Linden Homes Yorkshire Scunthorpe reviews

★★★★★ 1/5

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Avoid this builder I’ve had nothing but…

Avoid this builder I’ve had nothing but problems I wish I was able to post photos of the problems as I’m sure you would avoid buying a property. It started November 2021 I had a leak from a pipe in my living room I left a key with the site manager for them to find the leak oh my days when I got home I had 5 holes which were larger than a spot light , I then found as I went up to my bedroom that my foot sank into a hole and that my carpet had been lifted up to create this hole. The holes in the ceiling. Im still waiting for my carpet to be put back down and I ended up painting my living room ceiling as I’m fed up of waiting. I also have a large crack from ceiling to floor that when you press it your finger goes through but I have been told that it’s up to me to correct this. I had to send a message through Instagram as when I sent emails no one would get back to me, they finally got back to me but after emails back and forth and being fobbed I’m still waiting so I decided to put a review on here I’ve had new houses before and been so happy with them but this builder needs striking off I have so many problems I’ve not listed them all PLEASE AVOID

Karena · 29 June 2022

★★★★★ 1/5

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Linden homes should be your last…

Linden homes should be your last resort. Never go to them unless you have no other options left. They are arrogant, don’t really care about you as a customer. I am a first time buyer looking to purchase a new build in Gloucester. I have approached Linden homes in Quedgeley requesting viewing a Pembroke show home. They have confirmed the appointment at 4pm on Sunday 26/06/2022 at Bishopscleeve. Went there with my family, waited for 15minutes, no show! Called the lady at Linden Sales team who arranged the appointment, she gave me a number to call. Repeatedly called the number, no answer. Called the lady back, she asked me to wait for another 10 minutes, it seems she sent an email requesting someone to call me. No one called even after 30 minutes!! At the end the sales executive being honest with me said that she did not confirm with Bishopscleeve sales team executive. I left the show home address wasting my Sunday afternoon having to drive 1 hour 20minutes! No apology, no follow up! It seems they don’t really care!

Mr · 28 June 2022

★★★★★ 1/5

Trustpilot

Pls avoid.....

Pls avoid.....In general, very bad sale service delivered, rude and never follow up even they attended meeting and draft something. When the cilent advised there was some points missing, they would just simply ignore. Besides, provided wrong information of material of roof and luckily after several clarification, finally got it right. Can you imagine the consequence if there is any claims of providing wrong info when insuring home insurance ? Linden Home just simply does not care.Furthermore, it takes so much effort to fix defects.....Until now it is still struggling for more than 1 month after completion..... What should we say?

Ms · 27 June 2022

★★★★★ 1/5

Trustpilot

So nearly 3 years in and with the…

So nearly 3 years in and with the communal area still not finished the snagging has begun on my home. So far I have water coming through my ceiling in 4 different places which I reported 4 months ago which hasn’t been fixed. Completely new en-suite had to be fitted. Replacement Bath and shower fitted in Bathroom. All 3 toilets leaking and flushes not working. Flooring downstairs to be replaced. Floorboards upstairs to be lifted and refitted. French patio doors to be removed and refitted. Driveway subsiding in places and needed relaying. Patio subsiding as laid incorrectly. Ceilings downstairs to be skimmed and repainted along with all the skirting boards which weren’t primed. Front door threshold to be replaced. Hot water tank leaking and thermostat fallen off the wall.Lead flashing to be replaced on garage roof.drainage stinks. Cracked slabs leading to front door. Kitchen units peeling. 2 radiators hanging off the wall. 200 emails sent. Please please be aware. THIS IS NOT SNAGGING, ITS DEFECTIVE WORKMANSHIP, THERES A DIFFERENCE. Don’t be taken in by some dubious 5 star reviews naming individual staff (I think we can guess where they came from) BE CAREFUL. 78% of reviewers won’t be wrong!!! Please check The Daily mail, The Sun, Surrey Live for reports online and see for yourself.

