William H Brown Selby reviews

★★★★★ 5/5

Google

Caroline recently arranged a viewing for me at a property and I was shown around the home by Maisie. From my initial enquiry, Caroline called me and was lovely on the phone and arranged the viewing quickly and answered any questions that I had. On the viewing, Maisie was really friendly, approachable and knew so much about the home - which was really helpful. Amazing service from both! Thank you x

Amber · 11 July 2026

★★★★★ 5/5

Google

I recently sold my house through William H Brown and had a really great experience. The communication was good throughout and I was kept updated every step of the way, which made the whole process much less stressful. I was really happy that we managed to get over the asking price, and everything went very smoothly from start to finish. All of the staff were friendly and helpful, and a special mention to Caroline who was great throughout the whole process. She was always supportive and easy to deal with. I’d definitely recommend William H Brown to anyone looking to buy or sell a property.

Charlotte · 11 March 2026

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

Maisie Sharman has been an amazing Mortgage Advisor for us. Our case was a complicated situation and Maisie took on the challenge and we are now ready to move in our new home. Maisie is highly recommended.

Steph · 11 August 2026

★★★★★ 4/5

Google

Ellie was so helpful and supportive. Her communication was always effective and professional and she kept us updated - which we valued and appreciated. Thank you Ellie.

Emma · 4 October 2026

★★★★★ 4/5

Google

Ellie Robinson was the only one in the whole experience of buying a property who put herself out for us. I found her helpful and understanding

Elaine · 27 September 2026

★★★★★ 5/5

Google

From Caroline coming out, to the property completing the sale. Everything went so smoothly and quick with regular updates, the neighbors were shocked how quickly the sale progressed. Can’t thank Caroline, Trinity and all the team enough. Also the charges are really good compared to other agents in the area. I would recommend this friendly team. Thank you WH Brown Selby.

Wendy · 24 December 2025

★★★★★ 5/5

Google

I'm just about to complete a sale on my leasehold property and my what a journey but the two agents Ellie and Abbey have been fantastic always upbeat and worked really hard to get my property over the line when solicitors weren't really communicating with me. I could always rely on Ellie and Abbey to speak to me in plain English rather than legal language. Thanks very much Jayne

Jayne · 11 August 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 1/5

Google

Poor service from start to finish. Regretted signing the contract pretty much straight away. Took two weeks to even get a photographer out, who told us when he arrived that he had only been contacted 2 days before coming! The advert was poor with incorrect description and floor plan. I had to send it back several times before it was published. Whilst we had viewings, some were completely pointless, tyre kickers. They priced the house higher and told us it was a 1% fixed fee. This meant that it was 1% of the initial valuation and not of the final sale price which we hadn’t expected, as sold for 9k less than asking. They seem to have a high turnover of staff, and are unreliable. The communication was poor, they didn’t follow up on leads, were not proactive, hardly ever answered the phone, and didn’t seem interested whether the house sold or not. The sale fell through twice and I asked if they could make it clear it was back on the market due to it falling though and was told no. They only promoted it on their social media when I actually asked them. When I complained I was promised that communication would improve. It didn’t and the excuse we were given after complaining again was that the contract states they will give weekly updates (at most) so when I emailed and they didn’t respond, despite the urgency because the 1st in the chain were threatening to pull out because of the time it was taking, they didn’t contractually need to reply for a week! Joke. Once we sold for the third time, we ended up speaking directly with our buyer as there was no liaison between the agent and her or us. If we hadn’t have done that I’m pretty sure we still wouldn’t have completed! On one occasion I emailed asking for the agent to liaise with the 1st in the chain due to the risk of the chain collapsing. They rang our buyer (not what we asked) who didn’t answer, and then emailed me back saying they had left her a message… never heard from them again after that! Conversely the agent who we bought our new house off was the complete opposite, proactive, always available even at evenings and weekends, and we completed on the purchase in 40 days start to finish. WH BROWN had nothing to do with this, they didn’t even know we had agreed a completion date until we told them as they just didn’t keep in contact with anyone. Sale of our house took over 4 months, which would have taken much longer had it not been for us, our buyer, the other agents involved and the solicitors. They essentially got paid to advertise our house on Rightmove and book in viewings (which we hosted) Money for old rope and we have learned a valuable lesson. Never use WH Brown and go with an agent who actually cares about selling your house and will go the extra mile to get it over the line. We submitted a further complaint on completion and were offered £150 ‘goodwill’ gesture’ for the poor communication but WH Brown took no responsibility for anything else, their job was simply to secure us a buyer and in their opinion they did that. All the other stuff wasn’t their problem. They caused us so much extra stress

Janette · 24 December 2025

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 5/5

Google

5 stars! Our mortgage consultant went above and beyond for us. She was always quick to respond to any questions, extremely knowledgeable about the market, and kept us updated at every step. She made what could have been a stressful process completely seamless.

Reece · 20 September 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

William H Brown have been great, from the viewing process to accepting an offer. We are half way into the selling process and they help us with any worries or queries along the way. They check in with us and our buyers to make sure we always know what is going on. I couldn't fault them so far as they have been spot on

Nichola · 11 April 2026

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026