Hamptons Sevenoaks Sales reviews

★★★★★ 1/5

Trustpilot

Hamptons letting service for landlords…

Hamptons letting service for landlords not fit for purpose. Hamptons managed my property in Stratford upon Avon in a very unprofessional way. They have very poor communication and mis managed the property while still charging very high fees. After requesting a section 21 to be sent to my tenants at the end of their contract, Hamptons filled out the form incorrectly. Do not trust them to manage your property. Sorting out the mess and mistakes they made has cost me time, money and stress. JUST read response from Hamptons and have already contacted customer care to make an official complaint.

Helen · 21 July 2022

★★★★★ 5/5

Trustpilot

Exceptional Service and Support from Hamptons

My experience with Hamptons has been positive, largely due to the exceptional assistance provided by Ms. April Keane. When I found myself locked out after forgetting my keys inside the house, she went above and beyond to help me. Instead of having to call a costly locksmith, Ms. Keane promptly arranged for a spare key, saving me both time and money. Her professionalism, responsiveness, and willingness to resolve the situation efficiently were greatly appreciated. Hamptons is clearly committed to providing excellent customer service, and Ms. Keane’s efforts reflect the company’s dedication to client satisfaction.

Lia · 4 October 2024

★★★★★ 5/5

Trustpilot

My property manager Max is very efficient

My property manager Max is very efficient and promptly resolves any issues I might have. Old properties come with their share of problems, but I’ve always had the issues raised on the app resolved quickly.

Priya · 15 August 2024

★★★★★ 1/5

Trustpilot

NOT ALL HEROS WEAR CAPES

Firstly I think it’s important to establish that in my 42 years of life; I have never, ever, written a complaint review of any sort. As I generally can’t be bothered; and let’s face it - what’s really going to be done about it anyway. Who cares what a “Karen” really thinks.However, if this changes just one persons mind about a Hamptons letting, then I will die safe in the knowledge that I have fulfilled my duty to protect and serve. After renting the flat from Hamptons (which in itself was attritional, but not enough for me to go into detail about) my partner and I have been inundated with problem after problem with the flat itself. Everything from the flat being dirty when moving in, to broken beds not fit to use, and a shower leak that still isn’t fixed 12 months later. Leading to water seeping into the entire flat, which has developed mould in the carpets, walls, doors and skirting. Enter into the fray (stage right) the Hamptons Property Management team. A team so devoid of ability to coordinate, communicate or deliver anything of substance; I honestly thought at various points a friend was pranking me. At times it feels as if this team is intentionally useless. Like a social experiment to test the patience of the nation. In 10 months we have had 3 different property managers ranging in ability from; useless to pathetic. Under the useless stewardship of Alex Ferrin who categorically told me that the landlords were more important than the tenants; we have had Grace, Donna and now Minneaux as property managers that do nothing to help or support residents with genuine problems. Not cosmetic issues like chipped paint…but broken, useless essentials like a shower!Several of these issues are still not fixed at the time of writing this….12 months after reporting them. Shower and Bed principally. We have had to contact a solicitor to pursue our landlord and Hamptons for compensation on these matters.We continued paying the rent to maintain the high ground when this inevitably reaches court to satisfy the situation. But it is through massively gritted teeth. Estate agents can get a bad name. But Hamptons have earned it.

Brad · 14 July 2022

★★★★★ 5/5

Google

Christian worked really hard to get our sale through, he seemed to be working considerably harder than the other agents in our chain to ensure I sale got over the line. At all times he had a cheerful, helpful attitude and he always put our interests as his clients first. He gave some really useful advice and was endlessly patient. I couldn't recommend Christian highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Janette · 26 October 2021

★★★★★ 1/5

Trustpilot

How Hamptons totally left us high and dry

we had arranged to move in to a new property with Hamptons, everything was going fine. the last minute the current tenants of the property we had hoped to move in to fell through, it happens. how ever at that point baring in mind we had signed the tenancy agreement, also considering we had given our notice on our current property. the landlord/ Hamptons should have been liable to sort us out accommodation in that situation. Hamptons came back with a statement saying, they had signed but not dated the contract and therefore were not obligated to help at all. this is the shadiest thing ive ever witnessed. during that phase, where you have given notice and signed new contract, its imperative you are protected by the tenancy contract for situations just like this. if you are going to do business with Hamptons, triple check everything. we had a week to find a new property, we ended up somewhere far less than ideal. I would sincerely recommend not doing business with Hamptons

Jacob · 5 July 2022

★★★★★ 5/5

Trustpilot

Our Hamptons Property Manager April Keane …

Our Property Manager April Keane has been unfailingly helpful and efficient over the many years we have worked together.Her expertise in dealing with Contractors has been particularly appreciated.