Mark · 22 June 2022

★★★★★ 4/5

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We moved into our home back in December…

We moved into our home back in December 23. Both the sales and the site team were really helpful at all times in resolving inevitable issues with a new home, although to be fair they were small in number. We love the house and the development and have no regrets whatsoever.

Peter · 30 July 2024

★★★★★ 1/5

Trustpilot

Poor service

Poor service. We moved to our new build in July 2018 after just giving birth and 3 years later, our kitchen is still not completed. We have constantly asked the team when this is being completed and we have people come out to finish the kitchen, but they turn up with the wrong materials and say it is a 2-3 man job that will take majority of the day - rather than a quick job they were made to believe.Longacre Basingstoke cannot hold a site manager and the staff rotation is awful. No wonder there has been no consistency with our experience. Fed up, and just want a finished kitchen.

Emily · 4 June 2022

★★★★★ 1/5

Trustpilot

Awful company

Awful company. Dealing with an NHBC claim on my house at the 9 year point and Linden (aka Vistry) will do everything in their power to deny any responsibility or reply in a reasonable time frame to legitimate concerns. Shocking. The claim has revealed the extremely poor standard of how their houses are built, I’m just thankful it appeared within the 10 year NHBC timeframe.

JamJar · 14 October 2023

★★★★★ 1/5

Trustpilot

Poor quality and follow up service.

Initially good and attentive but numerous problems and shirking of responsibility. Build quality not good. Plumbing was dreadful And have had issues for 5 years. 2 houses on are development had their roof blown off and ours was not properly secured!!

George · 23 June 2020

★★★★★ 5/5

Trustpilot

5 Star company & Sales Executives.

Delighted with our new home in Kirkleatham, our sales Executive Danielle was very informative with the whole process and couldn’t of been more helpful we would not hesitate in recommending Linden homes & first class sales staff.

Mary · 16 June 2021

★★★★★ 1/5

Trustpilot

Some of the worst after care service…

Some of the worst after care service I've ever known for any product or service, let alone one which represents the biggest investment I'm ever likely to make. Very badly informed staff from start to finish. Blatant lies regarding obvious problems with the property. Constant avoidance tactics in rectifying problems. Untidy and unprofessional contractors sent to fix problems. Obviously its the property and price point that will decide wether or not you buy with Linden but literally every stage of the purchase and after care has been a litany of problems.

S.B · 4 April 2022

★★★★★ 1/5

Trustpilot

Substandard houses built by cowboys

Never buy a house from these lying unscrupulous scumbagsWe have 140 snagging problems on our home, we have been fighting for 4 1/2 years to get them sorted. The warranty is not worth the paper it is written on. Nhbc say linden are liable, linden says nhbc have to fix it, no one fixes it!!Our porch is hanging off, the electric is wired wrong, there is no rain water goods under the garage, the earth wire was not attached to the gas and electric meters, if you turn the electric off for upstairs the electric partly goes off downstairs and not upstairs at all. The flue for the boiler is at an angle so rain water runs into the boiler, the extractor fan pipes were non existent in the loft causing a fire hazzard, the windows are fitted incorrectly and were supposed to be grey but turned up onsite white so they sprayed them, now they are peeling and look like a Friesian cow. Toilets aren’t level, door handles aren’t level, light switches aren't level or they are damaged, i could go on but whats the point, they are able to build substandard houses and get away with it,because it says on their blurb that they dont have to build quality, i wish we has never brought this house, its been too stressful to call home.

