Harron Homes Selby reviews

★★★★★ 5/5

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De Mauley Manor Development Rossington

My husband and I visited the De Mauley Manor Development in Rossington today 08/09/2024. Jeanette attended to us. She was very knowledgeable and very helpful. She answered all our questions and kindly allowed us to view the property we were interested in.

Gee · 8 September 2024

★★★★★ 5/5

Trustpilot

Excellent customer service from Hannah…

Excellent customer service from Hannah at Bilsthorpe chase, great communication throughout the process, has always been happy to help and answer any questions we have asked her, makes a great cup of tea and offers a fantastic selection of biscuits too….

Matt · 24 September 2024

★★★★★ 5/5

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The Hawthorns, Carlton

My partner has already left a review however there really isn’t enough thanks we can offer both Jason and Zac. The care and detail they have put into everything they do from the house itself and ensuring we are 100% happy with everything. To stopping a digger for a moment as they drive past so my son can stand to admire them. Anything I need or concerns I have I know I can reach out to them night or day. The additional help and support from the guys and their teams is enough in itself for me to recommend a plot at the hawthorns. It’s only a bonus that my house is everything I wanted.

Christopher · 27 April 2021

★★★★★ 5/5

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Heritage Green Chesterfield

So far we’ve had a great experience buying our first house with Harron Homes. The sales executives at Heritage Green have been nothing short of wonderful throughout the entire process. They helped us to secure the plot that we wanted and have guided us through the whole process, which seemed daunting as first time buyers. We hit a few bumps with delays in the house being built, but overall the communication with us was excellent. We haven’t moved in yet but so far absolutely no complaints with Harron at all, we can’t wait to finally get settled in to our new home!

Georgia · 26 April 2021

★★★★★ 1/5

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What can I say about Harron Homes…Forest Reach, Mansfield

Well what can I say about Harron Homes......I would have rather bought a Persimmon Home that has a known bad reputation and set my standards low. We moved on November 2020 and they are still refusing to come and do the snagging list using covid as an excuse and I know for a fact that Persimmon are sending contractors in to complete theirs under covid safe guidlines. We have also had to pay out over £500 to re-landscape the garden because drainage was NOT put in at all and it was flooding the garden next to house causing damage to the bricks, garden and starting to ruin the kitchen due to mud being brought into the house. At times it was at risk of entering the house through the patio doors. We have asked for the garden to be re-turfed due to it being killed off from flooding, only to be told no because we have changed the design of the garden...YES TO PUT DRAINAGE IN THAT THEY FAILED TO!!! Built in fridge freezer broke within a week and it took 3 months to sort to then find out the new one installed is a downgrade and then when confronting the site manager he said 'oh well its a working fridge freezer, can't do anything about it'. It now freezers fridge food and doesn't keep freezer food frozen - great work!!! The list just goes on and on and I don't expect anything sorted anytime soon. I personally would avoid and go and buy an older property cheaper and do it up yourself

Claire · 25 April 2021

★★★★★ 1/5

Trustpilot

Worst Customer Experience ever.

Moved in November 2019 to Amberwood Chase In Dewsbury. Worst experience of my life. Still multitude of snags to complete. Subject access requests ignored. Calls ignored. Promises to call back not followed up. No email response to multiple emails sent. Local MP involved in the shambles of a road which after years since phase 1 build is still unfit for purpose, a car wrecker and hazardous.Looking at legal options as exhausted at trying to fix and getting nowhere.

Martin · 6 September 2021

★★★★★ 5/5

Trustpilot

Excellent service provided by staff at…

Excellent service provided by staff at Harron Homes in our recent house purchase at Highfield Manor, Fixby. Jane was great in guiding us through the process from start to finish.

Pav · 3 September 2021

★★★★★ 5/5

Trustpilot

We have just moved to Highfield Manor…

We have just moved to Highfield Manor and we couldn’t be happier with the service we have received from everyone! Jane- sales manager- has been a star from the start ensuring we have been kept up to date and using her expertise to help us choose options and extras for our property!Matt- site manager- has exceeded our expectations, regularly checking in going over and above to resolve our minor snags!Not forgetting Phill- finisher- who has also gone over and above!We are really pleased with the build quality and would recommend this site to anyone x

Amber · 13 April 2021

★★★★★ 5/5

Trustpilot

I recently moved in the Forrester's…

I recently moved in the Forrester's View and the house is superb. I have felt comfortable from the move it in date and the site manager Paul has popped around a couple of times to check everything is ok. Ann dealt with my sales order and she was really supportive throughout the whole process. She goes above and beyond and took the stress out of my purchase. Even after moving in she has popped down to check on me and the kids. Just lovely!The house is warm and comfortable. I've found minimal snags and I'm settling in and enjoying the property. The development is beautiful, surrounded my countryside.

Adele · 9 April 2021

★★★★★ 5/5

Trustpilot

I recently moved in the Forrester's…

I recently moved in the Forrester's View and the house is superb. I have felt comfortable from the move it in date and the site manager Paul has popped around a couple of times to check everything is ok. Ann dealt with my sales order and she was really supportive throughout the whole process. She goes above and beyond and took the stress out of my purchase. Even after moving in she has popped down to check on me and the kids. Just lovely!The house is warm and comfortable. I've found minimal snags and I'm settling in and enjoying the property. The development is beautiful, surrounded my countryside.

