formal complaint to Hamptons and their position was clear: they only work to defend the landlords interests which is their client and the offer of fumigation treatments without alternate accommodation is more than generous. This is not the case by UK law and although the responsibility is on the landlord to fix the problems, Hamptons knowingly that there was an infestation in the property still rented it again.Very dishonest people.

Afm · 15 December 2020

★★★★★ 5/5

Trustpilot

Quality Service

Dealt with Rebecca Hitchman at Hamptons for a few of my properties and the service has been amazing. Always prompt response and looking out for the both tenant and landlord.

Foyez · 25 May 2021

★★★★★ 5/5

Trustpilot

the Hamptons team has been very helpful…

the Hamptons team has been very helpful to help us settle in to our new rental home. All paperwork was online, keys were handed over with all COVID precautionsOur property Manager Angela Parn has done an excellent job in making a detailed inventory report and helping us set up council tax, utility accountsand is very prompt in answering any questions i have had so far. Thank you and keep up the good work

Pawan · 20 March 2022

★★★★★ 1/5

Trustpilot

Hamptons Windsor - the worst type of Lettings Agent

Simply put, if you are renting in the Windsor area NEVER use Hamptons. Irresponsible, rude and careless. The worst type of lazy and substandard service imaginable. They could not have managed our 'expensive' rental property any more carelessly than they did. More than 120 maintenance emails with barely anything fixed.Even now, having moved out of the property, we have to chase constantly about our deposit. NEVER USE Hamptons Windsor if you want to have a stress free life! Useless, slapdash, irresponsible, charmless and reckless are the best words used to describe them. Disappointing, disappointing, disappointing.

Sarah · 16 November 2020

★★★★★ 5/5

Trustpilot

Friendly and Reliable

I have found the staff very friendly, professional, helpful and kind. My experience through the many years I have been using their services, very pleasant and hassle-free. I wholeheartedly recommend them to anyone who would want to rent out their property or those who rent property through Hamptons.

Shaheen · 18 April 2024

★★★★★ 5/5

Trustpilot

Highly recommended

I had a great experience with Daniel Isaac and his colleagues at the Tower Bridge office. The entire process went unbelievably quickly and smoothly. They went out of their way to try to accommodate all of my requests and were always available when I had questions. I'd recommend them very highly!

Tom · 19 November 2019

★★★★★ 5/5

Trustpilot

Reliable, intelligent service

Hamptons have looked after my property for nearly 20 years: in that time the service has vastly improved and over the last ten years I have had excellent service. Issues are dealt with efficiently and the extra mile is readily gone to find alternative solutions if there is a problem. Reliable, courteous and helpful, swift to respond to queries, I have every confidence in my manager and she takes all the worry out of letting my property.

Elizabeth · 12 July 2021

★★★★★ 5/5

Google

In so many respects I wish I'd bumped into Christian,Debbie,Laura and all the team at Hampton's when I was first thinking about putting my house on the market (which was a process that started back in early 2018 with other agents, alongside the Brexit issue) !!!. I think the house would have sold a lot earlier and as a result not caused me so much personal anxiety and troubles in the process.By the Spring of this year Hamptons were given the green light by way of a last throw of the dice, The Team were very pro-active,worked hard behind the scenes and tried to match my house to their client base and elsewhere too...and as a result there were more viewings than I expected or could have hoped for in comparison with the past. Once the Sale had been agreed, Christian in particular guided everything through the conveyancing process and was extremely helpful and exuded confidence when getting things "across the line" due to a particularly "tricky" and lengthy exchange process.I shall forever be grateful for his and their Professionalism ...ThankyouPositiveResponsiveness, Quality, Professionalism, Value

Keith · 26 October 2020

★★★★★ 5/5

Google

I can’t speak highly enough of the lettings team at Hamptons int. Sevenoaks. We’ve been planning a move to the area from overseas and were expecting the worst of the process, but with the help of Mark, Bobbie and Georgia the whole process was perfect. The team are helpful, friendly, knowledgeable and great to deal with, it’s rare to find people so willing to get on the phone and help quickly, rather that dragging out long chains of emails! I’d recommend them unreservedly! Thanks for helping us find our new home.