Sharon · 28 March 2022

★★★★★ 1/5

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I have just had the most pathetic and…

I have just had the most pathetic and discourteous treatment by the sales and guy at Hanstead Park sales office and I only went in to make a sales enquiry as a genuine buyer - now I wouldn’t touch them . I went in without an appointment which is ‘against policy’ but he squeezed me in . Everything sold off plan this year apart from a few houses and the one I was interested in the show home was off limits until the oven had been replaced ??!! Ok fair enough , I had to beg to have a look through the window and the young guy concerned had no sense of making me feel comfortable, totally unhelpful arrogant and in the ‘computer days no’ mold. So I went back 10 mins later with my family and he outright refused to let my wife look through the window - ‘not I can’t let you do it again’??!! What arrogance and a control freak . ‘I have a teams meeting now and can’t allow it’ how that can affect my wife looking through a window was beyond me ? I was so outraged that it got a little more heated as he made no effort to smooth things and have no explanation other than ‘company policy & health and safety which was rubbish. These guys are inexperienced and have no idea how to deal with customers. This is the service and attitude you can expect from these muppets - see all other reviews . Good riddance

Paul · 14 March 2022

★★★★★ 5/5

Trustpilot

Walton peaks

It’s always a daunting thing when you’re buying your first home but David from Linden Homes at walton peaks, Chesterfield has taken a lot of the worry out of the process. We moved into our new home back in November and all in all We have been impressed with the process and the house build. Don’t get me wrong there have been some snags to take care of but that is expected of a new home and David/linden has done his/there best to get it rectified in a professional and responsive manor. Can’t ask for much more really. Harry&Jess

Harry · 5 March 2022

★★★★★ 1/5

Trustpilot

Worst house builder ever

Worst house builder ever! Take your money and run, they are rude to you take advantage of you. They made a major error with one of our internal walls. It was out by over 100mm, they took no responsibility, told us if we wanted it sorting we better sort it ourself, or if they were to do it then we had to make our own arrangements to move out whilst they did it. We bought a £230000 which should of been an amazing experience they ruined it from start to finish. Why should we have to move out of a perfect home as they say for them to fix their mistake. They can't keep to deadlines and as for sorting snagging in a house it's none existing.

Nick · 1 March 2022

★★★★★ 1/5

Trustpilot

Honestly when we first moved in they…

Honestly when we first moved in they were all over any snags the first few months then they dropped us. They pass you onto a useless department than has taken more than a month to get a response each time. The homes are a joke

Mark · 1 October 2024

★★★★★ 1/5

Trustpilot

Traveller site included in planning permission!

Our initial dealings with Bovis / Linden homes was good. The sales team were helpful although reluctant to always provide spec info as they said it was subject to change or confidential! However, after joining a local Facebook group, a couple of weeks before we were due to exchange contracts I was made aware of the plans to build a permanent traveller settlement on the Hounsome-Fields site! We raised this with the sales team who confirmed this shocking news, the traveller site was part of their planning permission from the start and they tried their best to play down the situation to us! Conveniently this information was left out of the points of interest in the surrounding area reeled off to us by the sales during our site visit! Due to the uncertainty of how big the site may become and the detrimental effect this could have when we came to sell in the future we decided to pull out. In all fairness to Bovis we were given back our deposit with no fuss. We were lucky that we found this out before we spent lots of money on fees etc.

Michaela · 10 February 2022

★★★★★ 5/5

Trustpilot

Kirkleatham Green site

Kirkleatham Green site. Jack and Ben have been nothing but a pleasure to deal with. They have made our house purchase smooth and as stress free as possible. Their customer service has been second to none. Always kept in touch with us and made sure we were updated when necessary. Both very friendly and welcoming and couldn't do anything more to help us. We are very grateful for all their help. Thank you both so much! Danielle, Liam and MeilaPs if we could give them a pay rise or bonus we would😁

Danielle · 10 February 2022

★★★★★ 1/5

Trustpilot

Wont give money back!

I woudnt ever by a home from them! We reserved a plot back in November, but pulled out as we found out there was a quarry proposed in the next field . They forgot to mention that, and we found out for ourselves.We have been waiting over a month for our refund on the reservation, and had so many delaying tactics from all the sales people. We were meant to have it back in 14 days.Would not recommend! Awful customer service!

Pearl · 8 February 2022

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!