Ms · 28 November 2024

★★★★★ 5/5

Trustpilot

Excellent service

We had been with Hamptons for more than 2 years and I would like to send my great appreciation for their exceptional service. Especially to Ms Harleigh Doherty who had been our property manager. She was always prompt with just about everything that we had concerned about. Had the property was not put on sale, we will definitely be staying and wouldn’t think of moving out. Thank you so much for all the help and outstanding service!

Michelle · 7 November 2024

★★★★★ 5/5

Trustpilot

Hamptons Property Managers

We have been renting through Hamptons since April 2022. Our property managers (we have had 3 during that time). Katie Tucker our first and Lucy Pickles our current, have always been helpful and responsive, with any issues been dealt with speedily and professionally. We are grateful for their continued communication and assistance. Lucy is a great asset to the company!

Celeste · 25 November 2022

★★★★★ 4/5

Trustpilot

Sandra McCrae

Sandra McCrae - leaving a tenancy is never easy but leaving one under harder stressful circumstances was made easier with the clear and courteous communication from Sandra. Sandra has been so helpful and so kind and I appreciate how much she did to help myself.

Hayley · 22 January 2024

★★★★★ 1/5

Trustpilot

as u all know that some people are new…

as u all know that some people are new to uk so we are new to uk and we contact this agency for letting they used to show us a home and we submitted all the documents at the end they said that we will not give home to u and we deposited 600 pounds and we did not get the deposit back this is the worst experience we had with this agency and if any contacting this agency do not connect with them.

Mallireddy · 20 September 2024

★★★★★ 5/5

Trustpilot

Very helpful!

Just moved into our new home and had some issues we needed help with. Emma Martin, Senior Property Manager, was very helpful, prompt and we were impressed with how quickly and efficiently Emma was able to help us get things sorted. Great and clear communication. Very grateful.

Stillwater · 5 December 2023

★★★★★ 1/5

Trustpilot

we've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety.

TLDR: we've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety. After reference check, and accepted offer, the landlords kept delaying signing the contract for over 3 weeks. The agent (Evelyn Aragundi) communicated to us that there are no reasons for the delay, and motivated the delay with very interesting arguments "so we have everything confirmed", "they are really relaxed personalities", "they're currently travelling,", "they're very busy people", "there's no reason for this as such, I mean it's not like they're unsure". After some very involved week, we've got an email from a manager (James White) of the agent saying that "date was a bit vague until a more conclusive timeframe was confirmed".That clearly demonstrated that agent lied to us, stating that "so we have everything confirmed" while it was not. We wont make an offer in the first place, if we knew that. Worst of all, during the process we've seen no intention to clearly comunicate situation to us, and no intention to find a solution that would work for both parties.

Arsenii · 18 September 2024

★★★★★ 5/5

Trustpilot

Samantha and the team are wonderful

Samantha made our house sale a very easy and stress free process - she was always proactive and positive and dealt with all enquiries swiftly and even ensured she was available outside of hours.Brilliant!

Leigh · 14 August 2024

★★★★★ 1/5

Trustpilot

Assumingly a "large" company but plays "dirty little" tricks wasting buyers and vendors time

We wish having seen the review titled "As untrustworthy as they come"The Canary Wharf office of Hamptons did the same to us. They confirmed in WRITTING the acceptance of our offer last Friday. We provided IDs and proof of funds on the same day that they were happy with. However, 1st thing on Monday morning they say the solicitors acting for the Vendors accepted another offer when Solicitors do not even work during the weekend. Worse still, the offer was put forward by the same office which is really odd as the property was marked SOLD on the portals already. So we echo the feedback below:As untrustworthy as they come. When making an offer on a property we found that they just simply used our offer to create a false market where there was previously no other bidder despite property being on the market for some time... Outcome being some one else has also clearly been misled and ended up paying over the odds for a property based on games. We even made the offer that they say the vendors would accept. Now they say someone offered much higher once THEY told the new buyer that some one else made an offer being accepted already hence the property is off the market. What Hamptons is playing here, is encouraging Gazumping which is bad for all parties. Not surprisingly some of their other transactions fell through thus, Vendors lose out on sales and time. Buyers and vendors wishing to work on fair market price should be wary of this dirty games as some one definitely gets hurt by wasting time and money unnecessarily.