Josh · 26 October 2020

★★★★★ 5/5

Google

When I originally put my property on the market it was with an alternative agent that I had been advised to use. Unfortunately, the experience with the initial agent was less than satisfactory which meant I had to find a new agent. From the time of initially meeting Deborah, the Sales Manager of Hamptons Sevenoaks I could see how much she wanted to sell my property and understood exactly what would need to be done to achieve a sale. Deborah also gave some really good consultative advice on tweaks we could make to the property to make it more desirable. Hamptons took over the marketing of my property and the experience from the original agent to Hamptons was like night and day. The whole team were properly briefed on the property with those needing to see the property coming to visit it so they could ask further questions and gather information that a potential buyer may need. They were all genuinely interested and passionate about marketing my property. The quality of the marketing material produced was also far superior to the alternative agent capturing the property perfectly. Once launched, both Christian and Laura managed the appointment booking process excellently and both worked incredibly hard to ensure a buyer was secured in the shortest time possible. Once a sale was agreed Laura’s attention to detail and speed of response was superb. I cannot recommend Hamptons highly enough and they will be my first port of call when selling property. Deborah should be proud of her team.PositiveResponsiveness, Quality, Professionalism, Value

Beth · 26 October 2020

★★★★★ 1/5

Trustpilot

A comedy of errors that ceased to be funny

This review is specific to the Marlow office. I wanted to pay a little more for what I hoped would be a good, respectful service. It was anything but. After £'000s lost due to a long list of negligence, and hearing similar stories (too late) from others in a similar position - I'm extremely pleased to have walked away from them. Every function is either outsourced or managed by different depts - so one hand doesn't know what the other is doing. Just in 2019, I can count up emails from 20 different people at Hamptons about the same property.It's therefore difficult for them to notice issues let alone resolve them, despite paying for a fully managed service. My tenants paid in 6 month blocks upfront, but each month they'd post letters saying it was overdue. They missed major issues during their property visits - including furniture being totally shredded, nicotine stains and carpet burns from smoking (non-smoking property), and negligence of the garden leading to whole sections dying. They were then negligent after the tenants left, and took so long to take any action (people starting things then going on holiday, not responding to emails, no updates) that I had to take matters into my own hands and bring in my own team to manage it all for me and get the property back onto the market. I don't know what reputation they're riding on, but it's definitely gone. They had many many chances to step up and do their job, but they failed at every step.

Lisa · 22 October 2020

★★★★★ 5/5

Trustpilot

The current manger is quite new for us…

The current manger is quite new for us as he took over the roll of our previous manager who is on maternity leave. Daniel Johnson our new manager has been diligent and response quickly to any enquire we may have. As keep us well informed of any outstanding work or maintenance needed. We have be happy with his service.

Larry · 2 August 2023

★★★★★ 5/5

Trustpilot

A happy six years

Over the past six years of my tenancy, I have been perfectly looked after by Melanie Hudson,when any problems have arisen she has dealt with them swiftly and efficiently and in a very kind and friendly way,so that it has always been a pleasure talking to her,

Guest · 1 May 2024

★★★★★ 1/5

Trustpilot

Hamptons Sevenoaks Terrible

Hamptons Sevenoaks Greeted with great enthusiasm and absolute guarantee off a corporate company letting, loads off clients on their books, property would rent easily, well that’s great news was impressed, which is exactly why I placed my property with them. However after I signed on the dotted line that all changed. They basically put it in Rightmove and that was it, We had to do our own checks as to affordability and truthful disclosure. They where confrontational when given the facts, they even left my property unlocked after a viewing! The list goes on but .....fortunately signed a four week contract and by the first week gave my two weeks notice. I do not in any area recommend Hamptons. Wasted my time and energy.

Diane · 6 October 2020

★★★★★ 5/5

Trustpilot

Hamptons is the agency managing the property we are currently renting

Hamptons is the agency managing the property that we are currently renting. We are very happy with their service since before moving in. Our property manager Daniel Johnson in Harpenden has provided us with a very good service and high professionalism throughout our tenancy. Highly recommended.

Andres · 15 May 2024