AVOID, AVOID, AVOID!!!Linden Homes exploit young first time buyers! I used to read reviews and think people just liked to complain, however please read my review carefully so this doesn’t happen to you! We purchased our home on the Ashfield Park site. Once we exchanged contracts with the builder, all communication stopped. We had no updates throughout the build process, regardless of how many times we asked. If we were to get a response it was a week later. The condition of our home on completion day was abysmal! We had walls that had been filled and not painted over, lights hanging from ceilings, loose bath panels, unsealed kitchen counters and every room required filling and painting to cover the dents in the walls. The home had not been cleaned and the man doing the mastic (on completion day) has attached all the dirt and dust from the uncleaned house to the skirting boards, of which we will be replacing at our own expense. Our back french doors did not lock and the site manager advised ‘just don’t open them’. These doors are in fact a fire exit and we had to wait 6 days for someone to even come and look at them, after chasing 3 times!! On top of all this, our living room is larger at one end to the other as our wall is wonky. We had no handover, signed for no keys and did not have any paper work until last week. After reporting the issues with site, we were informed by site that it was ‘news to them’ and that we had signed to say ‘we love our home’ which was not the case. We have still not signed for anything, not even our keys. Our signature has been fraudulently added to paperwork held by site. The overall experience for a young couple moving into their brand new, forever home has been ruined by what can only be described, as poor workmanship, poor management and poor sales consultation. We would never buy a new build property again, nor would be ever recommend Linden Homes!Linden Homes took advantage of a young couple who were desperate to buy their brand new forever home. They over promised, under deliverable and treat us appallingly in the process! I sincerely hope that no one else lives the nightmare we have been living for the last 4 months!

Sophie · 7 February 2022

★★★★★ 1/5

Trustpilot

Avoid If Possible!

First time buyer here! Bought my house in June 2019 . . . Sales team were great and really friendly. Super helpful, chatty and built a good relationship with them . . . that's where the positives stop.Linden's quality of workmanship is poor (putting it politely) . . . My house 'feels' like it was a training exercise for a work experience project. I raised over 100 snags of which some are STILL outstanding. As soon as they've got your NHBC survey they essentially wash their hands of you, unless you keep up enough of a fuss. I felt like I had to really fight and work for my snags to be reviewed and rectified. It was knackering. The qualified contractor / site manager should have had higher standards . . . they are the experts after all . . . not me! I feel like there is a lot of responsibility for the new owner to know what is and isn't acceptable without a construction background.So many details around the house were poorly finished! Paint on switches, missing screws, chips and dents in door frames, grout and mortar ALL over the place . . . It really has tarnished my first home buying experience.I don't expect to buy a brand new car with it's wing mirror hanging off, so why is it acceptable to buy a brand new house with all these defects . . . Its now been 2 years with other snags that i've found which are really unacceptable and they've washed their hands of me. I'm now left to fix these issues at my own expense.New homes are always marketed to people as 'Cheaper than buying used' . . . I think not considering the amount of time, energy, stress and own money to try and fix their incompetence.Avoid if possible! But I know with help to buy schemes, people are really restricted to new builds and stock.

Mr · 28 January 2022

★★★★★ 1/5

Trustpilot

PLEASE READ THIS BEFORE BUYING

PLEASE READ THISLinden Homes are a terrible organisation. I really, really, really wish I had read the reviews before going through part-exchange with them. I am going to go into more detail in the future but I am sorting legal action first and I have been advised not to give details. But basically they kept asking for money from us, we sold our house to them, they sold it to a buyer and then they delayed our new house build. The buyer then pulled out as she needed a house quicker but with the delay from Linden they couldn't wait.Linden continued to ask for money, including getting daily house views whilst we dealt with a new born baby. After the market went quiet they started to withdraw without telling us and our solicitors nothing. They said they needed new paperwork (We and the solicitors provided everything they asked in the first 3 months). After our solicitors proved legally we didn't need the paperwork that was over 20 years old and sorted generations before us, they pulled out without telling us a thing. Our estate agency told us and apologised for how terrible Linden had been, and said that we had been pulled from the market. One month later and they still have not acknowledged us or paid us a penny back to which they said they owe. ABSOLUTE JOKE. Please on your life, don't use LINDEN. Read the reviews here, believe the stories of the people. There are many good alternatives, don't be drawn in.