Delsonite · 9 April 2021

★★★★★ 1/5

Trustpilot

Over Promise & Under Deliver.

Over Promise & Under Deliver. (Bishop's Glade, Ripon)We have been on a long and arduous journey with the Bishop's Glade site at Ripon and would not recommend anyone else has the displeasure of dealing with this company. Their customer service is non-existent, and they continuously fail to meet every single deadline they have given us. We are now 13 months down the line from beginning our journey and we are still not in our new home, which should have been ready in October 2020. We have been promised time and time again, oh it will be December, or no it'll be January, oh make it February and so on and so forth. For a company who have aspirations of becoming a five-star builder they have much to learn on how to manage the customer's experience. Do not believe the website, we have NOT had regular updates at all. When they were struggling to secure bricklayers for their Boroughbridge and Ripon sites, thus bringing all progress on our build to a standstill, the only reason I learned of this was by seeing their advertisements on social media for bricklayers, rather than communicate these issues with their customers in a transparent fashion.If you want to learn what to expect from Harron then look up Harron Homes Hassle on Facebook and you'll learn what the real customers experience.The only saving grace is that our house, though the slowest built in history, looks like it's been constructed correctly though we are yet to find out as they keep pushing the completion date further back.It's such a shame as the product - the Warkworth design - stands head and shoulders above designs from other developers but the customer service is disappointing, disingenuous and downright derelict!

KMW · 7 April 2021

★★★★★ 1/5

Trustpilot

Too many snags to mention!

Hi Harron Thanks for acknowledging my review. However we are now several weeks on with no plan on when our snagging list will be completed. Is it too much to ask for communication from you to resolve our issues? We moved into our ‘luxury’ home in Feb 2020 at Edenbrook Vale.We initially reserved our plot in November 2018 and we’re advised we would move into our home in June 2019 give or take a month. The reality was they knew we were going to be late moving into our home when we reserved, they were already behind with the build schedule and we moved in 8 months later than our initial completion date. Prior to completion we found Harron difficult to deal with as they didn’t provide accurate build updates, wouldn’t allow us on site and the turnover of staff resulted in poor communication. When we finally got the keys for the house the staff were embarrassed around our ‘journey’ and they handed over a unclean, unfinished house with many, many snags. They never managed to turf our rear garden even though we had paid for it (we’ve had this landscaped now at cost to ourselves) and I’m still waiting for my front garden turf to be laid. We’ve asked for this to be completed more times than I’d like to remember. We’ve got numerous snags outstanding (nearly 100) some small and some larger items such as our luxury £6000 kitchen floor they laid that needs replacing. Every window in my house needs glass replacing due to severe scratches which they knew about but fitted anyway. We’ve completed a number of snags ourselves such as a broken gate and loose banister spindles which came away in my daughters hand. This was quite simply a safety issue with my small children and we were lucky that it didn’t result in any harm coming to them due to shoddy workmanship. We’re now in a situation we’ve been in our home just over 12 months and we can’t get Harron to communicate with us to commit and promise they will complete our home. They don’t answer the phone or respond to emails. They are no longer on site so we can’t contact the site construction team. They have made their own covid policy up which doesn’t actually follow government guidelines but means they won’t complete any work inside peoples homes. We’ve numerous outside snags which could be completed with no risk to anyone but they won’t complete these either. As we have been in our property for so long we find the covid excuses quite simply an ‘excuse’ as there has been the opportunity to complete our snags during the time frame they have had. This company literally does take your money and then ignore you. I don’t know of any other industry where you could get away with selling a faulty product and not provide any after service care. The reviews on trust pilot are strange as they seem to mention the sales team a lot rather than the actually quality of the homes they build. It’s probably due to the chocolates they give you if you write a good review :-)

Laura · 5 April 2021

★★★★★ 5/5

Trustpilot

Bilsthorpe Chase

Good service all the way through. Hannah in the sales office was always helpful and informative. A few snagging issues as you would expect on moving in, but these have been rectified timely and efficiently by Kev and Paul on site. We love the property and have already settled in well. Many thanks

Carl · 8 February 2024

★★★★★ 5/5

Trustpilot

York Vale Development

I have recently purchased a Harron home on the York Vale development in Howden and just wanted to say how impressed I am with the service from the staff on the site. This was my first experience of buying a new build and once I reserved my property I heard a number of stories about new builds that concerned me HOWEVER the complete opposite was true. I was working to tight deadlines and the site pulled out all the stops to get me into my property in time whilst still maintaining a quality build.I am an exceptionally detailed person and was really pleased that my property had very minimal snags which were dealt with promptly. The site manager in particular is extremely helpful, super responsive and nothing is ever too much trouble.Needless to say that I am extremely pleased with my property and would recommend Harron Homes on the York Vale development.

Della · 30 March 2021

★★★★★ 5/5

Trustpilot

From start to finish our experience has been excellent.

