Hastings Legal reviews

★★★★★ 5/5

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We recently purchased a property in the…

We recently purchased a property in the Borders. The building was older and rather unusual so the process was not as straightforward as it might have been otherwise. Thanks to the diligence, deep knowledge and persistence of Abby Syme, we were not left exposed to issues that could potentially occur if we were to sell the property in the future. It could have been tempting for both parties to dismiss some details to speed up the purchase but Abby showed patience and professionalism in concluding the purchase in a very complete manner. We are delighted with her services! Thank you so much.

Blythe · 21 August 2024

★★★★★ 1/5

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There is a reason why Estate Agents are…

There is a reason why Estate Agents are the most despised profession in the UK and this lot are a perfect example of why.Dont return calls or emails and generally act like they have the monopoly on house sales in The Borders. Cannot wait for the impending fall in the housing market and see the very smug smile wiped off their faces. Absolute knobs to be avoided at all costs.

Bert · 16 November 2020

★★★★★ 5/5

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Foreign-based property sale

As a foreign-based seller, I was unfamiliar with the UK property sales process. The team at Hastings was incredibly patient, answering all of my questions and helping me gain a clear understanding and the confidence needed to move forward. The UK business model, whilst different from North America, made perfect sense and added value at every stage. There’s no duplication, which means no wasted time, and everyone’s expertise is maximized.

Dominique · 5 December 2024

★★★★★ 5/5

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5 star service- Emma Lowans

As first time buyers we didn’t know what to do or expect when buying our house. Emma in the duns branch took complete care of everything for us with great communication from the the start right through to when the sale went through. I couldn’t recommend Hastings and Emma enough. We can now relax and enjoy what life has to offer in our new home.

Jamie · 8 February 2025

★★★★★ 5/5

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Brilliant Service

Hastings Legal made the entire process of my house sale and purchase an easy and stress-free experience. Highly professional, efficient and friendly. I always felt comfortable knowing they were in charge of things and had all bases covered.

Malcoĺm · 17 November 2025

★★★★★ 5/5

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Thank you so much to Nikki Lyons at…

Thank you so much to Nikki Lyons at Hastings, very helpful and there to help all the way through our house sale. Would highly recommend this company

Gabby · 2 August 2024

★★★★★ 5/5

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Excellent service, particularly from Mark McGregor

I have always been extremely impressed and happy with the service provided by Hastings legal letting in the Eyemouth office. Mark McGregor in particular is brilliant. He always responds quickly and helpfully and goes above and beyond to help his clients. This is even the case for relatively trivial matters. I would not hesitate to recommend Hastings legal.

Alistair · 28 March 2025

★★★★★ 5/5

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Selling and buying a house

Having lived in the same house for over four decades, it was quite a thought to sell up and downsize. Hastings provided an absolutely brilliant service. Every phone call and email was always answered promptly. I was kept well informed every step of the way. Overall, I couldn’t have asked for a better experience. Thank you to everyone at Hastings who helped me.

Eileen · 4 January 2025

★★★★★ 1/5

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AVOID AT ALL COSTS

We used Hastings Legal to aid in our house move 2021/2022. Their website advertises them as being experts in across-border conveyancing, which was one of the main reasons we chose to go ahead with them, along with their supposed ‘No key, no fee’ promise.Unfortunately, neither of these things turned out to be true.Lia was our contact throughout the whole process, and it soon became clear that she was not qualified enough for the position. After an initially promising phone call and email where we were assured that both our English sale and Scottish purchase could complete simultaneously, it later became clear that this would be harder than it was made to sound. Resulting in a significant amount of stress and emails from our side to try to better understand how Hastings were proposing to proceed with our purchase.The final blow was finding out that a large retainer had been recommended by our bank to complete the purchase, which had been completely missed by Hastings Legal. This only became evident to us a few days before we were due to exchange, at which point Hastings Legal then attempted to rectify with the bank, but only managed to cause the bank to threaten to completely withdraw the mortgage offer. Hastings then suggested we get in touch with the bank ourselves to try to change the banks' mind. Needless to say, our purchase ended up falling through on the day of completion due to this as well as the rest of our chain, something that has caused myself and my family an enormous amount of grief and stress over the last few months. This did not stop Hastings demanding their substantial fees for so-called ‘work’ that they had apparently carried out on our behalf though.Throughout the process, we were repeatedly made to wait days for any kind of answer to our queries and told to contact the seller ourselves to chase for information rather than them do it. Requests we made regarding the house purchase were ignored. We made recurring attempts to call Lia and were consistently told that she was ‘out at a business lunch’ or ‘would call us back later’, which never happened. We would later receive an email from her which did not fully answer our questions. The support we received was close to non-existent, definitely not a service worthy of almost £1k of legal fees. Overall our experience with Hastings Legal was absolutely atrocious and we are still investigating our options in terms of their liability regarding our house purchase. I would advise anyone considering using them to avoid at all costs.