Jack · 27 November 2021

★★★★★ 1/5

Trustpilot

We purchased two homes as investment…

We purchased two homes as investment properties off Linden Homes. They are like chalk and cheese, one house is fine the other is riddled with latent defects latest ones is an unsealed concrete base allowing damp through. The customer service is the very very worst in the house building industry time and time again issues are fibbed off and excuses made. Do not expect any kind of customer care from what is a bunch of cowboy builders and believe me I can justify this bold statement. From rats getting through uncapped mains water pipe runs to damp concrete to at least fours water pipeLeaks and poor electrics. Only cconsistantancy is the woeful customer care team who really should be ashamed of thier replies

Mark · 5 November 2021

★★★★★ 1/5

Trustpilot

Deceitful, lack of ethics and incompetent. Linden have cost me £2500. AVOID AVOID AVOID

Where do you start with this deceitful company. We reserved a property on their Seamer site near Scarborough and proceeded towards exchange. A property reservation fee of £500 and £700 of legal fees later my solicitor discovered a public right of way running immediately at the back and the side of the property which wasn't on any site plans displayed in the sales office, wasn't on any plans supplied to us and wasn't once mentioned to us by sales staff. Indeed the right of way was located on land misleadingly shown as belonging to our property and the neighbouring property on the sales brochure and our supplied details. Further, on our home demonstration we asked the site manager the location of our boundaries and he was extremely economical with the truth on two separate occasions as to the location of the boundaries and again didn't make us aware of the public right of way. Thankfully our solicitor was doing her job but at that stage we were £1300 out of pocket. We had to pull out of the purchase but agreed to reserve a different property with Linden on the Heartlands site in Driffield transferring the resevation as we were worried about losing our sale. We managed to keep our buyer sweet and were assured of a September completion in writing for the new reservation (agreed verbally by the site manager and in writing by the site sales team). However, we should have learnt from the previous reservation that Linden could not be trusted. Two weeks before the agreed completion date and despite a month of desperately chasing Linden to confirm the date officially to our buyer's solicitor only to be greeted with complete silence, we were dropped the bombshell with absolutely no valid reason that the completion date was now October. Not only did this mean that both me and my buyer now had to pay stamp duty it also meant my buyer finallly lost patience and pulled out of my sale. This was despite the Linden house being finished! After a formal complaint to Linden they then mysteriously agreed an end of September completion knowing that my sale had fallen through! We were promised that Linden would be patient and wait within reason for us to find a new buyer given the appalling way they had behaved so far on both plots. But lo and behold just 10 days past the original agreed completion date the house was put back on the open market without even telling us or our solicitor! We found out when we visited the property and the sold signs had been replaced with For Sale signs! I am now out of pocket by a further £600 giving a total loss of around £2500 counting cost accrued on my abortive sale so far. Both purchases fell through solely as a result of Linden's deceit, lack of ethics and total incompetence. I haven't even been offered my reservation fee back! I will now have to take legal action against this appalling company at further cost. Please please do not deal with this shocking company. Just read some of the reviews. I have purchased 3 new builds with various builders and I have never dealt with a company as bad as Linden. AVOID AVOID AVOID.

Jes · 15 October 2021

★★★★★ 5/5

Trustpilot

Brilliant

We have just completed on our home on Kirkleatham Green, Redcar. Ben and Jack are both so friendly, attentive and helpful, and nothing is ever too much for them. I personally felt like they treat our home as their own; they do genuinely want it to be perfect for you. They kept us well informed with progress, and what we needed to do next. We’re really pleased with our home and the service provided!

Paige · 14 August 2022