From start to finish our experience of buying a home with Harron has been excellent. After reading some of the reviews on this platform we had our reservations but we’ve been really happy with everything, from the quality of the build to the help from the sales executive Ann and the site managers the whole process has been really easy and just what you would want when buying a new home. I would definitely recommend Harron to family and friends.

Jamie · 27 March 2021

★★★★★ 1/5

Trustpilot

My worse experience buying a house from…

My worse experience buying a house from harron homes, they just want money off you and after that they don’t care if you are having any issues and it can be from a minor issue to massive issue like roof leaking. 9 months since moved in still having problem after problem but nothing gets sorted

Farooq · 24 December 2023

★★★★★ 1/5

Trustpilot

Morally Bankrupt. Going to the press!

I have just had the unfortunate experience of seeing, first hand, how Harron Homes operates. A site director bullying and insulting a resident literally at the end of their tether dealing with a whole host of issues. Doing so with zero empathy and zero professionalism. Disgusted to say the least.Additional (19/3) I have sent details to Harron about who they need to talk to. Primarily the site manager at Dunsville - Doncaster. I have suggested they look at the deplorable email response by a supposed professional. I have also confirmed I have a direct link to customer experience.Additional (22/3/21 5pm) After sending details of who Harron need to speak to and where they need to investigate, amazingly nothing further.

Dave · 22 March 2021

★★★★★ 5/5

Trustpilot

We are very pleased with our new home

We are very pleased with our new home. The sales staff (Caroline & Angie) have been brilliant. Nothing was ever too much trouble and they were always at the end of the phone or email with our endless questions and queries!Having completed in Feb 21 we are impressed with the way that the site manager has dealt with our few minor snags. He has been very accommodating and understanding also. This was our first experience of buying a new build property and overall we found it straightforward.We would recommend Harron Homes to friends and family!

Nicola · 22 March 2021

★★★★★ 5/5

Trustpilot

Great experience so far at Heritage…

Great experience so far at Heritage Green Chesterfield, plot now reserved thanks to Matt’s patience and guidance.Other sites have been very welcoming when looking the show homes too.

Hania · 17 December 2021

★★★★★ 1/5

Trustpilot

Distress to disabled child acceptable

I have had a site manager basically tell me he's not responding for distress caused to a disabled child during their construction then told me to have a nice day in writing too. Buy from someone more reputable I can't even get an email to Noel Evans so hope this is seen by them and action taken as it's my only hope. I have been asked for a reference number which I don't have not bought a house victim of disability discrimination by a site manager not even discussing possible alternatives email sent to southyorkshire office where they can reply to me

Jill · 19 March 2021

★★★★★ 1/5

Trustpilot

Think Twice!

We moved into our dream home in March last year and were initially impressed with the excellent customer care provided by the sales people, only for this to be short lived. We moved into our property as lock down began and expected that their would be delays, we didn't pester or complain about the lack of contact as we knew the situation was difficult. However one year on and we still haven't had any contact with anyone from the company regarding the snagging that needs doing such as; toilet window sill being smashed and the spotlight never working in the kitchen, not much to complain about really. I have spoken to two site managers who have had no interest in the fact that we have never had anyone look at what we need fixing. We now have birds living in the loft as they left big holes underneath the roof so that they could get in. Our neighbours have had the same problem and after many phone calls they have had their problem sorted. They also mentioned to the people who came to fix this that we were having the same problem too but there response to this was 'well that's their problem to sort out'! We have rand customer services and left several messages to which no one has responded. I am not a person who would normally complain but i would definitely think twice before purchasing from this company again, which is a shame as the house itself is beautiful.

Samantha · 18 March 2021

★★★★★ 5/5

Trustpilot

I encountered a wonderful Sales…

I encountered a wonderful Sales Executive by the name of Julia Portington. She was super helpful and provided all the necessary information we needed about the homes we showed interest in. Her experience and knowledge in the market came to bear and this gave us assurance in choosing Harron Homes. Looking forward to getting a new home with this development company!Paul

Paul · 25 July 2023

★★★★★ 5/5

Trustpilot

Highfield Manor, Fixby

We have recently moved into our new home at Highfield Manor, Fixby. Words cannot express how much we love our new property (Warkworth). The finish of the home is amazing, and we have literally struggled to find any of the usual new build snags to mention. The aftercare experience provided by Matt and Nathan (site management) has been absolutely superb! They have regularly called to check on things, making sure we are happy and have settled in ok. Any queries or requests have been actioned straight away, and we can’t thank them enough for the effort they have always shown. This is backed up with the amazing Jane on sales, which evidences what a strong team they have at this site. I cannot recommend buying a home at Highfield manor enough if you’re thinking about doing so. We have been extremely happy with the whole process from start to finish!

Ian · 16 March 2021

★★★★★ 5/5

Trustpilot

The Hawthorns, Carlton

It’s no surprise this is an NHBC award winning site. The move process was so simple in the end I’m not sure why we were worried. From buying off plan through to getting the keys everything happened as it needed to. The design and build quality is fantastic and gives something really special compared to what’s on offer from other builders. Our house is everything we hoped for and more.

AJ · 25 September 2022