Laura · 23 August 2022

★★★★★ 5/5

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Having worked on other side of a…

Having worked on other side of a sale/purchase with Ellen I can truly say she was a pleasure to work with,. Fantastic communicator throughout the process. Makes life so much easier when working with someone as professional as Ellen!

Julie · 15 August 2025

★★★★★ 5/5

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Seamless from start to finish

Hastings legal made both the selling of my flat and onward purchase incredibly seamless. Ron Hastings came to do my appraisal the morning after my enquiry and his knowledgeable suggestions helped me make sure my property was ready to market. My marketing package brought out the very best in my flat, and I have no doubt helped sell it so successfully, especially the drone footage. My sale was handled brilliantly by Jan who was always available at the end of the phone to answer questions and was always so helpful and honest, I found the communication throughout the whole thing second to none - with so many knowledgeable staff working as a team - it’s no wonder it all felt seamless to me! My solicitor for both was Vicky Maxwell - with the expertise and confidence Vicky has, I knew everything was in good hands but it’s her personable approach that is a cut above the rest - with every meeting/phone call left feeling positive. They say that moving home is one of the great stresses in life but Hastings made this feel rather easy and for that I am so happy I went with them!

Mairi · 30 October 2023

★★★★★ 5/5

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Would definitely recommend!

We used Hastings to sell our property and then to make an onward purchase. From start to finish the process was very straightforward and I can’t thank the team enough for making it so stress free for us! Our house sold within 2 weeks and we were then able to make an onward purchase soon after.

Isla · 3 November 2024

★★★★★ 5/5

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Hastings really provided an excellent service

Hastings really provided an excellent service at every stage of our recent house purchase. Lia was always available and extremely knowledgeable whenever we had questions, proactively providing updates as required that meant we never had to chase anything.This was the first time we had purchased a property in Scotland where the process and terminology are quite different. We had many questions; Lia always took the time to patiently and thoroughly explain the process at every stage.This extremely high level of friendly and supportive customer service made the experience easy and enjoyable. We look forward to working with Hastings again in the future.

Jim · 26 April 2021

★★★★★ 1/5

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AVOID at all costs

AVOID at all costs. Hastings offer poor service at a high price, and penalise the seller for their failure. Our house was on the market with Hastings for a whole year, despite our reducing the price and with no other advice from them. Not surprisingly we then decided to go with a different agent but had to pay Hastings £300 termination fee (on top of initial marketing fees) despite the poor job. Their small print says you are tied to them forever until you pay this fee (yes we should have noticed but have never seen another agent do this, and did not dream the house would not sell). We sold with the new agent, but lost money on it after a whole year of poor service, bad record keeping and general incompetence. AVOID.

Elizabeth · 17 June 2022

★★★★★ 5/5

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Excellent experience, highly recommended!

Excellent experience! We used Hastings for a house purchase and it was smooth, easy and professional. Ricky went out of his way to keep us informed, taking the time to call rather than email when we needed an update. Highly recommended as way above the help we received from other solicitors for previous house transactions.

Rose · 17 April 2023

★★★★★ 5/5

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Fantastic service

Fantastic service - both Ricky and Jennifer are hugely knowledgeable and guided us through each legal process with clarity and wisdom.

Claire · 7 August 2025

★★★★★ 5/5

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Sale of Property

The conveyancing service at Hasting was absolutely excellent . Selling a much loved home was stressful but the attention to detail and professionalism we received from Natasha Redpath made it so much easier.

Brenda · 1 July 2024

★★★★★ 5/5

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The team made a great effort despite…

The team made a great effort despite set backs on the way. Always helpful and friendly.

Max · 3 September 2025

★★★★★ 5/5

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Purchase of a home and the writing of a will and P.O.A

I was really pleased with the excellent service I received from the Hastings team and would certainly recommend them. Nothing was too much trouble and any queries I had were answered quickly and in a very professional manner.

Andrew · 4 December 2024

★★★★★ 5/5

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Highly Recommend!

I’ve got nothing but good things to say about my whole experience working with Hastings. From organising a viewing, putting in an offer and then receiving help with the legal affairs…everything has been super efficient with excellent communication.

InPost · 3 November 2024

★★★★★ 5/5

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Sale of my property.

I am very pleased and content with the helpful way the sale of my property was conducted..

Denis · 28 June 2025

★★★★★ 5/5

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Excellent.......5 Star Plus !!!!

Vicky Maxwell recently helped me out with the purchase of a house in Jedburgh......only wish you could score higher than 5 stars !!!

James · 12 March 2025

★★★★★ 5/5

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Courteous, efficient and highly professional

Hastings Legal did my Will last year and some conveyancing this year. They were courteous, efficient and highly professional. I'm glad I've chosen to go with a traditional high-street firm instead of one of the big names.

Fiona · 20 March 2024

★★★★★ 5/5

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Our sale was full of problems which…

Our sale was full of problems which Vicky sorted in a calm and efficient manner.

Brian · 8 February 2025