Fair · 26 May 2022

★★★★★ 5/5

Trustpilot

We have been using Hamptons for 11 years

We have been using Hamptons for managing our rental property for 11 years. They are extremely professional especially our Property Manager Gemma Ward. Gemma is always prompt in dealing with Tenants issues on our behalf and keeps us updated on any works/repairs that are needed We feel we can relax about our property knowing it is in her capable hands

Coleen · 9 November 2022

★★★★★ 5/5

Trustpilot

Quick resolution

Danish in the property management team quickly resolved some issues we had with the house we are renting. His communication was great and he looked to resolve them as soon as he could, following up to make sure they were resolved with the contractor.

Anna · 26 November 2025

★★★★★ 5/5

Trustpilot

Ellie Marsters is a Property Manager at…

Ellie Marsters is a Property Manager at Hamptons. She is in a league of her own, when it comes to responsiveness, taking accountability to get things done and being engaged with both the tenant and landlord. Having had some experience with other Property Managers in other companies, I would recommend anyone to seek out the services of Ellie at Hamptons.

BB · 3 November 2022

★★★★★ 5/5

Google

During our time with Hamptons, both Henry and Carl were extremely approachable and professional without the constant use of 'estate agent speak', despite obstacles out of everyone's control. The advice they gave was timely, sound and reassuring. The result meant that we were able to secure our dream home in a stunning location and we could not be happier. If we were ever to sell in the future, we would have no hesitation in using Hamptons. Many thanks to them both

Luke · 28 October 2014

★★★★★ 5/5

Google

When we decided to put our 120 year old cottage on the market last August we had 3 Agents come to value it. Carl was the last to come and as he came through the door we knew we would go with Hampton's. His energy gave us confidence to sign Hampton's up, which we did immediately. At first there was talk of an open house but they'd had so much interest that the 'open day' was brought forward. Hampton's marketed our house so beautifully that there were lot's of people come and view. Henry came with the people so we had nothing to do. Within 10 days we had two couples vying for it. Eventually Henry negotiated wonderfully for us and got us the best price, nearly the asking price. We would have no hesitation but to use Hampton's again and to endorse them. What we also thought was wonderful was that Carl introduced and brought his team round to the house so everything was very relaxed with them. Thank you Hampton's of Sevenoaks. A very beautiful building too.......

Sherrilyn · 28 October 2014

★★★★★ 1/5

Trustpilot

Gazumped

We made an offer on a house that was managed by this agency. Weeks later, after not removing the advert, we were told a higher offer had come in (we had been gazumped) and that the seller would accept it unless we matched the offer. After taking time to consider our options we agreed to match the higher offer, only for the seller to accept the new bid. This agency allows gazumping to happen and will involve themselves in a private auction to benefit the seller. Be warned.

Chris · 10 September 2024

★★★★★ 5/5

Trustpilot

So far, no complaints

We have been tenants in a flat managed by Hamptons and have been very happy with the service that they - Ellie Marsters in particular - have provided thus far. Ellie is very responsive, well-organized and professional. Worth saying that we have not gotten to the deposit withdrawal phase, which several reviews complain about. But, so far, so good.

Djalma · 2 December 2022

★★★★★ 5/5

Google

Christian Bigwood of the Sevenoaks Office has worked tirelessly to get this purchase to exchange today, some 6 months after the offer was accepted! He has always been available when needed and has been responsive and kept us informed while the Vendor felt her way through the uncertainties of the Probate process, which might have put the buyer off buying altogether in other circumstances.

Alexis · 26 October 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service. At every stage we have had nothing but the best from them. A particular shout out to Trevor Scott. Having moved into the property he has been a fantastic property manager who seems to genuinely care that his clients get the best possible service. Always quick to respond and proactive in addressing any concerns. Couldn’t ask for better service. A world away from previous experiences. Highly recommended

Stuart · 14 July 2021